H-E-B

Complaint: [redacted] will you please reopen this complaint? HEB never responded Thanks, [redacted]

I have contacted Mr [redacted] we discussed his desired resolution Per my conversation with Mr [redacted] I followed up with an email to his personal email addressI will mail him a $gift card along with letter of apology and he should receive this no later than midweek.?

Revdex.com: I have reviewed the response made by HEB in reference to complaint ID [redacted] After speaking with the business, I will notify the Revdex.com whether or not I am satisfied with HEB's response and whether or not I wish to close my complaint Regards, [redacted] ###-###-####

Complaint: [redacted] I am rejecting this response because: I haven't receive no phone calls from them and the incident happen at heb on corner of New Braunfels and Houston and don't know exact address cause it was not visible either Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]

We are initiating further investigation into this incident as the timeline of events doesn't match up We will contact Ms [redacted] to discuss desired resolution once we have additional information

Complaint: [redacted] I am rejecting this response because: What action is HEB going to take with its stores on using credit/debit card numbers without the card being present Regards, [redacted] ***

Mr [redacted] my apologies for the misunderstanding/miscommunication [redacted] is one of the stores top leaders, we use the term Food "Director" for top leadership and manager when we are speaking of specific departments e.g [redacted] manager, [redacted] Manager etc You are able to reach [redacted] at ###-###-#### please disregard all options the line will ring to the business center and at that time you may ask to speak to ***Another option would be to email us at [redacted] @heb.com and provide a convenient date and time and I will see to it that it gets handled

I called Mrs [redacted] and left a voicemail asking her to please return my call to discuss desired resolution and hopefully rectify the situation to her satisfaction

Revdex.com:I have received the $gift card, coupons and apology letter that I was promised by HEB as a resolution to this issue Mrs [redacted] on behalf of HEB resolved this issue tactfully and professionally Had she been the contact person I had spoken with initially, the Revdex.com likely would never have gotten involved I hope that Mr [redacted] , Mr [redacted] , and Mr [redacted] appreciate her stepping up to the plate and cleaning up their mess for them Otherwise, it is likely they would have been explaining themselves to a judge in court room somewhere about their business practices and overall attitudes towards members of the community Unfair business practices are a serious offense and any member of the community with the means to combat such ignorance, has a duty to do so Thank you again to Mrs [redacted] on behalf of HEB for managing this situation appropriately Regards, [redacted]

We are researching Ms*** account. We will reach out to customer once situation is resolved and/or if we need additional information for our review

Complaint: ***
I am rejecting this response because:If the customer relations Q&A representative in San Antonio, Texas will accept their needed release form filled out, signed and witnessed by their customer service department at the referenced store of business then we can close the book on this small claim.The current proposed settlement requires the filling out of this form be witnessed, signed and notarized, along with copies of ID documentation which would all make sense if this were a $685,settlement, but not for only $dollarsI take this as an insult and slap in the face to ask this much more of my time along with notary costs, especially since my intentions since the beginning have been (and still are) to be reimbursed at the very minimum for this unwanted experience and not get into litigation suit motions
Regards,
*** ***

I have emailed Mr*** to gain additional information regarding his visit to H-E-B that would assist us in resolving this matter.?

Complaint: ***
I am rejecting this response because:It appears that HEB
is attempting to frame this as my being inattentive to their communicationsThis is not the case, as I have had multiple conversations with staff in customer relations at corporate as well as the actual stores Unit DirectorI have patiently waited as they have gone through their discovery process with the hope of a satisfactory resolutionUnfortunately, it appears my patience isn't being rewardedIn my conversations with them, I was very clear in requesting that the manager who created this situation NOT contact me directlyHe publicly humiliated me in front of a store full of customers and HEB staff and then when my fiance called in an attempt to rectify the situation he was rude to him and hung up on himSpeaking with him is not something I want to do, which I made very clear to them in requesting a written apology from himInstead, I received calls from him which did nothing but reopen the experience and feelings from the incidentNo, I did not return his callsFurthermore, I found their decision to have him call me an insult and highly upsettingMaking matters worse, my fiance called the corporate office on my behalf on 10-and spoke to *** (I believe that was her name) to advise them of the negative impact these calls were having on me and to ascertain why they would have him call me and why this hadn't been resolvedHe was brushed off and told I had to call for myselfDespite my calling immediately after he hung up, I was unable to reach *** and my call has never been returned. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will be out of state for the holidays - they can contact me anytime after January 5th My cell number is ###-###-#### This complaint is by no means resolved and DO NOT close it until after I speak with them after they contact me
Regards,
*** ***

We have contacted this customer for additional information on the card in question. We will investigate further and follow up once we figure out what has occurred

We are attempting to contact customer to gain additional information that will assist us in resolving this matter ASAP

Gift card as well as a gesture of goodwill will be sent to customer ASAPPlease accept my apologies for the delay

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

I attempted to contact Ms*** Monday at approx2:30pm at the number she provided. I left vm with a message asking her to return my call at her convenience