H & R Block Inc., U.S. Headquarters

Dear Revdex.com,In response to the Revdex.com complaint, we are unable to process a reimbursement of penalties and interest without a notice from the IRS showing the amount due. Should Mr. [redacted] provide a notice, we would be able to move forward with the payment at that time. As a...

gesture of good faith, we have refunded Mr. [redacted]'s tax preparation fees for the return and the check was mailed out on Tuesday, June 21, 2016.We ask that the Bureau note our current efforts to resolve Mr. [redacted]'s complaint.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com: In response to this matter, our investigation reflects that Ms. [redacted]’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client. Our records reflect that Ms. [redacted] was...

charged $233.00 for the tax preparation and $34.95 for the Refund Transfer product. It is the Franchisee, Sue Ann S[redacted]’s belief the fee charged is appropriate for the services provided. However, if Ms. [redacted] has any further questions or concerns regarding the fees that were charged she may contact her local H&R Block office directly. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. If you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, Michelle U[redacted] Associate Business Analyst H&R Block

Dear Revdex.com,In response to the Revdex.com complaint, we are requesting that Mr. [redacted] submit the notice of additional taxes assessed by the State of [redacted] so that we may continue to address this matter. If possible, Mr. [redacted] should fax the complete notice to ###-###-#### or if...

he prefers he can send it by email directly to [redacted].If Mr. [redacted] could please submit this information we will be happy to further assist.  Otherwise, we are unable to further investigate this matter. We ask the Bureau to note our above-reference efforts to investigate and resolve this matter. Sincerely,[redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I NEVER spoke with [redacted] as I stated previously she left a message I returned her call the following day she was not working left message with person at her office to call me and to date she has not called me. I would NEVER let HR Blick do my taxes EVER again I had my sister in law do my 2013 taxes over due to many errors. I didn't go to another tax office so lie #1. I spoke to Shavea 7May stated can't make out bound calls and there is nothing she can do Lie#2, spoke with Yolanda on 23 April spoke to Yolanda she gave me a Case#[redacted] she stated will resolve in 3-10 business days to date NEVER contacted about status ?? Lie#3, tried to contact [redacted] office [redacted] 15 times not a return phone call ?? Lie #4, called Hr block to try to get someone to call me back I told [redacted] to record and write how many times I have tried to get ahold of [redacted] office call hrblock line another 14 times finally spoke to [redacted] she stated never even paid for my tax return I told her I have my statement for proof, and I want my file mailed to me 4weejs later I get my returns. Meanwhile I go to [redacted] worked with [redacted] he tried for Two weeks to get my returns before I received them in the mail, meanwhile I complain to hrblock again I was told No Resolution to my case [redacted], and I have another case# [redacted] to date no answer on that either?? I asked to talk to manager [redacted] in [redacted] still no call back?? I called numerous times to [redacted] in the meantime they blow me off. [redacted] was the only tax prep that helped me out at all and he stated that hrblock really screwed me up and he was sorry. Back to corporate now still to date haven't spoke to ONE person except to say that the person I needed to speak to isn't working and she would call me on Monday well not sure what Monday she meant???? I tracked all the items I needed for IRS myself no help from Hrblock at all wrongly done my tax returns totally unacceptable and unprofessional !!! I want my refund costs given back to me and a letter to IRS who already knows about hrblock failures says it's common place from hrblock to mess up and not take any responsibility and wished me "Good luck" with dealing with them he is right !!!! Revdex.com this is disgusting I thought you handle U.S. consumers instead you just pass communications back and forth? What action are you Revdex.com taking against hr block??? [redacted] 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sent a check for the amount I had to pay the IRS.  THANK YOU!!!!!!!!!!!!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I paid for 2013 tax return and still to date have had no contact with corporate I did call in on Thursday to speak with someone who left me a message but no return phone call!!! I was told that she was from corporate complaint department and still have not heard fr her the lady I spoke to said she was out of the office and would call me on Monday well it's now Tuesday and still no call !!!!??? I am extremely upset at this point and to date not one answer on any of my complaints and or case numbers assigned to me by HR Block !!!! The response back to me is unacceptable as I haven't spoken to any one or even one response to my complaints !!! [redacted]
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, Mr. [redacted]'s  claim has been approved for the full amount requested in his complaint.  The check will be sent out on Thursday, April 2, 2015.As a result, we consider this matter resolved. We assure you that we take...

the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, our Digital Tier III representative, Jim L[redacted], emailed Mr. [redacted] directly to reach  a mutually acceptable resolution. As a result, we consider this matter resolved.We ask that the Bureau note our current efforts to resolve Ms. [redacted]’s...

complaintSincerely,Michelle B[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to Ms. [redacted]'s rebuttal, our review determines the rebuttal raises no new issue. Therefore, we stand by our original response dated 8/17/2016 and refer your office back to that response. Sincerely, [redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Mr. [redacted]’s claim has been approved for the full amount paid for the tax preparation service, less any additional product fees.  The check will be sent out on Thursday, April 21, 2016. As a result, we consider this matter resolved. We...

assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted] Associate Business Analyst H&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I am not sure if you have recieved my other respond. To make my story short this has been a Nightmare not only for me but my children and the rest of my other family. I have been given the run around. I have been placed on hold on the phone for too long, h&r block even asked me to do their job by contacting both my bank and the other bank they have sent my funds to. Very inconvenience for me and my two babies. Numerously denied verbal contact with the manager branch even when we stop by the branch. Now, after my mom visited the h& r block they told her I am no longer welcome and WILL not accept me AT h&r block. By the way,  H&R Block [redacted] whom I trusted to do my Refunds still has my other W2 Form which has not been process yet. Till this day I have not receive my refunds, BUT AS FOR H& R BLOCK. THEY GOT THEIR MONEY FROM ME ALREADY. NOW I AM BEHIND on my LOANS, MY CABLE etc. Due to this issue yet I cannot get a straight true answer from h&r block in regards to this problem. Not only it consume away my time from my two babies but my work lunch hour to make return calls to h&R BLOCK JUST FOR THEM TO PUT ME ON HOLD THE ENTIRE TIME. NOT ONLY I WAS LIED TO BUT ALSO TOOK VALUABLE TIME AND  MONEY. These are the Least thing I need, I am a.busy mom whom who trusted H&R BLOCK TO DO THEIR JOB AND MOVE ON WITH OUR LIVES BUT INSTEAD ITS A DISASTER.

Dear Revdex.com,In response to this matter, our records reflect that a claim was submitted on behalf of Mr. [redacted] under H&R Block's Peace of Mind® Extended Service Plan, a claim which remains unresolved. It was determined that Mr. [redacted] would need to submit...

additional documents and information to complete the review process.  However, in February 2015, we attempted to address this matter with Mr. [redacted]  and were told that due to a family situation, he was unavailable and would call and/or provide what was required at a later date. To date, the information has not been provided. Please note that H&R Block has since made several attempts to contact Mr. [redacted] by phone and have left messages to no avail. Tax preparation requires two-way communication as it is imperative that H&R Block work together with our clients. In this case, the office will need to speak with Mr. [redacted] and obtain the necessary documents to continue the review of the Peace of Mind claim. Should Mr. [redacted] remain interested in resolving matters in its entirety, we ask that he contact the district office as soon as possible. Otherwise, we are unable to move forward. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Should you need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:i have received one phone call only. You gave me a number to call you back on. I was on hold for 52minutes with out even getting to speak to someone.  Why don't you give me a direct phone number to call. Other than  [redacted].
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, our District General Manager [redacted], met in person with Ms. [redacted] on March 9, 2017 to complete the transaction necessary for the payment requested. Ms. [redacted] agreed to the terms outlined in our Release of Claims document and was given the check. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesistate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received the agreed settlement from H & R Block. I consider this case closed. Thank you for your cooperation. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I did received the payment, even though H&R Block mailed the payment to wrong addresses 3 times. The 3rd time it was sent to and  nice lady a block away and I was able to retrieve it with the help of UPS.It is hard to believe that after 18 year as H&R Block costumer they did  not have my address on file. Every year I receive junk mail from them.I cannot trust a careless company with my tax data when they cannot even get an address right.You lost me and a couple of friends as customers and since I mentioned at work several co-workers.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I was never contacted by H&R block for additional information.  I received no emails or voice messages or letters from H&R block requesting additional information.  I do not know what additional information they are requesting.  I think they have all the information necessary to adjudicate this case.  They are obviously trying to renege on their contractual agreements.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I haven't heard back from their franchise office yet. It has been more than 10 days since H&R block told me that their franchise office will contact me.H&R block should realize that their customers' time is important and they cannot wait so long (>10 days) to hear back from a franchise office
Regards,
[redacted]

Dear Revdex.com, In resolution to this matter, we attempted to reach Mr. [redacted] by phone but have been unsuccessful, a message was left on his voicemail. We sincerely regret Mr. [redacted]'s experience with our product and services and have agreed to honor the refund bonus. A check will be...

forwarded to the address on record in 7 to 10 days. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely,Quintina M[redacted]Associate Business AnalystH&R Block