H & R Block Inc., U.S. Headquarters

Dear Revdex.com,In response to this matter, our investigation reflects that Mr. [redacted]'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Due to a software enhancement, we are unable...

to provide Mr. [redacted] with a digital copy of his business tax return at this time. Our records reflect, that the franchise office has offered an alternative to which Mr. [redacted] can obtain a scanned copy however, he declined.  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. Should you need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block ?

Dear Revdex.com,In resolution of this matter, Mr. [redacted]'s request for a refund is being granted for the amount of $499.25 requested in this complaint. Mr. [redacted] should receive his check in approximately 7-10 business days to allow for printing.As a result, we consider this matter...

resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your file. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, Jennifer S[redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here...Dear Revdex.com, In response to this complaint, The District Manager has contacted Ms. [redacted] directly to address her concerns. H&R Block would like to apologize to Ms. [redacted] for any confusion or misunderstanding of our tax preparation service....

Additionally, the District Manager and Ms. [redacted] have come to a mutual resolve. As a result we consider this matter resolved. We respectfully ask the Revdex.com to close this case. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, the District General Manager contacted Mr. [redacted] directly. H&R Block is currently in the process of assisting Mr. [redacted] should he need anything further. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually...

acceptable resolution.We ask that the Bureau note our current efforts to resolve Mr. [redacted]'s complaint.Sincerely,[redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the refund though I'm still not happy with the agent's continued claim that the return she filed was correct.  She said in her voice message that I owed a penalty for filing late, which I found out from IRS not her, yet still insists return was correct even though she didn't include the penalty in the amount she told me I needed to pay even though there was a form on my copy of return where the penalty was calculated.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I was not able to respond to H&R Blocks response online. Please add my comments to the complaint. I have never received a letter, check, or any documentation letting me know where my refund had been for 3 months. This matter has not been resolved yet because I still Dont have my funds. I did not authorize H&R Block to do anything with my refund check except take out their fees. I was told that the check could not be traced because it was a cashiers check, then I was told it was a RAC check which I had never heard of. Having to wait for over 3 months for my refund has cause me fall behind in all of my bills. I am not employed and I was depending on my refund. I have not gotten a reasonable explanation of why I never received any correspondace letting me know that my funds were other than them telling me they mailed a check that I never received. I've asked for records of the transaction, but they failed to provide it. I sent 2 check replacement forms, I sent one on 6/4/16, and the other on 7/8/16. I was told that they never received the one that I completed at their office on 6/4/16 that I completed with assistance of their H&R Block representative. 
Regards,
[redacted]

Dear Business Bureau,In response to the Revdex.com complaint, we recently tried to contact Ms. [redacted] but were unsuccessful. The office has advised her to provide the original IRS notice recieved several times, however the notice has yet to be provided. We currently have a claim under review however...

without the original IRS notice, we are unable to further investigate this matter.If Ms. [redacted] would like contact our office toll free ###-###-####, we will be happy to further assist her and address any concerns she might have.We ask that the Bureau note our above-referenced efforts to contact Ms. [redacted] to discuss her complaint.   Sincerely, [redacted] Associate Business Analyst

Dear Revdex.com,In response to Ms. [redacted]'s rebuttal, our review determines the rebuttal raises no new isues. As previously stated, unless the check is returned to H&R Block or the check expires in 90 days, we are unable to reissue funds until 5/13/2015 due to regulations mandated by H&R Block Banking services. While we regret that Ms. [redacted]'s appears dissatisfied with her experience at H&R Block, we stand by our original response dated 4/21/2015 and refer your office back to that response. Sincerely, [redacted]Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Although this whole scenario will not be resolved until Harrisburg says that all the "supposed" business returns have been filed, I will say that this is currently on the path to being resolved due to the fact that H&R Block is actually replying to e-mails.   If/When they ignore or do not complete what they have begun, than I, [redacted], will open up a new complaint.  I specified that what I was looking for was contact, and they have finally been doing that.  Below are the dates/times of the communication that I have had with them, via e-mail, since 9/27/2016:[redacted] - emailed 9/27/2016 5:17 PM[redacted] - replied - 9/27//2016 5:50 PM[redacted] - emailed - 9/27/2016 7:34 PM-----------------------------------------------------[redacted] - emailed - 10/4/2016 1:22 PM[redacted] - replied - 10/4/2016 9:57 AM[redacted] - emailed - 10/5/2016 12:55 PM[redacted] - replied - 10/5/2016 1:35 PM[redacted] - replied - 10/5/2016 - 144 PM I have given them all the information they have asked for as per their last e-mails, and they have mentioned they have someone working on them. Regards, [redacted]

Dear Revdex.com,In resolution of this matter, Ms. [redacted]’s claim has been approved for the full amount requested in her complaint.  The check was delivered on Tuesday, June 20, 2017.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients...

seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to this complaint, records reflect that our district office contacted Ms. [redacted] directly and reached a mutually acceptable resolution. As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every...

effort to resolve matters thoroughly and fairly.  We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  Because it is a Bold face lie........ All H&R Block had to do was tell me I needed to go to my local IRS office which they did not do.  The 100's of complaints on H&R Blocks [redacted] page stating that H&R Block does not offer any help to there clients prove what I am saying....... And the fact that H&R Blocks client escalation team admitted to me that H&R Block is the one responsible for raising the flags for id theft with the irs admits they was at fault for my taxes being held up.

Dear Revdex.com,In resolution of this matter, Ms. [redacted]'s claim has been approved for the full amount requested in her complaint. The check will be sent out on Monday, June 8, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

In response to Ms. [redacted]’s rebuttal, our investigation of this matter reflects that these are allegations and that the rebuttal raises no new issues. Therefore, we stand by our original response dated 03/20/2015 and refer your office back to that response. We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Mr. [redacted] may have, our review of this matter reflects that the information entered on the return would have been supplied by the client through our questioning process. However, Mr....

[redacted] admits that he did not make any estimated tax payments throughout the year tot he IRS and this is what has caused the IRS to calculate the amount due and the resulting penalties and interest. Records further reflect that Mr. [redacted] did not purchase the Peace of Mind Extended Service Plan and therefore, it would not apply in this situation. Should Mr. [redacted] wish to have the IRS notice he received reviewed by H&R Block, we refer him back to his local office to ensure this matter is addressed properly. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this case. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,[redacted]Associate Business AnalystH&R Block

Dear Revdex.com,In response to this matter, we show that Ms. [redacted] has used our H&R Block DIY software filing service. Ms. [redacted] asked a few different questions. Below we have outlined the questions and provided responses:Q1: Is it an IRS or HRB mandate that states that a client...

must print and mail if the client's employer is the Care Provide for the client's dependents? A1: The IRS will allow a client e-file with this scenario, but HRB software does not support this. Q2: Will this issue be corrected in the next season (2017)?A2: Adding support for this is on the HRB Software product backlog for adding in the future. However, things are added in order of priority and number of client's who will be affected by changes being made. This may not be added by next year, although this it is a possibility.Q3: Tier 1 support agent, [redacted], was rude and provided conflicting information to Ms. [redacted]. Very poor customer service needs to be addressed by HRB.A3: This case has been sent to the appropriate Associate Manager to address per HRB process so that agent can be coached for her service provided.Q4: Ms. [redacted] has requested a product refund for the HRB Software purchased from a retailer.A4: We has informed Ms. [redacted] that a refund has been processed for her. We are sending the check to Ms. [redacted] today via UPS over night shipping. She will receive the check by end of day 4/14/2017.As a result, we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,Jennifer [redacted]Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
It has been almost two months nothing happened except cheating words from hr block. Where is my refund?
Regards,
[redacted]

Dear Revdex.com,In resolution to this matter, records reflect that our district office contacted Ms. [redacted] directly and have reached a mutually acceptable resolution. As a result we consider this matter resolved. ?We respectfully ask the Revdex.com to close this case....

However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.  Sincerely,[redacted] Associate Business AnalystH&R Block