Haband Company

Review: On 30 May 2014 I called Haband and placed an order for a total of 6 summer shirts (5 sz 6X of various colors and 1 5X). I've tried on several occasions (thru emails and phone calls) to obtain a tracking number. Now mind you I order via the web or phone orders frequently, so I'm familiar with tracking numbers from all the major carriers. What I got from Haband associates was nothing I was familiar with. Which prompted me to go from the tracking info to asking where my merchandise was. There order had cleared my bank so now I'm starting to get peeved. The associates keep telling me that the order was shipped on 4 June 2014, so now are they trying to appease me or do they not know? My last contact with them is now "It could take up to 30 days before they could initiate a trace. That is over and beyond unreasonable. Mainly because they did not explain this initially. I have been been a costumer of Haband for close to 10 years now and even after reading all the complaints about the company, I was lulled into a false sense of security because nothing had happened to me. The founder [redacted] was an veteran and I presume an honest guy. The people operating now are predators. This action is being addressed to provide evidence so that the company recieve a poor rating with the Revdex.com.Desired Settlement: Had I not wanted/needed the items I would not ordered in the first place. Give me a expected time (confirmed) of arrival. But 30 days to wait will not cut it. The company didn't wait that long to deduct it from my account. And lastly remove me name and other info from their data base. I no longer want to be associated with a dysfunctional company such as this.

Business

Response:

We are in receipt of your letter dated June 18th forwarding the concerns from [redacted]. Our records indicate a phone order was received and processed for Mr. [redacted] with payment of $56.92 applied to the Visa Card as requested for (6) Men’s shirts. The order was shipped on 6/4/14.

Most Haband orders are processed and shipped within two business days of receipt of the order. For standard shipping we do advise the customer to allow 6 to 8 business days for delivery from when the package leaves our warehouse. We apologize for any inconvenience Mr. [redacted] has experienced in this matter. The men’s shirts were received and processed as returned on 6/18/14 with a request for a refund. A refund / credit in the amount of $56.90 were issued to the Visa Card on 6/19/14.

We have regretfully removed Mr. [redacted]’s name from our mailing list as requested. As with most catalog companies we prepare our mailings in advance to be sent to our customers; therefore, he may receive one or two additional mailings before the name removal takes full effect.

We appreciate Mr. [redacted]’s patience while these steps are implemented. If I may be of further assistance please contact me at [redacted].

Review: In March of 2014 I ordered two pair of shoes and submitted payment by check # [redacted]. On a letter from Haband dated April 17, 2014 they stated that I had stated that I had requested payment by Haband credit card. and that I am not a credit card holder and that they were withholding shipment of the merchandise. I do not have a Haband credit card thus the reason for a check as payment. The check was posted as cashed on the 15th of April. I contacted Haband by telephone and tried to explain the issue; the person was not even listening to what I was saying or could not understand. He was unable to find any payment transaction but finally stated that I needed to submit a copy of the check and submit it to: [redacted]. I asked to speak to a supervisor and he stated there were none available. I asked to speak to [redacted], the person whose name is affixed to the letter I received, he stated she was not available. I told the person to cancel my order and refund my money. I submitted a copy of the cashed front and rear of the check on the 29th of April. As of the 29th of May I had not received any further communication from them or a refund posted in my bank account. I called with the same results as before, except this time they say that none of their employees gave me the address to which I was to submit the copy of the check. and wanted me to resubmit to a different address: [redacted]. I asked to speak to supervisors, and [redacted] again with the same results as before. I am unable to speak to anyone in authority and need some help in resolving this problem.Desired Settlement: I want to be made whole! I paid for merchandise that they did not send and refuse to acknowledge having received money for after being provided proof.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to note that several attempts were made by me to resolve this issue to no avail. There is no person to contact that is in a position to either transfer a complaint to "complaint resolution" and no direct contact information was provided by the telephone person. I requested to speak to the person that signed the letter informing me of non-payment and was unable to do so, I requested to speak to supervisors and was told they were busy. If there was a clerical error, a note to me addressing it would have indicated good faith. I was told by one of their people that answer the phones that I was in error because none of their people would have given me the address that had been provided to forward a copy of the check; this was very offensive to me because I am not a liar and did not get the address provided out of thin air. The company needs to bring back their customer service and quit outsourcing. I will never have anything to do with this organization or any of it's affiliates again and I will certainly tell all my friends about this "CLERICAL ERROR." I thank the Revdex.com for all their efforts through which this resolution would have been a much lengthier process.

Regards,

Review: I ordered three pairs of men's dress slacks in my size 40/29. When I received them on Oct. 24th they were the right size but I couldn't close them at the waist by @two inches, went right to the post office and returned them the same day I received them. I waited and waited for a refund to be applied to my credit card account and on Nov. 12th I see a charge from them of $8.99 put on my credit card. I called them on Nov.13th and they said my refund of $41.99 was approved and waiting to be applied, and I asked what the $8.99 charge to my account was and they told me it was for shipping the pants back to them. Nowhere do they tell you that in any of their correspondence. I believe that is poor business practice and an unauthorized use of my credit card information. All they said when I complained was " It is company policy."Desired Settlement: I want them to refund the unauthorized charge and they should state their practice of charging for returns.

Business

Response:

We are in receipt of your letter dated November 15th forwarding the correspondence from [redacted]. Our records do indicate a mail order was received and processed on 10/12/13 for (3) pair of 090 Dress slacks with payment of $41.99 being applied to the MasterCard provided as requested. The payment amount covered the $36.00 merchandise value and the $5.99 shipping handling costs .The order was shipped on 10/17/13.

On 11/12/13the slacks were processed as returned with a request for a refund. A refund / credit in the amount of $36.00 was issued to the MasterCard on 11/13/13 for the merchandise value of the return. There was an additional charge of $8.99 applied to the credit card in the return process for the use of

the smart label to return the merchandise. The smart label is a service provided to our customers with every shipment for the customer's convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label when the return is

processed (Copy enclosed) Haband's shipping charges are only reimbursed in the return process if the

reason for return is due to defective or Haband Error.

In the interest of customer service we have processed an additional refund for the reimbursement of the shipping charges deducted from Mr. [redacted]'s refund. A refund in the amount 0f$14.98 will be

applied within the next few days. If may be of further assistance please contact me at ###-###-####.

Review: On August 21st I placed order #[redacted], that included 5 green argyle shirts. I received the order on August 31st with 5 charcoal argyle shirts. I returned the charcoal shirts, asking for green argyle shirts. The replacement package sent me 5 more charcoal argyle shirts, and my order was changed from green to charcoal, which I did not authorize. Once again, I sent back more charcoal argyle shirts, still asking for green argyle shirts. The 2nd replacement package changed the order back to green argyle, but I still received 5 more charcoal shirts. I ordered 5 green argyle, but as of October 16, I received zero green argyle and 15 charcoal shirts. On October 19, I place a package under my mailbox,, with the charcoal shirts, to be returned. Despite the dumb smart label, the package is lost. This mess should not had gotten this far, which is ultimately the failure of the management to take corrective action upon return of the first 5 charcoal argyle shirts. The warehouse earns a F-minus, for not only picking my order wrong, but also picking my order wrong on purpose. This just can't be one long accident. Your customer service earns an F, unable to solve anything. Customer service likes to tell me that my concerns will be escalated, along with that my green argyle shirts will be sent out since I'm a good customer and don't want to loose my business, as told by 2 different supervisors. Your customer service lies, but it's the lies that they are taught to say.Desired Settlement: I already had put in way too much time with this order from hell.

Business

Response:

We are in receipt of your letter dated November 27th forwarding the correspondence from [redacted]. I have been in contact with Mr. [redacted] on 12/5/13 regarding the incorrect merchandise he had received on both the order and exchanges. Research of the order indicates that the exchange order has not been received as returned to date.

As a result of our phone conversation we will be processing a refund / credit in the amount of $86.60 for the merchandise value of the (5) shirts as they are no longer available in the color green as requested. The refund will be issued to the credit card in which payment was applied. We apologize for any inconvenience of disappointment Mr. [redacted] has experienced in this matter. We are also sending a credit memo in the amount of $20.00 as we sincerely hope Mr. [redacted] will give us the opportunity to Serve him in the future. The credit memo may be used on any future Haband Order. Ifl may be of further assistance please contact me at ###-###-####.

Review: I placed a mail order with the company Haband!, back in Jan/2014. My credit card was charged and I received the 3 items in my order, #[redacted], in February 2014. The floor lamp, # VPZ02, was defective, so I boxed it back up, used the return label that Haband provided and returned the item. This was shipped out on Feb. 10, 2014 by USPS. I tracked the item. USPS and Haband confirmed delivery of the item on Feb. 17, 2014. I called Haband on Feb 17 to ask how long before I received my new item. I was told processing takes 4 weeks. I waited and called in 4 weeks. The customer service agent I talked too said he saw no record of my return. I told him it had been received on February 17. He put me on hold. When he came back, he said that he found the return item and the new floor lamp was still in process.

I have called every 4 weeks to Haband since February 17, 2014. Each time, the customer service rep tells me my exchange is still in process. Finally on May 2, 2014, I talked to a manager named [redacted] who told me my order was still processing. At that time, I told her I no longer wanted the item, I wanted a refund. She said ok. My refund would be processed for $49.99.

June 11, 2014, 10:49am eastern time I called Haband and asked where the refund was. I talked to Abraham who told me he not only didn’t find the returned item, but he also didn’t find any notes that I was entitled to a refund. I asked for a manager. He told me they were in a meeting and to call back in an hour. I called back at 11:17am and asked for a manager. I got the supervisor on the floor, her name was [redacted] I explained the whole situation, starting from February. She said there were no notes in the system and that she would not give me a refund.

I know Haband call system records my number and conversation.Desired Settlement: refund on my credit card

Consumer

Response:

I just wanted to inform you that haband finally refunded me

Review: In Sept. of 2015 I received, in the mail, a $10.00 off coupon from HABAND.When two days later a envelope of sale items from HABAND arrived I selected two pair of pants which cost with tax $42.77. I also selected a pair of slippers which sold for $19.99 but with the $10.00 off coupon I submitted $9.99 plus tax of $.69. This along with the $9.99 shipping cost brought the total to $63.44.Two weeks later I received a letter that stated the slippers were no longer in stock, together with a rebate check for $5.00. I wrote a letter to HABAND enclosing, the $5.00 rebate check and notified them I would return the pants unopened, whenever they arrived, and would like my money returned. I supplied them with the order no. 5975-039 and the acct. no.19-657-980. The day the pants were deliveredI took them to UPS, which must have a contract with HABAND, because there was no charge. After waiting ten days, I wrote another letter to HABAND explaining the problem, gave them the acct. and order numbers, and requested my money. Finally I called Customer Service and found I was talking to somebody in India who, thanks to the Internet, was aware of the problem and said the check would be sent, minus the penalty fee charged for returned goods. I just received a letter written Nov. 15 that makes no reference to this problem. It contains a $3.48 check for "one or more overpayments"Desired Settlement: My desired resolution unfortunately could be violent but I will be happywith a refund of $63.44 minus the penalty fee.

Business

Response:

ID # [redacted] We are in receipt of your correspondence forwarding the

concerns from Jonathan James Hickman regarding his Haband Order. Our records indicate a mail order was

received and processed on 10/16/15 with payment of check number 9298 in the

amount of $63.44. A summary of the order

is as follows: CASUAL

LOAFERS– Tan @ $19.99 (Sold Out) FLNL

LND PANTS - Black @ $19.99 FLNL

LND PANTS – Grey Heather @ $19.99 $10.00

off coupon Shipping

and handling @ $9.99The Casual Loafers that [redacted] ordered were sold out

and there was a balance of $8.15 owed from his previous order # 4341528 that

was deducted from his refund. The following refund checks were issued for this order:Refund check # 5911401

$3.48Refund check # 5930262

$16.66Our records do not indicate a return was received for the

return of the Flannel Lined Pants. As we

value [redacted] as a loyal customer, we are processing him an additional

refund for $43.30 so he will have a full refund order.Sincerely, [redacted]Haband Customer ServiceBluestem Brands, Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Haband issued a check for $16 dollars as their final offer and in writing denied the return of the pants. Also the claim that I owed them money from a previous order is false. I hope Haband gets its just rewards someday, but at age 88 I cashed the check, denied my principles and will now go back to enjoying the little time I have left.

Regards,

I do not trust this company. They offer 25% off first order and free shipping. Then when you go to order, you cannot use both. Honestly the free shipping was worth more than the 25% for what I wanted, but could not get it. I said forget it! The live chat could not help! Probably right about the rip off, and I would definitely want to track it, looks like that is non-existant also.

Watch out for this business. They are rip off artists. 1) I ordered 3 pair of slacks for my elderly father. It has been three weeks. We finally received one pair and they were too big. I called to return them. Haband was going to charge a $9.99 return fee until I argued about what a travesty that was and they said they would wave the return fee. I cancelled the other two pair that still hadn't been shipped. 2) I received an email from Haband stating that I had subscribed to a VIP program for $14.97/month when I placed the order for the slacks. OUTRAGEOUS! I did no such thing, at least not knowingly. After arguing again with a different department, they said they would cancel my subscription and refund the non-refundable $1.99 initial 30-day membership fee as a "one time customer courtesy". I hate to imagine the amount of money that is being ripped off from consumers, esp the elderly, from these scam artists.

Review: On December 16, 2013, I placed an order with Haband for merchandise. My order #[redacted]. My order totaled $230.00.

Upon receipt of my order on January 3, 2014 there were items missing and I was charged for free shipping.

On January 3, 2014, I spent 16 minutes on the telephone speaking with a representative at Customer Service. The rep deliberately twisted everything I stated. I was unable to resolve my complaint with the rep. I will be billed for the long distance call on my next telephone bill,[redacted]

On January 8, 2014, I spent 30 minutes on the telephone speaking with Ms. [redacted]., a Customer Service Representative. I was charged for free shipping. Again, the service rep deliberately twisted everything I stated. I was unable to resolve my verbal complaint with the rep. I will be billed for the long distance call on my next telephone bill,[redacted]

Upon receipt of my order, the following items were missing:

(1) I package of two pairs of black socks #[redacted]. I received three packages of socks. They socks were listed on the Itemized Receipt. No mention of the fourth package of two pairs of socks. I ordered: 2 packages of black and 2 packages of blue. Hand flyers advertised 4 packages of socks for $21.99 plus 0.60 cents for a larger size. 1 package of missing socks cost $5.67.

( 2) Two Free Gifts: Radio item #[redacted] advertised valued $50.00 and Lantern item 9J601 advertised value $29.99. I purchased matching item required for both free gifts.

(3) Charged $8.97 for free shipping. Itemized Receipt does not specified the fee charged for shipping. Many Hand flyers items purchased were in Winter 2013 Catalog offering FREE SHIPPING during the Holidays.

(4) One Linen Look Shirt was not listed on the Itemized Receipt. Representative informed me that the item is backordered. Rep did not know when the item is available to be shipped to me. The shirt cost $12.99 plus $3 for a larger size. I was charged $15.99.Desired Settlement: (5) I received a refund check for $10.53, Item #G514-01. Refund for Jog Suit Jacket. Refund should be $14.99 plus $3.00 for a larger size, total $17.99.

Resolution: Delivery of two free gifts. If either or both items are no longer available for shipping, the issuance of a refund check for $79.99 for total valued of both Free Gifts. Delivery of one package of two pairs of black socks or issuance of a refund check for $5.67. Refund of shipping fee of $8.97 I paid for FREE shipping. Refund on ithe backordered item, Linen Look Shirt. Refund of difference of $7.46 I paid for Jog Suit verse refund check issued for $10.53.

Refund on valued of both Free Gifts, fee paid for free shipping; difference between refund check received on Jog Suit Jacket, and refund on 1 package of black socks, and one shirt backordered. Total refund: $114.43.

Business

Response:

We are in receipt of your letter dated January 10th forwarding the concerns of [redacted] regarding his last Haband Order. Our records indicate a mail order was received and processed on 12/16/16 with check payment in the amount of 230.50. The order was shipped on 12/20/13 except for (1) 141 Linen Shirt in burgundy that was held for a backorder and (1) 253 Jog suit in black for reason of sold out.

We have reviewed the order and have taken the following steps to resolve Mr. [redacted] issues and

concerns:

The free gifts not shipped with the order are being shipped as follows: World Band Radio And the 956 Storage Bag Set.

Backorder on the 141 Linen Shirt in Burgundy has been canceled and a refund is pending in the amount of $12.99

Socks missing from the order are being shipped for reason of shortage.

An additional refund in the amount of 8.97 is being issued for the 253 Jog suit in Black that was not shipped for reason of sold out. The jogging suit was valued at 18.99 and a refund was issued in the amount of 10.53. There was a reduction in the refund amount as the order had an applied shipping charge of8.97 which generated a short payment on the order. The short payment amount was then deducted from the refund for the jogging suit.

We apologize for any inconvenience Mr. [redacted] has experienced in this matter. If! may be of further assistance please contact me at [redacted].

Review: I received an old worn watch, broken and very apparently not new. I ordered a new watch.

Business

Response:

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We are in receipt of your letter dated February 21St forwarding the correspondence from [redacted]. Our records indicate the (VHR) Talking watch has been processed as returned on 2/28/14 with a request for a refund. A refund / credit in the amount of 39.98 is being processed to the [redacted] in which payment was applied. If I may be of further assistance or if the refund is not received please contact me at ###-###-####.

Review: This company is sending me bills for $34.96 plus late fees for a catalog that I did not order.Desired Settlement: Stop sending bills.

Business

Response:

?

We are in receipt of your letter dated February 28th forwarding the correspondence from [redacted]. Our records indicate a phone order was received and processed on 12/14/13 for the following:

[redacted] Patchwork Shoe — 9/M- Camel 29.99 10% discount Ship/ handling @797

During the course of the call Ms. [redacted] was provided with information on the Haband Credit Card and asked if he was interested in applying for a Haband Credit Card Account. Our records indicate that she accepted the offer and provided the pertinent information necessary to complete the application. (The customer must provide last 4 digits of their social security number and date of birth.) The credit request was approved and as Ms. [redacted] offered no other form of payment, the charge of $34.96 for the order was applied to the approved Haband Card.

The Haband Co does have a policy of recording our calls for Quality assurance purposes and our review of the call indicates Ms. [redacted] did agree to the Haband Card and was also given a 10% discount off the

order for applying for the card. There was a delay in the shipment while we replenished our stock. The

order was shipped on 12/17/13.

On 1/13/14 the merchandise was processed as returned with a request for a refund. A credit in the amount of 26.99 was issued to the credit card for the merchandise value of the return. The shipping charges are only reimbursed in the return process if the reason for return is sue to defective or Haband Error. The 7.97 shipping charge would be a balance that was not refunded back to the card. The Haband Credit Card account is owned and administered by [redacted] and is subject to their conditions and terms of agreement. However in the interest of customer service it is Haband s policy to work with [redacted] to resolve any of our customers' issues or concerns regarding their credit card account. We are processing an additional refund in the amount of 7.95 for the shipping charges that were not reimbursed in the return process. We have also been in [redacted] and have requested that all fees and penalties accessed to this transaction be waived. However as we do not have access to a cardholders account information any inquiries pertaining to the credit card account or the request to close the card please contact[redacted] at ###-###-#### or ###-###-####.

Review: I recently placed an order with the company, Haband, after finding an advertisement in a magazine. I had never heard of the company but placed an order anyway, actually I placed 2 orders. The order in question was for 4 pairs of slacks, advertised at $7 a pair if 4 pairs were ordered. I went to the website, Haband.com and selected 4 pairs for my mother. I found that I could mail a check, so I printed out the receipt, wrote the check and mailed it. A week later I received a letter from Haband stating that I owed additional funds ($3.99 for postage). On the receipt that I printed off the website it states, "shipping: $0.00" and that the total due is $28.00. My check was for the $28.00. I called the phone number listed on the letter and was connected with a gentleman named “[redacted]”. He refused to give me any further identifiers such as a last name or employee number. I explained the situation to him and he basically called me a liar. He said that he was on the website and that I was wrong and that I did in fact owe more money. I asked to speak with his supervisor. He was very reluctant and after several demanding statements from me he finally allowed me to speak with her. “[redacted]” stated that she was the supervisor but also refused to give me any further information to identify her. She did state that they were in an “off-shore” location, the Philippines. After getting nowhere with the supervisor who could do nothing more than apologize I hung up. I did return to the website for any kind of information that could help me speak with someone who would be helpful. There is no address, phone number or anything. When I went to the “Home” page I was given an email address. I did find different contact information via the Revdex.com website, but did not contact the company through that information as I feel that if they wanted to be contacted they would have been upfront with that info in the first place. I have mailed a letter and the copy of my receipt to them.Desired Settlement: I have a receipt from a company for a specific amount. I should not have to pay additional charges because their website provided incorrect information. They should have been upfront with their information. As of yet I have not received either of my orders and am not very certain if they will arrive based on the posts that I have since read on their facebook page. This does not appear to be a reputable company.

Business

Response:

We are in receipt of your letter dated January 29th forwarding the correspondence from [redacted]. Our records indicate an order was received via the mail on 1/13/2014 for (4) pair of Knit Slacks with a check payment 1166 in the amount of $28.00. The merchandise value of the order totaled $31.99 due to a $3.99 ship/ handling charge incurred on the order. Correspondence was sent to Mrs. [redacted] on 1/15/14 and 2/4/14 notifying her that her payment of 28.00 had a balance due of 3.99.

The Knit slacks were offered on our website with a free shipping incentive however the criteria for the free shipping was that the order be entered on the lnternet. As the order request for Mrs. [redacted] was mailed the free shipping was no longer valid. The order was shipped on 1/22/14. We apologize for any inconvenience Mrs. [redacted] has experienced in this matter. In the interest of customer relations we have made an adjustment to the order in the amount of 3.99 which resolved the balance due. If I may be of further assistance please contact me at ###-###-####.

Review: I ordered a 5 piece obsession set @ $19.99. Haband shipped me the wrong item. I returned the set, and I was told that the correct set would be shipped. when I received a letter from Laurie Loung requesting $9.99 for extra shipping charges, I called. The employee informed me that a refund check was mailed to me on Dec. 11, in the amount of $10.00.

I was asked about the luggage set that was advertised for placing an order. After several times of being put on hold, I asked the employee for some clarifications of the amount and the free gift. she had difficulty explaining. When I asked for her name, she paused. It was requested a second time, and then I was disconnected.Desired Settlement: An order was placed with Haband on or about Nov. 10, 2015. An Obsession 5 piece fragrance set was ordered and paid for at the price of $19.99. On Nov. 29, the package arrived with the wrong item. upon speaking with Haband, they told me to return the item and they would fill my order. At that time, I asked about the free luggage set that I did not receive. It was stated that they were out. I requested my free gift. then I received a letter from Laurie Loung that I owed $9.99 for shipping. a call was made, and the shipping charge was dropped according to Nova. She also stated the fragrance set had been received by them and they were resending my correct item. On Dec. 14, 2015, contact was made, the employee informed me that a check for $10.00 was mailed to me on Dec. 11. I requested an explanation and asked the employee for her name, she disconnected the call. At this time, I would like my $19.99 refunded, and the free luggage set that was promised to me for placing an order.

Business

Response:

January 13, 2016 [redacted] Revdex.com OF NEW JERSEY 1262 WHITEHORSE HAMILTON SQ. RD. BLDG A SUITE 202 HAMILTON NJ 08690 Re: I.D. # [redacted] Dear [redacted] We have received your correspondence forwarding concerns from Ms. Jacqueline L. Robinson and appreciate the opportunity to respond. Our records indicate a mail order was received and processed on 11/19/15 with payment of $52.46. A summary of the order is as follows: Ladies 5 piece Fragrance Set @ $19.99 Tricot Panties @ $32.47 Bonus Gift : Nail Brush – Free Weekender Set – Free (Out of Stock). Travel Alarm Clock sent as a replacement. Bonus Gift – Nail Brush – Free Shipping/handling - Free The fragrance set was returned and processed for a refund. Refund check [redacted] in the amount of $10.00 was issued on 12/11/15. There was a reduction in the refund of $$9.99 for using the Smart Label to return the product. The smart label is a service provided to our customers with every shipment for the customer’s convenience to return any merchandise if necessary. However the label does advise the customer that there is a $9.99 fee for the use of the label when the return is processed at our warehouse. If the order was paid by check the fee will be deducted from the refund. [redacted] spoke with a Haband representative on 12/29/15 and at that time Refund check # 5949650 was requested for the $9.99 Smart Label fee. The customer has been refunded in full for the return of the fragrance set. We at Haband appreciate your patronage, and are pleased to offer a free gift of the month to customers who place an order. All our premiums flyers state these gifts are in limited supply. Unfortunately, the gift you have requested, a free Weekender Set is not available at this time. A free Travel Alarm clock was sent. We apologize for any inconvenience that [redacted] experienced. If additional information is needed, please contact me at (570)383-3226 ext. 1647. Sincerely, [redacted] Haband Company Bluestem Brands, Inc.

Review: I purchased two items on April 15 and received both on April 28. One item was too small and was sent back for exchange along with an additional cost. The second item was returned with no exchange. Customer service informed me over the phone on June 18 that they received both return items on May 5. My credit card has not been credited nor has my check for the additional cost cleared my bank. I've received several emails stating my order cannot be found. There is an apparent miscommunication between the departments. No-one seems to know what is happening. The total cost involved is $65.97.Desired Settlement: I no longer want the merchandise as it was not received in a timely manner. I want my credit card charge in the amount of $55.98 reversed and I want the additional cost, paid by check, in the amount of $9.99 refunded. I prefer to never do business with this company again and do not want solicitation from them.

Business

Response:

In response to your recent correspondence dated June 25, 2014. We have researched Ms. [redacted]’s account regarding her complaint.

Our research has indicated the return merchandise has not been received as of today. With the new information given regarding the return that Ms. [redacted] has returned her merchandise to Haband a refund will be issued to the Discover Card in the amount of $55.98. In some cases packages are damaged or delayed in transit. When the return is received we will return Ms. [redacted]’s check in the amount of $9.99.

We are sincerely sorry we disappointed Ms. [redacted] on this occasion, and apologize for any inconvenience she has experienced in this matter. If you require any additional information please feel free to contact me at ###-###-####.

Review: I ordered a Vortex Electronic Insect Trap from Haband on 2/25/14. I received the item on or about 3/4/14. It was an incomplete shipment. The Vortex Trap was to include an extension cord. The cord was not included. I called Haband on 3/6/14 and talked to [redacted] (a supervisor) after a long discussion with the representative. It was determined that there was no damage to the product and that the shipment was incomplete, with no extension cord. [redacted] assured me that a new extention cord would be sent out immediately. 3/24/14 I called Haband again as I had not recieved the cord. I talked with [redacted]. He told me that the cord was shipped 3/19/14. Today, 4/8/14, I called Haband again. I talked to [redacted] (supervisor). He said that he would check with the warehouse. He refused to send an e-mail concerning his findings with the warehouse. He offered to reorder the product, charge me, yet again in hopes that this time the shipment would be complete, or I could call back in a couple of days and talk to another supervisor. This feels like a run around. I feel that the service at Haband is inadequate. I feel that to reorder at my expence is inappropriate. I feel that to make me return a phone call is ridiculous. I feel that to refuse to e-mail me with a report from the warehouse is poor customer service. I would think that if Haband wanted customers they would do what ever was in their power to resolve an issue.Desired Settlement: I would like a refund to my credit card. I do not intend to make any further purches from Haband.

I can only hope that this item is in working condition. It is a seasonal item so we haven't even tried it yet.

Business

Response:

We are in receipt of your letter dated April 11th forwarding the correspondence from [redacted] concerning the missing cord from her recent purchase of the (VDA) Electronic lnsect Trap. A refund is being processed in the amount of $48.92 as requested for the payment amount to the credit card in which payment was applied. We apologize for any inconvenience Ms. [redacted] has experienced in this matter. If I may be of further assistance or if the refund is not received please contact me at [redacted].

Sincerely,

Review: This is the first time I ordered from Haband. I ordered a pair of snow boots to be sent to my 87 yr old mother. I ordered online and I kept putting my web order number on the website to check the status of the order and it said no order found. I called the customer service department at Haband and they gave me another order number and I said I wanted to cancel the order because they indicated that the item is on back order. Before you hit the order button the Haband website does not indicate that the item is on back order. I have looked at numerous complaints against this company and it seems that the majority of items ordered by consumers from Haband are on back order. I think this is standard practice for them and according to FTC guidelines a retailer should have sufficient inventory to anticipate the needs of their consumers. I just want the order cancelled and my credit card charge reversed. The original web order was [redacted] and the order number customer service gave me was [redacted]. I have also read on Revdex.com reviews that this company's merchandise is of poor/inferior quality. I am so sorry that I ever ordered from Haband and I just want my order cancelled and my credit card charge reversed. I have called customer service and emailed them asking them to cancel the order because I am not agreeing to the delayed shipment (according to FTC guidelines) but they refuse to do so.Desired Settlement: I would like a refund to my credit card and to have the order cancelled as it has not yet shipped. Haband said that they cannot contact the warehouse???????

I think this company is scamming people because many of the items ordered are on back order. I have also read reviews where the items are of sub-standard quality as well. If you are ordering online and the item is back ordered, it should be noted before you hit the order button. I have also read reviews of wrong items being sent and a multitude of other issues.

I would just love to have order cancelled and a refund made to my credit card. I have learned my lesson and I will never order from this company again. I really think that an investigation should be done to see how many items are back ordered. I consider this company to be a scam company in my eyes.

Business

Response:

We are in receipt of your letter dated January 10th forwarding the concerns from [redacted]. Our records do indicate a web order was received and processed on 1-4-14 for the (E1E) Tote Boots to be shipped to: [redacted]. The shoes were shipped on 1-8-14.

Due to previous correspondence from Ms. [redacted] in an attempt to cancel the order, I contacted her on 1-10-14. As a result of the call a full refund is being processed in the amount of $33.99 to the Visa Card in which payment was applied. We apologize for any inconvenience Ms. [redacted] has experienced in this matter. lfl may be of further assistance please contact me at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Placed an order & never got everything in the order I was to get. After four calls & four emails this problem still is not taken care of. Still waiting for the remaining items in my order. they keep talking me it's on the way & after four weeks later still not here. Sick of calling & mailing, very stupid people there, act like they don't know what i'm talking about..Desired Settlement: Would like to get rest of my order or a refund..

Business

Response:

January 12, 2016 [redacted] Revdex.com OF NEW JERSEY 1262 WHITEHORSE HAMILTON SQ. RD. BLDG A SUITE 202 HAMILTON NJ 08690 Re: I.D. # [redacted] Dear [redacted] We have received your correspondence forwarding concerns from [redacted] and appreciate the opportunity to respond. Our records indicate a phone order was received and processed on 10/28/15 with payment of $39.98 being applied to the Haband credit card as requested. A summary of the order is as follows: Xpress Redi Set Go Cooker @ $39.99 Bonus Gift : Nail Brush – Free Weekender Set – Free Shipping/handling $9.98 The Xpress Redi Set Go Cooker should have been packaged with two cookers and one accessory set. We have contacted our warehouse and they are sending [redacted] the missing cooker and accessory set. We apologize for any inconvenience that [redacted] has experienced. If additional information is needed, please contact me at [redacted] Sincerely, [redacted] Haband Company Bluestem Brands, Inc.

Review: Back in November/December 2012 I bought some clothes from this vendor to donate to a local nursing home. My purchase was supposed to be eligible for free shipping. The cost of shipping the goods was $14.97. In February 2013 I noticed that Haband charged me for shipping ($14.97) separately in January. I thought that was odd since I placed the order before the Christmas holiday. I called them and they reimbursed the cost. I was reconciling my bank account today and noticed that they have been charging me $14.97 each month since then. I have not called them yet but thought to follow up with your agency since I had initially filed a report in February as well. I don't recall what they had told me then (though I'm sure you have record of it.). At the time, the Haband rep didn't seem very responsive which is what led me to contact Revdex.com. I do recall saying then that I didn't want to make a big deal of it given the small charge but wanted to alert Revdex.com in case other complaints came in. Today, I would like to do more given the monthly unauthorized charges to my bank card.Desired Settlement: I would like for the company to refund the unauthorized withdrawals from my bank card and ask that they not withdraw any more money without permission. Below is my online bank record for reference: [redacted]

Business

Response:

In response to your recent correspondence dated July 31st forwarding the correspondence from Anna Rojas, our records indicate that an enrollment for the Haband VIP Plus was accepted while placing a web order that was received on 12/01/12 for men’s shirts and apparel.We consider our VIP Plus program to be a valuable offering that provides compelling benefits to our customers. Shoppers who are interested in the offer click on the applicable banner ad and are taken to a website that explains the features of our VIP Plus program (savings on leisure, entertainment, shopping and travel), provides full disclosure of offer terms, including billing terms, and provides a means to accept the offer of program membership. Customers are also directed, through multiple references, to the Offer Details. After completing a Haband purchase, a customer wishing to accept our Haband Rewards membership offer is required, as part of the program enrollment process, to enter their email address and zip code as their electronic signature and click the “Join Now!” button to accept our membership offer as described in the Offer Details . Our records indicate that Ms. Rojas was enrolled in the program on 12/01/12 while placing a web order for the shirts. We have however contacted our partner company that administers our VIP program and have received confirmation that the membership has been canceled and a full refund of the (7) monthly fees $14.97 and the 1.99 trail fee has been processed and will be issued to the credit card in which payment was applied. We apologize for any inconvenience or misunderstanding Ms. Rojas has experienced concerning the offer.It you require additional information please contact me at ###-###-####.

Review: ON 07/08/2104 WE PLACED AN ORDER ONLINE WITH HABAND . THE TOOK THIER PAYMENT IMMEDIATELY. THEY PROMISED SHIPPING WITHIN 2 DAYS. TODAY IS 07/15/2014 AND ORDER STILL HAS NOT SHIPPED. THE PERSON ON THE PHONE WAS RUDE AND TOLD ME TO EXPECT DELIVERY BETWEEN 14-A6 DAYS. THEIR POLICY SAYS NOTHING TO THE 14-16 DAY DELIVERY. SINCE ORDER WAS PLACED ALL IT SAIDS IS "ORDER WILL SHIP SOON"

ORDERED UNDER

MRS [redacted] NJ [redacted]

###-###-####

WE ARE NOT ONE BIT HAPPY WITH THE SERVICE OF HABAND AND WANT IT KNOWN WE WILL NEVER USE THEM AGAIN.Desired Settlement: WE WANT A PARTIAL REFUND TO OUR CREDIT CARD FOR THEM NOT LIVING UP TO THEIR POLICY'S. THIS IS THE WORSE ONLINE SERVICE WE HAVE HAVE EVER HAD

Business

Response:

In response to your recent correspondence dated July 16, 2014 regarding

Mr. [redacted]’s complaint. Please find the itemized list below of the order placed on July 8, 2014 in the amount of $61.99.

K140V CLSSC CU 8 PJADE 1 $7.00

Kl 40V CLSSC CU 8 P BERRY 1 $7.00

K140V CLSSC CU 8 P BLACK 1 $7.00

K140V CLSSC CU 8 P BLACK 1 $7.00

K140V CLSSC CU 8 P BLUE 1 $7.00

K140V CLSSC CU 8 P TAN 1 $7.00

K140V CLSSC CU 8 P ROYAL 1 $7.00

K140V CLSSC CU 8 P PURPLE 1 $7.00

Shipping $5.99

Total $61.99

Our research has indicated that the order was shipped on July 15, 2014, and delivered on july 19, 2014. Most orders are processed and are shipped within 2 business days of receipt of the order unless there is an error on the order. Our standard shipping is 6 t0 8 business days from when the package leaves our warehouse.

As We value Mr. [redacted] as a customer we have issued a refund to the Master Card in the amount of $5.99 for the postage.

We are sincerely sorry we disappointed Mr. [redacted] and apologize for any inconvenience he has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.

Review: ON 4/29/14 I ORDERED 2 PAIRS OF SHOES FROM THE HABAND CO. WHICH WAS IN A SUNDAY NEWPAPER FLYER. I FILLED OUT THE ORDER FORM AND ENCLOSED A CHECK FOR THE TWO PAIRS OF SHOES (CHECK WAS FOR $46.97). I RECEIVED A LETTER FROM THEM, DATED 05/06/14 STATING THAT THEY HAD RECEIVED THE ORDER BUT NOT THE PAYMENT FOR THEM. I CHECK MY BANK DAILY AND FOUND OUT THAT THE CHECK I HAD WROTE THEM HAD CLEARED MY BANK ON 05/05/14. I CALLED THEIR CUSTOMER SERVICE NUMBER AND THE LADY THERE TOLD ME THAT SHE WOULD MAKE A REPORT AND TO CALL BACK IN A WEEK. I WAITED A WEEK AND CALLED THEM BACK TO HEAR THE SAME THING-THAT I HAD NOT SENT ANY MONEY. I WAS TOLD TO GET A COPY OF THE CANCELLED CHECK AND SEND THAT TO A DIFFERENT ADDRESS ([redacted]). I WENT TO THE BANK AND GOT A COPY OF MY STATEMENT CLEARLY SHOWING THAT HABAND HAD CASHED THE CHECK AND ENCLOSED THE COPY OF THE STATEMENT ALONG WITH A LETTER STATING WHAT THE PROBLEM WAS, AND SENT IT OFF. ON 06/03/14 I AGAIN CALLED THEIR CUSTOMER SERVICE. THIS TIME THE REP. TOLD ME THAT THEIR COMPUTER SAID THAT THE ORDER HAD BEEN CANCELED AT THE "CUSTOMER'S REQUEST". I REALIZE THAT $46.97 IS NOT A BIG SUM BUT THE COMPANY OR SOMEBODY AT THE COMPANY GOT THAT MONEY. I CANNOT FIND ANYBODY THERE TO HELP RESOLVE MY PROBLEM. I WOULD STILL LIKE TO RECEIVE THE SHOES. ANY HELP IN THIS PROBLEM WOULD BE VERY MUCH APPRECIATED. I HAVE COPIES OF THE DOCUMENTATION.Desired Settlement: EITHER I RECEIVE THE TWO PAIRS OF SHOES OR A REFUND.

Business

Response:

We are in receipt of your letter dated June 4th forwarding the correspondence from [redacted]. Our records indicate that due to previous correspondence we have determined that the order was shipped to an incorrect address due to a clerical error when the order was processed. The (2) pair of Leather Tassel Loafers is being shipped to [redacted]

We apologize for any inconvenience Ms. [redacted] has experienced in this matter. If you require additional information or if the shoes are not received please contact me at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

e [redacted]