Halterman's Toyota Scion Mitsubishi

August 4th, Dear *** ***,The person *** *** spoke to was misinformed regarding the *** system and the issue has been addressed with himWe are extremely sorry for the confusion surrounding the situationThere is no contract for *** stating that any services
are owedWe have agreed to do a renew or refresh for her at no charge, but to date she says she is not interested.Sincerely,Allen B
GM

May 13,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: *** *** #***
Dear *** ***,
class="MsoNormal"> Due to
Federal privacy laws we are unable to disclose any information regarding this
vehicle's purchase to *** ***Her name is not listed on any transaction
documents and therefore we are unable to respond to this complaint, nor can we
provide her with a copy of any paperwork in regards to the ***
purchase. As per our dealership policy
all requests for documents must be done in person, with photo ID, and by the
person listed on the transaction documentsWe apologize for any inconvenience,
but we take our responsibility to protect our customers privacy very seriously. Thank You,
Sarah BHalterman's Toyota Scion & Mitsubishi
###-###-####

*** ***,
Thank you for reaching out to usIt is our understanding that you have spoken with our Service Manager and that this issue has been
resolvedIf this is not the case, please contact me directly at ###-###-####Thank you again for contacting us and please don't hesitate to contact us again if you have any further questionsSincerely,
Matt R***

My Toyota had it's second defective wheelEach were cracked Toyota agreed that it was a manufacturer's defectI have been waiting months tooth receive reimbursement for a wheel that I had to purchase from themStaff is deceptive, I have been told multiple times in the past six months that the check was in the mailFor days I attempted to reach Keith Halterman the owner, his staff had the nerve to tell me that they had no way of ever reaching him and that he just drops by on occasionIt is very insulting for them to assume that I would be foolish enough to believe such a ridiculous storyI believe I may have talked to mrHalterman tonight but because his company was continually they could have put anyone on the phoneIf this was truly MrHalterman speaking with him was just as insultingHe seem to find it humorous that I was angry and upset and continually laughed during our conversationMy Toyota is up for sale, because of the way I was treated I will never own anotherNow I will sit for another to days waiting to see if my check arrivesThis staff at the dealership are deceptive, I would never recommend them to anyone

July 18, Dear *** ***,We have made several attempts to reach out to *** *** at the phone she provided to us when she purchased the vehicle (***)We have not received any response to our attemptsWe would like to discuss her concerns in detail if she would please contact US at ###-###-####.Sincerely,Allen B

June 23, 2014Dear *** ***,*** *** purchased a vehicle from us with no warranty impliedShe signed documents that stated the vehicle was and also signed documents stating that nothing in regards to the vehicle was owed or impliedHowever, as a onetime goodwill
gesture we will provide a $credit to be used in our service department for the vehicle she purchasedShe may contact our service manager, John T*** directly to schedule an appointment.Sincerely,Allen B

November 5th, Dear *** ***,*** *** called our customer service representative Doug V***, on Saturday November 1st and she expressed that she was unhappy with her recent vehicle purchaseDoug V*** spoke with her and set up an appointment for her to come into the
dealership to address her concernsThe appointment was set for Monday, November 3rd*** *** did not show up for her appointment and has not returned our call to rescheduleWe have since received correspondence from Toyota Customer Care that *** *** had contacted them directlyToyota Customer care told *** *** that she needed to contact us as the dealer to address her concernsWe are more than happy to meet with *** *** to discuss her concerns over the sale of the vehicleAnd at the same time we can have the vehicle looked at by one of our Toyota Master Technicians to address any mechanical concerns she has as well.Sincerely,
Allen BGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This is an outright LIE!!!!! NO ONE has gotten back to me on ANY vehicles, info or prices as requested!!!! In fact I got a LIE of an email saying I cursed at him so he wont reply, I NEVER cursed at them! That was from Matt R***, then Vincent P,and added some nonsense and LOLs like he was on drugsLisa L*** NEVER got back to me from a month ago!!!
Just got your emailsI will contact you as soon as I get
with a specialistI'm here until and working hard to get your
information
On Feb 2, 2:PM, ***@***.net wrote:
From: "Lisa L***" Hello ***,
I do apologize, it looks like I sent you the wrong model
Danielle D***
***this happened over times!!!!!!!!!!!!!
Hi ***, How
was your weekend? I believe you know way more than I do about
***!! That's awesome that your such a loyal customer to
*** ***!! Here at Haltermans Toyota we strive to provide the
customer with exceptional customer service!! I will try to answer all
your questions In the future!! Please let me know if I can help in any
way to assist you on your vehicle search!! Mark S***
*** more BS!!!!!!!!!!!!!! he refused to send info and as you can see doesnt know ***!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NO ONE EVER got back to me or gave me the 14k SPECIAL DEAL I was promised!!!
***
My
name is Lisa L***I’m the Customer Service Director here at
Halterman’s ToyotaYou have been emailing with my agent Danielle on a
*** ***It has been brought to my attention that you
aren’t happy with the information that has been given to you on this
vehicleI would like to speak with you personally to discuss this
matter and answer any questions or concerns that you may haveIt is my
top priority to give you accurate information in a timely manner as I
know your time is very valuableMy phone number is ###-###-#### Ext:
***You may reach me Monday-Saturday a.m.-p.mI look forward to
speaking with you soonHave a great evening
Cordially
Lisa L***
Dear***,
We
do offer them both on the sc modelWould you like to come in and take a
look at the ***s today in order to get in on the end of the month
sale? Thanks,Danielle D*** *** no such model exists!!!!!
alan, jarrod, crystal, mike, danielle, matt, and below
LISA.......read her lasteither you know about this
*** up *** and are laughing at me, or you dont know how *** up
these ppl are, but I reported it to alan b*** 20x and the Revdex.com, and it
continues!!!!!!!!!!!!!!!!!!!
From: "*** ***" To: ***@***.netSent: Friday, February 5, 5:37:PMSubject: RE: *** *** ***
Who blew you off?
From: ***@***.net [mailto:***@***.net] Sent: Friday, February 5, 5:PMTo: ***@haltermans.comSubject: Fwd: *** *** ***
??????????????????????? blew me off
From: "Lisa L***" To: ***@***.netSent: Tuesday, February 2, 3:04:PMSubject: Re: *** *** ***
Just
got your emailsI will contact you as soon as I get with a specialist
I'm here until and working hard to get your informationOn Feb 2, 2:PM, ***@***.net wrote:***more BS saying I dont want the ***, YES I DO!!!!!!!!!!!! and I want off the mailing list!?!?! I never said that!!I dont care if she's busy, she gave her word, and had over a
week!!! she doesnt know specs on ***??? danielle and mark DONT
either! this is a BS email as you know the Revdex.com is involvedi
have sent EXACT emails with specs over 25x!!!!!!!!!!!!!!!! you guys
PROMISED an unheard of deal and have been trying to renig since!!! also
in the link is the LINK to the EXACT vehicle lisa PROMISED to get that
CRAZY DEAL on,never got the number....I dont care what you think your
known for myprice was to be EVEN WAY LOWER than that.....there were rude
salesman you guys fired, promises from numerous managers, lies to me
and the Revdex.com, Blad ignored it all! as I told Lisa even though Im sick
over what HALTERMANS has done to me, I wanted the DEAL to save money
so look for my specs I sent over the yrs to EVERY rep there you can see the crystal and jarrod chain
lisa and that link
the one you just sent
and a blk, FWD 17" whl, cvt, heated seats & mirrors, push button start, paddle shifters, navquotesFrom: "Vincent P***" To: ***@***.netSent: Monday, February 8, 2:52:PMSubject: So sorry for the confusion!
I am so sorry for all the confusion! I would like to personally
apologize for Lisa she is an extremely busy woman and based on past
emails I could not decode what exactly you were looking forExample I
read an email from this address saying you were no longer looking for
the ***, hence why I said thatI am personally tracking your file to
end this back and forth confusionIf you are longer interested I can
easily add you to the no contact listIf you still are no worries that
is what I am here for! No promises but we historically give the best
deal on new or used vehiclesThank you for your time ***! I hope this
hasn't been too much of a hassleI am here trying to get to know you
and your wants or not wantsThank you for your time, my extis ***!
call whenever you are available!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response because:
They are still acting as
if the behavior of their sales representatives was correct and still haven't
rendered an apology, nor addressed the solution I proposed They are
still lying and covering their backs instead of admitting the error of their
waysI do not want the car they sold me, I did not buy a new car to be fixed up
by their technicians! If I wanted to buy an old car I would have bought a used
car for a fraction of the price And even if the car had no issues they
still flat out deceived me into trading in my car with promisesThey
told me they would help me save money and tricked me into trading in my
car with promises of getting me a *** ** and lowering my car payments,
thus helping me “save” on the long termWhich did not happen, in fact I owe
way more money than I did beforeThey did not deliver on their promise, and
even after the fact they are still pushing their lie! They are even lying about
the time frame and who I actually spoke toI called Toyota Corporate on the
dates I submitted along with this complaint, I left a voice-mail for Michael R***
explaining that what they did to me was wrong and had mislead me into trading
in my car with promises of saving me money which ended up with me having
to pay way more money than what I was actually paying before, he replied by
leaving me a voice-mail, I called back and I spoke to MrR*** on 10/31/
When I asked him to explain to me how he was supposedly saving me money, now
that I had the numbers in front of me and realized what they had done, then he
said he didn't knowAfter reassuring me time and time again at the dealership when
I bought the car that I was saving so much money by doing this, now his response
was that he doesn't know At his response and seeing that speaking to the
dealership directly would not get me anywhere, I called the Toyota Corporate
Office, explained the situation to them and filed a complaintThey told me it
would take the dealership two days to respond, and since I didn't hear from
them, I called them myself on 11/01/When I spoke to the sales manager he
came up with another story on the price of the car; Michael R*** on 10/31/
told me the car only cost me thousand, by Saturday the price of the car had
mysteriously shifted to thousand, yet Toyota Finance says the price of the
car is a completely different amount, excluding the GAP insurance and other
fees The dealership is flat out lyingWhen the manager got off the
phone, the next person that got on the phone was rude and even had the nerve of
blaming me for falling for the scam; I told him he had to help me and to change
his tone and attitude with me, then he told me to go by on MondayI called
Toyota Corporate again and told them I didn’t think that the dealership was
going to be much help and that is when they advised I get legal counsel or
contact the Better Business Borough which I didAt this point I know they have
no intention in resolving this situation truthfully and without pulling another
scam on me.
They need to respond
according to the terms that I previously proposed on this complaint: I want a
Toyota *** **, “which is what I was offered, with less car payments, a
0.00% APR, $money down and a $monthly car payment for monthsI
want to save like they promised me I would, not losing a penny of my previous
investmentI also want compensation for any medical bills I might incur
because of this ordealAfter this situation I
haven’t been able to sleep much at night, I'm experiencing anxiety and have
even lost my appetiteI lost over $11, thousand dollars because of their
fraudulent representation of the trade-in, money I might never recuperate and
was scammed to take a $36,dollar debt including fees, taxes, a warranty
that I explicitly told them I do not want, and an overpriced car which has
issues...” And if they insist in excusing their fraudulent behavior by completely
ignoring the facts to continue to cover up for the unethical behavior of their
sales representatives, instead of apologizing and treating me like a customer,
I will simply turn this over to an attorneyThanks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***It will be nice to finally have a registration in the glove box and a sticker on my license After two failed attempts to secure one and three temporary registrations please forgive me for being a bit skeptical until I see the registration myself
Regards,
*** ***

August 14,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: ID #***
Dear *** ***,
As we
stated in our prior letter, we have assisted *** ** *** with the items he
requested at no charge to himWe have offered to take his truck in on trade
for a different vehicle, but he would not agreeWe have continued to attempt
to help *** ** ***, but we are unable to come to a mutual agreementAt this
time there is nothing else we can offer *** ** *** that he will agree to Sincerely,
Allen B***
General Manager

June 12, Dear *** ***,We again apologize for *** *** wait for his registrationUnfortunately his paperwork was lost at PennDot and they have not recovered it yetWe have been in contact with PennDot supervisors and next week PennDot will authorize us to process the
registration online and receive a duplicate titleBy the end of next week we should be able to send *** *** his registration.Sincerely,
Allen BGeneral Manager

January 21, Dear *** ***,We will be hand delivering *** ***'s paperwork to him today to ensure he receives everything he needsWe would also like to offer *** *** one complimentary oil change and tire rotation at our Express Lube facility as a gesture of good-will for *** ***'s inconvenience*** *** may visit our Express Lube facility during our business hours to redeem his oil change and tire rotationSincerely,
Allen B
General Manager

My Toyota had it's second defective wheelEach were cracked Toyota agreed that it was a manufacturer's defectI have been waiting months tooth receive reimbursement for a wheel that I had to purchase from themStaff is deceptive, I have been told multiple times in the past six months that the check was in the mailFor days I attempted to reach Keith Halterman the owner, his staff had the nerve to tell me that they had no way of ever reaching him and that he just drops by on occasionIt is very insulting for them to assume that I would be foolish enough to believe such a ridiculous storyI believe I may have talked to mrHalterman tonight but because his company was continually they could have put anyone on the phoneIf this was truly MrHalterman speaking with him was just as insultingHe seem to find it humorous that I was angry and upset and continually laughed during our conversationMy Toyota is up for sale, because of the way I was treated I will never own anotherNow I will sit for another to days waiting to see if my check arrivesThis staff at the dealership are deceptive, I would never recommend them to anyone

August 6,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: ID #***
class="MsoNormal">Dear *** ***,
We are
currently in communication with *** ** *** and are attempting to come up with
a mutually agreeable solutionBefore we received this current communication we
had previously fixed many of *** ** ***'s complaints at no cost to him, in
fact we paid his deductable for him as wellWe will continue to communicate
with him until we have come to a resolution
Sincerely,
Allen B***
General Manager

Ms***, We had set up an appointment with the ***'s when they first expressed that they were unhappy, but they did not show up for that appointmentWe have attempted to contact them to schedule another appointment in order to attempt to understand their questions, but they have not
returned our callsWe have been forced to turn this matter over to our attorney, but we are still willing to meet with the ***'s to discuss their concernsThey may contact me to schedule an appointment at ###-###-#### or email me at: *** Sincerely, Allen B***

*** ***,We have spoken to *** *** and he is planning to come in and cancel the dent product he purchasedWe believe this matter has been handled to the customers satisfactionIf he has any further questions he may contact me directly at ###-###-####Thank You,
class="MsoNormal">Sarah
*B***
Halterman's Toyota Scion Mitsubishi & Pre-Owned
Supercenter
1752/Paradise
Trail, East Stroudsburg, PA
###-###-####
www.haltermans.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I do have a contract as well as a clear record where it is stated on the car sales documentit shows clearly that in addition to the price of the car, registration, taxes, etc., there are two additional fees of $each for a total of one is for exterior protection (which I do not have any issues with), and the second is for drivpur (with which I am having problems.)they financed at for five years; the age of car finance contract.
it took them close to two years to take my request seriously and only after I contacted youit is totally unacceptable they do not honor their salesi do have documents and records to show all but they act like the right hand does not know what the left hand is doing only to send me on another chase where no one knows how to helpi do refuse their service for more than one reason but mostly I already cleaned and serviced my car and I really am not comfortable in their garage any longer; not after all the problemsi did give them more than one chance to stand up to their standards and provide what is expected, and I did inform them during our last conversation that the only offer I will accept is a refund although I would have been happy to accept any offer that had for mei also told their sales manager that I will be including your agency, as well as the attorney general's office but they did not take that seriouslyi know I might lose what I paid but I plan to deduct from my monthly payment via *** ***wish me luckthank you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear *** ***: Thank you for the copy of the letter Alan B*** of Halterman's sent to you. Unfortunately, they are taking a hard line position on the month/mile warranty which I assume applies to their service. I have previously submitted a third party opinion by another mechanic which states that the problem should not have occurred in miles unless the work was incorrectly done in the first place. As the problem manifested itself as a slightly rough idle, how was a driver, who is not a trained mechanic, like myself supposed to know that there was a problem? It was only in the replacement of some electronic sensors that the problem was diagnosed and not until the Halterman mechanic tore down the engine (not once, but two times) the problem of burnt valves was discovered. MrB***'s position is an uninformed one and therefore incorrectI would appreciate anything the Revdex.com can continue to do on my behalf to reach a fair and equitable decision on this matter
Regards,
*** ***