Halterman's Toyota Scion Mitsubishi

*** *** registration was available Friday, June 26, and he picked it up in person the following dayWe again sincerely apologize for the delayThank You,
Sarah B***

August 14,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: ID #***
class="MsoNormal">Dear *** ***,
We
sincerely apologize for the delay in paperworkThe state of New Jersey
rejected the Pennsylvania title we initially sent them and it took them over
days to return the paperwork to usOnce we received the paperwork back, we
immediately submitted to Pennsylvania for another title, which will be arriving
within the next few daysWe have already been granted approval for expedition
for the New Jersey paperwork once we receive the title back from Pennsylvania
I apologize for the delay, but we have been unable to contact the ***'s at
their contact phone numbersMy title clerk, Robin will email them at the
address they provided in their complaint with status updates and CC myself on
all correspondence
Sincerely,
Allen B***
General Manager

May 18,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: *** *** #***
Dear *** ***,
class="MsoNormal"> I
sincerely apologize to *** *** for inconvenience caused to him by not
receiving his registration more quicklyUnfortunately there was a slight
hiccup in *** ***'s paperwork at PennDot and I apologize that he was not
called directly and informed of the delayRobin, the title clerk has assured
me that the paperwork is being processed and *** *** will be receiving the
paperwork and *** *** will be receiving the title In consideration for his time I would like to
offer *** *** a $gift card to a local restaurant*** *** can contact
*** B*** at ###-###-#### or ***@haltermans.com in order to arrange
pickup of the gift card
Sincerely,
Allen B***
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As of January 20th I have not received my registrationAlso I never asked for the title to the truckI asked the dealer to prove there is a legal title for the truckWhich they would not provideI was able to get some answers from *** financial services regarding the titleAfter almost months the line holder finally received the title as of 1/18/I'm still waiting to here back from Haltermans about my registration There lack of customer service is appalling I called Robin the title clerk on Saturday January 17th and have yet to hear back from her.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It is correct in that I stated that I will come in and cancel the planHowever, I am looking for either full payment of what I paid or partial paymentThey never told me that if a dent was located in a certain area of the car, regardless of the size, they wouldn't be able to cover itI basically paid for something that was misleading and possibly fraudulentAlso, they claim that this dent protection is a separate company that is associated with Their dealership but the finance manager told me that even when I cancel, I will still have to pay $for the next two yearsThis is unacceptable and I'm looking for a more amicable solution so that this won't escalate even furtherI'm sure that refunding me my money and taking my $35/mth from the contract, won't have any impact on their successThey seemed to be a reasonable dealership that I looked forward to doing further business with but if they can't make this situation right, I will buy from another Toyota in the future!
Regards,
*** ***

November 19th, Dear *** ***,*** *** came in on Saturday, November 15th, and completed a form to cancel his Three In One planWe mailed the cancellation notification to the Three In Once company on Monday, November 16th, The Three in One company will then cancel the agreement and we will send *** *** a check for the prorated portion of the contract price*** *** should receive that check within 4-weeks from the date he signed the cancellation formIn MrSealy's response he stated that he wants a partial payment of what he paid and that is indeed what he will be receivingWe hope this explanation clears up the misunderstanding, but if *** *** has any more questions he may contact Matt R*** at ###-###-####.Sincerely,Allen B
General Manager

I received my registration today 1/21/I accept your resolution but I will not be accepting the complimentary oil change or tire rotation I already paid for a "Gold" service package that includes oil changes and tire rotation After this whole go around with getting my registration I would never send my truck there for service Hopefully I will never have to deal with Halterman *** and Scion ever againThank you better buisness bureau for all your help!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern:
We were in contact with Mr*** and we assisted him with arrangements to drop the vehicle off for repairs Tuesday evening and also receive a rental carWe assume that this has been taken care of as he has not returned out phone calls to follow-upIf he still needs assistance, he may contact our service manager, Matt R***
Thank You,
Sarah B***

August 14,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: ID #***
class="MsoNormal">Dear *** ***,
We have
assisted *** *** on several occasions with the issues she stated in her
correspondenceIn her letter *** *** stated, " I am behind on my car
payments because of all the money I have had to put into this vehicle." As you can see from the attached repair
orders, *** *** has not paid for any of the services we have performed for
her thus farThe items recommended for her during her last visit are
maintenance items, such as tires, which are not covered under any warranty. If *** *** would like to explore her
options and possibly trade in the vehicle, she may speak with our Manager,
Denny C***
Sincerely,
Allen B***
General Manager

July 9, Dear *** ***,Due to a hardware change for Toyota's Entune system, an internal receiver was not available at the time of the ***'s vehicle purchaseHowever, we installed an external unit to be used until an internal unit became availableOnce the external unit
became available our Service Director *** *** contacted the ***'s to schedule an appointmentThe appointment for the installation is currently scheduled for July 14th, As a onetime good-will offer we will provide a one-day rental for the appointment on July 14th and $for the ***'s to purchase their own radio subscription.Sincerely,

We have assisted Mr*** and set up an appointment for him with his local *** DealershipSince we are not a *** dealership, unfortunately we can not do any *** warranty workWe sincerely apologize for any confusion in this matter
Sincerely,
Allen B***

I bought my Toyota Corolla at Halterman's in Always had great service and got the car for a good dealHasn't caused me any serious problemsI just went up for my inspection and they told me my sway bar links were broken and they would charge me $My grandfather is into old cars so he has a friend that gives him a good deal on repairs so I know to take it there for a cheaper priceWhen my pap got back with my car, to my surprise my sway bar links were not broken at allThey took off tires and all and did not find a problemWhen your sway bar links are broken your car will make a noise and my car had never made a soundMe being a year old girl, they tried to take advantage of me and lied to meI will never go back to Halterman'sAlways know a mechanic that won't try to rip you off

July 18,
*** ***
The Revdex.com
Metro Washington DC & Eastern PA
Re: Samuel *** ID#***
Dear Ms***,
class="MsoNormal"> We
sincerely apologize for the miscommunication that occurred in fulfilling Mr
***'s refundWe have contacted the ***'s and are processing their
refundAgain, we sincerely apologize for the delay
Sincerely,
Allen B***
General Manager

August 18, Dear *** ***,We are absolutely willing to honor our agreement with *** ***We are happy to offer a refresh of her purchased product, as per our agreement with herOur service staff is trained on the product and aware of the refresh options we provide and she can make an appointment at her convenience.Sincerely,
Keith H VP

December 3, Dear *** ***,*** *** has a manufacturer's warranty that will most likely cover the issues she states she is having with the vehicleWe would be more than happy to have our shop foreman drive the vehicle and do a complete inspection at no charge to herAlso, as stated previously if she would like to cancel the warranty and receive a refund we will assist her with that, but she must come into the dealership to sign the cancellation formsAs for the desired settlement of a replacement vehicle, we believe that we did helped *** *** because we worked with the banks to get her a reduced interestrate from 21.8% all the way down to 9.84%Unfortunately we cannot give her a replacement vehicle at her exact requested specifications, but if she would like to come in and discuss the options available to her we are more than happy to assist
Sincerely,Allen B
General Manager

December 22, Dear *** ***,
On 12/22/my assistant contacted *** and sent them the enclosed "data source correction form." She was told by *** that it will take 3-business days for the record to be updated in their system*** *** may contact my assistant Sarah B*** at ###-###-#### if he has any further questions
Sincerely,
Allen B
General Manager

Since my purchase of my BMW from them they have been so UNHELPFULL with the problems we have had with itfrom parts missing, to driving off the lot and the warning light coming on telling me it needing an oil change, after them telling me they just did it when they service itand also telling me they are certified by BMW....I finally took it to another dealer and had everything fixed...The last straw was the registration..after two months I called them about not getting it yetthey told me they checked with the DMV and it was in the mailwell after over three months I email them ...they told me they checked with DMV again and they sent it, it got lost in the mail , I need to go and apply for a duplicate ....Well I went to the DMV...Found out Haltemans has been lying to me all along DMV never sent it because Haltermans put the wrong Plate number on the #MV-4S(10-14)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Dear *** ***: I am in receipt of the attachment from MrB*** of Halterman's. While I appreciate his gesture of goodwill after all this time, and I am willing to sign a goodwill agreement which I assume is a "gag order", I will not do either if I cannot get a correction on the mistake that was made on my odometer reading during the last service. I have submitted an affidavit from the local police department to Dennis B***, the service manager at Halterman's, which clearly shows that a gross error in mileage was made. As this affects the history of my vehicle and goes in to its permanent record, I must insist that this error be corrected before we can proceedThank you for your continued help in this matter
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
MrR*** was aware of my business trip this week and only made one callThe vehicle has still not been repaired, I did not receive a rental and quite frankly it was just another disaster caused by HaltermansThis time just a few hours before I needed to leave for a business tripYet again I was the one inconvienced
Regards,
*** ***

*** ***
We have made several unsuccessful attempts to reach out to you on this issueWe would welcome the opportunity to speak with you regarding your concernsYou may contact me directlySincerely,
Matt R***
***