H & R Block Inc., U.S. Headquarters

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,In response to this matter, our investigation reflects that Mr. [redacted]'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Due to a software enhancement, we are unable...

to provide Mr. [redacted] with a digital copy of his business tax return at this time. Our records reflect, that the franchise office has offered an alternative to which Mr. [redacted] can obtain a scanned copy however, he declined.  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Should you need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block ?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received the agreed settlement from H & R Block. I consider this case closed. Thank you for your cooperation. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The business owner has refunded us the cost of doing the taxes.  However, per the business owner, he has been struggling with the corporate office to make things right via the tax software that had a glitch. This software was obtained from the corporate office and therefore the corporate office should be held responsible for any problems that this software caused.  He indicated that he beleives the corporate office should refund us in full the difference what was stated on our tax return and what the state actually refunded, but that his office could not afford to make it right with everyone that was affected.  I believe the H&R Block corporate should be held responsible for their 100% accuracy guarantee.
Regards,
[redacted]

Dear Revdex.com,Dear Revdex.com, In resolution to this matter, our records reflect that a claim was submitted under H&R Block’s Peace of Mind® Extended Service Plan. Per the terms and conditions of the warranty, it was determined that due to the statute of limitation of 3...

years from the tax return date the warranty has expired and does not apply in this case.  H&R Block prepares millions of tax returns each year and if an error is made, we are committed to making the situation right. It is our belief we have done so in this case by reimbursing the tax liability assessment as it relates to our clients 2012 tax return. To further make amends in this case, a refund of tax preparation fees were also reimbursed. As such we consider this matter resolved.  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely, Quintina M[redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is accurate. While we have not received full resolution, the Regional Director has been in contact with us and is actively working to resolve the issues. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: We had our taxes done at two of their offices last year. The first office’s return showed we owed the Federal Government $3500.00 which shocked me no end. I found there was an error in our insurance coverage which led to major penalties. After I got the corrected information from our insurance company we went to the second office which corrected the insurance error only to be told we now owed the IRS over $13,000.00. Upon receiving this information I found [redacted] on the net to see if there was any relief they could provide and signed ended up signing a contract for $3500.00 to look into my situation.   I was referred to a CPA in [redacted] who discovered H & R Block had wrongly included a W4 form showing [redacted] had earned money from a Company that I had worked for.  That error was the reason for the huge increase we supposedly owed the IRS. When he completed the amended return showing the errors made by H & R Block showing a refund due us for over $1300.00 from the IRS and over $250.00 from the State of [redacted] he took the information back to H & R Block and allowed them to make the corrections for a turnaround of over $14,000.00.   So far they have reimbursed me for the two office visits, which I consider an admission of guilt,  but not the $2650.00 I had to pay a third party to have their errors corrected. 
Regards,
[redacted]

Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Ms. [redacted] with contacting the IRS. We will continue to correspond with Ms. [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note...

our current efforts to resolve Ms. [redacted]'s complaint.  Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, records reflect that our district office contacted Ms. [redacted] directly and have reached a mutually acceptable resolution. As a result we consider this matter resolved. ?We respectfully ask the Revdex.com to close this case....

However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.  Sincerely,[redacted] Associate Business AnalystH&R Block

Dear Business Bureau,In response to the Revdex.com complaint, we recently tried to contact Ms. [redacted] but were unsuccessful. The office has advised her to provide the original IRS notice recieved several times, however the notice has yet to be provided. We currently have a claim under review however...

without the original IRS notice, we are unable to further investigate this matter.If Ms. [redacted] would like contact our office toll free ###-###-####, we will be happy to further assist her and address any concerns she might have.We ask that the Bureau note our above-referenced efforts to contact Ms. [redacted] to discuss her complaint.   Sincerely, [redacted] Associate Business Analyst

Dear Revdex.com,   In resolution of this matter, H&R Block is currently in the process of assisting Mr. [redacted]. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually acceptable resolution.   At this time, we are waiting for a response from the IRS...

regarding the Abatement that was submitted, and once that is received we will be able to proceed.   We ask that the Bureau note our current efforts to resolve Mr. [redacted] complaint.   Sincerely,   Destini C[redacted] Associate Business Analyst H&R Block

Dear Revdex.com,In resolution of this matter, Ms. [redacted]’s claim has been approved for the full amount requested in her complaint.  The check was delivered on Tuesday, June 20, 2017.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients...

seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Although this whole scenario will not be resolved until Harrisburg says that all the "supposed" business returns have been filed, I will say that this is currently on the path to being resolved due to the fact that H&R Block is actually replying to e-mails.   If/When they ignore or do not complete what they have begun, than I, [redacted], will open up a new complaint.  I specified that what I was looking for was contact, and they have finally been doing that.  Below are the dates/times of the communication that I have had with them, via e-mail, since 9/27/2016:[redacted] - emailed 9/27/2016 5:17 PM[redacted] - replied - 9/27//2016 5:50 PM[redacted] - emailed - 9/27/2016 7:34 PM-----------------------------------------------------[redacted] - emailed - 10/4/2016 1:22 PM[redacted] - replied - 10/4/2016 9:57 AM[redacted] - emailed - 10/5/2016 12:55 PM[redacted] - replied - 10/5/2016 1:35 PM[redacted] - replied - 10/5/2016 - 144 PM I have given them all the information they have asked for as per their last e-mails, and they have mentioned they have someone working on them. Regards, [redacted]

Dear Revdex.com,In response to this matter, our investigation reflects that Mr. [redacted]'s complaint is with a Franchise office, which has the responsibility to resolve this matter with you and directly with the client.However, in resolution to this matter, the Franchisee contacted...

Mr. [redacted] and reached a mutually acceptable resolution. As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this case. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com, In response to Mr. [redacted] complaint, while we apologize for the inconvenience there is no payment for tax preparation, therefore there is nothing to refund to Mr.[redacted]. District Manager Dorsey did contact him and explained this to Mr.[redacted]. As a result...

we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely, Natalie M[redacted] Associate Business Analyst H & R Block

Dear Revdex.com, In resolution to this matter, we sincerely regret any misunderstandings Ms. [redacted] may have as it relates to the term and conditions of H&R Block’s Peace of Mind® Extended Service Plan. Our records reflect that the Internal Revenue Service (IRS) denied the Earned...

Income Tax Credit that was claimed on the original return. This decision was based on IRS regulations and has nothing to do with the accuracy of our client’s tax return as it is our belief the return was prepared correctly with the information provided by our client. However, as a client service gesture we are refunding Ms. [redacted]’s tax preparation fees. Ms. [redacted] can expect to receive the reimbursement checks within 3 to 5 business days. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.   Sincerely, Quintina M[redacted] Associate Business Analyst H&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: while the local office did refund my fees and did prepare an amended return at no charge to me, they failed to reimburse me for the money I did not have nor the money I had paid to the government, a total of approximately $1700. This resulted in me making an interest free loan for over a year. If H&R block truly took ownership of their mistake and valued customer service they would have tried to right the situation. Additionally the entire experience of working with them to try and get the situation resolved was extremely painful; from the lack of communication to the outright lies. 
Regards,
[redacted]

Dear Revdex.com,In resolution of this matter, Ms. [redacted]'s claim has been approved for the full amount requested in her complaint. The check was sent on Wednesday, April 29, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously...

and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, Mrs. [redacted]'s claim has been approved for the amount requested in her complaint. The check will be sent on Friday, April 10, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously...

and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I was not able to respond to H&R Blocks response online. Please add my comments to the complaint. I have never received a letter, check, or any documentation letting me know where my refund had been for 3 months. This matter has not been resolved yet because I still Dont have my funds. I did not authorize H&R Block to do anything with my refund check except take out their fees. I was told that the check could not be traced because it was a cashiers check, then I was told it was a RAC check which I had never heard of. Having to wait for over 3 months for my refund has cause me fall behind in all of my bills. I am not employed and I was depending on my refund. I have not gotten a reasonable explanation of why I never received any correspondace letting me know that my funds were other than them telling me they mailed a check that I never received. I've asked for records of the transaction, but they failed to provide it. I sent 2 check replacement forms, I sent one on 6/4/16, and the other on 7/8/16. I was told that they never received the one that I completed at their office on 6/4/16 that I completed with assistance of their H&R Block representative. 
Regards,
[redacted]