Ordered a livestock feed bin 12/16/18, 12/still not deliveredPaid extra for 2-day delivery Have emailed and called, but customer service is terribleI will never patronize this company againDo not buy from this site!!!!!!!!!!!!!
I ordered a bit, reins, and *** for a new horse on 2/29/from the website www.statelinetack.com I paid day shipping so that these items would be here when my daughter's new horse arrived When I placed the order it said all items were in stock and would ship the next day I decided the next morning, 3/1/16, to add a pad to my order I called and was told that I could not add to the order because it had already shipped That was understandable The next day, 3/2/I still had not received a shipping notification as my original order email said I would when the items shippped So, I called them (on 3/2/about 2pm) and asked if my order had shipped I was told that they would have to check with the warehouse and call me back I asked when I could receive a call back I was told that it would be before 6pm when they closed
I received NO phone call back So, the next morning I had an email (3/3/16) that my order had shipped that morning and would not arrive u
Product sent not as pictured or advertised on their websitePurchased spurs, rowel, pins from horse.comThey did not come with rowels or pinsThey are rustedHorse.com wants 10% restocking fee plus pictures before they will allow them to be returnedTheir order number is ***
I ordered my pets heartworm medication on Nov 19, I contacted customer service immediately to find out where to mail the script for the medicationDidn't receive a response the first time, so I e-mailed customer service againThey contacted me on Nov and assured me that the script wouldn't get lostI mailed it to the address they gave me on the 22ndIt is now Dec6th and they still haven't processed my orderI have given them my vet's information for them to verify the script as well as for my vet to fax them a script if their company lost it*** refuses to respond to my emails or contact my vetSo now my dog cannot get her medication because *** lost my original script and they refuse to call my vet directly for a new script
ON December 2, I order a pair of boots for my step son Upon receiving the item and trying them on they were to big, we were unaware that this brand of boots ran larger then then most other brands I called *** *** also known as TAB LLC, and they said they would get me an RA number and I could exchange them I received an e-mail with an RA number a few days later and the information of where to return the item and that they would issue a refund minus a 10% restocking fee I called them back and told them I just wanted to exchange the item, and they stated that they only issue refunds, but since it was christmas time that I might want to re-order them and pay them again to get them in time and they would issue a refund once they got the other boots back I told them I am on a fixed income and can't afford to do that, so I just sent the boots back which cost me an additional $to do so They received the boots back on December 7th, I waited for refund and behold n
I purchased a pair of *** paddock boots on 5/29/from Horse.com which I did not receive until early JuneMy daugher took them to camp 6/24-6/and the seams of the laces broke the first day she used themWhen I contacted Horse.com, they advised me that since the day window for returns had passed, they could not deem the boots defective or return any moneyI would be happy to send you the receipt and pictures of the defective shoesThey should stand by their productsThese boots did not even last two daysThe boots were delivered 6/6/and I contacted Horse.com 7/6/after the July 4th holiday since they are closed on weekendsI would like them to replace the boots with good ones or refund my money
Dealing with Tabcom aka State Line Tack has been a nightmare I am currently out close to $because they shipped me a damaged saddle It had to be returned to the manufacturer Fabtron I went ahead and purchased a second saddle, paid by pay palHowever, Fabtron refused to send it out even though they had a tracking number for the returned saddleThe first saddle was ordered on January 13th however was not shipped out until January 16th even though it clearly states IN STOCK usually ships in hours Finally they supposedly shipped the saddle on Thursday January 24th but still have not sent the tracking number though I requested it several times Today, January 26th, no refund has been issued for the returned saddle, and no tracking number for the new one According to the FTC, a company should send the merchandise AS Advertised I spoke directly to Tabcoms drop ship department and they assured me the saddle was shipped yet could not provide a tracking number Then I received an automated email saying it was back ordered and would be shipped on the 28thTabcom told me to ignore it They said the manufacturer said it was shipped, but they could not provide a tracking number Now is Saturday; Fabtron is closed No saddle, No refund, No tracking number Now I am seeing other customer reviews and agree with them Saying things like: "Misleading advertising and very unprofessional customer service." "Ordered a livestock feed bin 12/16/18, 12/still not deliveredPaid extra for 2-day deliveryHave emailed and called, but customer service is terribleI will never patronize this company againDo not buy from this site!!" In fact, every review I have read is a one With all the reviews I now see this the standard to which their customer service has been lowered toreviewI wish I had read the previous reviewsYet the Revdex.com Still says an A+ rating? No very assuring
I ordered a Outback Trading Company duster from this companyWhen I received the item it was a jacketI called customer service to let them know and get the product returned and the item I ordered shippedThe customer service rep discovered that the item numbers for all of the Outback Trading options were incorrect and mismatched with the picture and item descriptionHe was going to get me the item I ordered and call me back to let me know what to do about returning the incorrect itemI never heard backI called two more times and the second time I was told I need to take pictures of the incorrect item before they could do anythingI refused and was transferred to the customer service managerShe emailed me the return UPS sticker and told me that as soon as she saw movement on the item she would issue creditThey got the item back yesterdayWas told by customer service that it takes to hours for them to get the credit processedIt didn't take them that long to withdraw funds from my accountMy next step will be legal actionJudging from other reviews on this site, truth is not recognized at StatelineBuyer bewareI will not ever purchase anything from them again and will not recommend them to anyone
MISLEADING ADVERTISING ALERT! I placed an online order yesterday for Taste of Wild dog food The website states "Free Shipping on orders over $69" However, when I went to check out, a message came up stating that my order was on hold I called the company the next day and a Rep told me that my order was on hold pending a "freight quote." My order was for over $so I asked why I would need a freight quote - my order's over $69, it should be free per their advertisement The Rep said "No, free shipping is only for up to lbs You pay shipping after that." I told her that there was NO disclosure of that kind on their website If so, I would have gone with another competitor who offered same price and same free shipping offer Rather than address my concern regarding shipping, the Rep happily offered to CANCEL my order What kind of company's first solution to a customer concern is to cancel their order? I did cancel my order and told her I would leave feedback on Yelp and Revdex.com about their misleading advertising I wish I had checked on Yelp yesterday before placing my order with Dog.com as this company is rated on Yelp as "Star" out of possible stars (TABcom, LLC is the parent company of Dog.com Dog.com is not listed on this Revdex.com website so I am leaving commentary with their parent co.)
I ordered a saddle 4/from Stateline Tack that on the website was listed as in stockIt was marked shipped with a ups tracking number on the 19th, but never was accepted by upsWhen I called on the 28th, I was told it would take up days to reach the manufacturer as they could only be reached through email, and that it was not the fault or responsibility of Stateline that it did not get shipped It shipped that day after I said I wanted to cancel the orderI decided to try once more and ordered a saddle pad, again listed as in stockTwo days later, I got notice that it was on back order with no date of when it might be deliveredI called and was told they just got the date and it was June 29thI ordered it April 26thI asked if there was another color of the same pad I could exchange it with, and they were all back orderedI cancelled the order, and have yet to receive confirmation of the cancellationThe communication between the company and the vendors is very poorYou might save a couple dollars on Tack or shipping, but it's not worth the frustration or the wait time
I ordered from the above referenced company on 5/5/There system had a major glitch and ran my card times, when I became aware of the situation I phoned into them right away , there message states there open on Saturdays but as I was informed Monday by them they are not and I was told they will look into there voicemailSo I spoke with my card company as well as the 3rd party processor *** ***They informed that the company processed my card times , so I gave them permission to cancel the other too and leave oneSo I called in to state line on Monday and spoke with Meghan, Susan , Jackie and another rep and then ended with MeghanI was informed in the morning that they have my money in pending and there department is working on pulling the order as there request I was to call *** etc to get merchant id, terminal id and an order numberSo noon came around and I did not hear back from anyone , so I called in again just to be dragged around and misinformed , again gave t
I ordered a box of rawhide bones and, upon arrival, the bones have an unusual white coating Although I have bought this same box of bones regularly over the past several years, this box was different The bones were not wrapped in a plastic bag during shipping, and perhaps moisture is to blame But my dogs vomited from the bones and the product is not useable I contacted dog.com customer service using their online form Customer service requested a photo, which I supplied I never heard back from anyone there, despite repeated attempts to ask for a resolution I have been simply ignored for weeks
I submitted an order this Friday through 1800PetSupplies.com for a dog collar for my dog that was getting out of surgery today Despite placing the order, 11:Pennsylvania time and paying $for next day shipping, when I reviewed my confirmation it said the collar would be going out on Monday for delivery on Tuesday which I thought was a mistake I called to confirm and was told by a representative that there was still a chance the collar would go in the mail today, and left with the impression I would still be able to cancel if it didn't and was told I would get a call as to the status of the order When I didn't receive a call, I called to cancel the order at 4:pm Pacific and was told there was no way to cancel because "It was in the warehouse." I was told by the customer service agent, I would have to pay for the expedited shipment, AND to send it back, to get a refund, instead of cancelling a UPS next day service that was a waste of money I am frustrated to the point th
I placed an order on December 14, and paid for 3rd Day Air Shipping as the items ordered were Christmas presents for a young girl On December 15, I received an email notification that the items had been shipped When I began checking status of the shipment around December 20, 2017, the items appeared to have never left the origin I checked with *** and likewise, I was informed that the company had created a shipping label but never actually shipped the item I have sent three (3) emails to customer service but as of this date I have not received any replies
My shipment arrived in a box that literally was run over by a truck with a gaping hole and the box was full of crushed stonesBecause these were electric heated buckets I was concerned with there safety and immediately called and spoke with different ‘supervisors’ and was given an e mail address to send photos and was told someone would get back to me Nobody did so I called AgAIN to verify if the pics had been received and was told ‘we are looking at them now and my supervisor will be calling you shortly I made it clear I wanted the shipment replaced and picked up and that I was afraid to use them weeks went by and still no follow up or new shipmentOut of desperation I plugged them all in on the basement floor with water and they were ok I called againsatisfaction and no follow up or written apology Only a credit for shipment on my credit cardWill never do business or recommend this company!
I have contacted this company TWO times now because they messed up my order but I have had ZERO response back! I ordered a large box of bones for my dog and a few other itemsInstead of sending the box of bones they sent ONE boneThey have been unresponsive and will not fulfill my order as it was placed!
Aug12, 2017: Ordered Atopica (cat allergy medicine) from KV Supply (owned by Tabcom, LLC)Aug23, 2017: Called Customer Service to learn delivery date Was told my doctor hadn't yet authorized it NOT TRUE Asked why I wasn't notified, was told "The Pharmacy" is in charge of everything, and they don't communicate with customersI CANCELED MY ORDERAs far as this company is concerned, my precious companion's skin can rot offNot acceptableCarole Joslin
I ordered a pair of pull on Paddock Boots in size Customer reviews on the website said these boots ran too small and to get a size larger, which I did When I placed the order, I was told if I was not happy with the boots and/or they did not fit, they could be returned for a refund At no time was it stated that I would be responsible for the return shipping cost I even expressed my concern that the boots ran small and was told, no worries, just return them if they do not fit I ordered them a size larger that the show size worn, and they are still way too small Cannot even go over the ankle of the foot, and when my daughter tries to pull harder she states the side pull feels like it is going to come loose When I called customer service, spoke to supervisor "Katelyn B" (unsure of the spelling of name) at extension ***, she absolutely refused to send me a prepaid mailing label stating that all manufacturers differed in their sizing and just because I read the customer com
BEWARE....Return Policy Ordered several products and family member bought me of the products BEFORE products I ordered were delivered Products came in separate deliveries by FedEx Called customer service, explained reason for returning last delivery which was the duplicate products from family member No return shipping label included in package so I requested return label Was told I had to pay for shipping due to return policy which is provided when ordering I was told I could return products by any means of shipping (FedEx, Parcel, or Post Office) I chose Parcel Post The duplicate products totaled $when ordered BUT returning them cost me $ Other means of shipping would cost me more so I shipped them and used a credit card to return products I called 1800PetSupplies and was told they would get back to me after speaking to higher up management RESULT: I received $gift card to their store for returning $worth of products but cost me $for returning them
Ordered a livestock feed bin 12/16/18, 12/still not deliveredPaid extra for 2-day delivery Have emailed and called, but customer service is terribleI will never patronize this company againDo not buy from this site!!!!!!!!!!!!!
I ordered a bit, reins, and *** for a new horse on 2/29/from the website www.statelinetack.com I paid day shipping so that these items would be here when my daughter's new horse arrived When I placed the order it said all items were in stock and would ship the next day I decided the next morning, 3/1/16, to add a pad to my order I called and was told that I could not add to the order because it had already shipped That was understandable The next day, 3/2/I still had not received a shipping notification as my original order email said I would when the items shippped So, I called them (on 3/2/about 2pm) and asked if my order had shipped I was told that they would have to check with the warehouse and call me back I asked when I could receive a call back I was told that it would be before 6pm when they closed
I received NO phone call back So, the next morning I had an email (3/3/16) that my order had shipped that morning and would not arrive u
Product sent not as pictured or advertised on their websitePurchased spurs, rowel, pins from horse.comThey did not come with rowels or pinsThey are rustedHorse.com wants 10% restocking fee plus pictures before they will allow them to be returnedTheir order number is ***
I ordered my pets heartworm medication on Nov 19, I contacted customer service immediately to find out where to mail the script for the medicationDidn't receive a response the first time, so I e-mailed customer service againThey contacted me on Nov and assured me that the script wouldn't get lostI mailed it to the address they gave me on the 22ndIt is now Dec6th and they still haven't processed my orderI have given them my vet's information for them to verify the script as well as for my vet to fax them a script if their company lost it*** refuses to respond to my emails or contact my vetSo now my dog cannot get her medication because *** lost my original script and they refuse to call my vet directly for a new script
Very Unprofessional
ON December 2, I order a pair of boots for my step son Upon receiving the item and trying them on they were to big, we were unaware that this brand of boots ran larger then then most other brands I called *** *** also known as TAB LLC, and they said they would get me an RA number and I could exchange them I received an e-mail with an RA number a few days later and the information of where to return the item and that they would issue a refund minus a 10% restocking fee I called them back and told them I just wanted to exchange the item, and they stated that they only issue refunds, but since it was christmas time that I might want to re-order them and pay them again to get them in time and they would issue a refund once they got the other boots back I told them I am on a fixed income and can't afford to do that, so I just sent the boots back which cost me an additional $to do so They received the boots back on December 7th, I waited for refund and behold n
I purchased a pair of *** paddock boots on 5/29/from Horse.com which I did not receive until early JuneMy daugher took them to camp 6/24-6/and the seams of the laces broke the first day she used themWhen I contacted Horse.com, they advised me that since the day window for returns had passed, they could not deem the boots defective or return any moneyI would be happy to send you the receipt and pictures of the defective shoesThey should stand by their productsThese boots did not even last two daysThe boots were delivered 6/6/and I contacted Horse.com 7/6/after the July 4th holiday since they are closed on weekendsI would like them to replace the boots with good ones or refund my money
Dealing with Tabcom aka State Line Tack has been a nightmare I am currently out close to $because they shipped me a damaged saddle It had to be returned to the manufacturer Fabtron I went ahead and purchased a second saddle, paid by pay palHowever, Fabtron refused to send it out even though they had a tracking number for the returned saddleThe first saddle was ordered on January 13th however was not shipped out until January 16th even though it clearly states IN STOCK usually ships in hours Finally they supposedly shipped the saddle on Thursday January 24th but still have not sent the tracking number though I requested it several times Today, January 26th, no refund has been issued for the returned saddle, and no tracking number for the new one According to the FTC, a company should send the merchandise AS Advertised I spoke directly to Tabcoms drop ship department and they assured me the saddle was shipped yet could not provide a tracking number Then I received an automated email saying it was back ordered and would be shipped on the 28thTabcom told me to ignore it They said the manufacturer said it was shipped, but they could not provide a tracking number Now is Saturday; Fabtron is closed No saddle, No refund, No tracking number Now I am seeing other customer reviews and agree with them Saying things like: "Misleading advertising and very unprofessional customer service." "Ordered a livestock feed bin 12/16/18, 12/still not deliveredPaid extra for 2-day deliveryHave emailed and called, but customer service is terribleI will never patronize this company againDo not buy from this site!!" In fact, every review I have read is a one With all the reviews I now see this the standard to which their customer service has been lowered toreviewI wish I had read the previous reviewsYet the Revdex.com Still says an A+ rating? No very assuring
I ordered a Outback Trading Company duster from this companyWhen I received the item it was a jacketI called customer service to let them know and get the product returned and the item I ordered shippedThe customer service rep discovered that the item numbers for all of the Outback Trading options were incorrect and mismatched with the picture and item descriptionHe was going to get me the item I ordered and call me back to let me know what to do about returning the incorrect itemI never heard backI called two more times and the second time I was told I need to take pictures of the incorrect item before they could do anythingI refused and was transferred to the customer service managerShe emailed me the return UPS sticker and told me that as soon as she saw movement on the item she would issue creditThey got the item back yesterdayWas told by customer service that it takes to hours for them to get the credit processedIt didn't take them that long to withdraw funds from my accountMy next step will be legal actionJudging from other reviews on this site, truth is not recognized at StatelineBuyer bewareI will not ever purchase anything from them again and will not recommend them to anyone
MISLEADING ADVERTISING ALERT! I placed an online order yesterday for Taste of Wild dog food The website states "Free Shipping on orders over $69" However, when I went to check out, a message came up stating that my order was on hold I called the company the next day and a Rep told me that my order was on hold pending a "freight quote." My order was for over $so I asked why I would need a freight quote - my order's over $69, it should be free per their advertisement The Rep said "No, free shipping is only for up to lbs You pay shipping after that." I told her that there was NO disclosure of that kind on their website If so, I would have gone with another competitor who offered same price and same free shipping offer Rather than address my concern regarding shipping, the Rep happily offered to CANCEL my order What kind of company's first solution to a customer concern is to cancel their order? I did cancel my order and told her I would leave feedback on Yelp and Revdex.com about their misleading advertising I wish I had checked on Yelp yesterday before placing my order with Dog.com as this company is rated on Yelp as "Star" out of possible stars (TABcom, LLC is the parent company of Dog.com Dog.com is not listed on this Revdex.com website so I am leaving commentary with their parent co.)
I ordered a saddle 4/from Stateline Tack that on the website was listed as in stockIt was marked shipped with a ups tracking number on the 19th, but never was accepted by upsWhen I called on the 28th, I was told it would take up days to reach the manufacturer as they could only be reached through email, and that it was not the fault or responsibility of Stateline that it did not get shipped It shipped that day after I said I wanted to cancel the orderI decided to try once more and ordered a saddle pad, again listed as in stockTwo days later, I got notice that it was on back order with no date of when it might be deliveredI called and was told they just got the date and it was June 29thI ordered it April 26thI asked if there was another color of the same pad I could exchange it with, and they were all back orderedI cancelled the order, and have yet to receive confirmation of the cancellationThe communication between the company and the vendors is very poorYou might save a couple dollars on Tack or shipping, but it's not worth the frustration or the wait time
I ordered from the above referenced company on 5/5/There system had a major glitch and ran my card times, when I became aware of the situation I phoned into them right away , there message states there open on Saturdays but as I was informed Monday by them they are not and I was told they will look into there voicemailSo I spoke with my card company as well as the 3rd party processor *** ***They informed that the company processed my card times , so I gave them permission to cancel the other too and leave oneSo I called in to state line on Monday and spoke with Meghan, Susan , Jackie and another rep and then ended with MeghanI was informed in the morning that they have my money in pending and there department is working on pulling the order as there request I was to call *** etc to get merchant id, terminal id and an order numberSo noon came around and I did not hear back from anyone , so I called in again just to be dragged around and misinformed , again gave t
I ordered a box of rawhide bones and, upon arrival, the bones have an unusual white coating Although I have bought this same box of bones regularly over the past several years, this box was different The bones were not wrapped in a plastic bag during shipping, and perhaps moisture is to blame But my dogs vomited from the bones and the product is not useable I contacted dog.com customer service using their online form Customer service requested a photo, which I supplied I never heard back from anyone there, despite repeated attempts to ask for a resolution I have been simply ignored for weeks
I submitted an order this Friday through 1800PetSupplies.com for a dog collar for my dog that was getting out of surgery today Despite placing the order, 11:Pennsylvania time and paying $for next day shipping, when I reviewed my confirmation it said the collar would be going out on Monday for delivery on Tuesday which I thought was a mistake I called to confirm and was told by a representative that there was still a chance the collar would go in the mail today, and left with the impression I would still be able to cancel if it didn't and was told I would get a call as to the status of the order When I didn't receive a call, I called to cancel the order at 4:pm Pacific and was told there was no way to cancel because "It was in the warehouse." I was told by the customer service agent, I would have to pay for the expedited shipment, AND to send it back, to get a refund, instead of cancelling a UPS next day service that was a waste of money I am frustrated to the point th
I placed an order on December 14, and paid for 3rd Day Air Shipping as the items ordered were Christmas presents for a young girl On December 15, I received an email notification that the items had been shipped When I began checking status of the shipment around December 20, 2017, the items appeared to have never left the origin I checked with *** and likewise, I was informed that the company had created a shipping label but never actually shipped the item I have sent three (3) emails to customer service but as of this date I have not received any replies
My shipment arrived in a box that literally was run over by a truck with a gaping hole and the box was full of crushed stonesBecause these were electric heated buckets I was concerned with there safety and immediately called and spoke with different ‘supervisors’ and was given an e mail address to send photos and was told someone would get back to me Nobody did so I called AgAIN to verify if the pics had been received and was told ‘we are looking at them now and my supervisor will be calling you shortly I made it clear I wanted the shipment replaced and picked up and that I was afraid to use them weeks went by and still no follow up or new shipmentOut of desperation I plugged them all in on the basement floor with water and they were ok I called againsatisfaction and no follow up or written apology Only a credit for shipment on my credit cardWill never do business or recommend this company!
I have contacted this company TWO times now because they messed up my order but I have had ZERO response back! I ordered a large box of bones for my dog and a few other itemsInstead of sending the box of bones they sent ONE boneThey have been unresponsive and will not fulfill my order as it was placed!
Aug12, 2017: Ordered Atopica (cat allergy medicine) from KV Supply (owned by Tabcom, LLC)Aug23, 2017: Called Customer Service to learn delivery date Was told my doctor hadn't yet authorized it NOT TRUE Asked why I wasn't notified, was told "The Pharmacy" is in charge of everything, and they don't communicate with customersI CANCELED MY ORDERAs far as this company is concerned, my precious companion's skin can rot offNot acceptableCarole Joslin
I ordered a pair of pull on Paddock Boots in size Customer reviews on the website said these boots ran too small and to get a size larger, which I did When I placed the order, I was told if I was not happy with the boots and/or they did not fit, they could be returned for a refund At no time was it stated that I would be responsible for the return shipping cost I even expressed my concern that the boots ran small and was told, no worries, just return them if they do not fit I ordered them a size larger that the show size worn, and they are still way too small Cannot even go over the ankle of the foot, and when my daughter tries to pull harder she states the side pull feels like it is going to come loose When I called customer service, spoke to supervisor "Katelyn B" (unsure of the spelling of name) at extension ***, she absolutely refused to send me a prepaid mailing label stating that all manufacturers differed in their sizing and just because I read the customer com
BEWARE....Return Policy Ordered several products and family member bought me of the products BEFORE products I ordered were delivered Products came in separate deliveries by FedEx Called customer service, explained reason for returning last delivery which was the duplicate products from family member No return shipping label included in package so I requested return label Was told I had to pay for shipping due to return policy which is provided when ordering I was told I could return products by any means of shipping (FedEx, Parcel, or Post Office) I chose Parcel Post The duplicate products totaled $when ordered BUT returning them cost me $ Other means of shipping would cost me more so I shipped them and used a credit card to return products I called 1800PetSupplies and was told they would get back to me after speaking to higher up management RESULT: I received $gift card to their store for returning $worth of products but cost me $for returning them