Horrible automated customer service and by the time you get to a real person you can't understand them. Which isn't a big deal as they don't know anything anyway.
10 years ago, UPS delivered a package to the wrong house. A claim was filed. Now every time a package gets delivered someone has to sign for it. Recently UPS has been committing fraud, by stating that customer has called requesting pick up. This started after my father refused to sign for a package, addressed to him, that the UPS driver gave him, and the shipper had not requested a signature for. The UPS supervisor called the police on him. Complaints to UPS have gone unresolved, have also filed complaints with the FTC, and Revdex.com as well. Just yesterday, found out that a package (perishable items) is being held at the local facility in Sumter, SC "At Customers Request" again (nobody called to set this up), which we were expecting to be delivered. We are considering all avenues in dealing with UPS. As of this date UPS has failed to resolve this long standing issue, we have yet to get a call from senior management at the facility or from Atlanta. After being told on numerous occasions that someone would call from local facility.
These mns lost a package that was 18"x18"x30" and weighed over 40 lbs! All I got was an endless run-around from customer service people saying they were trying to locate it, not recording that I spoke with them, sending me claim forms for the package that had links that didn't work, and in the end they're going to issue me a cool $100 for a $400 item. I switched to UPS after poor customer service from [redacted] and apparently they're even worse. I guess when you have a monopoly of two companies neither cares about providing good service.
Every package I have ever got with these people has been the worst headache ever. I paid ....PAID for my choice upgrade where you can select a delivery window. But guess what, all windows are during business hours. So if you have job, like most of us, good luck getting your package.
Not only that they left a big box on my front step. Just placing the welcome mat on top of it..... a toddler could tell you why that makes absolutely no sense. You can still see the package!
We've been a business customer of UPS for the past 2 plus years. During that time, shipments have. Gone smoothly, and the store front people are always nice. The sales rep and account executive are whole different matter.
If we had a question - it would take on average of 5 emails + 5 phone calls to MAYBE get an answer.
Our last inquiry was into adding international shipping. Needless to say, it has been a month long of chasing them around. The sales rep NEVER replies, the account executive is on vacation and he's back up ? Right - the sales rep that don't replay. If you want to chase your carrier so you can give them more business, never get answers, or call backs. Essentially, have 0 customer service. By all means use UPS. If you want to be treated as a valued customer, I'd suggest going elsewhere. We did
copy of my letter to this TERRIBLE company:
I have been trying to resolve a claim for over 1000 dollars of ammunition and gun parts that was not delivered. I have been treated rudely, hung up on, asked to repeat information that I have already given numerous times and even had my investigation wrongfully closed. I am requesting that I be reimbursed for the value of my shipments that your company failed to deliver. I have been turfed off to call centers outside of the united states and told summarily to contact the shipper, and that USP cannot help me. I will see to it that your outfit gets the negative attention that it deserves. I have tried to remain civil and wasted 30 days of my time being ignored by your company. This will not stand.
UPS was kind enough to all of the sudden list my address as "Package Centers determine that your location is not a Driver Release Area" which then they wouldn't leave packages as they had in the past, and they wouldn't allow you to sign the back of the notice to leave the package. And then when you call customer service the rep blames it on the driver and they they decide what to leave and not leave. I live in a very safe/ very low crime area. After my 5 attempt to contact UPS via phone and chat I finally found out how to allow them to leave a package after of course I paid $15.00 to re-route packages to my work as they will only attempt delivery during a week day during work hours.... Thanks UPS for destroying a little girls Christmas. And for always putting your customers first. Good thing FedEx and USPS is still around and actually have the customers best interest in mind and not their bottom dollar.
I've had 4 addresses in the past 4 years and I have to say, the service is always great. Twice I've been really lucky and had the sweetest UPS man, older gentleman. Never had stolen items.
Delivered someone else's package to my door. Didn't ring the doorbell, didn't knock, instead I just heard and felt a massage slam against my door. I went to it immediately to see him driving away. I called the "Domestic Services within Canada" line only to be automatically sent to the American lines, and after jumping through the automated hoops and finally talking to someone I had to get transferred over to the international lines and then it was a hassle giving them the information on the package. Just a sy business all around with how they run and are consistently the worst delivery people in town. They never wait at the door and in this case it may be that they threw the package at the door given how heavy it is and how loud that slam was against the house. I hope nobody was expecting anything undamaged.
UPS returned my order and sent me notification about picking up at UPS after it was returned because they were busy during holliday almost 5 days late. Horrible experience.
For such an accredited company, UPS, has proven to be an incompetent, inept, and criminally unknowledgeable joke of a business.
In two days, both packages that were supposed to have reached my front door have inexplicably gone missing. The first package was "left at front door" - this was not the case. Someone was at home waiting for the package to be delivered but there was no truck or package in sight when the "delivery notification" was received. Calling UPS proved to be a fruitless waste of time as they said that they would have the driver call me to verify the package was not accidentally left on the truck. Unsurprisingly, no phone call was received. I was not overly upset after this interaction. It's the holidays and so a lost package is bound to happen. I was discouraged, but not upset. It was not until today when I sat downstairs in anticipation for another package to be delivered to my front door when I received another text notifying me that my package had been delivered! Well that was a surprise as I was sitting within 20ft of both my front and back doors and heard no doorbell or knock. A thorough survey of both entrances revealed no UPS truck, no driver, and only a small UPS delivery "Sorry we missed you..." notice. Now, I'm upset - I've been downstairs all morning in anticipation for this package. I get no knock or doorbell ring. The package is marked as "DELIVERED" on UPS's website with a note that says it was signed for by someone last named Hill. No one living here has that last name or any name resembling that. I have so many mixed messages, I don't know what to do with any of this information. I used the app and the website to scan/enter the bar code number on the missed delivery notice with no success. It should also be noted that on the missed deliver notice, the "Your package was left at (OFFICE)" was circled. I live in a standalone house. There is no office or front desk. So where is my package? I've called, I've waited, I've called again. This experience has led me to file this review. I would advise against using UPS's services during any holiday season or for anything you deem as urgent or valuable because this experience has been nothing less than a nightmarish headache. Though courteous, the customer service department provides no answers or justifications. It's always a "we'll pass this message along". It is unacceptable for a logistics company to fail this miserably at logistics.
Worst customer service ever. I called to check on an order that had been rescheduled for delivery and I had a terrible experience. Two separate representatives including a supervisor where two of the most disrespectful people I have ever in countered. The supervisor was talking to me in a bottling way for half of the conversation. I have filled a complaint with UPS.
I had an Amazon return that was to be picked up by UPS on 4/20/16. The UPS driver arrived to deliver a package (we are a business) and he saw it and said the call ticket was not available so he could not take it. We waited another week and no one showed up. I took the package to the main location in Williston on 5/4. The gal there could not bring up the call ticket and she went to the back. After waiting 45 minutes I was told the call ticket service was down and they needed IT to fix it. I could wait and see if they could take the package without the call ticket while they fixed the system. I was traveling and now 45 minutes behind schedule so I took it with me. Upon returning to work after my trip, I called UPS as the package was still not picked up and I was told by the 800 customer service that the driver said there was "no such location" for our office which has been here for more than 16 years and is a street level, only business at this address building, AND they manage to deliver to us frequently. The 800 number said they would have the Williston Center call me before 5 pm on 5/5/16. Rebecca did call and she said that the driver put in some code that cancelled the call ticket. So we have one saying the call tag is not available, the next one saying no such address, the next saying the call tag system is down and NOW I'm told the driver made an error and I have to contact Amazon. Why should Amazon have to fix UPS's problem? UPS should be more than able to fix their issues and correct ANY errors made by their people- we all make mistakes- just fix the mistake- sounds like a simple concept to me. I asked for a manager or the main UPS number and she told me to call the 800 pickup number again. Am I angry, you bet- this is absolutely the most ridiculous customer service failure I've ever seen. UPS should be ashamed of this major failure and if I ran a business like this, I would be on the unemployment line. Fortunately Amazon resolved it with we gave you the credit, keep it and the item and do what you want with the item. I don't believe Amazon should have to be responsible for the failure of UPS to pick up a package BUT they have outstanding customer service and solved the problem while I was on the phone in less than 5 minutes. Customer service should be solved in minutes, not days with repeat calls.
How does a UPS package end up at an address that's not even CLOSE to what's on the package and to make matters worse, an elementary school? Please track your packages because UPS don't care. Spoke with a SUPERVISOR and didn't even get as much as an apology after I told her that I was called by the school in Montgomery Alabama and went and picked up my package. TERRIBLE CUSTOMER SERVICE!!!
They\'re really a horrible company, and I don\'t know why and/or how they have so much success. They take no responsibility for their screw ups whatsoever. If you are having something delivered be prepared to have your package thrown in the street; this is how they do their job. Be prepared to have your package stolen in a urban neighborhood because they left the package on the front in plain view and didn\'t even have the decency to knock on the door to let you know it was out there; this is how they do their job. Oh and if you complain to customer service about either of these issues be prepared for them to tell you blatantly that it was your fault your package was stolen and you wasn\'t notified. They\'re rude, condescending, pretentious pks that do not care about customer service, you, or your package. They only care about money, which is fine, BUT you never want your customers to know this which they blatantly do.
I live in an apartment complex and when ever I get a package delivered if I am not home to receive it personally it is either left outside my personal apartment door or a notice of failed delivery is left. But this time the package was left outside the outside door so anyone waking by could just pick it up and walked away with it. I work 2nd shift so I didn't get home until 11pm to find it there and thankfully it still was. I cannot believe that this happened and makes me very skeptical about choosing UPS as a carrier again.
I have multiple packages that are overdue to be delivered by UPS. I have been told for three days that my package is on the truck for delivery yet still haven't received any packages. I was now told today that today is actually the first day it is out for delivery. Apparently I have been lied to by UPS for three days. Even their tracking website said it was out for delivery the last three days. I still don't have any of my packages.
As a small to medium sized company, we rely on our freight companies. UPS Freight has negatively effected our business by picking up a large shipment to a major retailer and not delivering it! Instead, they are holding it in their warehouse because they say that the person who deals with this retailer is out sick. Think about this for a moment! This is UPS, a major company and only one person can make a phone call to schedule delivery?!?! Seems pretty odd to us that only one person can do this when the company is as huge as they are! You would also think that they would have contacted the retailer for delivery before they pick it up. Instead, a large order that was picked up on Monday and scheduled for delivery on Tuesday, is still sitting in their warehouse on Thursday, with no estimated delivery date. Too make matters even worse, we get the run around or people not returning our calls.
Dont use!
Recently my dad, sister and I all ordered new phones through ATT as we were all using "dumb phones" to put it kindly and it was our first time getting smart phones and joining the rest of society. First of all when I called and ordered it on a Saturday and we were talking about shipping I asked about priority shipping and the helper told me that it would be unnecessary as they will get it out to me as soon as possible either way and that I should have my phone anytime between Wednesday and this Saturday which is a a total of 4-7 days. So everyday between Wednesday and today my dad and sister have been waiting for their phones and UPS had not been sending it, the delivery date originally said Wednesday so they made sure to be home to receive it but no package came, same thing again Thursday no package, etc.. It keeps going back and fourth in their center to cities that don't even make sense and we have been calling them back and fourth and getting no where. When my dad called them again on Friday they said they couldn't deliver it before Monday. When my dad talked to ATT the same day Friday someone promised it could come by Saturday because my dad requested him to send another new phone overnight so they could have it by today and he said it wasn't necessary. We were really upset because we had been waiting on these phones for almost 13 days before they came and each time we called nothing was being resolved. I kept asking for overnight shipping and was willing to even pay more just to get it as soon as possible. The other reason this was so frustrating was because when we orderd the phones she started out data plan and I wanted that delayed until my dad and my sister get their new phones because they can't even use it! It has just been such a hassle waiting at home for this package for the last week and then having to call back and fourth each day!
Where to start? UPS is very irresponsible with freight shipments. 1st, we shipped a crate to a customer in Florida, the customer received the crate in bad condition and his wife was coerced to sign off on the delivery receipt by the UPS driver. Then, at the advise of our UPS sales associate, we re-shipped the same crate to the same address, labeled fragile and be careful everywhere , even on UPS's system, and it arrrived in EVEN WORSE condition as the first one. UPS's response for this was "file a claim" and then make us wait for (now over 5months) with no resolution or payment.
EVEN THOUGH UPS HAS ACKNOLODGE THAT THEIR MISHANDLING WAS THRU THE ATLANTA TERMINAL, THEY HAVE YET TO PAY OUT ON OUR CLAIMS. All we get is excused and "it takes time" over and over again. Well, it took a very short time to damage the items we shipped with you, you could at least be quick with the restitution, right? Instead, UPS continually delays payment and even has the audacity to askf or payment on the shipping fees of BOTH BROKEN ITEMS. Is this the type of shipping company you want on your side? When we signed up with UPS , the sales rep said that if there was any issue or damage, the claims would be paid promptly. He assured us of all this but it was all a false sense of security. UPS has a lot of problems in their Freight Division, I urge you to be careful with their freight services and locate outside insurance to cover you in the case of any damage, because their claims department is as irresponsible and slow as they come.
Horrible automated customer service and by the time you get to a real person you can't understand them. Which isn't a big deal as they don't know anything anyway.
10 years ago, UPS delivered a package to the wrong house. A claim was filed. Now every time a package gets delivered someone has to sign for it. Recently UPS has been committing fraud, by stating that customer has called requesting pick up. This started after my father refused to sign for a package, addressed to him, that the UPS driver gave him, and the shipper had not requested a signature for. The UPS supervisor called the police on him. Complaints to UPS have gone unresolved, have also filed complaints with the FTC, and Revdex.com as well. Just yesterday, found out that a package (perishable items) is being held at the local facility in Sumter, SC "At Customers Request" again (nobody called to set this up), which we were expecting to be delivered. We are considering all avenues in dealing with UPS. As of this date UPS has failed to resolve this long standing issue, we have yet to get a call from senior management at the facility or from Atlanta. After being told on numerous occasions that someone would call from local facility.
These m
ns lost a package that was 18"x18"x30" and weighed over 40 lbs! All I got was an endless run-around from customer service people saying they were trying to locate it, not recording that I spoke with them, sending me claim forms for the package that had links that didn't work, and in the end they're going to issue me a cool $100 for a $400 item. I switched to UPS after poor customer service from [redacted] and apparently they're even worse. I guess when you have a monopoly of two companies neither cares about providing good service.
Every package I have ever got with these people has been the worst headache ever. I paid ....PAID for my choice upgrade where you can select a delivery window. But guess what, all windows are during business hours. So if you have job, like most of us, good luck getting your package.
Not only that they left a big box on my front step. Just placing the welcome mat on top of it..... a toddler could tell you why that makes absolutely no sense. You can still see the package!
We've been a business customer of UPS for the past 2 plus years. During that time, shipments have. Gone smoothly, and the store front people are always nice. The sales rep and account executive are whole different matter.
If we had a question - it would take on average of 5 emails + 5 phone calls to MAYBE get an answer.
Our last inquiry was into adding international shipping. Needless to say, it has been a month long of chasing them around. The sales rep NEVER replies, the account executive is on vacation and he's back up ? Right - the sales rep that don't replay. If you want to chase your carrier so you can give them more business, never get answers, or call backs. Essentially, have 0 customer service. By all means use UPS. If you want to be treated as a valued customer, I'd suggest going elsewhere. We did
copy of my letter to this TERRIBLE company:
I have been trying to resolve a claim for over 1000 dollars of ammunition and gun parts that was not delivered. I have been treated rudely, hung up on, asked to repeat information that I have already given numerous times and even had my investigation wrongfully closed. I am requesting that I be reimbursed for the value of my shipments that your company failed to deliver. I have been turfed off to call centers outside of the united states and told summarily to contact the shipper, and that USP cannot help me. I will see to it that your outfit gets the negative attention that it deserves. I have tried to remain civil and wasted 30 days of my time being ignored by your company. This will not stand.
UPS was kind enough to all of the sudden list my address as "Package Centers determine that your location is not a Driver Release Area" which then they wouldn't leave packages as they had in the past, and they wouldn't allow you to sign the back of the notice to leave the package. And then when you call customer service the rep blames it on the driver and they they decide what to leave and not leave. I live in a very safe/ very low crime area. After my 5 attempt to contact UPS via phone and chat I finally found out how to allow them to leave a package after of course I paid $15.00 to re-route packages to my work as they will only attempt delivery during a week day during work hours.... Thanks UPS for destroying a little girls Christmas. And for always putting your customers first. Good thing FedEx and USPS is still around and actually have the customers best interest in mind and not their bottom dollar.
I've had 4 addresses in the past 4 years and I have to say, the service is always great. Twice I've been really lucky and had the sweetest UPS man, older gentleman. Never had stolen items.
Delivered someone else's package to my door. Didn't ring the doorbell, didn't knock, instead I just heard and felt a massage slam against my door. I went to it immediately to see him driving away. I called the "Domestic Services within Canada" line only to be automatically sent to the American lines, and after jumping through the automated hoops and finally talking to someone I had to get transferred over to the international lines and then it was a hassle giving them the information on the package. Just a s
y business all around with how they run and are consistently the worst delivery people in town. They never wait at the door and in this case it may be that they threw the package at the door given how heavy it is and how loud that slam was against the house. I hope nobody was expecting anything undamaged.
UPS returned my order and sent me notification about picking up at UPS after it was returned because they were busy during holliday almost 5 days late. Horrible experience.
For such an accredited company, UPS, has proven to be an incompetent, inept, and criminally unknowledgeable joke of a business.
In two days, both packages that were supposed to have reached my front door have inexplicably gone missing. The first package was "left at front door" - this was not the case. Someone was at home waiting for the package to be delivered but there was no truck or package in sight when the "delivery notification" was received. Calling UPS proved to be a fruitless waste of time as they said that they would have the driver call me to verify the package was not accidentally left on the truck. Unsurprisingly, no phone call was received. I was not overly upset after this interaction. It's the holidays and so a lost package is bound to happen. I was discouraged, but not upset. It was not until today when I sat downstairs in anticipation for another package to be delivered to my front door when I received another text notifying me that my package had been delivered! Well that was a surprise as I was sitting within 20ft of both my front and back doors and heard no doorbell or knock. A thorough survey of both entrances revealed no UPS truck, no driver, and only a small UPS delivery "Sorry we missed you..." notice. Now, I'm upset - I've been downstairs all morning in anticipation for this package. I get no knock or doorbell ring. The package is marked as "DELIVERED" on UPS's website with a note that says it was signed for by someone last named Hill. No one living here has that last name or any name resembling that. I have so many mixed messages, I don't know what to do with any of this information. I used the app and the website to scan/enter the bar code number on the missed delivery notice with no success. It should also be noted that on the missed deliver notice, the "Your package was left at (OFFICE)" was circled. I live in a standalone house. There is no office or front desk. So where is my package? I've called, I've waited, I've called again. This experience has led me to file this review. I would advise against using UPS's services during any holiday season or for anything you deem as urgent or valuable because this experience has been nothing less than a nightmarish headache. Though courteous, the customer service department provides no answers or justifications. It's always a "we'll pass this message along". It is unacceptable for a logistics company to fail this miserably at logistics.
Worst customer service ever. I called to check on an order that had been rescheduled for delivery and I had a terrible experience. Two separate representatives including a supervisor where two of the most disrespectful people I have ever in countered. The supervisor was talking to me in a bottling way for half of the conversation. I have filled a complaint with UPS.
I had an Amazon return that was to be picked up by UPS on 4/20/16. The UPS driver arrived to deliver a package (we are a business) and he saw it and said the call ticket was not available so he could not take it. We waited another week and no one showed up. I took the package to the main location in Williston on 5/4. The gal there could not bring up the call ticket and she went to the back. After waiting 45 minutes I was told the call ticket service was down and they needed IT to fix it. I could wait and see if they could take the package without the call ticket while they fixed the system. I was traveling and now 45 minutes behind schedule so I took it with me. Upon returning to work after my trip, I called UPS as the package was still not picked up and I was told by the 800 customer service that the driver said there was "no such location" for our office which has been here for more than 16 years and is a street level, only business at this address building, AND they manage to deliver to us frequently. The 800 number said they would have the Williston Center call me before 5 pm on 5/5/16. Rebecca did call and she said that the driver put in some code that cancelled the call ticket. So we have one saying the call tag is not available, the next one saying no such address, the next saying the call tag system is down and NOW I'm told the driver made an error and I have to contact Amazon. Why should Amazon have to fix UPS's problem? UPS should be more than able to fix their issues and correct ANY errors made by their people- we all make mistakes- just fix the mistake- sounds like a simple concept to me. I asked for a manager or the main UPS number and she told me to call the 800 pickup number again. Am I angry, you bet- this is absolutely the most ridiculous customer service failure I've ever seen. UPS should be ashamed of this major failure and if I ran a business like this, I would be on the unemployment line. Fortunately Amazon resolved it with we gave you the credit, keep it and the item and do what you want with the item. I don't believe Amazon should have to be responsible for the failure of UPS to pick up a package BUT they have outstanding customer service and solved the problem while I was on the phone in less than 5 minutes. Customer service should be solved in minutes, not days with repeat calls.
How does a UPS package end up at an address that's not even CLOSE to what's on the package and to make matters worse, an elementary school? Please track your packages because UPS don't care. Spoke with a SUPERVISOR and didn't even get as much as an apology after I told her that I was called by the school in Montgomery Alabama and went and picked up my package. TERRIBLE CUSTOMER SERVICE!!!
They\'re really a horrible company, and I don\'t know why and/or how they have so much success. They take no responsibility for their screw ups whatsoever. If you are having something delivered be prepared to have your package thrown in the street; this is how they do their job. Be prepared to have your package stolen in a urban neighborhood because they left the package on the front in plain view and didn\'t even have the decency to knock on the door to let you know it was out there; this is how they do their job. Oh and if you complain to customer service about either of these issues be prepared for them to tell you blatantly that it was your fault your package was stolen and you wasn\'t notified. They\'re rude, condescending, pretentious p
ks that do not care about customer service, you, or your package. They only care about money, which is fine, BUT you never want your customers to know this which they blatantly do.
I live in an apartment complex and when ever I get a package delivered if I am not home to receive it personally it is either left outside my personal apartment door or a notice of failed delivery is left. But this time the package was left outside the outside door so anyone waking by could just pick it up and walked away with it. I work 2nd shift so I didn't get home until 11pm to find it there and thankfully it still was. I cannot believe that this happened and makes me very skeptical about choosing UPS as a carrier again.
I have multiple packages that are overdue to be delivered by UPS. I have been told for three days that my package is on the truck for delivery yet still haven't received any packages. I was now told today that today is actually the first day it is out for delivery. Apparently I have been lied to by UPS for three days. Even their tracking website said it was out for delivery the last three days. I still don't have any of my packages.
As a small to medium sized company, we rely on our freight companies. UPS Freight has negatively effected our business by picking up a large shipment to a major retailer and not delivering it! Instead, they are holding it in their warehouse because they say that the person who deals with this retailer is out sick. Think about this for a moment! This is UPS, a major company and only one person can make a phone call to schedule delivery?!?! Seems pretty odd to us that only one person can do this when the company is as huge as they are! You would also think that they would have contacted the retailer for delivery before they pick it up. Instead, a large order that was picked up on Monday and scheduled for delivery on Tuesday, is still sitting in their warehouse on Thursday, with no estimated delivery date. Too make matters even worse, we get the run around or people not returning our calls.
Dont use!
Recently my dad, sister and I all ordered new phones through ATT as we were all using "dumb phones" to put it kindly and it was our first time getting smart phones and joining the rest of society. First of all when I called and ordered it on a Saturday and we were talking about shipping I asked about priority shipping and the helper told me that it would be unnecessary as they will get it out to me as soon as possible either way and that I should have my phone anytime between Wednesday and this Saturday which is a a total of 4-7 days. So everyday between Wednesday and today my dad and sister have been waiting for their phones and UPS had not been sending it, the delivery date originally said Wednesday so they made sure to be home to receive it but no package came, same thing again Thursday no package, etc.. It keeps going back and fourth in their center to cities that don't even make sense and we have been calling them back and fourth and getting no where. When my dad called them again on Friday they said they couldn't deliver it before Monday. When my dad talked to ATT the same day Friday someone promised it could come by Saturday because my dad requested him to send another new phone overnight so they could have it by today and he said it wasn't necessary. We were really upset because we had been waiting on these phones for almost 13 days before they came and each time we called nothing was being resolved. I kept asking for overnight shipping and was willing to even pay more just to get it as soon as possible. The other reason this was so frustrating was because when we orderd the phones she started out data plan and I wanted that delayed until my dad and my sister get their new phones because they can't even use it! It has just been such a hassle waiting at home for this package for the last week and then having to call back and fourth each day!
Where to start? UPS is very irresponsible with freight shipments. 1st, we shipped a crate to a customer in Florida, the customer received the crate in bad condition and his wife was coerced to sign off on the delivery receipt by the UPS driver. Then, at the advise of our UPS sales associate, we re-shipped the same crate to the same address, labeled fragile and be careful everywhere , even on UPS's system, and it arrrived in EVEN WORSE condition as the first one. UPS's response for this was "file a claim" and then make us wait for (now over 5months) with no resolution or payment.
EVEN THOUGH UPS HAS ACKNOLODGE THAT THEIR MISHANDLING WAS THRU THE ATLANTA TERMINAL, THEY HAVE YET TO PAY OUT ON OUR CLAIMS. All we get is excused and "it takes time" over and over again. Well, it took a very short time to damage the items we shipped with you, you could at least be quick with the restitution, right? Instead, UPS continually delays payment and even has the audacity to askf or payment on the shipping fees of BOTH BROKEN ITEMS. Is this the type of shipping company you want on your side? When we signed up with UPS , the sales rep said that if there was any issue or damage, the claims would be paid promptly. He assured us of all this but it was all a false sense of security. UPS has a lot of problems in their Freight Division, I urge you to be careful with their freight services and locate outside insurance to cover you in the case of any damage, because their claims department is as irresponsible and slow as they come.