Halterman's Toyota Scion Mitsubishi

December 9, Dear *** ***,The repairs done on *** *** vehicle were warranted for months or 12,miles, whichever comes firstWe have no control over how much or how little a person drives their vehiclesHowever, it is very unlikely that the vehicle would have
traveled 2,miles before showing any signs of a problem if there would have been an issue with the repair work we completedToyota corporation has declined to help *** *** any further and our company is doing the same.Sincerely,
Allen B
General Manager

In Mr***'s complaint he stated that "Halterman would not acknowledge the warranty which we purchased." We in fact did acknowledge the warranty for a covered repair when Mr*** brought the vehicle in on June 17, At that time the left front caliper was replaced at not cost to
Mr*** We did remove the spare tire from Mr***'s vehicle in accordance with the service bulletin issued directly from *** Unfortunately at this time *** has not finalized a repair for this recall, therefore there is no remedy at this time(Attached you will find the information notice for customer questions issued directly from ***) Mr*** will receive information via mail when the remedy for that recall in confirmed by *** We apologize that Mr*** is having issues with the vehicle door, but unfortunately he did not bring the vehicle in until more than months after the vehicle purchase and repairs would not be covered under the ***'s warranty As a courtesy to Mr*** we would like to offer a good-will gesture of a $service credit that he can use towards his repair.Sincerely,
Allen B***
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Greetings,
I am very "willing to be in contact with the management team" and I am thankful to the contact I am providedbut, I am not willing to go on another two year hunt from one department to anotheri will be happy to talk to anyone who has the authority to assistso far, I have been shuffled between the finance manager, sales associates, service manager (mrTaits) and returned a call to the customer service assistant (mrRaymond) whose solution was not acceptable as I explained.
the reason I contacted the Revdex.com office is just that: no one seems to be able to helpthey are all blaming on the finance manager (Alex) who no longer works for the companyMrHalterman seems to ask me to redo what I have been doing for the past two years and might not know that all the associates he mentioned have been contacted and given much time and tons of flexibility including making appointments and leaving the car at least three times how much more willing can I be? if I found anyone to help, all this would not be necessary.
thank youDrMaram Hallak
Associate Professor of Psychology
The City University of New York
Chamber Street
New York, NY 212-220- (office)
http://faculty.bmcc.cuny.edu/faculty/fp.jsp?f=mhallak

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI called Allen B*** at Hatlermans per letter in response, we had set up a time for me to take my car into the dealership so he could look at it and we could come to an agreement on the issues with itI was there today 07/30/ He and or the dealership Haltermans Toyota agreed to take care of the A/C problem and the Rear door lock issueThe A/C is fixed and I have to make another trip to have the lock fixed, they had to order the parts and will call me when they come in
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

September 10, Dear *** ***,Before the purchase of the vehicle, the purchasers were made aware that there was a part on order which would not affect the drivability of the vehicleThey were also made aware that when this part came in it would be installed at their
convenience with no charges associated with the repairThe oil leak was because of a loose cap, which was repaired at the time it was brought to our attention at the dealershipIf there is still a leak, we are not aware of that and would like the opportunity to repair itThe purchasers were scheduled for a service appointment to have the part installed today, September 10th, at 7:30amThey did not show up for their scheduled appointmentWe have attempted several phone calls to the purchasers, but their phone is ringing busyWe have also emailed the purchasers and received no responseThey may contact their sales consultant, Ming or the service advisor, Lindsay at the main phone # of ###-###-#### to set up another appointment.Sincerely,Allen B***, GM

June 15,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: *** *** # ***
Dear *** ***,
class="MsoNormal"> Our
sales consultant, Chuck, has been in contact with *** *** and we are
currently in the process of working with *** *** to mutually resolve the
issues he described
Sincerely,
Allen B***
General Manager