H-E-B

Review: On Friday, May 24 at 7:30 am at the Central Market on South Lamar a person operating a leaf blower blew a load of leaves and other debris into my face.Desired Settlement: Please explain why you did this and why you continue to operate a leaf blower in an outdoor restaurant area where people are exiting and entering the store cafe after its opening hour of 7:00 am. Do you plan on continuing this into the future. If so, I will have to make complaint with the Austin Travis County Health Dept. I took photos of this and can forward them to the store or the Revdex.com if that option is not made available in this complaint form.

Business

Response:

CM top leader is reveiwing this case and will follow up with Mr. [redacted] shortly.

Review: A few days ago I went to the HEB of College Station to return an umbrella I had bought before. The cashier asked me to bring a new umbrella from the aisles so that she can check its price. Finally, she could not proceed the returning process and asked me to bring back the umbrella next day to return them. Surprisingly, while I was leaving the HEB, one of the worker stopped me and accused me of grabbing the umbrella ! His behavior was not proper at all and insulted my personality seriously. Eventually, he got the umbrella and told me to come back tomorrow to proceed the process. It was not the first time that I get insulted by the improper behaviors of this guy and hope that my complaint will help to solve this issue.Desired Settlement: I don't know exactly what to do to settle this issue. Maybe an apology and a gift cad could be a good solution.

Business

Response:

Spoke to Mr. [redacted] regarding his experience at our TX. Avenue College Station location. Concern has been addressed. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was accused of shoplifting while in this H.E.B. I was humiliated and thrown out of the store. My fiance called the store after I came home inconsolable and the same manager that threw me out of the store was rude and hung up on him. I then called corporate ti handle the issue and after 2 months and countless phone calls I still cannot get them to work with me, or even call me back at this point. I missed work and roller derby practice that day because of how upset I was and even though I both bank and shop at HEB I haven't been able to go to the store and shop for myself due to the embarrassment this has caused me. I am considering a lawsuit but I thought I should reach out to Revdex.com first.Desired Settlement: I origianlly asked for a written apology from the manager to myself and my fiance and couldn't get one. So I would like that and I would like to be compensated not just for missed work/practice but also for the time I have spent trying to get satisfactory results from them.

Business

Response:

There have been several attempts to contact Ms. [redacted] to discuss a resolution. 10/23/2014, 11/20, 11/21 4X and 12/7. Messages have been left by store leaders with telephone number to return the call.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It appears that HEB is attempting to frame this as my being inattentive to their communications. This is not the case, as I have had multiple conversations with staff in customer relations at corporate as well as the actual stores Unit Director. I have patiently waited as they have gone through their discovery process with the hope of a satisfactory resolution. Unfortunately, it appears my patience isn't being rewarded. In my conversations with them, I was very clear in requesting that the manager who created this situation NOT contact me directly. He publicly humiliated me in front of a store full of customers and HEB staff and then when my fiance called in an attempt to rectify the situation he was rude to him and hung up on him. Speaking with him is not something I want to do, which I made very clear to them in requesting a written apology from him. Instead, I received 3 calls from him which did nothing but reopen the experience and feelings from the incident. No, I did not return his calls. Furthermore, I found their decision to have him call me an insult and highly upsetting. Making matters worse, my fiance called the corporate office on my behalf on 10-26 and spoke to [redacted] (I believe that was her name) to advise them of the negative impact these calls were having on me and to ascertain why they would have him call me and why this hadn't been resolved. He was brushed off and told I had to call for myself. Despite my calling immediately after he hung up, I was unable to reach [redacted] and my call has never been returned. Regards,[redacted]

Business

Response:

We are initiating further investigation into this incident as the timeline of events doesn't match up. We will contact Ms. [redacted] to discuss desired resolution once we have additional information.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the second complaint I am writing to Revdex.com. I initially filed a complaint against H.E.B. #211 late last year after I was accused of shoplifting and thrown out of their store. Revdex.com was helping me solve this problem when H.E.B. responded back to the Revdex.com complaint saying that they needed "time to investigate" the event. Revdex.com e-mailed me this response and I was prompted to either reject or accept this response. Since it wasn't really a response to reject or accept I chose neither, and decided to wait for H.E.B. to finish their "investigation". Since I chose neither Revdex.com wrote me saying that you would assume everything was worked out essentially and closed my case. Nothing has been solved, I still haven't heard from H.E.B. and I more upset than ever! I want this resolved now!

I have been going to the H.E.B in Bryan Texas off of [redacted] for the past few years now, and it never fails the customer service at the services desk is awful and are rude. Once a month every month I go in to get a money order for rent and there is always a long line doesn't matter if it is the first middle or end of the month there is always a line. Well everytime I'm the team members are completely rude not helpful and lazy. I have been here numerous times when the services desk is extremely busy and there will be 3 or 4 team members standing behind the desk talking amongst themselves, eating or whatever but definetly not helping customers. It makes this HEB which is a great HEB look awful. Especially when you have 9 pissed off and impatient customers in line because they refuse to acknowledge you. I feel this is something that definetly should be resolved to not only help your buisness but have a better experience there. There is a man that is so friendly and I see him evertime I come in wearing a yellow shirt his name is Fino. Hope this can be resolved!

Review: Good afternoon.

On Saturday, November 1, 2014 I arrived at this store at 6:30 AM to shop. I passed by the outside pay phone and noticed about a half dozen young men loitering in the dark by the pay phone.

After shopping, I emerged from the store at 7:07 AM, and stood outside to wait for a taxi cab that I had called on my personal phone in order to return with my groceries to my residence. These young men were still

in the dark by the pay phone, and, upon seeing my standing in front of the store and not proceeding to a car in the parking lot, they began a series of loud, profane abusive remarks.

I emailed HEB but received no response. I requested that HEB periodically send a security person by that pay phone area, because the behavior of the loiterers was disturbing enough that

I felt some concern for my safety and certainly was uncomfortable.

I no longer stand in that pay phone area after I have called a taxi cab because it is just not always safe to do so. Once, in the past, a person walked by, fondled me, and made a comment. And, on another occasion,

someone came by and became verbally abusive.

There is no reason that HEB can not respond to my concern, and there is no reason why they can not both install a light to illuminate that dark corner and have a security person check it periodically.Desired Settlement: 1. Illuminate the dark corner where the outside pay phone is;

2. Prohibit loitering by the pay phone (i.e., an employee in this store told me once that drug dealers used to

use the pay phone by the courtesy booth in the store, so loiterers outside may be doing the same); and,

3. Have security personnel check that outside area periodically.

Thank you.

Consumer

Response:

Subject: Complaint [redacted]

Good evening.

This complaint is resolved.

The business, H.E.B., called me, I returned their call, and we discussed my

concern to satisfaction.

Thank you for your assistance.

Review: I sustained damages to my vehicle as I was shopping at HEB Plus grocery store. A basket was on my car sort of under my right bumper side. I spoke with manager and couldn't get resolution. The cart guys were no where in sight when the incident happened. The manager didn't want to look at the surveillance tape because he knows they're responsible.Desired Settlement: $484.00 for damages.

Business

Response:

Contact was attempted twice on cell # [redacted] this number has been disconnected. We did receive a new number [redacted], customer has been contacted and will be faxing in her estimate of $484.00.

Review: Today [redacted]s the day that I faced complete disappointment and disgust with HEB's management team via the team members they choose to hire. Per my weekly $275.00 grocery shopping routine, I visited the S. Zarzamora #36 store and was appalled about the mistreatment and public humiliation I received from the Loss Prevention employee, [redacted].

My three-year old son needed to use the bathroom (whom is currently potty training). When we approached the woman's bathroom the restroom was closed, We proceeded to see if someone was still in there , when an unpleasant male "cleaning" the restroom rudely said , "I'm cleaning." I calmly attempted to keep my son calm within his tiny bladder and I pleaded to the employee to let me guide him in to use the bathroom because my son was going to have an accident. He said he was going to get his manager, at which I told him to do so but that my son really needed to go.

He then proceeded to call the Loss Prevention employee, [redacted], rather than quickly finishing his work and drying the floor so customers could make use of.

When [redacted] approached us he clearly expressed his dissatisfaction within his job or perhaps life. He spoke to us rudely, humiliated us and forced my child and I to leave the store. Yes, he threw us out. Mind you I had spent 1-hour collecting items in the HEB basket, but this did not matter one bit to [redacted]. When I explained to him why we needed to use the bathroom he yelled, "I do not care if your son has an accident, get out of my store." He then proceeded to escort me out like if I had done something wrong, or have stolen.

As I was exiting I asked for a different manager and [redacted] approached us. He made sure I understood that he was not present and apologized. When I requested for [redacted] to apologize to my potty training toddler, [redacted] responded "I am doing it on his behalf."

Now I understand HEB has it's own hiring, training and performance review practices, however my experience today indicates that this is a failing area.

Rocket science is not required to know and execute on treating others with dignity and respect specifically when customers allow companies like HEB maintain a healthy revenue cash flow.

What am I requiring next?

HR to revisit [redacted]'s performance review

[redacted] to apologize to my toddler, and myself

HEB to compensate and deliver our groceries, which I was forced to leave behind

Humiliated Customer,

[redacted]Desired Settlement: I would like to add that my son kept apologizing for wanting to use the restroom and also asking y the man was mad at him for wanting to pee.

Now how can a three year old child understand that he needs to go potty in the restroom when this man says he does not care if he has an accident

and throws us out for using the restroom when it is being cleaned even though it was an emergency?

Business

Response:

I have shared this incident with our store's top leaders for further review and investigation. Once this has been completed we will follow up with

Mrs. [redacted] to discuss desired resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I made this complaint to HEB over a week ago. I received an email that said someone will contact me in two or three days and I have not heard from them on this matter.On April 26 at 10 pm an employee that was collecting shopping carts intentionally tried to hit me with about 10 carts. I was standing outside near the door and he pushed the carts to the side and then he started to push them side ways into me I turned and saw that he was looking right at me and pushing the carts at me, I moved and he missed me by inches.I did not get his name but he is a [redacted] man and he was wearing [redacted].this is very dangerous and I do not feel safe going to this store.I have also found some other employees there to be very rude, I have not been back to this store since.Desired Settlement: To supervise your employees and make it safe for your customers

Business

Response:

Desired Resolution will absolutely happen! I sincerely apologize for your experience, we are currently working with store leaders to review the events that took place on the date mentioned in this complaint. Please be assured corrective measures will be taken.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 1st. I bit into a rock that was in a can of HEB brand [redacted] beans breaking my back molar and losing half of a filling. Heb has been informed of this situation. I was contacted by someone in their lab that made no sense to me and kept giving me vague answers. I have tried to contact these people to send dentists bills and estamates to them . NOBODY has contacted me. In the meantime I still have a broken tooth that I have to save $ to get fixed.Desired Settlement: To be contacted where to send info and where to file a small claims court case. Also the health department needs to get involved.

Business

Response:

I sincerely apologize for your disappointing experience. I'm waiting to hear from our QA Department on the status of Mr. [redacted] claim. I will respond as soon as I receive an update.

Thank you,

Review: I purchased a cake online and cancelled the order because I didn't order the right size for party. I re ordered the cake again, and was charged twice for $28.98 for a total of 57.96. The date I ordered the cakes was on Tuesday April 14th to be picked up on Thursday April 16th. When I went to pick up the cake not only was it not ready the baker had no knowledge of an cake order. So I was forced to pick a ready made cake from the display for my daughter 3rd birthday party, which I had to pay for yet again in the store. Today I'm currently on the phone with customer relations, the lady on the phone told me I couldn't possibly put in a cake before even asking for my confirmation number then she put me on hold for 25 minutes never to come back to the phone. HEB employees are extremely rude when I'm simply trying to get a refund for a product I didn't receive. I will NEVER and I mean NEVER shop at HEB again, not even for a stick of gum!! I will try to call the non customer relations department again until I can get some type of help

Business

Response:

I followed up with Ms. [redacted] today to make sure things have been resolved to her satisfaction. Unfortunately, I had to leave a vm but invited Ms. [redacted] to contact me if she would like to discuss the desired resolution as well as her experience any further.

Review: I complained to HEB MULTIPLE times about its stores and they have ignored my requests for action.

The first visit I was over charged because I had a coupon for a free product that the cashier did not use as well as an item that was on sale wrong up incorrectly. The same visit I purchased some bad Chinese that gave me food poising; $19.

The second visit I bought merchandise that should have came with a $10 heb coupon but apparently the cashier failed to give it to me and when I went to return an item that was unopened the cashier refused as she "could not find it in the system" despite my having the receipt; 8.61Desired Settlement: 37.61

Business

Response:

We are contacting customer to gain additional information in regards to store location and events described. Once this has occurred we will work with store leaders on customers desired resolution.

Consumer

Response:

Review: [redacted]

I contacted HEB with the information they requested and am awaiting their response

Business

Response:

A money order in the amount of $37.61 has been mailed to [redacted]. per desired resolution.

Review: I selected 3 packages of pork ribs for purchase which were marked 1.97 per pound and when I reached the checkout was told that unless I purchased $10.00 in other items the price would be $3.97 per pound. The items were marked with only one price with no mention on the packaging about the $10.00 purchase requirement. If the condition were not met the consumer would automatically be charged the higher price. A price more than double the only price marked on the item.Desired Settlement: HEB should honor the price on the product, many other supermarket chains list a regular price and a member price. HEB could stop this deceptive practice and mark items with a regular price and a promotional price if they chose not to honor the price marked on the item.

Business

Response:

I attempted to contact [redacted] by phone. I left a vm requesting additional information, which would allow me to research the advertising issues he submitted.

Review: On Wednesday, January 7th 2015 at around 6pm I was at the checkout lane #9 trying to complete my purchase when 5 items in my cart rang up for a price that was not that which was displayed. Specifically, Monster Energy Ultra 4 packs were on the correct shelf, and priced at a $1.86 for the four pack. The label was on the shelf where the items were located and the items were located beside other items which were also 4 packs. The store would not honor the price for $1.86 per 4 pack and instead charged me $5.96 for the single 4 pack that ended up purchasing. The labeling for the item was clear, and the item was on the correct shelf but the Store Director, [redacted], refused to honor the representation on the shelf. He insisted that the items were mislabeled and would not honor the price.

On Thursday, January 8th 2015, I contacted HEB corporate and sent them pictures of the shelf, and my receipt via e-mail to [email protected] after speaking with Wendy in customer service at the HEB customer service number. She insisted that the Store Director should have honored at least 1 of the items which he claimed were mislabeled and that if he wanted to, he had the discretion of honoring the price for the remaining four 4packs that I did not end up purchasing.

I then spoke with [redacted] on Friday, January 9th 2015 who is the [redacted] Regional Operations and he questioned me as if though I had done something wrong. Specifically, he asked me whether I had put the label on the shelf to mislead the store management. I asked him if he had pulled the video footage of the day in question and he said no. I then asked him to please stop insinuating and assaulting my character without first looking at the video footage that he has access to. In the video, it is clear that the shelves were not altered by me.

After I got off the phone with Mr. [redacted], who also felt that the Store Director [redacted] should have sold me at least 1 of the items at $1.86 even though he had the discretion to sell all of the items to me at the labeled price on the shelf, I asked to speak to Mr. [redacted]'s supervisor. I am still waiting on a call from [redacted] who is the [redacted] of HEB according to Mr. [redacted].Desired Settlement: I would like to see the South Congress HEB store honor the $1.86 price for 5 more 4packs since that is what I was trying to initially purchase.

I would also like the store to have their policy on mislabeled items represented clearly in the store at the checkout line or upon entry to the store so that customers can understand what the policy is and that it applies to everyone equally. This means that I would like for HEB to no longer give their managers discretion in these matters because of the ability of the system to be abused and community members to be treated differently than family members/friends of the managers.

HEB is a strong member of the community and they should take every step within their means to make sure that the communities that they serve are not harmed by badly written and implemented policies and procedures.

I would also like a written apology from Mr. [redacted] for being condescending, patronizing, and overall an unpleasant agent of HEB during his conversation with me. When it comes to dealing with customers, he should know better.

Business

Response:

I have followed up with the office of [redacted] and [redacted]. I will be reaching out to Mr. [redacted] to discuss his desired resolution.

Consumer

Response:

I have reviewed the response made by HEB in reference to complaint ID [redacted]. After speaking with the business, I will notify the Revdex.com whether or not I am satisfied with HEB's response and whether or not I wish to close my complaint.

Regards,

[redacted] ###-###-####

Consumer

Response:

Review: [redacted] will you please reopen this complaint? HEB never responded. Thanks, [redacted]

Business

Response:

I have contacted Mr. [redacted] we discussed his desired resolution. Per my conversation with Mr. [redacted] I followed up with an email to his personal email address. I will mail him a $30 gift card along with letter of apology and he should receive this no later than midweek.?

Consumer

Response:

I have received the $30 gift card, coupons and apology letter that I was promised by HEB as a resolution to this issue. Mrs. [redacted] on behalf of HEB resolved this issue tactfully and professionally. Had she been the contact person I had spoken with initially, the Revdex.com likely would never have gotten involved. I hope that Mr. [redacted], Mr. [redacted], and Mr. [redacted] appreciate her stepping up to the plate and cleaning up their mess for them. Otherwise, it is likely they would have been explaining themselves to a judge in court room somewhere about their business practices and overall attitudes towards members of the community. Unfair business practices are a serious offense and any member of the community with the means to combat such ignorance, has a duty to do so. Thank you again to Mrs. [redacted] on behalf of HEB for managing this situation appropriately.

Regards,

Review: RE: Harmed by bad quality control, specifically, Tilapia fresh fish FILLETS purchased on January 12, 2015. No less than 25 to 50 each TINY 1/4" length fish pin bones were not removed in the filleting process, resulting in my ingestion of at least 6 each to 12 each of these tiny bones, requiring out of pocket medical payments and loss of productivity time, not to mention the anxiety resulting from the stabbing pain in my throat day and night for weeks afterward. I've since fully recovered and I have personally visited and spoken with the director of this store location on two separate dates and I've also visited and spoke with the general manager there once. I have been ignored with silent contempt when I twice Emailed the H-E-B Product & Data Analyst/Claims Supervisor in San Antonio, Texas where I have made it perfectly clear that I seek a relatively very small compensation to cover my out of pocket medical costs and time lost, to which I did include the pertinent information with my requests. I pray that this large corporation will stop ignoring my requests and step up to plate and take care of this relatively small claims issue, otherwise, I believe I will have no choice but to seek an audience in a local court of law with the H-E-B parties involved.Desired Settlement: I seek monetary compensation in the amount of at least $685.00 This amount is calculated by my actual out of pocket medical expenses and my amount of time in hours spent at medical facilities at the rate equal to my hourly salary.

Business

Response:

This is issue is ongoing between Mr. [redacted] and our H-E-B QA/Risk Department. From what I understand Mr. [redacted] has been in contact with Vivian in our QA department, she is his point of contact moving forward. Once Risk Solutions/Quality Assurance is involved they take ownership and Customer Relations is no longer involved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:If the customer relations Q&A representative in San Antonio, Texas will accept their needed release form filled out, signed and witnessed by their customer service department at the referenced store of business then we can close the book on this small claim.The current proposed settlement requires the filling out of this form be witnessed, signed and notarized, along with copies of ID documentation which would all make sense if this were a $685,000 settlement, but not for only $685 dollars. I take this as an insult and slap in the face to ask this much more of my time along with notary costs, especially since my intentions since the beginning have been (and still are) to be reimbursed at the very minimum for this unwanted experience and not get into litigation suit motions.

Regards,

Review: I was overcharged for [redacted] for several years. I recently learned that two inhalers are considered a thirty day supply by my insurance ([redacted] and [redacted]) Every time for years I was given one inhaler but [redacted] was charged for thirty day supply, or two inhalers. An audit required HEB to refund [redacted] for the over charge. I was overcharged $312 over two years because of the copay ought to have covered two inhalers but I was given only one. HEB manager [redacted] refused to make any adjustment to my benefit. The appropriate way to have handled this was to have informed me and/or my doctor so that I could have received two inhalers for one copay. Or the copay could have been waived every other month. I use Proventil inhaler every day and follow my doctor's instructions.Desired Settlement: the over charge took palce over five years. I asked only for two years' refund

Business

Response:

I have been in contact with our Pharmacy Marketing Team. They will contact and resolve this unfortunate complaint to Ms. [redacted]’s satisfaction.

I did contact Ms. [redacted] personally to gather more information, so that we can resolve this matter ASAP.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I don not wish to pay long distance charges to Ms. [redacted] to discuss this. I have not received any offer to make amends of any kind. Heb has my emial address and phone number. [redacted]. the person who did call me had NO information about my complaint.

Regards,

Business

Response:

[redacted],

HEB has contacted the customer and the requested refund has been issued.

Thank you,

Review: My wife and I went shopping at this HEB Sunday morning, 9AM, November 23, 2014. At some point, we were looking to purchase a ham for Thanksgiving. Adjacent to the HEB hams, there was a second case of hams, the large sign at the top read "Low Price - $2.99lb" as I started going through these hams, I noticed that the tag attached to the ham - with the price on it - had a per pound price of $3.29lb - I checked every ham in this case - and they ALL were tagged with a per pound price of $3.29lb. I moved to the last case, it had a large sign posted on top of the case, "Low Price - $1.99lb".. I picked out a ham and again noticed it was mislabeled - it had a price per pound of $2.29 lb - again, I checked every ham in the meat case, and ALL of them had the incorrect price per pound on them. We notified the meat dept employee nearby, he looked at it, and said "oops" - pick out a ham and I'll get it to you for the correct price. After we had done so, I noticed that there was a $5 - $6 dollar difference in price. I remarked to my wife that this ad, with these prices went in effect the previous Wednesday and that if this was the case, HEB has been overcharging every ham they sold from these two cases, by $5-$6 average, all day Wednesday, all day Thursday, Friday and Saturday. We went back before we checked out to look at the hams and see if anything had been done to correct this - nothing had been correct. On Monday, I went to the HEB website and notified customer relations. Wednesday, November 26th, I received a message from [redacted] at that store.. I returned his call at 4:30 PM, over 5 hours later, at 9:45PM, he returned my call. He simply read my complaint out loud and then asked what I wanted him to do about it!!!! I was flabbergasted by his attitude!!! I told him an apology would be nice, and his reply to me, and I quote, "I am sorry you feel that way" when I advised him that this wasn't an actual apology, he repeated his mantra and said he hasn't bothered to investigate this situation!!!Desired Settlement: I think the HEB company should issue a public apology for overcharging for hams. If the ad went out Wednesday, and assuming they did in fact fix it Sunday, they overcharged everyone who bought one of these hams for more than 4 business days at a (guesstimate) of $5 - $6 per ham, potentially a huge number of customers seeing its a holiday and its accompanying increase in sales. Furthermore, I think [redacted] should issue an actual heartfelt apology and receive intensive customer service training

Business

Response:

I'm working with store leaders to investigate Mr. [redacted]'s concerns. A message/vm has been left for Mr. [redacted] by our store leader to discuss and resolve this situation. We are waiting to hear back from this customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The company has not made contact with me yet. I received a voice mail from "[redacted]" who identified himself as the food director - not manager - for the first time at 4:45PM, Tuesday, 12/9 - he apologized for "less than great service" on the Sunday in question and said he wanted to speak with me about it - he did not leave a call back number - and I was at work!!!!! He did not mention the original issue with the price of the hams, nor [redacted]'s call on Wednesday, not on Sunday 11/26; I received a similiar voicemail from "[redacted]" the next morning at 9:30AM - again, same message, while I was at work - no call back number; I received a third, and final voice mail from him Thursday afternoon, at 1:30PM, 12/11 - same message, no call back number, did not mention hams, prices or [redacted]. In short, all I received were three voice mails from an unknown food director, not manager, apologizing for "less than great service" - no personal contact, no call back number, no specifics related to this case - all during my work hours. There have been no message or phone calls since last Thursday, 12/6/14. This not not acceptable in any way or shape!!! Their feeble attempts are virtually worthless.

Regards,

Business

Response:

Mr. [redacted] my apologies for the misunderstanding/miscommunication. [redacted] is one of the stores top leaders, we use the term Food "Director" for top leadership and manager when we are speaking of specific departments e.g. [redacted] manager, [redacted] Manager etc. You are able to reach [redacted] at ###-###-#### please disregard all options the line will ring to the business center and at that time you may ask to speak to [redacted]. Another option would be to email us at [redacted]@heb.com and provide a convenient date and time and I will see to it that it gets handled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I will be out of state for the holidays - they can contact me anytime after January 5th. My cell number is ###-###-####. This complaint is by no means resolved and DO NOT close it until after I speak with them after they contact me.

Regards,

Review: For 2 weeks in a roll HEB has advertised the Basic 36ct. double rolls for 4.97 with store coupon, no limits. Store refused to honor price for last week or this weekDesired Settlement: I would like four of the 36ct basic double rolls for 4.97 each

Business

Response:

I spoke to [redacted], we discussed the concern she had in regards to the store not honoring ad prices as well as the time it has taken to respond to her.

She was very understanding and I was able to resolve this to her satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Being a handicap person who almost died in a car crash a year ago and can not walk was humiliated by not only a store employee but also the store manager of the pflugerville and dessau by the name of [redacted]. While operating an electrical car my wife struck a display that was being worked by an employee who snot only look bad at my wife but also harassed her by her mistake. When my wife after pure humiliation called the store manager by the name of [redacted] she also humiliated my wife even more by tell my wife that she deserved the way she was on a wheel chair. I am losing my mind that a store manager can be so dehumanized and insulting. I am at fort Sam Houston at the wounded warrior program in complete discuss and humiliation of the way not only for the treatment against my wife but also a woman that not only survived a car crash, that still attending social work appt for PTSD but also having to be away from my as a result of my inquiries. Thank you HEB for supporting my service and the one of my wife I am ashamed of your store and lack of humanity.

Business

Response:

This has been researched and shared with Store Leaders. Customer was contacted in November and resolved.

Review: I bought two cases of HEB Light Yogurts which had gone bad. My daughter and grand daughter had some in the morning before going to school. Later I opened one and it looked weird, it had bubbles and tasted very bad. We opened the other package and it was the same. I went to the store to let them know because they were not expired yet. They told me to go to the back, check them, and take some different ones home. A gentleman went with me and started opening them and they were ALL bad! He called the manager but he said he was too busy. I walked to the front to find the manager because I wanted a report made. When I found him and told him what happened, he yelled... WE DON'T PAY MEDICAL BILLS! This was very rude because I did not ask for any medical money. All I wanted was for him to make a report. I asked for his name and he rudely replied again... DON'T WORRY ILL GIVE YOU MY NAME BEFORE YOU LEAVE. He wrote down the information forcefully on a yellow sheet of paper. He refused to make a report. He was the ** of the store: [redacted]. A manager like him makes a store lose its good reputation. He has no customer service skills and assumes I was there for money! I wanted him to know of his yogurts before more people bought them and became sick. Instead of being grateful he was rude to his customer. I wanted to report this because its a health issue. Had I not opened the boxes, they would not have noticed becuase they told ME to open them but I got an employee that was around to witness it. I could have left and they would keep selling rotten yogurts because they did not take it seriously. Also, the ** was very unprofessional assuming people want money, and did not properly fill out a report.Desired Settlement: We just want a copy of the report made. We want to make sure that manager makes a proper one and understands that is no way to treat a customer. That HEB has a very good reputation that could be torn down with him. He should also stop assuming people want money. Nobody is out to get him. We want to feel comfortable enough that next time we get something rotten again, we will not be treated that way.

Business

Response:

Case #[redacted]:

[redacted] – I’m working with our QA department as well as our store’s top leaders to get the information (desired resolution) Mr. [redacted] has requested.

Thank you,

H-E-B Customer Relations Supervisor

Review: I went to a [redacted]s grocery store a couple weeks ago and purchased some items. One of wich were some dessert pecan rolls. that was distributed by heb san antonio. A couple days later after I had already eaten quit a few from the box when I noticed one of them had something in the package that was unsanitary. To be honest it looked like someone hair and scalp. Obviously some one with bad hygiene maybe scratched thier head or something in somehow it ended up in my food. I sent a complaint through heb san antonio contact us web site and I have yet to get any response. I expressed to them that I was concerned about the product and products that i'v been consuming from them because even though this was my first time purchasing items from [redacted]s this product was from heb and I shop @ heb a couple times a week and I also buy quit a bit of heb brand products.Desired Settlement: I would like to be compensated for my inconvenience AND I FEEL LIKE THIS IS A MAJOR HEALTH ISSUE I WOULD LIKE TO BE ADDRESSED.

Business

Response:

We received Ms. [redacted] information Friday 4-18. Ms. [redacted] was contacted 4/23 a message was left and we are waiting to hear back from her. We will be working with our QA team to resolve this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so far.However I will be axpecting to hear back from them with a follow up.

Regards,