Haband Company

Review: For my mother's birthday in November, I ordered a pair of flannel lined jeans for her. I used my debit card to pay for them and it was taken out of my account by Haband. After several weeks, I still had not received the product so I called them and was told they were shipped November 18,2013. I told the representative they had not arrived. I was told to wait another week and see if they came. Another week goes by, no product, and another phone to Haband. I was given a tracking order # [redacted] and told to contact my local post office to see if they could track the package. My local post office could not find any such package with this tracking number. I give Haband a call back and tell them what the post office said and was told to wait another week to see if it arrived. I expressed my desire to speak to a supervisor. The supervisor, [redacted], told me to give it another 24-72 hours. This was 3 weeks ago and, of course, I still haven't received a refund or the product.Desired Settlement: Obviously, Haband knows little about customer service and I am tired of dealing with this company. The desired outcome I want is a refund of $25.98.

Business

Response:

We are in receipt of your letter dated January 10th forwarding the concerns from [redacted]. Our records indicate a phone order was received and processed on 11/13/13 with payment of $25.98 being applied to the Visa Card as requested for (1) pair of Flannel Lined Slacks. The order was shipped complete on 11/18/13 to Mrs. [redacted] at: [redacted].

We apologize for any inconvenience experienced in this matter. A refund in the amount of $25.98 is being processed for reason of non-delivery and will be applied to the Visa Card in which payment was

applied. lfl may be of further assistance please contact me at ###-###-####.

Review: on december 7th I recieved a email from haband , that stated if I placed an order that day I would recieve a gift of a woman and mans watch for placing an order on the day, I am still in possesion of that e-mail. Nogift recieved and it was the only reason I placed order. I have also placed previous orders and was promised a free gift with orders and not once have I recieved a free gift or free shipping as stated. I have contacted the company several times in an effort to resolve the matter, no satisfaction. I also contacted the bank in which my haband credit card is with. Myself and the credit card company did a conference call with haband with a promise to resolve the matter. I also spoke with several supervisors or people who said they are supervisor who promised to resolve matter with no results.I called today and they say they have no record of complaint filed and no record of free product ,but they do have the record of the order placed that day and I do have the e-mail offering the free gift with that orderDesired Settlement: I would like to recieve the free gifts promised when I placed this order as well as the free gifts on all orders I have placed that all promised a free gift , as well as the reimbursment of my shipping fee which was also stated to be fre, but at the end of my orders I was still charged for shipping. Each order and each time I contacted the company they would tell me to call back after 24 hours and they would correct the matter and upon my calling back they would state is was nothing they could do about it. I also put in complaint with there company recieved a reply from there complaints department again stating they could not go back and change anything and from there end matter was resolved. I wrote them back telling them it was not resolved to my satisfaction

Business

Response:

[redacted] Revdex.com OF NEW JERSEY [redacted]

[redacted] Re: I.D.# [redacted]

* Dear [redacted] We are in receipt of your correspondence forwarding the concerns from [redacted]. Our records do indicate an internet order # [redacted] was processed on 12/07/15 with payment of $31.03 applied to her Haband credit card as requested. A summary of the order is as follows: Zip Front Lounger – Blue @ $17.24 Zip Front Lounger – White @ $17.24 10 % Discount ($ 3.45) Shipping – FREE We have researched our files and have found that Haband’s Internet Special email from 12/07/15 was a free shipping offer. We our warehouse and they have sent Ms. [redacted] both a free mens and ladies watch on 1/15/16. The FedEx tracking number is [redacted] Below is a list of Ms. [redacted] other internet orders and the discounts that were applied. 11/21/15: Order # [redacted] - $3.00 discount applied 11/06/15: Order # [redacted] – Shipping –FREE 10/31/15: Order # [redacted] - $15 Discount Coupon 10/16/15: Order # [redacted] – No coupons applied In the interest of customer relations we have issued a credit of $9.99 on 12/11/15 for the shipping charges on order # 9919925. In addition, we are currently processing credits to Ms. [redacted] Haband credit card for the shipping charges for Order # 9881793 in the amount of $12.99 and Order # 9974547 in the amount of $9.99. We apologize for any inconveniences Ms. [redacted] has experienced. Sincerely, [redacted] Haband Company Bluestem Brands, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for clothing and received 2 items shipped separately from the rest of the order. I paid for those 2 items as I had opened them but canceled the rest of the order because I had recently lost weight and knew the items would not fit. The post office received a box but was unable to deliver because I was not at home. I called the post office to tell them that I had canceled the order and to just return the package. I assumed that was the end of the matter but I have continued to receive bills stating I owed money. I have spoken to several individuals at Haband who told me I was paid in full and yet I still continue to receive bills. Recently, I have starting receiving phone calls from Comenity who I understand handles the credit card services for Haband. I informed them that I do not owe Haband any money and yet I am still receiving harassing phone calls and bills. I never received any additional merchandise after the two items, which I paid for, and I do not intend to pay for something I never received.Desired Settlement: I want this account to show that I do not owe money for something I never received. I do not want Haband to continue sending me mailings of any kind when I have told them I no longer want to receive any of their catalogs. I want their business partner Comenity to stop hounding me for money I do not owe.

Review: For quite a few years I have done business with Haband. I have always been quite pleased with their merchandise.

In Nov. I sesnt a money order for Helicopter $29.97 Also a fountain 12.97 In closed you will find a copy of a money order for $58.93. I figured the numbers wrong. It should have been $51.91.

I called them and told them about this. They hung up on me.

Then I get this letter from them.

For my aggravation and being treated so rudely if they would send me a tradition table top fountain.

Fountain $12.97

Helicopter $29.97

Postage $ 8.97

_______

$51.91

Money order is for $58.93

I also sent them a letter explaining all this.Desired Settlement: Consumer believes she has over paid and wants a refund of overpayment.

Business

Response:

January 10, 2014

RE: Revdex.com Complaint ID #[redacted]

Dear Ms. [redacted]:

Comenity Capital Bank has received your correspondence. As the bank that issues Haband credit cards, we are here to help with your questions. Your correspondence, addressed to the Revdex.com, was forwarded to my attention, and I appreciate the opportunity to respond to your concerns.

We understand your concerns relating to your purchase from Haband, and we apologize for the inconvenience and frustration you may have experienced as a result of this matter.

Please be advised that Comenity Capital Bank and Haband are separate entities. The Bank assists with account related issues. While Haband is responsible for handling matters that relates to sales, merchandise processing, returns, and shipping. As a Haband credit card was not used for the purchase mentioned, Comenity Capital Bank would be unable to assist you. For further assistance please contact Haband at ###-###-#### or [redacted]@haband.net.

I hope that you find this information helpful. Should you have any other questions or concerns regarding this matter, please contact Haband customer [redacted], as they will be happy to assist you.

Sincerely,

Business

Response:

Our research has shown the order value for the Fountain and Helicopter was $58.93. Please find the itemized list below and we have enclosed a copy of the original order forms sent with Ms.[redacted]'s money order in the amount of 58.93.

VNB04 FOUNTAIN 1 $12.97

VZA RC HELICOPTER 1 $39.99

98M FREE GIFT 1

9TJ02 FREE GIFT 1

SHIPPING $8.99

X2Y $3.00 OFF- -3.00

TOTAL $58.90

We are sincerely sorry we disappointed Ms. [redacted] and apologize for any inconvenience she feels she has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.

Review: Ordered a jacket that costs 19.99, received a jacked that costs 16.99. Company wanted to refund only the cost of the received jacket.Desired Settlement: Refund the full cost of the Jacket not the replacement jacket.

Business

Response:

We are in receipt of your letter dated February 5th forwarding the correspondence from [redacted]. Our records indicate a mail order was received on 11/18/13 with check payment [redacted] in the amount of 56.97 for the following:

A34 Comfort Corduroy Slack — black @$16.99

D21 Travel jacket — cadet blue @$19.99

Emb. Robe — blue 419.99

9x2 Mystery Gift — free

Ship / handling 8.97

The merchandise value of the order totaled 65.94 Correspondence was sent on 11/20/13 notifying Ms. [redacted] that her check payment in the amount of 56.97 had a balance due of 8.97. The short payment on the order may have occurred due to the shipping handling charge being omitted from the payment amount. The order was shipped on 11/20/13.

On 12/20/13 the D2] Travel jacket was processed as returned for a refund. A refund check [redacted] was issued in the amount of 16.29. There was a reduction in the refund amount from the 19.99 merchandise value of the jacket for the 8.97 balance due that was still owed on the order. The refund also included a 5.27 inbound postage credit for the charges incurred on the return of the jacket.

Due to previous contact from Ms. [redacted] an additional refund check 5242655 in the amount of 8.97 was processed on 1/23/13 for the reduction of the balance due. Both refund checks (16.29 and 8.97) total the 19.99 merchandise value of the jacket. If you require additional information or if the refunds have not been received please contact me at ###-###-####

Sincerely,

Review: Aug 13,2013 my mother mailed a check for $65.98 for 3 items from their mail order catalog. She forgot to enclose the order paperwork and sent a letter detailing the payment made, check number, amount, and items in a letter dated Aug 20.

She also had ordered, but not paid for 3 pairs of slacks, totalling $21.00 on a previous purchase.

Sep 17, 2013 Haband sent past due letter requesting payment of the 3 items showing the amount due as $53.95. Note, she had already sent them payment for $65.98. The letter is signed from [redacted], Haband Company, Inc.

Sep 29, 2013, I called customer service asking for the items to be sent or a refund of the $65.98.

The customer service rep said the $21.00 had been deducted from the $65.98 and the remaining $44.98 would be refunded.

Oct 21, we still had not received the refund. I call customer service again and this rep couldn't find any records of her account or the check sent or the refund and suggested I called Biling.

Oct 21, I call Billing (###-###-####); that rep said she would open a case to a "higher" level - she also couldn't find any records and said it would take 3-4 days to research. I gave them my cell phone and have never heard back.

Nov 3 - still no refund check - I am writing them a final letter today and letting them know I am filing a complain for fraud with the Revdex.com. The order address is listed in their letters as 29 Alberigi Drive, Jessup, PA 18434-1833.

Please investigate, so my mother is refunded the amount due her.

Regards,

[redacted]Desired Settlement: Haband is responsible for refunding an overpayment of $44.98 (their calculation) immediately. We have waited nearly 2 months for this to be resolved.

Review: This company falsely charged me for a service and order I cancelled within 24 hours of original order. I didn't realized until AFTER I placed the order that this is some kind of buyers club. Once it became clear what sort of service this was, I immediately cancelled my order.

According to their receipt, I would be charged $1.99 for 'first months' fee, then to be charged a monthly charge over $14 after that time.

My account was charged $24.96, which isn't even the amount of the order, nor either of the items I ordered. Because I assumed my request to cancel would be honored, the available funds were used for other purposes. Since this is a pre-paid account, funds were deducted from my checking account creating an over-draft. With a fee of $35. With the unauthorized charge and the fee, request a reimbursement of $59.96

Unfortunately, I didn't not look into this companies reputation beforehand, or I would have known, this is a pretty common problem. I'm not sure how they can stay in business.

Thank you for any assistance you can give me in resolving this matter. I cannot afford to be cheated by this, or any other company on my meager income. [redacted]Desired Settlement: Return of $59.96 for losses caused by this company.

Business

Response:

We are in receipt of your recent letter dated June 11th forwarding the correspondence from [redacted]. Our records do indicate a web order was received and processed for the following:

[redacted]- Cotton Gauze Skirt— Black $19.99

[redacted]- Dr. [redacted] loafer 29.99

Ship/ handling 8.97

XYE - 10.00 OFF

There was a delay in the shipment while we replenished our stock. On 6/11/14 the ([redacted]) Gauze Skirt was shipped on 6/11/14 with payment of $24.96 applied to the [redacted] card provided. The $24.96 payment totaled the $19.99 merchandise value of the skirt and the $8.97 shipping costs. As it is Habands policy to only bill for the merchandise at time of shipment no payment no payment was applied for the Dr. [redacted] Shoes. As her correspondence indicates she did not want the order the shoes have been canceled.

Our records also indicate that an enrollment for the Haband VIP Plus was also accepted by Ms. [redacted] while placing this web order. As she has also requested that the membership be canceled we have been in contact with our partner company that administers our Vip Plus program with the cancellation request. We have received confirmation that the membership has been canceled and a credit has been applied to the credit card in which payment was applied.

Due to the information provided in Ms. [redacted] complaint, in the interest of customer relations we are processing an additional refund in the amount of 24.99 for the ([redacted]) Gauze shirt). The refund is being processed back to the card in which payment was applied. If you require additional information of if the refund is not received please contact me at ###-###-####.

Sincerely ,

[redacted] Haband Co.

Review: On april 10 2014 I returned for exchg 2 pr of shoes for a smaller size via US postal service with a per-paid return lable from Haband.There was a convenient service fee of $9.99 called smart label which I enclosed via personel ck. On april 29 2014 I received a letter from a [redacted] Haband Company Inc.stateing that I owed this amt for the exchg processed.I called the cust svc. number and was told they had rec'd the request for the exchg but no check was enclosed.Ok, I sent another (same amt9.99) check with the order and acct# with a copy of the first letter.On May 16 2014 I rec'd another letter stating the same as the first.I called again and was asked to send in a copy of the orig check that was sent.in order to get a refund of $9.99.I got a copy of check #3516 front and back from my bank which was the orig showing it was cashed by the Haband co.and sent it to them as requested.It is now the end of July and I have been going back and forth with them to Know avail.Desired Settlement: Two check were sent for a service that only required one.The cust svc reps all say the same thing "that the first ck was never received",even though I sent in the cash check to there processing ctr and [redacted] as instructed.I don't understand why Haband seems to refuse to send me a refund on one of the check.That's all iam asking.

Business

Response:

In response to your recent correspondence dated July 23, 2103. We have researched Ms. [redacted]’s account regarding her complaint. Our records have indicated the order was received on April 02, 2014 in the amount of $59.95, and shipped on April 04, 2014 for the

following order:

SHIPPING $9.97

TOTAL $59.95

Our research has indicated the items were returned for an exchange, and received on April 25,2014. The items were returned with our smart label that can be used for a return with a $9.99 charge. Our records indicate that a check #[redacted] in the amount of $9.99 was applied to the order on 05/ 16/2014 for the return label. As we value Ms. [redacted] as a customer we have issued a refund in the amount of $9.99 for the check not applied check [redacted] $9.99.

We are sincerely sorry we disappointed Ms. [redacted]—[redacted] on this occasion, and apologize for any inconvenience she has experienced in this matter. If you require any additional information please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent this company $19,99 for a pink cable cardigan.They made a mistake and sent the wrong order: they sent a purse and jeans that I did not order, They should not have charged ne for the return postage, it was their mistake sending me the wrong order. I received a letter from Haband saying As President and Chief of Quality Control here a tHaband nothing disturbs me more than knowing that something went wrong with your order time the Cable Sweater was sold out. They sent me refund for$404 Instead of the correct amount of $19.99.Desired Settlement: I want a refund of $19.99.

Business

Response:

We are in receipt of your letter dated June 12th forwarding the correspondence from [redacted]. Our records indicate that the merchandise was processed as returned on 5/15/15 with a request for an exchange to the (8T3) Sweater. A refund check [redacted] was issued on 5/17/14 in the amount of $4.04 for the balance due on exchange. There was a delay in shipping the exchange while we replenished our stock in the size and color requested while we replenished our stock. Unfortunately the item was canceled on 6/5/14 for reason of sold out. An additional refund check [redacted] was issued l the amount of $16.01 on 6/5/14. Both refund amounts total the $20.00 payment that was processed for the order. We apologize for any inconvenience Ms. [redacted] has experienced in this matter. If I may be of further assistance or if the refund checks are not received please contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: While placing my telephone order with the Haband Company, the representative on the phone told me that if I take out a trial membership with their Haband VIP Plus plan, I would receive a rebate check sent to me directly for my Shipping and Handling charge of $8.97. This is related to Order # [redacted] on 2/10/14. They have not followed up on their promise. When I called up the phone number for Haband VIP Plus, they assured me that a check would be sent to me. Follow up contacts have gone out to deaf ears.Desired Settlement: Receiving that check for $8.97. Also this company (ies) should refrain from deceiving other customers. Thank you.

Business

Response:

We are in receipt of your letter dated April 16th forwarding the correspondence from [redacted]. Our

records indicate a phone order was processed on 2/10/14 for (3) 164 Affordable Shirts. After placing the

order, Mr. [redacted] was presented with an opportunity to accept a membership in our VIP Plus program

for a full 30 days for $1.95. He was not obligated to accept the membership offer and his Haband

purchase was not contingent on her accepting the offer.

The representative taking Mr. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.95 per month, billed by us as VIP Plus, to the same credit card, unless the customer asks to be canceled from the program. Cancellation may be made at any time with no further obligation. Our records indicate that the membership was canceled on 3/10/14 before the trail period expired.

One of the benefits of the program is a reimbursement of shipping charges from various member companies back to the customer. However the criteria to receive the reimbursement is that the receipts must be mailed to the redemption center to receive the refund. The information on how to request the refund and the address to mail the request is in the Welcome Packet that is mailed to each member. We apologize for any misunderstanding Mr. [redacted] has experienced in this matter.

In the interest of customer service we have processed a refund in the amount of $8.97 for the shipping charges he has incurred on the order for the sheets. The refund will be credited to the MasterCard in which payment was applied. If you require additional information or if the refund is not received please

contact me at [redacted].

Review: We purchased and received a home heater that was defective and we were told to return it (a refund of the purchase price of $217.97 was requested and not a replacement unit). We have called their Phone # ###-###-#### and they confirmed receiving the unit back as I stated when asking for my money to be returned to me. I was told an (upper person) would be contacting us in three or four days. They received the defective heater back in November, and today is January 29th and we have yet to have a call or return of our purchase price of $217.97.Desired Settlement: I WISH TO HAVE MY $217.97 RETURNED TO ME AS PROMISED!

Consumer

Response:

This has been resolved, they refunded my credit card back the $199.99

Review: I purchased several items from Haband on September 23, 2013. I had to return and exchange a few items because they weren't as described online. I returned the items using the paid postage provided in the package. When I contacted customer service I was told I would have to pay for shipping and the cost would be deducted from the refund for one of the items and I would have to pay shipping charges for exchanged items. She would not listen to anything I said. She told me I was wrong and I would just have to pay the money. I couldn't understand why a return postage was provided if I would be charged regardless. Customer service was not helpful and I hung up the phone frustrated. I attempted to contact corporate and asked for the phone number and address. The customer service agent gave me a fictitious phone number and address. I'm at a loss and don't know who to contact.Desired Settlement: My ultimate goal is to have a refund for the shipping as well as an exchange for the items I returned. I asked for a complete refund at the end of the conversation because I was so frustrated. I would like the items I ordered without paying the extra shipping charges. I paid shipping when I originally ordered my items. Why should I pay it again? Other online companies send a shipping label to make things more convenient for the customer.

Business

Response:

We are in receipt of your letter dated October 23rd forwarding the correspondence from [redacted].. Our records do indicate a return was received and processed for a refund on 10/22/13 from an Internet order #[redacted] as follows

AlN Ultra Corduroy Slacks — Burgundy 8.00

Pleat Neck Tee- Butter @ 4.80

Pleat slack — blue - @8.00

D1v Tudor Coat — camel @ 19.20

here was a 20% discount applied to the order when it was processed. A refund / credit in the amount of 39.96 was processed to the Visa Card in which payment was applied for the merchandise value of the return. However there was an additional 8.99 charge applied in the return process for the use of the smart label used to return the merchandise. . The smart label is a service provided to our customers with every shipment for the customer’s convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label that is deducted when the return is processed at our warehouse. (Copy enclosed) Haband's shipping charges are only reimbursed in the return process if the reason for return is due to defective or Haband Error.

We apologize for any inconvenience Ms. [redacted]n feels she has experienced in this matter. As we value our relationship to our customer we have processed an additional refund in the amount of 8.99 for the charge applied for the smart label. We trust this will resolve [redacted]n’s issue with her order and refund but hope she understands our return policy for future orders.

Review: Placed an order on 10/23/15 called and emailed on 10/25 to cancel order or edit order for a different size, upon barely being able to understand the customer service rep I was told my order can't be changed as it was being processed and would be shipped out by 10/26 Monday.... my order was shipped out on 10/28 they stated and I didn't recieve the order until 11/3. There was no reason the order couldn't be cancelled and my money given back since the order did not ship or be processed in a timely manner and I called a day after placing the order. Their customer service is horrible and the people can't even speak clear english. Now they want me to pay $10 to ship back a $50 jacket.Desired Settlement: Refund

Business

Response:

December 8, 2015[redacted] C[redacted]

Re: I.D. # 10967388 Julie

WoodDear [redacted] We are in receipt of your correspondence dated November

25th regarding the complaint filed by [redacted] and appreciate the opportunity

to respond. Our records indicate an internet order was placed on

10/23/15 and shipped on 10/28/15. Her

PayPal account was billed $47.98 for the following merchandise:Members Only Jacket @ $39.99Jog Suit Top @ 7.99Free ShippingWe are sending [redacted] a prepaid shipping label to

return the jacket and we will credit her original form of payment for the

merchandise value. If I may be of further assistance please contact me at

[redacted]Sincerely, [redacted]Haband Customer ServiceBluestem Brands, Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I tried numerous times to cancel this order for the jacket and was told it was being shipped out on 10/25 and could not cancel, due to the fact that the jacket wasn't shipped out the order could have been cancelled to avoid sending back items. I did not receive a prepaid envelope to send back the jacket and refuse to pay the $10 they want to ship it back. Their customer service reps are hard to understand and not helpful in any way some of the worst customer service I have ever had let along for a bad company to do business with.

Regards,

Business

Response:

ID # [redacted]We are in receipt of the additional concerns for [redacted]’ s recent Haband order. We are

crediting Ms. Wood $39.99 for the cost of the Members Only Jacket. A paid shipping label was sent to Ms. Wood to

return the jacket on 12/09/15 to return the jacket at her earliest convenience.

A refund / credit in the amount of $39.99 is currently being

processed to her credit card in which payment was applied. We apologize for any inconvenience Ms. Wood has

experienced in dealing with this matter.Sincerely, [redacted]Haband Customer ServiceBluestem Brands, Inc.

Review: THREE ISSUES$413.76, plus $19.99 Haband sent back for ATM TV antenna REQUESTED - NOT SENTFOR my total order.ISSUE #1) Haband SWITCH the QUANITY of items (white briefs - under pants) from what was on the mailing coupon, being 18.Hanbands mailed coupon, being item #[redacted] for white briefs said SIX (6) three (3) packs of White Briefs, underpants at $27.99 this a total of 6 x 3 packs to = 18 briefs total.INSTEAD Haband INSISTING coupon actually READ 1 pack at $9.33 sent 3 packs containing 2 briefs each, to total 6 briefs for total of $27.99.ISSUE #2)Need 1 GREY dress slacks [redacted]Haband only sent 1 out of 2 GREY dress slacks I ordered, for $21.99 each and is a part of the $413.76 fully paid by check that cleared bank.ISSUE #3)Need 1 AMP TV antenna [redacted], my payment of $19.99 (noted above) was returned, with NO explanation. I still request this item.Haband did not send the AMP TV antenna I ordered as understood, and returned in my 10-31-13 mail my $19.99 check not cashed. Haband in their 10-16-13 letter requested that I send $19.99, because the $413.76 that I had sent Haband was short by $19.99. The 10-16-13 letter did not specify exactly what the $19.99 was for. Upon review of my order, I noted that I missed adding in the $19.99 for the AMP TV antenna. So I sent Haband the $19.99 check on 10-22-13. CUSTOMER SERVICE IGNORED my letter explaining the problemsDesired Settlement: As to the briefs per coupon 6 (3packs)=18 for $27.99have Huband honor their coupon, for total 18, to send I 12 more.As to the 1 of 2 pair of Grey Dress Slacks not sent would like to recieve 2nd one, or if not available send another blue ones.As to the ATM TV antennawould like it sent, I needing to send back the $19.99 OR drop the blue dress slacks above & send ATM TV antenna at $19.99 and $2 refund to total the $21.99 for the slacks alreasy paid in the $413.76. Charge No shipping or other fees.

Business

Response:

We are in receipt of your letter dated November 18th forwarding the correspondence from [redacted]. Our attempts to contact Mr. [redacted] regarding his concerns pertaining to his last order dated 10/14/13 has been unsuccessful.

Our records indicate the (029) Dress slacks in blue and grey were processed and shipped in two separate shipments on 10/24/13. The grey slacks shipped in a separate package will be reshipped for reason of non-delivery.

The (V6N) Digital Antenna is no longer available and a refund is being processed in the amount 0f$19.99 for the merchandise value of the antenna.

Our records indicate Mr. [redacted]'s order was filled with (3) packs of 841 Briefs @933 each for a total of 27.99. Please find attached the mailing piece received with the order request for the briefs. The mailing piece indicates to the customer to order the briefs ii packages of 2. The ad advertises 6 pieces (3 packages for 27.99) Mr. [redacted] received 6 pieces for 27.99. The 18 briefs requested in his correspondence would be 9 packages of briefs at a cost of $83.97. We apologize for any misunderstanding Mr. [redacted] has experienced in this matter.

If I may be of further assistance please contact me at [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

BRIEFS: Haband's ad/coupon for ordering (THAT I HAVE A COPY OF IT) SAID six (6) three packs of briefs for $27.99, implying 18 briefs total. INSTEAD I got 3 <2 packs> for A TOTAL of 6 briefs, this being 12 briefs short. It is up to Haband to edit their ads, and state what they mean before sending their ads / coupons out. Instead switching and denying, by Haband NEVER acknowledging their ad / coupon error, INSISTING Haband's coupon said one (1) two pack of briefs for $9.33. So now I can not rely upon Haband's ads / coupons to mean what they say, to possibly get something ELSE or less, and know Haband will NOT make good what Haband says. Missing Slacks/pants: Haband did send the missing slacks, that I said could be substituted if send TV antenna, and $2 difference. MISSING TV ANTENNA: When initially filling my order Haband did not ATTEMPT TO COMMUNICATE by written a note to explain that the TV antenna was out of stock, not considering to ask me if I would wait for next shipment; instead, said nothing returning my $19.99 check. Haband Customer Service: I did get two calls, however at those times I was not able to answer; later I got above results; and a gift? being a bar about 9 inches long containing a battery powered clock, a weather hygrometer and thermometer.

Regards,

Review: I had ordered some shoes from Haband. After nearly 2 weeks of the item being on back order, I was delighted to see it shipped. When I got it, it wasn't the correct item, and on the statement it had a asterisk with a note explaining that instead of cancelling the backordered order, they sent me something similar, which was not authorized at all, and that in order to get a refund, I must send the item back and pay for the shipping myself. It's ludacris to expect that I pay for shipping back for an item they had no authorization to send me in place of the item I orderedDesired Settlement: I wish for Haband to send me a refund in full amount and print a RMA for me to ship their product back. I don't want it, it should have never shipped, and all I want is to get my money back without having to pay more for their mistake.

Business

Response:

In response to your recent correspondence dated August 21, 2013 regarding Mr. [redacted]‘s complaint. Our research has shown the following order was placed on August 3, 2013 over the internet in the amount of $23.99 for the following order:

EZM LITE STEPPERS 8 M15 15 LIGHT B 1 $29.99

XDB XDB-20% - - - 1 -$6.00 Total ' $23.99

As we value Mr. [redacted] as a customer we have issued a refund to his Visa Card in the amount of 23.99 for the incorrect merchandise, and have sent Mr. [redacted] a Pre—Paid postage label on August 20, 2013 for the return of the incorrect item.We are sincerely sorry we disappointed Mr. [redacted] and apologize for any inconvenience he has ' experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.