GutterMaxx

A service call was scheduled and completed for the customer on 8/6/2015.  The service technician found no issues with the gutters that would cause problems for the customer.  Installation was correct without defects and there were no debris clogs in the system.  As a courtesy measure...

there was no charge for the service call for the customer.Please close this file.SincerelyJim [redacted]GutterMaxx L.P.

Om Wednesday September 7, 2016, the company donated a service call as a goodwill gesture, to please the customer.  Mr [redacted] directed the efforts of the service technician to make modifications to his gutter system that were not covered by warranty.  The customer did not pay the company for the service.  Please close this file as satisfactory, as the company did as requested by the customer. SincerelyJim B[redacted]GutterMaxx LP

The company is aware of conversations that have taken place with the customer.  The company is experiencing severe backlogs in the service department and will handle the service call as soon as they are able.  We have the customer's service request booked into the system and will be calling for an appointment within the  next couple of weeks.  We ask that the customer remain patient until then.  The call will be completed.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Thursday, November 05, 2015 8:10 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] When the 2 gentlemen from GutterMaxx arrived at my house they still tried to get out of taking the clogs out of my gutters.  They asked me questions about whether I had had someone else work on the gutter and therefore had nullified the warranty.   (One of the gutters had a piece dislodged and I, like a fool, mentioned that I had to hire someone else to eliminate ice dams).  One guy also tried to convince me that I don't actually know what a clog looks like.  He told me it had merely  rained hard.   I insisted I had a clog.  .Anyway, the two men did not check in with me before they left.  I saw their ladders set up and some dirt on the ground underneath one of the clogs.  . No water was run through the gutter to verify they eliminated the clog.  The next time it rained I saw proof that the gutter had once again backed up over my back door. I am not convinced  the clogs are completely gone.  In the future, I will have my husband go up on a ladders and take out the clogs himself.  This is the whole reason why I got these gutters - so my husband wouldn't have to clean the gutters.    I would never recommend this company to anyone.  Having to file a Revdex.com complaint and then fight with these sleazy guys to get them to honor their guarantee is not something I intend to do again.  So, they have accomplished their mission.  
Regards,

Revdex.com:
This letter is to inform you that GutterMaxx has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/26/2017 and assigned ID [redacted]
Regards,

On Monday October 30, the company performed a service call for the customer regarding his issues with his gutter system.  We believe that the call was handled properly and that the issues have been dealt with accordingly.  We ask that this file be closed.SincerelyJim B[redacted]GutterMaxx L.P.

The company has contacted the customer to arrange a service call.ill report results at completion.James [redacted]

The company is supplying the customer with the aluminum scrap he has requested for settlement of this complaint.  Please close the file as we feel they are happy with the offer.SincerelyJim B[redacted]GutterMaxx L.P.

The company received the complaint on 01/09/2015 and will be calling the customer on Monday 01/12/2015 to set an appointment for a service call.  If the issue is determined to be a warranty claim, the company will handle the claim with a service call under the provisions for warranty and there...

will be no charge to the customer.  We will send in a follow-up notice when the service call is completed.SincerelyJim B[redacted]GutterMaxx L.P.

The company completed a service call for the customer that addressed the issues surrounding the complaint.  The company believes that the issue has been addressed and asks that the file be closed as showing satisfaction with the result by the customer.SincerelyJim [redacted]GutterMaxx L.P.

The company is waiting for an insurance claim for his gutter damage.  Company will handle this issue within a week or so.  Only waiting on insurance.  The only warranty customer has is a no-clog warranty.  There is no lifetime warranty on anything else.  SIncerelyJames [redacted]

A service call is scheduled for this week (around 6/4/2015) to handle any issues this customer has with their gutters.  We will complete and customer should be pleased.SincerelyJames B[redacted]

The company does not feel that they caused a problem with the activity of the awning.  Our people are not experienced awning mechanics. However, we are willing to pay a reasonable service call charge to have an awning technician inspect and rectify the problem.  Please submit a quote for...

service to [redacted] attn:  [redacted] and we will work with the customer to solve the awning problem.Sincerely[redacted]

The Company acknowledges that water issues can take time and even require multiple trips.  Our Company has more than 45.000 customers across the United States and does not remove our product or refund money.  The reason for this is that ultimately we solve a problem that keeps us from having to ultimately turn our back on a customer.  We have not done that here and we do not expect to.  The company stands by our original answer to the customer.  Please provide your dates for us to make the adjustments. SincerelyGutterMaxx LPJames [redacted]

The company scheduled and performed a service call on the gutters for the customer.  After an inspection of the gutters was performed, the customer was informed that the gutters were clean inside.  The customers use of the word "Sleazy" is not called for.  The service men explained the warranty to the customer, which is clearly spelled out in her contract, which she signed acknowledging she read and accepted all conditions.  The customer was not charged any money for the call as the company absorbed the costs of the call.  We are within agreements to charge for a non-warranty call.  We are sorry the customer is not happy, however the company is not responsible for debris outside our gutter.  The customer merely needs to spray gutter occasionally with a nozzles garden hose and exterior debris will be washed away.The company made a good faith attempt to make the customer happy.SincerelyGutterMaxx L.P.Jim [redacted]

The company checked the customer's file and find that the customer has a Life-Time No Clog Warranty.  There are no other warranties.  As soon as the customer sends in a payment of $150.00, the company will be happy to schedule a service person out to the home and examine and or repair any...

downspout detachment.  The company is aware of no other issues with the customer.SincerelyGutterMaxx LPJim B[redacted]

The company scheduled and completed a service call for the customer on Monday July 6, 2015.  We believe we have completed and addressed the issues regarding this customer.  The company asks that this file be closed showing that the complaint from the customer was addressed and handled...

completely.SincerelyJim B[redacted]GutterMaxx L.P.

The company completed a service call for the customer on 7/16/15.  We believe that the customer issue has been addressed satisfactorily and that the file should be closed.SincerelyJim B[redacted]GutterMAxx L.P.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  My concern is not only for the product but the customer service which is non existent.  What I expected was a product that works and if not then the company has enough knowledge to handle the fix.  I don't expect several trips and each time after rain that I have to call the company to say the fix and the product does not work. Really!I also had asked for other customers in my area who had installed the gutter product so I can get their feedback on product and service.  Of course. I did not get any.I have provided videos of the issue and all the contacts I have made and the frustration I am feeling.I stand behind my request to remove the product and return my money. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:It is extremely misleading for the Revdex.com to publish an A+ rating for this company because they have an ongoing problem with a timely response for their guarantee.
The fact that they managed to find someone to honor that guarantee J-U-S-T because a complaint was filed with the Revdex.com does NOT hold with A+ behavior.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
[redacted]