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H-E-B Reviews (98)

Review: After having bought a meal at Central Market, South Lamar, Austin, TX I sat at the outside dining area. At that time a store worker began using a leaf blower in the immediate vicinity of diners blowing dust into the air and creating gasoline fumes. I mentioned this to management but they were unresponsive. A second problem in the evening has been construction workers in the store smoking cigarettes in the immediate vicinity of entrances/exits.Desired Settlement: Explain that you will immediately discontinue this practice. If you are unwilling then the next step for me will be contacting the Austin-Travis Health Department with a follow-up complaint and posting of this problem at on-line review websites.

Business

Response:

We are working with our Central Market Top Store Leaders to investigate [redacted] concerns. We will be contacting [redacted] soon to discuss his requested desired settlement.

Business

Response:

[redacted] has been called and emailed by the Top Leader of the Central Market location specified, [redacted]. Apologies were offered as well as a description of corrective action taken, shortly after this complaint was received by us. However we have not heard back from [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 1/**/2014 at approximately 10PM I paid the attendant $25.00 cash for gasoline. I had problems getting the gas pump to start, the attendant told me to push a button on the front screen of the gas pump, and it started but only gave me $17.43 of gas. I told the attendant that the pump stopped early and asked him to turn it back on and give me the remaining fuel. He said that the pump put some sort of additive in my car and that he could not refund because it was already inside my gas tank already and I had to call the store. I contacted the store on Monday Feb [redacted], and again filed a complaint on their web site the following Friday and the company has NOT responded. I went there to get gasoline, the car is new and I did not need any additive, this is theft and deceptive trade practices- I was tricked into putting something in my car that I did not need and paying too much for fuel.

Additionally my car lost power until I could run this out of the tank, and lost 3 mpg due to what ever the chemical is.Desired Settlement: I would like my money back for the difference that the scheme took from me, and it would be nice if HEB in the future would ask if I wanted an additive instead of sneaking it in while I least expected it.

Business

Response:

Our contact at Additech has contacted Mr. [redacted] in regards to his concerns and will be sending him a gift card to recover the additional money spent, per desired resolution statement.

Thank you,

Review: I had a crawfish boil on Sunday April 7th for my husband's birthday, I went to HEB located on Beechnut and Beltway 8 Houston Tax 77099. I purchased a bag of crawfish for $63.94 and a few other things. I went STRAIGHT home with my groceries. As I immediately started the process of purging them, only to discover that MORE than 5lbs of them are DEAD!!!

I immediately returned the store with the dead crawfish asking for a refund of the difference of the dead ones or simply REPLACE them. One of the managers was willing to help me with the matter, until a gentleman came over saying they would NOT do ANYTHING because they are not responsible and told me to take them back home they were editable because they are dead once you cook them anyway. I told him that would make me and my family deathly ill he said that was not his problem and REFUSED to refund my money or REPLACE the dead crawfish causing me to have to go and spend another $70 at another store so that my party didn't go to HELL in a hand basket doused with gas and dynomite. So in total I spent $140 on crawfish with only maybe $80 worth of product.

I also expressed the fact that I would NOT be shopping at HEB anymore ANYWHERE.Desired Settlement: I would like to be compensated for my time, gas and purchase.

I don't feel that I was treated like the "valued customer" they claim to service.

And being told to feed your family contaminated food is beyond conception of the human mind.

Business

Response:

H-E-B Customer Relations would like to offer a goodwill gesture for this shopping experience. We will ask that for [redacted] to contact our office and ask to speak with [redacted] - Manager of H-E-B's Customer Relations office. Thank you. [redacted] - [redacted].

Review: I was returning a energizer battery charger and batteries, and we could not find the receipt for the batteries but did have the reciept for the charger.I asked the customer service clerk if there was anything they could do to help us, and she called over the manager [redacted]. I explained my situation, and he very rudely told me that without a receipt there was absolutley nothing he could do.I asked for the store managers name and contact info, and he wrote down the main store number and the name [redacted], and walked away.Desired Settlement: I would like the store manager to call me and explain HEB's return policy, and perhaps help out a longtime customer.

Business

Response:

I have emailed Mr. [redacted] to gain additional information regarding his visit to H-E-B that would assist us in resolving this matter.?

Review: I live in Las Vegas NV, yet my debit card was used at the below stores. I called the store to report the problem and have the charges cancelled and was not helped. This is THEFT and what type of store employs people who will run a charge card without the actual card? A thief!

Over $400!!!!!!!

HEB #425 - 1 charge

HEB #465 - 3 chargDesired Settlement: Corporate acknowledgement of issue.

Business

Response:

Thank you for bringing this matter to our attention. I forwarded the information you provided to our Corporate Compliance/Privacy Office and it is strongly recommended that any person with inquiries concerning credit and debit cards allegedly being compromised at one of our stores immediately report the loss or theft of their card or number to the card issuer and law enforcement as quickly as possible. We can also suggest contacting any of the publically available sources sponsored by the federal government such as: Federal Trade Commission (FTC) “Identity Theft” resource webpageavailable online at: http://www.[redacted].gov/features/feature-0014-identity-theft Federal Trade Commission (FTC) “Lost or Stolen Credit, ATM, andDebit Cards” resource webpage available online at: http://www.[redacted].gov/articles/0213-lost-or-stolen-credit-atm-and-debit-card... [redacted] Financial Protection Bureau (CFPB) “Four steps you cantake if you think your credit or debit card data was hacked” available onlineat: http://www.[redacted].gov/blog/four-steps-you-can-take-if-you-think-your-credit-... />
Consumer

Response:

Review: [redacted]

I am rejecting this response because: What action is HEB going to take with its stores on using credit/debit card numbers without the card being present.

Regards,

Review: South bound on [redacted] middle entrance for heb. The construction road is horrible filled with pot holes. Upon entrance. Our speed limit is 55 mph. As a caution driver we slow down; with bad weather at times harder visibility. And many large pot holes. Results our damage tires even in my own vehicle.Desired Settlement: My family and friend our happy that HEB has come to our community n we shop their regularly. Hardly go to [redacted]. My desire out come for your upper department address the entrance issue with many pot holes before some one get hurt in a accident. Please get together with the city and get it done. A tire may be replace but a family entering with a vehicle can be in an serious accident.

Business

Response:

Store Leaders, Corporate Safety and Customer Relations are working together on Mr. [redacted]'s concerns. We will be in touch with Mr. [redacted] shortly to discuss resolution. Thank you

Review: Certegy is a notoriously unethical company that claims it has Artificial Intelligence in predicting a check writer's credibility. There is actually no validity or verification process, and they do not base it off of outstanding checks or negative check writing history. I have been embarrassed unnecessarily three different times for having my perfectly good check declined! Every time I call and verify that there are actually no negative history about me at all, but that they want me to join a membership program that actually gives them the right to access my personal checking account information (that they then sell to other agencies for profit) and then I will be allowed to write checks! This is nothing more than blackmail and harassment! How could HEB, a once outstanding organization, become involved in such a low and sleazy scheme? Whose idea was this to abuse and mistreat your loyal customers and then sell their personal information? Put their bank accounts and personal financial history at risk? Certegy was just recently fined 3.5 million for various FCRA violations, and more are coming! There are many advocacy groups that actively boycott Certegy associated organizations. I will be informing them to add HEB to that list!Desired Settlement: REMOVE THE USE OF CERTEGY FROM YOUR STORES. I will not be shopping at HEB until Certegy is no longer doing business with HEB. I will shop at Whole Foods until that time.

Business

Response:

I contacted [redacted] this afternoon regarding her concerns about H-E-B using Certegy to verify checks written by our customers.

Although we could not, at this time, honor her desired resolution to discontinue our business relationship with Certegy; she agreed that she was satisfied by my contacting her and having the opportunity to voice her concerns directly to us.

Thank you,

Supervisor, H-E-B Customer Relations

###-###-####

Review: I pointed out that some produce didn't look healthy. The product was cucumbers that were too dark in color and were oily and very sticky like they were soaked in oil. I understand that wax is usually use to make them look fresher and shiny, but these were not waxed. They were dull , very dark and sticky like motor oil. I gave one to the front manager and all that was done was it was thrown in the trash when she told me it would be looked into. This was my second attempt to get someone to have a look into why these looked so awful. First person was a produce person who had no remark as to why. Just said "Oh" and left it at that. How am I to know they aren't poison by some non food additive( like motor oil, WD40, etc), since there is no label saying who has checked the quality of the produce on the shelves.Desired Settlement: That all produce have a seal of safety from an agency not associated with stores or producers of fresh foods. Locally, not a million miles away checking 1 item out of a million.

Business

Response:

Case #[redacted]:

[redacted] – I’ve reached out to Mr. [redacted] to gather more information, waiting to hear back from him. In the meantime I’ve shared his concerns with our produce procurement dept. for

their information and advice.

Thank you,

H-E-B Customer Relations Supervisor

###-###-####

Review: I just moved here from NICEVILLE FL. Eglin afb, I shop at Heb,because it is closer to the house.

The commissary is too far for the drive, to get groceries. I have been married for over 31st years,and have never been

Turned down for service. My bank is Eglin Federal credit union, I have a local address on my checks and phone number on them.

I can't bounce any checks, due to my husband has a security clearance , it effects his job.

I went grocery shopping yesterday (22)dec. I proceed to check out, wrote a check,she took my drivers

license number, it came back denied. I called the stores check number, they told me that, it wasn't

anything against me. It had to do with my check. Heb has singled me out,to where I can't do any shopping there.

This is a military town, do they single them out as well. My driver license is a Florida number.

We need other grocery stores,that will accept my business with them.Desired Settlement: I want the explanation on why I can't shop there anymore. Why they singled me out personally.

Business

Response:

We are researching Ms. [redacted] account. We will reach out to customer once situation is resolved and/or if we need additional information for our review.

Review: I was charged $53.34 for Kobe boneless chuck steak that I did not purchase. It probably was swiped while I was emptying my basket at the HEB plus in Pearland, TX on Business Center Drive.Desired Settlement: I have the receipt and the employee identification number. She needs to be fired for theft. I want $53.34 refund did to my account.

Business

Response:

Situation was investigated by store leaders. Customer has been contacted and matters resolved to her satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Central Market is the only store I will grocery shop at, absolutely love everything the have to offer. Great customer service!

Review: I did grocery shopping at HEB store in Katy TX (6711 South Fry Road, Katy, TX 77494) about two weeks ago. I didn't get any banana in my grocery bags but the cashier included the item of "banana" in my purchase receipt. When I filed a complaint to Revdex.com, I received a phone call from HEB Customer Service in San Antonio and their representative told me over the phone that she will send me a $5 HEB gift card as refund.

It has been over two weeks but I have not received the $5 gift card from HEB yet.Desired Settlement: I request HEB to send me the $5 refund (either check or gift card) immediately.

Business

Response:

We will research why refund has not been received and resolve ASAP.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Dear Revdex.com Officer,So far I still did not receive the $5 refund (gift card) from HEB yet. As their representative called me and promised to me that they will send me a $5 gift card as refund in December, 2014. But unfortunately, it never happened.I must request HEB to send me the $5 gift card or refund check immediately without any further delay.

Regards,

Business

Response:

Gift card as well as a gesture of goodwill will be sent to customer ASAP. Please accept my apologies for the delay.

Review: I purchased a [redacted] prepaid VISA card from this HEB in San Antonio. The idea was to buy a gift for my spouse online without her being able to see what I spent (she watches our finances while I'm away as I'm active duty military). I was told by the HEB rep that I load the card through them and call and activate it "easy peezy." I was assured it was immediate and I'd be able to order what I needed ASAP without additional verification.Upon contacting the card company, they wanted my social, date of birth and fit me to send my social security card to them to verify my identity. They would then send an actual card with a PIN to me for use online in a two weeks. I don't even have a mailbox at my current military command, only home of record. Why would I jump through all these hoops for a PREPAID credit-free card? I have credit cards. I don't need a new credit card company. I told [redacted] I wanted to cancel the entire thing. I was informed that I had to see HEB to get my money back. I returned 30 minutes after purchasing the card initially only to be told by the HEB manager ([redacted]) that it's a dispute for [redacted] and not his problem. He was attempting to be helpful, but was rather condescending. I'm at my wits end. My job is stressful enough without having to deal with THIS. I want my money back. I'm a four tour combat veteran with many more deployments to come - I DO NOT HAVE TIME FOR THIS! I'm hoping this complaint will provide resolution. I want my 80 bucks back. The 80 bucks I earned in the mud and in the heat. Please fix this.Desired Settlement: Return my money to me. I have the receipt. I have the card loaded with 80 bucks that I can't even use. Receipt amount is $83.95.

Business

Response:

We are working with Account Manager as well as store leaders to investigate the situation. We will reach out to Mr. [redacted] to discuss desired resolution.

Review: I went to HEB Grocery in Katy, TX ([redacted], Katy, TX [redacted]) for grocery shopping tonight. When I checked out the purchased items in station #** (self-check station), somehow the scale didn't work for the green beans I got. Then the sales associate (her name is [redacted]) in the central station asked me to take all the items to the central station. However, their station had issue again. This time the sales associate ([redacted]) asked me to move to the self-check-out station #** and then she scanned everything for me. However, there was one of the items (Yellow Bananas) that she didn't put in my shopping bags. When I got home, I found that she didn't give me the bananas but still charged me for the bananas.Desired Settlement: I request HEB to refund me for the bananas which I paid in my purchase receipt but their sales associate didn't give it to me.

Business

Response:

Contacted customer and discussed desired resolution. Case will been resolved to customers satisfaction.

Review: I recently purchased a loaf of HEB brand bread which, according to the lable expires tomorrow May 5, 2015. After having consumed most of the loaf, my wife discovered in the last few pieces what looked like animal and/or human excrements hidden between two of the pieces. Outraged, I promptly took the bread to the W. Alabama location in Houston, TX where I was attended by a Customer Services representative named '[redacted]'. She asked me if I wanted to get another one and I responded that I wanted a toxicology analysis done in order to verify what the mystery object was. She told me to wait while she called around the store looking for a man named 'Thomas'. After not being able to locate 'Thomas', '[redacted]' slammed down the phone and exclaimed '[redacted]' which was audible to anyone within a 5 yard earshot of '[redacted]'. Finally, after several minutes, '[redacted]' appeared and took my information, but warned me that she couldn't guarantee me that when they sent it for analysis that the store would respond. I informed her that I was a professor at Rice University and that I could take a sample there to be analyzed at the lab, whereupon she told me it was not necessary. I was given a loaf of bread in exchange for the one I turned in, but I want the results of the lab analysis to be sure that the object was not toxic (my small children and my wife and I all ate from that loaf of bread). I also want to ensure that there were no harmful allergens. I want to receive verification that the object was sent for analysis and I would like to receive a sample of the object for my own external analysis to be performed at an independent laboratory.Desired Settlement: I want the results from their lab and a sample of the mystery object found in my bread so I can conduct my own analysis.

Business

Response:

Our internal Quality Assurance Lab is currently in possession of this item for review. Mr. [redacted] is welcome to follow up with QA for a status update at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution to the external object complaint is satisfactory to me. The other complaint with respect to the employee's behavior has not been addressed, or I am unaware of the results. Regards, [redacted]

Review: Fueled at an Heb in Roundrock Tx. Decided to purchase a car wash at the pump by the time I filled up the car wash line got several more vehicles. Waited over 45 min. I had a prior appt and had to leave saw at the bottom of the receipt that the car wash expired 2/16. There is no disclaimer on the receipt that the car wash has to be used at that location. Heb locations all over Texas. Tried to use my car wash code back in Houston and was all ready used and that's when I was advised that the car wash is for that location.Desired Settlement: Refund the car wash that was never used or a code so it can be used in Houston since customer service at the atascocita location were of no assistance ..

Business

Response:

Customer will be contact and offered an apology for his experience along with desired resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Hello, to whoever it may concern. My name is [redacted], I bought a vanilla reload card at a local heb store. The adress of this store is 500 w canyon ridge austin texas 78753. I bought this reloader card and loaded it with 400 dollars, in the intent of giving it as a gift. About 1 hour after I bought the card from heb I tried to use it. It kept telling me that there were no funds in it. So I thought it was no big deal since the employee at heb told me if I had any problems with the card to come back in and also knowing that this happened in a matter of 1 hour. Thats what I did. I brought back the card and my receipt of purchase, I explained to them what had happened. I was very clear when I told them I still didnt even scratch the pin on the back of the card. What the same employee told me is that the funds were already reedemed. I explained to them that it was impossible to redeem the funds without even knowing what the pin is. They kept taking me in circles and circles. I was there for about 2 hours arguing with them about this. I already talked to the card provider which is vanilla, I already filled a complaint with them and they told me that heb should be responsible for this. That they should know where the money is at if they are the ones who took my money. Now 400 dollars to me is a lot of money which was going to a good cause, ive literally been saving up this money for months, just to see heb play with it like if its nothing. I really need my money returned or another card or something. This is really unfair to me, a person that works hard for what they have. I already filed a complaint with my bank as well and they pointed to heb as well. I hope this can get resolved very quickly.Ive been a customer of heb for 10 years never has something like this happened. Please help. Thank you have a great day.Desired Settlement: I just really need my funds. Please anybody help me.

Business

Response:

We have contacted this customer for additional information on the card in question. We will investigate further and follow up once we figure out what has occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Visited store 05-03-14...finished my groceries and was waited by cashier who was presented to Customer as very cold...was ringing my items very quickly and ringed up wrong price for one of my items...explained that shelf had this price on and did not believe me so he had another male cashier investigate the price...I quoted the price but the cashier came back and actually item was on sale...the cashier ringing up items actually should have placed the amount on my receipt and should have credited me the difference...but he looked at me with a non apologetic look and stated what was the price you told me as he did not want to charge me for the sale item...I became frustrated and told him to take the eggs off my receipt and left...receive disrespectful actions from cashier that had to call following day on 05-04-14 and spoke with Manager [redacted] who told me that she will inform MIC and other managers there and will write him up...gave her the name of cashier who was on my receipt...still not satisfied as he charged me for items that I have not purchased and did not know about this till after I arrived home...bad service from cashier

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Description: Grocers - Retail

Address: 646 S Flores St, Peabody, Massachusetts, United States, 78204-1219

Phone:

617296 0 0
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Web:

www.heb.com


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