Haband Company

This company is by far the very worst to deal with. The very worst customer service. I ordered 2 pair corduroy slacks. Never received an email or tracking number as to when they would ship. I sent an email and then they show up in the mail. No communication at all.

The slacks did not fit and I used the PREPAID label to return them and order a different size. Again no confirmation they were received or a return was being processed. Again I send an email. Response said one pair is no longer available; back ordered. And they took 9.99 from my credit card for the return shipping with a PREPAID label. Apparently the customer was to pay for the shipping.

I called several times getting all different stories from each person I spoke with. I finally said I did not want to wait for the back order - just give me my money back. They said 1 pair was "ready to ship" so they could not return my money for that pair. That was days ago and again no communication or tracking number if they even did ship.

I received an email saying I would get both the product refund plus the 9.99 for shipping back; that was days ago and I did receive the product refund but not the shipping.

Another email went out this morning.

This is by far the worst company to deal with and they are crooks. I never authorized a debit of 9.99 from my account.

Be wise and do not order from this company; chances are you will not be satisfied if you ever have to return the product.

I placed my order a month ago so it has been going on that long.

I will never order from them again.

Beware of this business, they seem like scam artists to me. My husband ordered a jacket from Haband and when I went to track it the tracking number Haband provided did not exist. I called them to find out what happened to our shipment and was told I had to wait a full 30 days from the shipment date and if we still had not received the product then I could call back and they would process a 'duplicate shipment'. I have never had to do so much waiting for a company to make things right. I just called them to let them know that a full 30 days had passed and we've never received the product and the customer service rep actually said, "And would you like to receive it?". Seriously? Yes, I'd like to receive it... I paid for it... Customer service is non-existent here.

Review: On 11/12/15 I returned my 1st purchase from Haband- a $17.99 dress. When I first called, I was told as a courtesy, I would be reimbursed $7.68 postage in addition to the $17.99. I have called and emailed a dozen times regarding the refund. ( I did get the $7.68) First I was told the check for the dress was mailed on 12/2/15. When it never came, I kept calling or emailing. All I get is " please give us a little more time....

Business

Response:

Re Case #[redacted] January 8, 2016 Dear [redacted] We are in receipt of your letter, forwarding the complaint of Ms. [redacted] and appreciate the opportunity to respond. Ms. [redacted] complaint refers to a refund check in the amount of $17.99 that was sent on 12/02/2015 (Refund check # [redacted]) that was not received. As we value Ms. [redacted] as a customer we have issued a stop payment on the original check and have reissued a new refund in the amount of $17.99 and should arrive shortly. We apologize for any inconvenience Ms. [redacted] has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####. Sincerely, [redacted] Haband Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order placed on 11/19/2014 for a shirt $14.99 billed to my credit card am exp. email received on 11/26/2014 states item was shipped to me. On 11/28/2014 I go to track my item via their website and their provided tracking info; the tracking states that the item was returned to retailer unable to ship as it was damaged. I contacted Haband and asked for a credit back to my am exp card; initially they said that the item is on back order and will ship in the near future; I told their associate I wanted my monies back and not to ship me another item; associate agreed to refund my monies and cancel the transaction. On Dec 13th I receive an email stating that my order is still being processed, I called Haband, they state that they will refund my monies but not until a full thirty days has past thus Dec 25, 2014. I asked to talk to a supervisor, as I want my monies back, I will never order from them again. I spoke to the supervisor, she agreed to process my refund. Three days later, today I still have no refund on my account; I called Haband again, and was told that my refund will be processed within 30 days of my request which was Dec 13th 2014. I requested a refund on 11/28/2014 when I found out that they were no shipping my order immediately. To hold my monies for a full 30 days should be illegal, nowhere on their website does it say that they can keep my monies without giving me my order for 30 additional days after I ask for it back. Please help me get my refund!Desired Settlement: Make sure that that they refund consumers monies in a timely fashion, not thirty days after the request, but within a day or two!!

Consumer

Response:

As Haband received this notice, they called me, and then followed up with an email stating that my credit refund would be processed today. I received an email from my credit card (am exp) stating that they had posted a refund from Haband for $14.99. thank you for sending a complaint that they saw fit to process my refund promptly.

Review: Ordered merchandise and 3 weeks later still not arrived. My check cleared the bank. Emailed Haband and they said I had to wait 30 business days. So I waited. Then they informed me that the merchandise was returned to them by a Mrs [redacted] (who is she?). I never received the itmes. They offered to send me a refund but I wanted the merchandise. The claim to have put a check into the mail to me but it is for $21.98 less than I paid them. I wish I had the merchandise but they appear to ignore my request that it still be sent. And if they won't send me the items, why won't they send me a full refund? I would like to have my order and if they have something against me, then a FULL refund.Desired Settlement: Items ordered or if not possible, then a Full refund.

Business

Response:

We are in receipt of your letter dated October 23rd forwarding the correspondence from [redacted]. Our records do indicate a mail order was received on 9/20/13 with check payment [redacted] in the amount of$189.91 for men’s apparel. The order was shipped on 9/27/13 to Mr. [redacted] at [redacted]

On 10/16/13 the merchandise was received returned and processed for a refund. A refund check [redacted] was issued in the amount of 167.93 on 10/16/13 for the merchandise value of the return. Two additional refunds have been processed for the shipping charges incurred on the order. Refund check [redacted] in the amount of$12.97 and refund check [redacted] in the amount of 8.99 were issued on 10/23/13. We apologize for any inconvenience Mr. [redacted] has experienced in this matter. lfl may be of further assistance or if the refunds are not received please contact me at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do wish I understood how and why the parcel was returned to Haband, for never was it delivered to my address. I repeatedly notified Haband of my missing merchandise and was sent form letters saying I should be patient. When finally Haband notified me that the parcel was again in their care, I asked the order to be filled, for I wanted the merchandise. But they ignored my request. Again and again, I asked that the merchandise be re-sent to me but finally almost 2 months after placing my order, I had the refund. I still wonder why I never got the items ordered and who was it delivered to and why it failed to reach me or my family at our address.

Will I order from Haband in the future? Certainly, I will not. Although they refunded my money, they have been less than the retailer that I expect to do business with.

Regards,

Review: I ORDER (3) TOTE JACKETS $78.90 ON 11-29-13, I RECEIVED (2) OF THE (3) JACKETS I FOUND OUT THE (3) JACKET WAS OUT OF STOCK, I RECEIVED A REFUND FOR THE (3) JACKET.

ON 12-26-13 $64.97 I ORDER (2) MORE DIFFERENT TOTE JACKET, I CALL BECAUSE IT WAS TAKING LONGER TO RECEIVE MY ORDER, I WAS INFORM THAT ONLY (1) JACKET WAS AVAILABLE THE ANOTHER TOTE JACKET (1) WAS OUT OF STOCK. THE TOTE JACKET I NEEDED WAS FOR MY SON/B'DAY, THE LADY SAID WE OWE YOU A REFUND FOR THAT (2) JACKET. I ASK HER WERE THEY GOING TO GET ANOTHER JACKET IN STOCK, SHE SAID NO NOT FOR THAT JACKET. SHE SAID WE HAVE ANOTHER JACKET (DIFFERENT ONE) $20 MORE ADDED ON TO THAT REFUND I WAS DUE. SHE SAID WOULD YOU LIKE TO GET ONE OF OUR SUPER/GOLD CREDIT CARD WE WILL TAKE OFF WHAT WE OWE YOU FOR THE (2) COAT, AND ALL YOU WILL OWE IS $20.00 DOLLARS. SHE SAID YOU CAN USE THE CC AND JUST CALL IN YOUR ORDER INSTEAD OF WRITING US A CHECK AND ALSO YOU CAN SEE WHAT IS IN STOCK. I AGREE. MY SON RECEIVED HIS COAT. WHEN I GOT MY BILL IT WAS $59.00, I CALL THEM BACK AND SAY THERE IS A MISTAKE I ONLY OWE $20.00. THEN THEY SAID NO YOU ONLY ORDER (2) COATS, I SAID I RECEIVED ONLY (1) COATS BUT I HAD A REFUND COMING, SO THE REFUND SHOULD GONE ON THE (2) COAT, NOT THE CC. THEY SAID WE DON'T SEE THAT ORDER. WE WENT BACK AND FORTH, I WAS GETTING ANGRY BY THEN, THEY WOULD PUT ME ON HOLD AND NOT COME BACK. I RECEIVE A 2ND BILL THEY ADDED ANOTHER $50.00, NOW I OWE THEM OVER $150.00 FOR (3) MONTHS. EVERY TIME I CALL THEY THEM THEY PRETEND LIKE I AM CRAZY AND DON'T KNOW WHAT I AM TALKING ABOUT. SO NOT THEY ARE CALLING ME EVERY DAY, I TOLD THEM I SHOULD NOT HAVE TO PAID THEM ALL OF THIS MONEY UNTIL THEY STRAIGHTEN OUT MY ACCOUNT WITH THEM. I TOLD THEM I WAS CALLING THE Revdex.com THEN THE PHONE CALLS STOP. I TOLD THEY THEY WERE ONLY INTO GETTING PEOPLE TO GET A CC CARD SO THEY CAN CHARGE PEOPLE $50.00 EVERY MONTH. THIS IS A NIGHTMARE, WHAT THEY HAVE DONE. THEY HAVE REALLY NICE THINGS, BUT I WILL NEVER DO BUSINESS WITH THEM AGAIN. NOW I WONDER IF ANY OF MY COATS WERE EVER OUT OF STOCK, THEIR GOAL WAS THAT CC BUSINESS, I BELIEVE ALL ALONG.

Business

Response:

We are in receipt of your letter dated May 14th forwarding the correspondence from [redacted]. Our records do indicate a phone order was received and processed on 1/17/14 as follows:

34116- Ice house parka- silver @4039

Ship/ handling 11.92

The order was requested to be shipped to: [redacted]. The order was shipped on 1/22/14. During the course of the call Mrs. [redacted] was provided with information on the Haband Credit Card and asked if she was interested in applying for a Haband Credit Card Account. Our records indicate that she accepted the offer and provided the pertinent information necessary to complete the application. (The customer must provide last 4 digits of their social security number and date of birth.) The credit request was approved and as Mrs. [redacted]’s offered no other form of payment, the charge of $52.91 for the order was applied to the approved Haband Card.

The Haband Credit Card account is owned and administered by Comenity Bank and the Haband Company does not have access to a cardholders account information. However in the interest of customer service it is Haband s policy to work with Comenity Bank to resolve any of our customers' issues or concerns regarding their credit card account. We have processed a refund / credit in the amount of 20.00 for the discount Mrs. [redacted] feels should have been applied to the order. Once the credit has been posted we have requested that all fees and penalties accessed to his transaction be waived. We have received confirmation from Comenity that all the related fees have been removed. However Mrs. [redacted] would need to send the payment of $32.91 that was due for the merchandise once our refund of 20.00 has posted.

I would not recommend anyone to do business with Haband. My 80 year old grandmother ordered a few items. She needed to return a few pieces that did not fit. I contacted Haband to find out how we would be receiving the refund and they advised us rather than a refund to her credit card from which she had purchased them from she’d receive a credit with Haband. She agreed to the "store credit" for her to use at anytime. Apparently they called back a different day and requested some information from her to establish this "store credit" and ended up opening up one of their credit cards for her including some type of VIP membership. My grandmother ordered additional items in order to use her "store credit" and the charges were placed on the Haband credit card with VIP membership she had no idea she applied for. When we received the bill we called and thought we had it cleared up and had the Haband credit card closed. A month later we received a second Haband statement with a late charge and the VIP membership charge. Once again I called and had to speak to several representatives who assured me the charges would be removed including the late fees and this time gave me another number to cancel VIP membership. This went on 3 months until finally I received a zero balance statement and notice of closed account. Now 9 months later and upon receiving my grandmothers credit report I see that that complete fiasco lead to her credit score dropping by 125 points and taking her from a very dependable borrower to below average. It is slowly rising and thankfully she will not need to take out any loans but I find this quite disturbing that this Haband Company would do something like this to an elderly woman. She obviously did not have a complete understanding and all other correspondence was through me and I do not know why they called to set up such an account when we had already discussed her receiving a store type credit. My review is in hopes that this does not happen to anyone else.

Review: on the 8th of September I have placed an order at Haband, I have paid extra money for express shipping , I wanted to get this item as a gift due of my traveling back home ,

I got an email confirmation that the items has been shipped on the 10th of September, between this date I have called 3 times to check when is the shipment will arrive, because I have never received a tracking number, even when I emailed them that I would like to receive the tracking number and never received any answer. I called on Friday the 13th of September , to check one more time and I was assured that the latest that I will receive the items was on Monday, , which is the 5th business day of the express shipping.

today - Monday - the 16 th of September, I called to the customer service and received hesitating answers about my shipment, I asked to talk to a manager that just offered me a refund and did not understand my fustration, that I have called many times to check the status of this delivery, I am flighing over seas on Tuesday- tomorrow, and now all I got is nothing, after I paid a good amount for this item plus express shipping , the customer service just tried to get rid of me on the phone, did not gave me any straight answer where is the shipment , did not understand that refund is not the solution , and I need the items till the end of today .

till now I do not know where are the items, did not receive any tracking number, did not receive any straight answer, and been treated in a very unprofessional wayDesired Settlement: I WANT MY DELIVERY TO TAKE PLACE BY TODAY, AS PROMISED PLUS A COMPENSATION FOR THIS WHOLE MESS

Business

Response:

Our records indicate a web order was received for (2) Pajama Sets with payment of$66.95 being applied to a Visa Card. The Order Was '9/10/13 by priority mail to the address provided: [redacted] Our website does advise the customer that for Fed- Ex shipping we need a physical address for delivery as Fed- Ex does not ship to PO. Boxes. Please see attached. We apologize for any inconvenience Mrs. [redacted] has experienced in this matter. We are processing a refund / credit in the amount of $66.95 for reason of non-delivery. The refund will be issued to the Visa Card in which payment was applied. If I may be of further assistance please contact me at ###-###-####.

Review: I bought 3 pair of shoes and 1 pair had the sole tear loose and hang down right after wearing it once. So we called Haband to discuss a replacement pair, asked if we could send a picture, and they said we would have to wait for them to send us a label , which would take 2-3 weeks, then we could send it back. When they received it, they said they would send out a new pair. We sent the shoes back to Haband approx. 2 weeks later after receiving the label. I called 2 more weeks after that because we hadn't received new shoes yet and I wanted to determine when they would be coming. They said they had not gotten the shoes yet and should have them within 1 week. I called 1 week later and they said they still didn't have the shoes. I asked that they just replace them now as we had been waiting for close to 6 weeks. The customer service rep said they could not until they received the shoes, so I asked for the supervisor. They said they would try to find the shoes but would not send a new pair until they were received. I said I would like a new pair sent now due to the length of time we had been waiting. The supervisor said they would have to wait until the shoes were received and ended the call by hanging up on me because I continued to request the new shoes be sent out since the original shoes were defective.Desired Settlement: We simply want the replacement of the shoes expedited as we have waited 6 weeks for them to be replaced. We would also like this complaint to be on their record for other shoppers to see.

Business

Response:

We are in receipt of your letter dated May Sith forwarding the correspondence from [redacted]. We have researched our file and have no record of the leather shoes being returned to date. We apologize for any inconvenience Mr. [redacted] has experienced perhaps due to a lost of delayed package in the mail.

l have been in contact with Mr. [redacted] on 5/16/14 regarding the shoes and as a result of the call we will be shipping a replacement pair of Leather Strap Shoes in the color Khaki in the size and color requested. If I may be of further assistance of if the replacement shoes are not received please contact me at ###-###-####

Review: On 11/6/13, I ordered 2 sweaters and 1 pair of shoes from this company. Both sweaters fit fine, but the shoes(item #[redacted]) sent were the wrong size. I ordered a size 10 and was sent a size 11. After discovering this, I started calling this company 5 times a day only to get a recording.On 11/11/13, I shipped the shoes back for them to send me the correct size (size 10) or my refund of $29.99.All attempts that I have tried, has been unsuccessful!I tracked the returned shipment online and discovered it delivered on 11/22/13 at 9:41 a.m.Still this company failed to return the right size or my refund of $29.99.Desired Settlement: A refund for $29.99 or my correct size 10 in black for item #([redacted])

Business

Response:

We are in receipt of your letter dated January 10th forwarding the correspondence from [redacted]. Our records indicate the ([redacted]) Leather Strap Shoe in black was received and processed as returned on 11/29/13 with a request for an exchange in size. The exchange order was shopped on 12/16/13 to Ms.[redacted] at: [redacted]

I have been in contact with Ms. [redacted] on 1/13/14. As a result of the call in which she indicated that the exchange shipment was never received we will be processing a refund in the amount of $29.99 for the merchandise value of the shoe. The refund will be mailed within the next few days. If] may be of further assistance please contact me at ###-###-####.

Review: We placed an order which when we received the merchandise was of poor quality. We returned the merchandise and was told our credit card had been credited with the amount of the purchase minus $30.00. We have not received the credit on our account. We do not understand why it coast us $30.00 to place an order which was returned, At this point we have no merchandise and no money.Desired Settlement: Our refund and an explanation why it cost us $30.00 to place an order for which we have no product.

Business

Response:

We are in receipt of your letter dated October 25th forwarding the correspondence from [redacted]. Our records do indicate a phone order was processed on 9/9/13 with payment of$72.93 applied to the Visa Card as requested for the following:The order was shipped on 9/13/13. A refund in the amount of $52.97 was issued to the Visa Card in which payment was applied for the merchandise value of the return. There was an additional charge applied in the return process for the use of the smart label to return the merchandise. The smart label isa service provided to our customers with every shipment for the customer's convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label that is deducted when the return is processed at our warehouse. (Copy enclosed) Hatband's shipping charges are only reimbursed in the return process if the reason for return is due to defective or Hatband Error.Due to previous correspondence received a refund in the amount of $8.99 was issued on 10/25/13 for the smart label charged applied when the return was processed. We are processing an additional refund in the amount of 10.97 for the shipping/ handling charge incurred on the order. lfl may be of further assistance please contact me at ###-###-####.

Review: Company does not honor the price stated in the catalog. The items I ordered stated a discounted price for 3 or more but when ordering online the discount is not applied. I have sent two emails to the company and made a phone call. I have been unable to resolve the issue.Desired Settlement: I want $6.00 refund to the stated price of $8.99 ea for 3 or more tees, rather than the $11.99 I was charged.

Business

Response:

We are in receipt of your letter dated May 28th forwarding the correspondence from [redacted]. Our records indicate that due to previous correspondence received a refund has been processed in the amount of $6.00 as requested. The refund is being issued to the Visa Card in which payment was applied. We apologize for any inconvenience Mrs. [redacted] has experienced in this matter. if you require additional information or if the refund is not received please contact me at ###-###-####.

Sincerely,

Review: On January 23, 2014 I mailed an order to Haband with my check in the amount of $38.99 for 5 pairs of knit slacks. As of today, March 4, 2014, I have not received my order.

I checked with my financial institution and was told that the check had been electronically transferred to Haband on January 28, 2014, 5 days after mailing my original order and check.

On February 10, 2014 I called to check on my order. I was told that they had not received it and to call back in a few days and check again.

On February 18, 2014 I called to check on my order and was told again Haband had not received my order. Even though I have never ordered from Haband before, they were able to tell me my address, city, state, zip and phone number; and in the same conversation, telling me my order and check were not received. I was then told to resend a copy of the canceled check and order

On February 21, 2014 I sent a second copy of the order and a copy of the electronic funds transfer to Haband.

Today, March 4, 2014, I called to check on my order and was told the company did not receive the second copies of the order and the electronic fund transfer. I was told to resend copies to Haband, 1 [redacted] where I originally sent my order.Desired Settlement: I would like to receive my order of 5 pairs of slacks.

Business

Response:

?

In response to your recent correspondence dated March 7, 2014 regarding

Ms. [redacted] complaint. We have contacted Ms. [redacted] regarding her complaint, and our research has shown the following order was sent to an incorrect address in error. We will send the order [redacted] to Ms. [redacted] as she requested.

Ladies Slacks

[redacted] 14P 22 Lilac

[redacted] 14P 03 Navy

[redacted] 14P 02 Tan

[redacted] 14P 04 Brown

[redacted] 14P 09 White

We are sincerely sorry we disappointed Ms. [redacted] and apologize for any inconvenience she feels she has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.

Review: The internet site was vague on the color description and product class. I purchased it on line and within 30 seconds tried to cancel the order and then purchased the correct item with another transaction. When I saw the cancellation was not going through, I immediately called customer service and after waiting half an hour on the phone, someone named [redacted] came on. She told me that it takes days before the order is placed into their system, therefore they cannot cancel the order, even though I just bought it minutes before calling her. She said to call back in a few days when the order is in their system. She assured me that I would be credited in full.

I called back in several days and was told it was too late to cancel the ordere. I said I would refuse delivery. I was told to accept the package and use their return label enclosed in the package. Upon receiving the package I saw that they state in fine print, that there is a charge of $8.99 to return the package, which would be charged to my account. The purchase was for two items and they were not shipped together, therefore I was charged $8.99 twice. I e-mailed customer service and was told that it was a charge for the return. This corrupt practice must earn them lots of money from unsuspecting buyers, who trusted their service dept. to credit in full.Desired Settlement: I'm looking to be credited for $8.99 twice total of $17.98. And for this practice of non cancellation, even if made within 30 seconds of the purchase to be stopped, as it is unconscionable for consumers to have to spend hours trying to correct their unfair business practices.

Business

Response:

?

In response to your recent correspondence date February 5th our records indicate a refund / credit in the amount of 17.96 was issued to the [redacted] Card in which payment was applied on 2/5/14 for the mart label charges incurred on the return of the order for Mr.[redacted]. Correspondence has been sent to Mr.[redacted] notifying him of the amount and date of his credit. | fl may be of further assistance please contact me at ###-###-####.

Review: I placed an order on 1/7/2015. The charge was already taken from my credit card. I was told it was shipped 1/24/2015 with an estimated arrival 2/1/2015. The tracking number says "No update since 1/31/2015." I called customer service and was told to check with fed ex. Fed ex says " shipment information sent to U.S. Postal service." I track the package through U.S. Postal service and it say " No update since 1/31/2015. Through all of this I never received any kind of email, regular mail or phone call except that my order was confirmed.I call Haband again and was told that the postal service didn't receive it. It is now 2/5/2015 and I still have no package.Desired Settlement: Product was a coat. I'd like to get the coat before summer. If they can't send me the coat they should refund the money

Consumer

Response:

My name is [redacted] I recently made a complaint about a company that I want to dismiss because the problem was resolved.

Review: As I was placing an online order at the end of May with them the website errored. After waiting sometime, no email confirmation came thru to indicate that an order was received, so I placed another order. After a couple or days I had 2 charges show up. I called the company and explained what happened. I was told by [redacted] to refuse the order or just return to sender because it was too late to stop the order that had gone thru when the web errored. I told him that I knew without a label on the package that I have no way to prove I sent anything back- there is a return label on the invoice for the order, I would use that. I got one order confirmation, emailed the company and asked for the order number of both orders . [redacted] had assured me of my full refund. After I had returned the package and tracked it thru fed ex to see if it was received back . The young lady I spoke with, after giving her the tracking number, verified that they had gotten the package and that it would take a month to refund. I had not received an email to indicate a refund as I had been told that I would, to I called on July 3rd, I spoke with [redacted] and he said he would forward the request to get the remainder of my refund and that I would get the full amount (he told me that they had only refunded $28.55- the amount I was charged was 97.94). - I waited until yesterday and had not gotten an email to indicate a return and asked about the remainder of my refund- I was then told that only one item was received and therefore that is why I got the refund of only $28.55. I tried to find out why I wasn't notified of this when I called before, and again asked why I never received any email to indicate the amount. I was then told that he checked and the package was only a certain weight when it came back so I couldn't get a full refund. - he said I only returned one pair. I told him that I didn't fully open the package, just took out the label and sent it to them with their label.Desired Settlement: I want the remained of my refund. I was charged 97.94 and they only gave me 28.55- I would like an email to state that is what I will receive. Their web says an email is required in order to place an order- I was informed that the order that was sent from the web error didn't have an email- it was clearly an error, which I accepted , and was willing to wait to get the package and return it. I tried resolving this as soon as I was aware- around May 29th- It is now July 11 and they are not willing to refund me. I sent back their package, didn't inspect to see what was in it- just returned it with the label. I didn't want the package to have to be repackaged, so I just taped it up where I puleld out the invoice with the return label. they didn't indicate how much their package weighed when they sent it, just said it wasn't heavy enough for what they sent

Business

Response:

In response to your recent correspondence dated July 14, 2014 regarding

Mr. [redacted]’s complaint on a duplicate order. Our research has indicated two orders were placed through our website on May 13, 2014.

Order # [redacted]

E6Y68 Dr. Scho 9 W Black 1 $33.99

E6Y68 Dr. Scho 9 W Indigo 1 $33.99

D2Y05 Lightwei XL CADET B 1 $15.99

E3D10 Dr.Scho 9 W Bone 1 $ 38.99

FREE POSTAGE

TOTAL $122.96

Order # [redacted]

X9Y $ 10.00 OFF 1 $ 0.00 OFF

E090V LTHR T-S 9 W Bone 1 $28.99

E6Y54 SCH LTHR 9 W BACK 1 $31.99

E6Y54 SCH LTHR 9 W INDIGO 1 $31.99

SHIPPING $14.99

TOTAL $97.94

Our research has indicated that the merchandise on order #[redacted] has been returned and refunds have been processed to the Visa Card as follows:

06/24/14 $28.55

07/17/14 $54.42

07/23/14 $14.97 Total refund $97.94

As we value Mr. [redacted] as a customer we have issued an addifional refund to the Visa card in the amount of$10.00 for order [redacted].

We are sincerely sorry we disappointed Mr. [redacted] and apologize for any inconvenience he has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.

Review: I have been a customer of Haband since 2009. Free items were always received with every order via advertisements included with the mailings. In Jan. 2014 an order was placed to which the free items for that mailing were not received. I contacted customer Service via phone and was told that they were not going to send any free items with that order. I then told them to cancel my account. I have been receiving continuous mail solicitations from Haband ever since. I have written on EVERY envelope "return to sender" and have not opened or kept any offers from Haband since that time. On 6-16-14 I returned yet another mailing with a signed, typed letter stating that if I were not removed from the list, a complaint would be filed. Today, 6-24-14, two more mailing offers were received. I have filed this harassment complaint with the Revdex.com and the FTC as stated in my correspondence.Desired Settlement: I do not want any more contact from Haband or it's partners.

Business

Response:

We are in receipt of your letter dated June 11th forwarding the concerns from [redacted]. We are extremely sorry Mr. [redacted] has been inundated with catalog mailings and have immediately took steps to remove his name from our mailing list, and those of our sister companies. As with most catalog companies we prepare our mailings in advance to be sent to our customers; therefore, he may receive one or two additional mailings before the name removal takes full effect.

We appreciate Mr. [redacted]’s patience while these steps are implemented. It was not our intent to inconvenience him with unwanted mailings and we apologize for the inconvenience they have caused.

Haband is a rip off company, they are charging my credit card a monthly VIP fee without my authorization. Why would anybody pay for absolutely no service? I will never shop with them again!

Review: I have requested to be removed from all mailing lists of this company. I have wrtten to many addresses with no response or results. I want them to remove name and address from all data bases used and I want written confirmation.Desired Settlement: Remove from all mailing lists of this company

Business

Response:

We are in receipt of your letter dated June 20th forwarding the concerns from [redacted]. We are

extremely sorry Ms.[redacted] has been inundated with catalog mailings and have immediately took steps to remove her name from our mailing list, and those of our sister companies. As with most catalog companies we prepare our mailings in advance to be sent to our customers; therefore, she may receive one or two additional mailings before the name removal takes full effect.

We appreciate Ms. [redacted]’s patience while these steps are implemented. It was not our intent to inconvenience her with unwanted mailings and we apologize for the inconvenience they have caused.

Sincerely,

Review: I live in Massachusetts.

On 12/07/2015 I ordered 5 FIGI Holiday Gift Baskets through my Haband/Comenity credit account to be sent to 5 different households around the US (Connecticut, Georgia and Virginia). I called Haband later that day because I was concerned that the gift card section did not give me an opportunity to send a greeting or say where baskets came from. I was told by CSR I needed to call after 24-48 hours before they could see order on their computer. When I returned call 72 hours later I was told at first I needed to call back in 24-48 hours at which time I informed the CSR I had called a few days prior and was told the same thing. Then CSR stated order went out the day before. I then discovered ALL FIVE BASKETS WERE SENT TO ONE PERSON!!!! I was told to contact FIGI company because there was nothing Haband could do since FIGI sent baskets out. When I called FIGI CSR said this was the fault of Haband and that there was nothing FIGI could do because Haband sent baskets out. Meantime I will be charged approximately $200.00 with a promise of a $5.00 gift certificate from Haband. Haband, on third call, said it was my fault since I should have gone into the computer and entered the 5 recepients' names as separate orders even though the order form provided a drop-down where I typed in each prospective recipient and their addresses. Haband stated they could only send all items in any 1 order to 1 address but I also ordered candy (to be sent to me) on this same order and I understand the candy is en route to me now, according to the Haband CSR. All 5 baskets were sent/ received by the last person on the drop-down on 12/12/15. I have not received the candy as of today, 12/17/2015.Desired Settlement: Either send gift baskets to intended recepients OR do not charge my account for FIGI gift baskets.

Business

Response:

[redacted] Revdex.com OF NEW JERSEY [redacted] BLDG A SUITE 202 [redacted] Re: I.D. # 11001379 [redacted] January 6, 2016 Dear [redacted] We are in receipt of the concerns of Diane Smart submitted on 12/17/15 regarding her Haband order number [redacted] that was to be shipped to five different recipients. Our records indicate that an internet order was received and processed on 12/07/15 for (5) Holiday Feast Gift Boxes @ $38.39 per box. This order was shipped on 12/10/15 and the payment of $191.95 was applied to the Haband credit card as requested. The shipping address for the (5) Holiday Feast Gift Boxes was as follows: [redacted] Bridgewater, MA 02324 Our tracking information shows that this order was delivered on 12/12/15. We do not have a record of the four other addresses that the customer that the customer requested to have the merchandise shipped. We are processing a refund for the four Holiday Gift Boxes that were to be sent to the different addresses. A second internet order was processed on 12/07/15. Order # [redacted] was shipped to Diane Smart on 12/09/15 and was delivered on 12/21/15. The merchandise on this order was Holiday Candy. We apologize for any inconvenience [redacted] has experienced in dealing with this matter. In the interest of customer service we will be processing a refund in the amount of $153.56 for the merchandise value of the four Holiday Gift Boxes. The refund will be issued to the Haband Credit Card in which payment was applied. If you require additional information please contact me at [redacted] Sincerely. [redacted] Haband Company