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Reviews Grocery Store H-E-B

H-E-B Reviews (98)

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This has been researched and shared with Store Leaders. Customer was contacted in November and resolved

This is issue is ongoing between Mr*** and our H-E-B QA/Risk Department. From what I understand Mr*** has been in contact with Vivian in our QA department, she is his point of contact moving forward. Once Risk Solutions/Quality Assurance is involved they take
ownership and Customer Relations is no longer involved

Revdex.com:
Subject: Complaint ***
Good evening.
This complaint is resolved.
The business, H.E.B., called me, I returned their call, and we discussed my
concern to satisfaction.
Thank you for your assistance.
*** ***

Complaint: ***
I am rejecting this response because:Dear Revdex.com Officer,So far I still did not receive the $refund (gift card) from HEB yetAs their representative called me and promised to me that they will send me a $gift
card as refund in December, But unfortunately, it never happened.I must request HEB to send me the $gift card or refund check immediately without any further delay
Regards,
*** **

I have followed up with the office of *** *** and *** ***. I will be reaching out to Mr*** to discuss his desired resolution

Contacted customer and discussed desired resolution. Case will been resolved to customers satisfaction

Complaint: [redacted]
I am rejecting this response because: I haven't receive no phone calls from them and the incident happen at heb on corner of New Braunfels and Houston and don't know exact address cause it was not visible either
Regards,
[redacted]

Customer will be contact and offered an apology for his experience along with desired resolution.

Complaint: [redacted]
I am rejecting this response because: What action is HEB going to take with its stores on using credit/debit card numbers without the card being present.
Regards,
[redacted]

+1

Complaint: [redacted]   will you please reopen this complaint?  HEB never responded.   Thanks,  [redacted]

I have contacted Mr. [redacted] we discussed his desired resolution.  Per my conversation with Mr. [redacted] I followed up with an email to his personal email address. I will mail him a $30 gift card along with letter of apology and he should receive this no later than midweek.?

Thank you for bringing this matter to our attention.  I forwarded the information you provided to our Corporate Compliance/Privacy Office and it is strongly recommended that any person with inquiries concerning credit and debit cards allegedly being...

compromised at one of our stores immediately report the loss or theft of their card or number to the card issuer and law enforcement as quickly as possible.  We can also suggest contacting any of the publically available sources sponsored by the federal government such as:         Federal Trade Commission (FTC) “Identity Theft” resource webpageavailable online at: http://www.[redacted].gov/features/feature-0014-identity-theft        Fe... Trade Commission (FTC) “Lost or Stolen Credit, ATM, andDebit Cards” resource webpage available online at: http://www.[redacted].gov/articles/0213-lost-or-stolen-credit-atm-and-debit-card... Financial Protection Bureau (CFPB) “Four steps you cantake if you think your credit or debit card data was hacked” available onlineat: http://www.[redacted].gov/blog/four-steps-you-can-take-if-you-think-your-credit-...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]

Revdex.com:I have received the $30 gift card, coupons and apology letter that I was promised by HEB as a resolution to this issue.  Mrs. [redacted] on behalf of HEB resolved this issue tactfully and professionally.  Had she been the contact person I had spoken with initially, the Revdex.com likely would never have gotten involved.  I hope that Mr. [redacted], Mr. [redacted], and Mr. [redacted] appreciate her stepping up to the plate and cleaning up their mess for them.  Otherwise, it is likely they would have been explaining themselves to a judge in court room somewhere about their business practices and overall attitudes towards members of the community.  Unfair business practices are a serious offense and any member of the community with the means to combat such ignorance, has a duty to do so.  Thank you again to Mrs. [redacted] on behalf of HEB for managing this situation appropriately.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is the second complaint I am writing to Revdex.com. I initially filed a complaint against H.E.B. #211 late last year after I was accused of shoplifting and thrown out of their store. Revdex.com was helping me solve this problem when H.E.B. responded back to the Revdex.com complaint saying that they needed "time to investigate" the event. Revdex.com e-mailed me this response and I was prompted to either reject or accept this response. Since it wasn't really a response to reject or accept I chose neither, and decided to wait for H.E.B. to finish their "investigation". Since I chose neither Revdex.com wrote me saying that you would assume everything was worked out essentially and closed my case. Nothing has been solved, I still haven't heard from H.E.B. and I more upset than ever! I want this resolved now! I initially requested a written apology for both myself and my fiance. And after not getting one I asked for both the written apologies and compensation for the work I missed after the ordeal and compensation for the MONTHS of my time and countless phone calls, and now TWO complaints I've had to file.

Our Central Market Leadership team is currently reviewing the details of this complaint and will be following up with Mr. [redacted] shortly.

I called Mrs. [redacted] and left a voicemail asking her to please return my call to discuss desired resolution and hopefully rectify the situation to her satisfaction.

Mr. [redacted] my apologies for the misunderstanding/miscommunication.  [redacted] is one of the stores top leaders, we use the term Food "Director" for top leadership and manager when we are speaking of specific departments e.g. [redacted] manager, [redacted] Manager etc.  You are able to reach [redacted] at ###-###-#### please disregard all options the line will ring to the business center and at that time you may ask to speak to [redacted]. Another option would be to email us at [redacted]@heb.com and provide a convenient date and time and I will see to it that it gets handled.

Complaint: [redacted]
I am rejecting this response...

because:  The company has not made contact with me yet.  I received a voice mail from "[redacted]" who identified himself as the food director - not manager - for the first time at 4:45PM, Tuesday, 12/9 - he apologized for "less than great service" on the Sunday in question and said he wanted to speak with me about it - he did not leave a call back number - and I was at work!!!!!  He did not mention the original issue with the price of the hams, nor [redacted]'s call on Wednesday, not on Sunday 11/26;  I received a similiar voicemail from "[redacted]" the next morning at 9:30AM - again, same message, while I was at work - no call back number;  I received a third, and final voice mail from him Thursday afternoon, at 1:30PM, 12/11 - same message, no call back number, did not mention hams, prices or [redacted]. In short, all I received were three voice mails from an unknown food director, not manager, apologizing for "less than great service" - no personal contact, no call back number, no specifics related to this case - all during my work hours.  There have been no message or phone calls since last Thursday, 12/6/14.  This not not acceptable in any way or shape!!!  Their feeble attempts are virtually worthless.
Regards,
[redacted]

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Description: Grocers - Retail

Address: 646 S Flores St, Peabody, Massachusetts, United States, 78204-1219

Phone:

617296 0 0
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