H & R Block Inc., U.S. Headquarters

Dear Revdex.com, In resolution to this matter, our H&H Block Disputes/Fraud department has reviewed Ms. [redacted]’s concerns about possible Emerald Card fraud very closely.  The amount of funds disputed by Ms. [redacted] have been loaded back onto her Emerald Card as of 4/18/2016....

Also, $18.00 in fees that were assessed on the account have been refunded as well. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We trust this response will allow your office to close your file. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, [redacted] Associate Business Analyst H&R Block

Dear Revdex.com, In resolution to this matter, we sincerely apologize for Mr. and Mrs. [redacted] experience with our company this past tax season. Our records reflect that a full refund of fees have been granted per our client's request and a check was mailed to the address on record. As...

such, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  Sincerely, [redacted]Associate Business Analyst H&R Block

Dear Revdex.com,In resolution of this matter, the office contacted Ms. [redacted] directly and reached a mutually acceptable resolution. As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this case. However, should you have additional...

questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com:In resolution of this matter, H&R Block is currently in the process of assisting Ms. [redacted]. Our records indicate that Ms. [redacted] meet with Mary [redacted] on January 24, 2017 regarding the tax preparation fee refund. The check for the amount of the tax preparation fee Ms....

[redacted] paid to have her taxes prepared was sent on January 27, 2017.In addition, Ms. [redacted] and Ms. [redacted] discussed, Ms. [redacted] requests that Ms. [redacted] supplies H&R Block with a notice from the IRS indicating penalties and interest. Ms. [redacted] has also requested that when and if Ms. [redacted] receives a notice from the State of Missouri, she will need to provide that to Ms. [redacted] to review as well.  Ms. [redacted] also fulfilled Ms. [redacted]'s request to have their discussion topics provided to her in written form. .We will continue to correspond with Ms. [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms. [redacted]'s  complaint.Sincerely,[redacted]Associate Business Analyst H&R Block

Dear Revdex.com,I have personally had the pleasure of assisting Mr. [redacted] with resolving this matter. Mr. [redacted] was using our H&R Block DIY online filing service. In resolution to this matter, we provided Mr. [redacted] with a free filing of his 2016 tax return for his...

inconvenience and also will be providing Mr. [redacted] with a free 2017 online filing product as well. Upon completion of his 2016 return, we also assisted him with issues he had printing his return. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.  Sincerely, [redacted]Associate Business Analyst H&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I do stand that I am reiterating the same issues as aforementioned because H&R Block never resolved them. The issues remain unresolved.
Regards,
[redacted]

Dear Revdex.com: In response to this matter, our investigation reflects that Ms. [redacted]'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the client. After further review of this matter, records reflect that the tax professional was not made aware that the property was sold in 2014 at a loss and that the property had been converted to a rental property until after the amended return, completed free of charge, was submitted to the IRS.  Additionally, records reflect that the partial refund check for $50.00 was sent to 2423 Annadale Drive, [redacted], SC 29621 and was cashed on June 21, 2016.It is the Franchise Associate, [redacted]'s belief return was prepared correctly with the information provided by Ms. [redacted] and that the partial refund was a client service, good faith effort to resolve this matter. However, if Ms. [redacted] has any further questions or concerns regarding the fees that were charged she may contact her local H&R Block office directly. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. However, we do not feel that any further response on our part would be beneficial.  If you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted] Associate Business Analyst H&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: H & R Block has not contacted me at all. I have not had any missed calls or emails from them.
Regards,
[redacted]

Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Ms. [redacted] but were unsuccessful. A letter was forwarded to Ms. [redacted]s' mailing address on December 30, 2015 advising her to contact our office toll free at ###-###-####. If Ms. [redacted] should contact us via...

this information, we will be happy to further assist her and address any concerns she might have. Otherwise, we are unable to further investigate this matter.We ask that the Bureau not our above-referenced efforts to contact Ms. [redacted] to discuss her complaint.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,While we understand that Ms. [redacted] is stating she provided the notice to Ms. [redacted], Ms. [redacted] was not her tax professional.  At this time the Franchise owner, Mr. [redacted], is attempting to assist the best he can and is happy to do so. We understand that Ms. [redacted] believes the office had a copy of the notice but at this time, no copy can be found. We again ask that Ms. [redacted] contact the Franchise owner, Mr. [redacted], to provide the notice directly to him to have this matter resolved as timely as possible. Mr. [redacted] is also allowing us to provide his direct contact number and email address in this response so that she can work directly with him to resolve this matter.  Phone: ###-###-####. Email: [redacted].[redacted]@hrblock.com.We are unable to move forward with assisting Ms. [redacted] until the document referenced above is received by the office/Franchisee. We assure you that we are taking Ms. [redacted]'s concern and request seriously and are making every effort to resolve this matter thoroughly and fairly. If you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, Jennifer S[redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was promised that I would receive the tax software for two years for free and also to submit proof of purchase to be refunded for the money that I paid for the Tax Software, I sent proof of purchase and sent it the email address provided by them but I have not received a confirmation as they said they would and I also tried to contact them to the number provided but again, they are not responding, it looks like they only respond to you.  I need something in writing assuring me that I will be receiving the program for free for two years and also the money I paid for the program as they said. Thank you, 
Regards,
[redacted]

Dear Revdex.com,   In response to this rebuttal and as previously stated, we recently tried to contact Ms. [redacted] on several occasions but were unsuccessful. The correct email address has been provided to Ms. [redacted] and emails have also been sent to her to reach out to our Digital Tier 3 team in regards to this matter.   Jonathon Kimbrell from our Digital Tier 3 team has attempted to call Ms. [redacted] and left several voicemail's at the number listed on the Revdex.com complaint and has yet to receive a return call.   We ask that the Bureau note our above-referenced efforts to contact Ms. [redacted] to discuss her complaint.   Sincerely, Destini C[redacted] Associate Business Analyst

Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Mr. [redacted]. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr....

[redacted]'s complaint. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com, In response to this matter, Mr. [redacted]'s request for $87 penalty amount is being granted per the request in this complaint. The check is expected to print on 4/21 and we will mail to Mr. [redacted]. He should have the check in approximately 7-10 business days from...

today.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your file. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, Jennifer S[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,  In resolution of this matter, H&R Block is currently in the process of assisting Ms. [redacted]. We will continue to correspond with Ms. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve...

Ms. [redacted]’s complaint. Sincerely,  Destini C[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to this complaint, our records reflect that our district office contacted Ms. [redacted] directly and have reached a mutually acceptable resolution. As a result, we consider this matter resolved. We respectfully ask the Revdex.com to close this case....

However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,[redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, our disputes department contacted Ms. [redacted] directly and reached a mutually acceptable resolution. As a result, we consider this matter resolved. We respectfully ask the Revdex.com to close this case. However, should you have...

additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, [redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: their response is incorrect.  I was charged$49 for tax preparation as you can see by this photo of the bill.
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, Mr. [redacted]’s partial fee refund has been approved for amount authorized as requested in his complaint.  The check will be sent out on Monday, March 13, 2017.As a result, we consider this matter resolved. We assure you that we take the...

concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, our records reflect that we contacted Mr. [redacted] directly and reached a mutually acceptable resolution. As a result, we consider this matter resolved. We respectfully ask the Revdex.com to close this case. However, if you should...

need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted]Associate Business AnalystH&R Block