[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are still acting as if the behavior of their sales representatives was correct and still haven't rendered an apology, nor addressed the solution I proposed They are still lying and covering their backs instead of admitting the error of their waysI do not want the car they sold me, I did not buy a new car to be fixed up by their technicians! If I wanted to buy an old car I would have bought a used car for a fraction of the price And even if the car had no issues they still flat out deceived me into trading in my car with promisesThey told me they would help me save money and tricked me into trading in my car with promises of getting me a [redacted] and lowering my car payments, thus helping me “save” on the long termWhich did not happen, in fact I owe way more money than I did beforeThey did not deliver on their promise, and even after the fact they are still pushing their lie! They are even lying about the time frame and who I actually spoke toI called Toyota Corporate on the dates I submitted along with this complaint, I left a voice-mail for Michael R [redacted] explaining that what they did to me was wrong and had mislead me into trading in my car with promises of saving me money which ended up with me having to pay way more money than what I was actually paying before, he replied by leaving me a voice-mail, I called back and I spoke to MrR [redacted] on 10/31/ When I asked him to explain to me how he was supposedly saving me money, now that I had the numbers in front of me and realized what they had done, then he said he didn't knowAfter reassuring me time and time again at the dealership when I bought the car that I was saving so much money by doing this, now his response was that he doesn't know At his response and seeing that speaking to the dealership directly would not get me anywhere, I called the Toyota Corporate Office, explained the situation to them and filed a complaintThey told me it would take the dealership two days to respond, and since I didn't hear from them, I called them myself on 11/01/When I spoke to the sales manager he came up with another story on the price of the car; Michael R [redacted] on 10/31/ told me the car only cost me thousand, by Saturday the price of the car had mysteriously shifted to thousand, yet Toyota Finance says the price of the car is a completely different amount, excluding the GAP insurance and other fees The dealership is flat out lyingWhen the manager got off the phone, the next person that got on the phone was rude and even had the nerve of blaming me for falling for the scam; I told him he had to help me and to change his tone and attitude with me, then he told me to go by on MondayI called Toyota Corporate again and told them I didn’t think that the dealership was going to be much help and that is when they advised I get legal counsel or contact the Better Business Borough which I didAt this point I know they have no intention in resolving this situation truthfully and without pulling another scam on me They need to respond according to the terms that I previously proposed on this complaint: I want a Toyota [redacted] **, “which is what I was offered, with less car payments, a 0.00% APR, $money down and a $monthly car payment for monthsI want to save like they promised me I would, not losing a penny of my previous investmentI also want compensation for any medical bills I might incur because of this ordealAfter this situation I haven’t been able to sleep much at night, I'm experiencing anxiety and have even lost my appetiteI lost over $11, thousand dollars because of their fraudulent representation of the trade-in, money I might never recuperate and was scammed to take a $36,dollar debt including fees, taxes, a warranty that I explicitly told them I do not want, and an overpriced car which has issues...” And if they insist in excusing their fraudulent behavior by completely ignoring the facts to continue to cover up for the unethical behavior of their sales representatives, instead of apologizing and treating me like a customer, I will simply turn this over to an attorneyThanks Regards, [redacted]
December 22, Dear [redacted] , On 12/22/my assistant contacted [redacted] and sent them the enclosed "data source correction form." She was told by [redacted] that it will take 3-business days for the record to be updated in their system [redacted] may contact my assistant Sarah B [redacted] at ###-###-#### if he has any further questions Sincerely, Allen B General Manager
August 14, [redacted] The Revdex.com Metro Washington DC & Eastern PA Re: ID # [redacted] >Dear [redacted] ***, We sincerely apologize for the delay in paperworkThe state of New Jersey rejected the Pennsylvania title we initially sent them and it took them over days to return the paperwork to usOnce we received the paperwork back, we immediately submitted to Pennsylvania for another title, which will be arriving within the next few daysWe have already been granted approval for expedition for the New Jersey paperwork once we receive the title back from Pennsylvania I apologize for the delay, but we have been unable to contact the [redacted] 's at their contact phone numbersMy title clerk, Robin will email them at the address they provided in their complaint with status updates and CC myself on all correspondence Sincerely, Allen B [redacted] General Manager
In Mr [redacted] 's complaint he stated that "Halterman would not acknowledge the warranty which we purchased." We in fact did acknowledge the warranty for a covered repair when Mr [redacted] brought the vehicle in on June 17, At that time the left front caliper was replaced at not cost to Mr [redacted] We did remove the spare tire from Mr [redacted] 's vehicle in accordance with the service bulletin issued directly from [redacted] Unfortunately at this time [redacted] has not finalized a repair for this recall, therefore there is no remedy at this time(Attached you will find the information notice for customer questions issued directly from [redacted] ) Mr [redacted] will receive information via mail when the remedy for that recall in confirmed by [redacted] We apologize that Mr [redacted] is having issues with the vehicle door, but unfortunately he did not bring the vehicle in until more than months after the vehicle purchase and repairs would not be covered under the ***'s warranty As a courtesy to Mr [redacted] we would like to offer a good-will gesture of a $service credit that he can use towards his repair.Sincerely, Allen B [redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Greetings, I am very "willing to be in contact with the management team" and I am thankful to the contact I am providedbut, I am not willing to go on another two year hunt from one department to anotheri will be happy to talk to anyone who has the authority to assistso far, I have been shuffled between the finance manager, sales associates, service manager (mrTaits) and returned a call to the customer service assistant (mrRaymond) whose solution was not acceptable as I explained the reason I contacted the Revdex.com office is just that: no one seems to be able to helpthey are all blaming on the finance manager (Alex) who no longer works for the companyMrHalterman seems to ask me to redo what I have been doing for the past two years and might not know that all the associates he mentioned have been contacted and given much time and tons of flexibility including making appointments and leaving the car at least three times how much more willing can I be? if I found anyone to help, all this would not be necessary thank youDrMaram Hallak Associate Professor of Psychology The City University of New York Chamber Street New York, NY 212-220- (office) http://faculty.bmcc.cuny.edu/faculty/fp.jsp?f=mhallak
[redacted] ,We have spoken to [redacted] and he is planning to come in and cancel the dent product he purchasedWe believe this matter has been handled to the customers satisfactionIf he has any further questions he may contact me directly at ###-###-####Thank You,>Sarah *B [redacted] Halterman's Toyota Scion Mitsubishi & Pre-Owned Supercenter 1752/Paradise Trail, East Stroudsburg, PA ###-###-#### www.haltermans.com
June 23, 2014Dear [redacted] , [redacted] purchased a vehicle from us with no warranty impliedShe signed documents that stated the vehicle was and also signed documents stating that nothing in regards to the vehicle was owed or impliedHowever, as a onetime goodwill gesture we will provide a $credit to be used in our service department for the vehicle she purchasedShe may contact our service manager, John T [redacted] directly to schedule an appointment.Sincerely,Allen B
August 18, Dear [redacted] ,We are absolutely willing to honor our agreement with [redacted] We are happy to offer a refresh of her purchased product, as per our agreement with herOur service staff is trained on the product and aware of the refresh options we provide and she can make an appointment at her convenience.Sincerely, Keith H VP
May 13, [redacted] The Revdex.com Metro Washington DC & Eastern PA Re: [redacted] # [redacted] Dear [redacted] ***,> Due to Federal privacy laws we are unable to disclose any information regarding this vehicle's purchase to [redacted] Her name is not listed on any transaction documents and therefore we are unable to respond to this complaint, nor can we provide her with a copy of any paperwork in regards to the [redacted] purchase As per our dealership policy all requests for documents must be done in person, with photo ID, and by the person listed on the transaction documentsWe apologize for any inconvenience, but we take our responsibility to protect our customers privacy very seriouslyThank You, Sarah BHalterman's Toyota Scion & Mitsubishi ###-###-####
December 9, Dear [redacted] ,The repairs done on [redacted] vehicle were warranted for months or 12,miles, whichever comes firstWe have no control over how much or how little a person drives their vehiclesHowever, it is very unlikely that the vehicle would have traveled 2,miles before showing any signs of a problem if there would have been an issue with the repair work we completedToyota corporation has declined to help [redacted] any further and our company is doing the same.Sincerely, Allen B General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If supposedly they can't change the vehicle, they need to lower the overall price of the car they sold me That car is not worth the amount they are charging me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is correct in that I stated that I will come in and cancel the planHowever, I am looking for either full payment of what I paid or partial paymentThey never told me that if a dent was located in a certain area of the car, regardless of the size, they wouldn't be able to cover itI basically paid for something that was misleading and possibly fraudulentAlso, they claim that this dent protection is a separate company that is associated with Their dealership but the finance manager told me that even when I cancel, I will still have to pay $for the next two yearsThis is unacceptable and I'm looking for a more amicable solution so that this won't escalate even furtherI'm sure that refunding me my money and taking my $35/mth from the contract, won't have any impact on their successThey seemed to be a reasonable dealership that I looked forward to doing further business with but if they can't make this situation right, I will buy from another Toyota in the future! Regards, [redacted] ***
December 3, Dear [redacted] , [redacted] has a manufacturer's warranty that will most likely cover the issues she states she is having with the vehicleWe would be more than happy to have our shop foreman drive the vehicle and do a complete inspection at no charge to herAlso, as stated previously if she would like to cancel the warranty and receive a refund we will assist her with that, but she must come into the dealership to sign the cancellation formsAs for the desired settlement of a replacement vehicle, we believe that we did helped [redacted] because we worked with the banks to get her a reduced interestrate from 21.8% all the way down to 9.84%Unfortunately we cannot give her a replacement vehicle at her exact requested specifications, but if she would like to come in and discuss the options available to her we are more than happy to assist Sincerely,Allen B General Manager
November 5th, Dear [redacted] , [redacted] called our customer service representative Doug V [redacted] , on Saturday November 1st and she expressed that she was unhappy with her recent vehicle purchaseDoug V [redacted] spoke with her and set up an appointment for her to come into the dealership to address her concernsThe appointment was set for Monday, November 3rd [redacted] did not show up for her appointment and has not returned our call to rescheduleWe have since received correspondence from Toyota Customer Care that [redacted] had contacted them directlyToyota Customer care told [redacted] that she needed to contact us as the dealer to address her concernsWe are more than happy to meet with [redacted] to discuss her concerns over the sale of the vehicleAnd at the same time we can have the vehicle looked at by one of our Toyota Master Technicians to address any mechanical concerns she has as well.Sincerely, Allen BGeneral Manager
We have assisted Mr [redacted] and set up an appointment for him with his local [redacted] DealershipSince we are not a [redacted] dealership, unfortunately we can not do any [redacted] warranty workWe sincerely apologize for any confusion in this matter Sincerely, Allen B***
January 21, Dear [redacted] ,We will be hand delivering [redacted] ***'s paperwork to him today to ensure he receives everything he needsWe would also like to offer [redacted] one complimentary oil change and tire rotation at our Express Lube facility as a gesture of good-will for [redacted] ***'s inconvenience [redacted] may visit our Express Lube facility during our business hours to redeem his oil change and tire rotationSincerely, Allen B General Manager
[redacted] We have made several unsuccessful attempts to reach out to you on this issueWe would welcome the opportunity to speak with you regarding your concernsYou may contact me directlySincerely, Matt R [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
If supposedly they can't change the vehicle, they need to lower the overall price of the car they sold me That car is not worth the amount they are charging me.
Regards,
*** ***
January 15, Dear *** ***,
*** ***'s registration is being processed by our outside title work company ***They have informed us that New Jersey Department of Motor Vehicles has finally processed the paperwork and it will be returned to us by Monday (1/19/15)We will
overnight delivery his paperwork directly to the address he provided when he completed the vehicle purchaseThe title has been processed with *** ***'s lien holder and in the state of NJ the lien holder holds the title until the vehicle is paid offTherefore, we cannot legally provide *** *** with the title of his vehicleWe apologize for any inconvenience *** *** incurred.Sincerely,
Allen B
General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are still acting as if the behavior of their sales representatives was correct and still haven't rendered an apology, nor addressed the solution I proposed They are still lying and covering their backs instead of admitting the error of their waysI do not want the car they sold me, I did not buy a new car to be fixed up by their technicians! If I wanted to buy an old car I would have bought a used car for a fraction of the price And even if the car had no issues they still flat out deceived me into trading in my car with promisesThey told me they would help me save money and tricked me into trading in my car with promises of getting me a [redacted] and lowering my car payments, thus helping me “save” on the long termWhich did not happen, in fact I owe way more money than I did beforeThey did not deliver on their promise, and even after the fact they are still pushing their lie! They are even lying about the time frame and who I actually spoke toI called Toyota Corporate on the dates I submitted along with this complaint, I left a voice-mail for Michael R [redacted] explaining that what they did to me was wrong and had mislead me into trading in my car with promises of saving me money which ended up with me having to pay way more money than what I was actually paying before, he replied by leaving me a voice-mail, I called back and I spoke to MrR [redacted] on 10/31/ When I asked him to explain to me how he was supposedly saving me money, now that I had the numbers in front of me and realized what they had done, then he said he didn't knowAfter reassuring me time and time again at the dealership when I bought the car that I was saving so much money by doing this, now his response was that he doesn't know At his response and seeing that speaking to the dealership directly would not get me anywhere, I called the Toyota Corporate Office, explained the situation to them and filed a complaintThey told me it would take the dealership two days to respond, and since I didn't hear from them, I called them myself on 11/01/When I spoke to the sales manager he came up with another story on the price of the car; Michael R [redacted] on 10/31/ told me the car only cost me thousand, by Saturday the price of the car had mysteriously shifted to thousand, yet Toyota Finance says the price of the car is a completely different amount, excluding the GAP insurance and other fees The dealership is flat out lyingWhen the manager got off the phone, the next person that got on the phone was rude and even had the nerve of blaming me for falling for the scam; I told him he had to help me and to change his tone and attitude with me, then he told me to go by on MondayI called Toyota Corporate again and told them I didn’t think that the dealership was going to be much help and that is when they advised I get legal counsel or contact the Better Business Borough which I didAt this point I know they have no intention in resolving this situation truthfully and without pulling another scam on me They need to respond according to the terms that I previously proposed on this complaint: I want a Toyota [redacted] **, “which is what I was offered, with less car payments, a 0.00% APR, $money down and a $monthly car payment for monthsI want to save like they promised me I would, not losing a penny of my previous investmentI also want compensation for any medical bills I might incur because of this ordealAfter this situation I haven’t been able to sleep much at night, I'm experiencing anxiety and have even lost my appetiteI lost over $11, thousand dollars because of their fraudulent representation of the trade-in, money I might never recuperate and was scammed to take a $36,dollar debt including fees, taxes, a warranty that I explicitly told them I do not want, and an overpriced car which has issues...” And if they insist in excusing their fraudulent behavior by completely ignoring the facts to continue to cover up for the unethical behavior of their sales representatives, instead of apologizing and treating me like a customer, I will simply turn this over to an attorneyThanks Regards, [redacted]
December 22, Dear [redacted] , On 12/22/my assistant contacted [redacted] and sent them the enclosed "data source correction form." She was told by [redacted] that it will take 3-business days for the record to be updated in their system [redacted] may contact my assistant Sarah B [redacted] at ###-###-#### if he has any further questions Sincerely, Allen B General Manager
August 14, [redacted] The Revdex.com Metro Washington DC & Eastern PA Re: ID # [redacted] >Dear [redacted] ***, We sincerely apologize for the delay in paperworkThe state of New Jersey rejected the Pennsylvania title we initially sent them and it took them over days to return the paperwork to usOnce we received the paperwork back, we immediately submitted to Pennsylvania for another title, which will be arriving within the next few daysWe have already been granted approval for expedition for the New Jersey paperwork once we receive the title back from Pennsylvania I apologize for the delay, but we have been unable to contact the [redacted] 's at their contact phone numbersMy title clerk, Robin will email them at the address they provided in their complaint with status updates and CC myself on all correspondence Sincerely, Allen B [redacted] General Manager
In Mr [redacted] 's complaint he stated that "Halterman would not acknowledge the warranty which we purchased." We in fact did acknowledge the warranty for a covered repair when Mr [redacted] brought the vehicle in on June 17, At that time the left front caliper was replaced at not cost to Mr [redacted] We did remove the spare tire from Mr [redacted] 's vehicle in accordance with the service bulletin issued directly from [redacted] Unfortunately at this time [redacted] has not finalized a repair for this recall, therefore there is no remedy at this time(Attached you will find the information notice for customer questions issued directly from [redacted] ) Mr [redacted] will receive information via mail when the remedy for that recall in confirmed by [redacted] We apologize that Mr [redacted] is having issues with the vehicle door, but unfortunately he did not bring the vehicle in until more than months after the vehicle purchase and repairs would not be covered under the ***'s warranty As a courtesy to Mr [redacted] we would like to offer a good-will gesture of a $service credit that he can use towards his repair.Sincerely, Allen B [redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Greetings, I am very "willing to be in contact with the management team" and I am thankful to the contact I am providedbut, I am not willing to go on another two year hunt from one department to anotheri will be happy to talk to anyone who has the authority to assistso far, I have been shuffled between the finance manager, sales associates, service manager (mrTaits) and returned a call to the customer service assistant (mrRaymond) whose solution was not acceptable as I explained the reason I contacted the Revdex.com office is just that: no one seems to be able to helpthey are all blaming on the finance manager (Alex) who no longer works for the companyMrHalterman seems to ask me to redo what I have been doing for the past two years and might not know that all the associates he mentioned have been contacted and given much time and tons of flexibility including making appointments and leaving the car at least three times how much more willing can I be? if I found anyone to help, all this would not be necessary thank youDrMaram Hallak Associate Professor of Psychology The City University of New York Chamber Street New York, NY 212-220- (office) http://faculty.bmcc.cuny.edu/faculty/fp.jsp?f=mhallak
[redacted] ,We have spoken to [redacted] and he is planning to come in and cancel the dent product he purchasedWe believe this matter has been handled to the customers satisfactionIf he has any further questions he may contact me directly at ###-###-####Thank You,>Sarah *B [redacted] Halterman's Toyota Scion Mitsubishi & Pre-Owned Supercenter 1752/Paradise Trail, East Stroudsburg, PA ###-###-#### www.haltermans.com
June 23, 2014Dear [redacted] , [redacted] purchased a vehicle from us with no warranty impliedShe signed documents that stated the vehicle was and also signed documents stating that nothing in regards to the vehicle was owed or impliedHowever, as a onetime goodwill gesture we will provide a $credit to be used in our service department for the vehicle she purchasedShe may contact our service manager, John T [redacted] directly to schedule an appointment.Sincerely,Allen B
August 18, Dear [redacted] ,We are absolutely willing to honor our agreement with [redacted] We are happy to offer a refresh of her purchased product, as per our agreement with herOur service staff is trained on the product and aware of the refresh options we provide and she can make an appointment at her convenience.Sincerely, Keith H VP
May 13, [redacted] The Revdex.com Metro Washington DC & Eastern PA Re: [redacted] # [redacted] Dear [redacted] ***,> Due to Federal privacy laws we are unable to disclose any information regarding this vehicle's purchase to [redacted] Her name is not listed on any transaction documents and therefore we are unable to respond to this complaint, nor can we provide her with a copy of any paperwork in regards to the [redacted] purchase As per our dealership policy all requests for documents must be done in person, with photo ID, and by the person listed on the transaction documentsWe apologize for any inconvenience, but we take our responsibility to protect our customers privacy very seriouslyThank You, Sarah B
Halterman's Toyota Scion & Mitsubishi ###-###-####
December 9, Dear [redacted] ,The repairs done on [redacted] vehicle were warranted for months or 12,miles, whichever comes firstWe have no control over how much or how little a person drives their vehiclesHowever, it is very unlikely that the vehicle would have traveled 2,miles before showing any signs of a problem if there would have been an issue with the repair work we completedToyota corporation has declined to help [redacted] any further and our company is doing the same.Sincerely, Allen B General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If supposedly they can't change the vehicle, they need to lower the overall price of the car they sold me That car is not worth the amount they are charging me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is correct in that I stated that I will come in and cancel the planHowever, I am looking for either full payment of what I paid or partial paymentThey never told me that if a dent was located in a certain area of the car, regardless of the size, they wouldn't be able to cover itI basically paid for something that was misleading and possibly fraudulentAlso, they claim that this dent protection is a separate company that is associated with Their dealership but the finance manager told me that even when I cancel, I will still have to pay $for the next two yearsThis is unacceptable and I'm looking for a more amicable solution so that this won't escalate even furtherI'm sure that refunding me my money and taking my $35/mth from the contract, won't have any impact on their successThey seemed to be a reasonable dealership that I looked forward to doing further business with but if they can't make this situation right, I will buy from another Toyota in the future! Regards, [redacted] ***
December 3, Dear [redacted] , [redacted] has a manufacturer's warranty that will most likely cover the issues she states she is having with the vehicleWe would be more than happy to have our shop foreman drive the vehicle and do a complete inspection at no charge to herAlso, as stated previously if she would like to cancel the warranty and receive a refund we will assist her with that, but she must come into the dealership to sign the cancellation formsAs for the desired settlement of a replacement vehicle, we believe that we did helped [redacted] because we worked with the banks to get her a reduced interestrate from 21.8% all the way down to 9.84%Unfortunately we cannot give her a replacement vehicle at her exact requested specifications, but if she would like to come in and discuss the options available to her we are more than happy to assist Sincerely,Allen B General Manager
November 5th, Dear [redacted] , [redacted] called our customer service representative Doug V [redacted] , on Saturday November 1st and she expressed that she was unhappy with her recent vehicle purchaseDoug V [redacted] spoke with her and set up an appointment for her to come into the dealership to address her concernsThe appointment was set for Monday, November 3rd [redacted] did not show up for her appointment and has not returned our call to rescheduleWe have since received correspondence from Toyota Customer Care that [redacted] had contacted them directlyToyota Customer care told [redacted] that she needed to contact us as the dealer to address her concernsWe are more than happy to meet with [redacted] to discuss her concerns over the sale of the vehicleAnd at the same time we can have the vehicle looked at by one of our Toyota Master Technicians to address any mechanical concerns she has as well.Sincerely, Allen BGeneral Manager
We have assisted Mr [redacted] and set up an appointment for him with his local [redacted] DealershipSince we are not a [redacted] dealership, unfortunately we can not do any [redacted] warranty workWe sincerely apologize for any confusion in this matter Sincerely, Allen B***
January 21, Dear [redacted] ,We will be hand delivering [redacted] ***'s paperwork to him today to ensure he receives everything he needsWe would also like to offer [redacted] one complimentary oil change and tire rotation at our Express Lube facility as a gesture of good-will for [redacted] ***'s inconvenience [redacted] may visit our Express Lube facility during our business hours to redeem his oil change and tire rotationSincerely, Allen B General Manager
[redacted] We have made several unsuccessful attempts to reach out to you on this issueWe would welcome the opportunity to speak with you regarding your concernsYou may contact me directlySincerely, Matt R [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
If supposedly they can't change the vehicle, they need to lower the overall price of the car they sold me That car is not worth the amount they are charging me.
Regards,
*** ***
January 15, Dear *** ***,
*** ***'s registration is being processed by our outside title work company ***They have informed us that New Jersey Department of Motor Vehicles has finally processed the paperwork and it will be returned to us by Monday (1/19/15)We will
overnight delivery his paperwork directly to the address he provided when he completed the vehicle purchaseThe title has been processed with *** ***'s lien holder and in the state of NJ the lien holder holds the title until the vehicle is paid offTherefore, we cannot legally provide *** *** with the title of his vehicleWe apologize for any inconvenience *** *** incurred.Sincerely,
Allen B
General Manager