Although this vehicle has had several issues, Hanson Motors has addressed each concern as it has occurred. The issues have all been covered with no expense to the customer and although the vehicle has now had a new concern, this was not a repeat of any previous issue. This was an
entirely new cold start code from the vehicle and after evaluation and reset was not repeated. Hanson Motors Service Department is under the impression that this latest issue was resolved when the customer picked the vehicle up yesterday, the day after this complaint and we have not been notified of any recurrence of an issue. If this vehicle has other problems or the customer has any concerns regarding the drivability of the vehicle, they should contact our Service Department immediately and we will act to solve the issue or concern
I have since contacted other agencies and parties and they have informed me you were responsible for termination of our lease. The transfer letter is immaterial because you failed to address the 5 noise complaints and the vicious dog complaints. We have been advised we could vacate the premises for your failure to remedy these serious problems. Furthermore, I have a recorded conversation with the property manager where she asked me if I was willing to pay the 350.00 fee for the job transfer, I stated I would. She was also informed that the responsible party for her transfer was on vacation and could not send the fax until he returned to work and on several occasions she said that was fine. Their may be an issue of moving expenses as we could no longer occupy the unit, we have yet to determine our course of action, pending this attempt to resolve the issue.
Thank you for contacting Oakwood Management regarding this issue.Having spoken with the Property Manager, she advised me that you were given printed instructions from the internet.Our vendor has come to the apartment three times and the apartment was not prepared for the bedbug treatments, The...
treatments are only successful when the preparation is done properly.He did spray but the mattress on the floor.Because of you washing the clothing, bedding, etc in the community laundry room, bedbugs appeared in the lint traps. The laundry room was treated by an exterminator. SAll of the records have been given to the Board of Health.The vendor could tell by the age of the bedbugs that these were brought into the apartment. Therefore, the expense of the treatments fall to the residents per policy and lease agreement.Please feel free to call me with any questions.
Hello and thank you for reaching out to us. At this time I am gathering more details and information pertaining to this complaint. I will need to further investigate the communication between the property as well as the tenant, and review the information thoroughly sent in over the last few days by this tenant. I thank you for allowing this short time to make sure we come to the correct and fair answer.
Good Afternoon and thank you for taking the time to inform us of this complaint. This resident did allow the release of a partner tenant. At that she qualified on her own financially for the apartment. We do verify income in order to prevent issues like this from occurring. Myself...
personally as well as the leasing staff and onsite manager have offered her numerous options in order to help her situation. One was the contract buy out, which is the "$5000" she had mention above. Her contract buy out amount was $4138.23. We do understand that is not an option for her at this time, so we had offered for her to move out, and we would attempt to re-rent her unit as quickly as possible in order for her to no longer be responsible for the remaining months of her lease, and avoid an eviction. She refused that offer as well. Unfortunately we can not release her from her lease or change it to a month to month lease. We have made a legally binding agreement and it would go against fair housing if we allowed one person to break a lease due to financial hardship, but not another. I have tried to explain this personally to the resident but she refused to understand, claiming that we do not care, are selfish and cold hearted. We would love to work with her and assist her through this difficult time, but she must be willing to work with us as well. Again I thank you for your time and allowing our company to respond to this claim.
After reviewing the maintenance file and speaking with the maintenance facilitator, I am confident that there are no leaks in the apartment.The staff has checked the washer and there are no leaks. It is fully operational.The maintenance request was completed in a timely manner. No...
Dear [redacted],Please be patient while I investigate the charges. I have asked for the entire file from the corporate office and will be reviewing it with the Regional Manager on Monday.I will further communicate at that time.Thanks.
Thank you for your inquiry and the opportunity to clarify the issues that you outlined in your letter.The amount of your initial payment was due to your credit profile. Oakwood Management required one month deposit, first and last month's rent and the pro-rated rent and water for the month of...
of move-in. Please refer to your receipts and lease agreement for confirmation.Oakwood Management routinely "walks" the grounds of all of our communities. This common practice is to look for maintenance issues, compliance issues in violation of the lease agreement and to inspect the grounds. Pets and residents not listed on the lease have been seen going in and out of your apartment. This is a violation of the lease agreement.Greene Countrie has no assigned parking. Parking is on a first come, first served basis. As per the lease agreement, Oakwood will enter your apartment for a maintenance issue. A leak is a serious time sensitive maintenance request that requires immediate atttention. Leaks occur in any dwelling, either multi-family or single family residences. I have looked into our software system and called the leasing office. We show no open service requests. Please call the leasing office with any needed repairs. Oakwood Management has agreed to terminate your lease with a proper notice. Please let me know if I can be of assistance in this process.
Mr. and Mrs. [redacted],The issue has been the transfer clause and vacating the property before the end of the binding lease.The lease agreement that you signed was legal and binding. It outlines the rights and responsibilities of the resident as well as the apartment community. The transfer clause is clearly stated in the lease agreementTRANSFER CLAUSE: Lessee shall be released from this lease forty-five (45) days after the office of the Lessor receives a letter of transfer from Lessee's employer of his/her transfer out of the county of which the Lessee currently resides. Said letter of transfer shall be subject to verification by Lessor. In any event, Lessor shall not allow Lessee to be released pursuant to this provision prior to Lessee's occupancy of the premises for six (6) months nor without the payment of a $350.00 settlement fee for the early termination of the lease agreement. Payment must be made on or before the vacating date.The first provision is that you give 45 day notice, you gave a 19 day notice. This was improper notice.The second provision is that Oakwood receives a letter of transfer and it has been verified before vacating the apartment. This did not happen.The third provision is that a transfer fee in the amount of $350.00 is received by Oakwood prior to vacating the apartment. This also did not happen.This failure to comply with this provision in the lease results in default. DEFAULT: If Lessee defaults in the payment of any rental installment or the performance of any of the covenants and agreements contained herein, the entire rental obligation hereunder shall immediately become due and payable at the option of the Lessor and Lessee hereby expressly waives notice of exercise of such option. Lessee hereby agrees that should it become necessary for Lessor to resort to legal proceedings due to the Lessees default, THE LESSEE WILL PAY TO US A SETTLEMENT FEE AND ALL DAMAGES CONNECTED WITH SUCH LEGAL PROCEEDINGS, IT SHALL BE WITHIN THE SOLE DISCRETION OF LESSOR TO ACCEPT THE SETTLEMENT STATED ABOVE. Failure of the Lessee to pay rental current until the last day of the term of this lease or any renewal thereof, shall at the sole option of the Lessor, (1) make Lessee responsible for the cost of refurbishing the premises for an incoming resident and (2) make Lessee responsible for all rental and late charges Lessor shall be entitled to between the time Lessee vacates the premises and the time said premises are re-occupied, said payment shall not exceed the term of the lease, and (3) make Lessee responsible for an agreed One Hundred Dollar ($100.00) re-rental fee to cover administrative expenses anticipated in re-renting the premises.When violations such as the dogs occur in the community, the apartment property manager handles these complaints through a process that that includes letters, warnings, etc. The other residents are not privy to these actions.
Hello and thank you for bringing this complaint to my attention. At this time, the resident has paid late and gained 1 late fee monthly since July. He has failed to pay any of said late fees. It is Oakwoods policy to apply all payments to the longest dated owed balance. The office staff...
has tried to work with him, and allow him to pay, giving him many notices and reminders. Oakwood did wave 1 previous late fee for him as well, as a courtesy. They again, accepted his December rent on the 1st, without the late fees paid. Our late fee policies have not changed, and this resident signed a new lease agreement stating that he understood our late fee and payment policies. We do ask that he please make an attempt to pay the remaining late fees in a timely manor so that we do not have to apply his rental payment to the late fees. Thank you again for bringing this issue to my attention and allowing for my response.
The Regional Manager for Millstream Village, Helen Z[redacted], personally visited with this resident yesterday, July 5th. She explained that it is our Company policy that we don't service air conditioners unless it is 80 degrees or above. We also cannot work on A/C's after dark. ...
When the resident called the answering service, the temperature was under 80 degrees so the call did not get paged out. Maintenance did find that the unit had "frozen up" so he had to let it thaw before he could fix the problem. Helen confirmed with the maintenance tech that it was fixed yesterday, July 5th.Our answering service listened to a recording of the call and found that the agent that took this call did answer unprofessionally to the screen situation. The answering service will sit with the operator and instruct her on proper procedure on how to handle calls.
To Whom It May Concern6/28/16Given in the last communication I sent it was made clear I
do not agree with your false assumption:At no time did anyone verbally or in writing informed me that the letter of transfer was not accepted by Oakwood Management.When I arrived at the Leasing office I was told by the person on site that the amount I was paying was a deposit to cover any possible damages as well as a prorated amount to cover the replace the carpet that scheduled to be replaced that year anyway. I was told that form I was signing was a standard receipt and that everything was fine. Given several of the complaints I’ve seen on the Revdex.com website
on Oakwood Management it seem that deception is modus operandi for this
company.
Hi,Adding more info that would give you a better idea of the issue that I am dealing with.. I am not able to type in that form that you provided due to character limits.I moved to Monroe House Apartment on Sunday, August 6th with a couple of luggage and one small table and plastic chair. I was...
living at [redacted] for 1.5 weeks. My furniture and other stuff were with moving company during my stay at Monroe House Apartments. I also noticed that they didn't clean the apartment properly and some things need to be repaired such as a closet door hanging out, cracked mirror, a couple of power outlets not working, windows not locking properly. stains on bathroom floors and around the sink etc. I also didn't receive the welcome package on the day I moved in. I had to ask property manager to provide one. She was under impression that I already received one. The maintenance repair took more than a week due to several reasons: They don't have an onsite maintenance team and someone crashed into one of the apartment. This gave me an impression that they didn't check my apartment properly due to several fixes.On Monday, August 14th, the day after my visit to my parent's place in [redacted] Michigan, I woke up with many bites all over my body. While I was trying to put the pieces together to find the cause of bites, I came across a brown bug on my bedsheet and confirmed that it was the bed bug. Even though, I wasn't sure as I haven't seen one.I woke up the next day with new bites and decided to informed the landlord after googling to see the type of bites. I emailed the property manager about the situation. She responded stating that there shouldn't be bed bugs but will send out the pest management company to inspect on Thursday. She couldn't get them earlier due to their unavailability. She offered no alternate solution for me to stay meanwhile. She suggests that I should buy a spray and spray around. But after looking up to see the solution, I came across that I shouldn't be taking any actions as it falls under Landlord's responsibility. I don't want to be blamed for this and I couldn't stay another night in that apartment. Therefore, I took a week leave and went back to my parents' place in Michigan. I also sent her a picture of red bug that I found on the pillow.On Thursday, August 17th, the property manager called and informed me that bed bugs are present and wanted to get apartment treated. I then informed her that I would like to terminate the lease and get the full refund and other claims that are costed by bed bugs after several conversations on where to store the stuff meanwhile. She told me that I have a valid reason and should able to get whole money back and to write the notice and send to her. I also sent her pictures of bites on my body.I went to Monroe House on August 18th to talk more about the situation. The main property manager wasn't present. It was different property manager that works on weekends. His name is Larry. He wasn't aware of the bed bug situation and was in my apartment, helping me to move the washer and dryer and other stuff. He also noticed that apartment was empty during my stay. I vacated the apartment on August 19th and informed another property manager that works on weekends - Larry. He asked when should I drop off the keys. I replied stating that I will need to write a notice and let the property management know about the situation. I didn't know where to drop the keys so kept with me just in case. Also the maintenance request wasn't completed on the day I vacated the apartment.I moved to NorthPark Place that is located in Columbus, OH right next to Polaris Fashion Mall on August 18th. I have been staying there since August 18th and so far, I haven't encountered bed bugs or similar situation. My stuff was delivered on Sunday, August 19th at NorthPark Place. All this show that bed bugs didn't come from me.I wrote an email that containing the statement about lease termination, a list of payments I made for Monroe House (Security deposit, pet fee, application fee and pro-rent for August and other costs that occurred due to bed bug situation) on August 21st. The property manager replied saying that she cannot accept the lease termination but will let me know after a discussion with her regional property manager.The property manager emailed back a week later after a discussion with a regional manager stating that they can only give me the security deposit and pet fee back and due to the claims I made after the bed bug situation, they are not responsible for the costs that occurred due to no record of condition existed prior to my occupancy but due to unfortunate circumstances, they are prepared to release me from lease agreement. They didn't give me the rent back.I felt the letter that they wrote regarding the lease termination was outrageous. They were implying that they are not responsible for the situation that they caused and refused to give the full refund back and the costs that occurred. I stopped by today to drop off the keys and tried to have a conversation with the property manager. She said that they don't have a record of the bed bug condition from the previous tenant and the surroundings and the decision that they made was the final decision.They also don't have a proof that they checked for bed bugs presence before I moved in. They also weren't willing to give me rent back considering I stayed there for 1.5 weeks. You can refer to attached emails, pictures, and documents. Let me know if you need more information. Note that, my parents were involved with this from the beginning. They were speaking on behalf of me when I wasn't present in the apartment due to my hearing loss.[redacted]
Hello Sir, I unfortunately was not able to find any records for the account you are referencing. Can you please respond with the name of the apartment complex you rented with, the address of the apartment you rented with us, as well as the full name of the person the lease is under. Thank you.
Oakwood Company didn't return all of my money back. I want to reopen this complaint. I am expecting to get 1620 dollars back but they gave me 1571.88 dollars back.You can refer to attached documents.Please add this to record and reopen the complaint.[redacted]
I have 30 years HVAC experience along with having owned and operated "[redacted]'s HandyMen" where among many things, we were HVAC certified. Throughout 2014 summer months I have thoroughly tried a number of tactics concerning daily living habits and adjusting the thermostat to try and accommodate an older Air Conditioning Unit not capable of keeping up with outside temperatures of 82 degrees and higher. After having repeated a number of times since the summer of 2014, allowing the AC unit to run non-stop all day long everyday for 2-3 weeks at a time so that I could observe its effectiveness. Has proven to be consistently unable to keep up with the outside temperature. Depending on outside humidity levels on any given day, and the AC unit running non-stop (Which is bad for it to do), with outside temps in the range of 82-86 degrees, the inside temp will stay at about 76 degrees (which is not comfortable in summer), running non-stop the inside temp will rise one or two degrees more throughout the day. With the same said, as the outside temp raises to 88-90 degrees as it often does, the inside temp with rise (while ac is running non-stop all day for 2-3 weeks) to between 79-82 degrees.It has only been after I thoroughly tested the operating characteristics of the AC unit for 4+ months that I have no choice but to turn the Unit off to keep my electric bill down. Plus leaving it on continuously, eventually causes it to blow Luke-warm air out of the ducts because its not cycling. I suggested to maintenance to check the insulation around the duct work since, between the Condenser coils and the exhaust vents we are losing about 20 degrees of cold air. "IF" there is a lack of proper insulation, fixing that might give us 4-6 degrees possibly a little more. Which could give the AC unit the ability to do a better job. If that checks out good then, the Unit is simply unable to keep up and needs replaced with a larger one.
Maintenance went into her apartment by mistake thinking they had already moved out and swapped out her fridge for another apartment. Once we received the call from her that is when the mistake was discovered. We already had a new fridge on order for stock and it was delivered the...
following day and was installed in her apartment. The area under her fridge and the wall is where [redacted] said there was mold. When maintenance installed the new fridge, they said it was not mold but dirt and pet hair and they cleaned the entire area and no mold was found. Per Property ManagerDebbie D[redacted]
Although this vehicle has had several issues, Hanson Motors has addressed each concern as it has occurred. The issues have all been covered with no expense to the customer and although the vehicle has now had a new concern, this was not a repeat of any previous issue. This was an
entirely new cold start code from the vehicle and after evaluation and reset was not repeated. Hanson Motors Service Department is under the impression that this latest issue was resolved when the customer picked the vehicle up yesterday, the day after this complaint and we have not been notified of any recurrence of an issue. If this vehicle has other problems or the customer has any concerns regarding the drivability of the vehicle, they should contact our Service Department immediately and we will act to solve the issue or concern
I have since contacted other agencies and parties and they have informed me you were responsible for termination of our lease. The transfer letter is immaterial because you failed to address the 5 noise complaints and the vicious dog complaints. We have been advised we could vacate the premises for your failure to remedy these serious problems. Furthermore, I have a recorded conversation with the property manager where she asked me if I was willing to pay the 350.00 fee for the job transfer, I stated I would. She was also informed that the responsible party for her transfer was on vacation and could not send the fax until he returned to work and on several occasions she said that was fine. Their may be an issue of moving expenses as we could no longer occupy the unit, we have yet to determine our course of action, pending this attempt to resolve the issue.
Thank you for contacting Oakwood Management regarding this issue.Having spoken with the Property Manager, she advised me that you were given printed instructions from the internet.Our vendor has come to the apartment three times and the apartment was not prepared for the bedbug treatments, The...
treatments are only successful when the preparation is done properly.He did spray but the mattress on the floor.Because of you washing the clothing, bedding, etc in the community laundry room, bedbugs appeared in the lint traps. The laundry room was treated by an exterminator. SAll of the records have been given to the Board of Health.The vendor could tell by the age of the bedbugs that these were brought into the apartment. Therefore, the expense of the treatments fall to the residents per policy and lease agreement.Please feel free to call me with any questions.
A new management/ owner has taken over Hibernia as of last Friday.Please feel free to contact them with any issues.Thank you.
Hello and thank you for reaching out to us. At this time I am gathering more details and information pertaining to this complaint. I will need to further investigate the communication between the property as well as the tenant, and review the information thoroughly sent in over the last few days by this tenant. I thank you for allowing this short time to make sure we come to the correct and fair answer.
Good Afternoon and thank you for taking the time to inform us of this complaint. This resident did allow the release of a partner tenant. At that she qualified on her own financially for the apartment. We do verify income in order to prevent issues like this from occurring. Myself...
personally as well as the leasing staff and onsite manager have offered her numerous options in order to help her situation. One was the contract buy out, which is the "$5000" she had mention above. Her contract buy out amount was $4138.23. We do understand that is not an option for her at this time, so we had offered for her to move out, and we would attempt to re-rent her unit as quickly as possible in order for her to no longer be responsible for the remaining months of her lease, and avoid an eviction. She refused that offer as well. Unfortunately we can not release her from her lease or change it to a month to month lease. We have made a legally binding agreement and it would go against fair housing if we allowed one person to break a lease due to financial hardship, but not another. I have tried to explain this personally to the resident but she refused to understand, claiming that we do not care, are selfish and cold hearted. We would love to work with her and assist her through this difficult time, but she must be willing to work with us as well. Again I thank you for your time and allowing our company to respond to this claim.
After reviewing the maintenance file and speaking with the maintenance facilitator, I am confident that there are no leaks in the apartment.The staff has checked the washer and there are no leaks. It is fully operational.The maintenance request was completed in a timely manner. No...
compensation will be provided.Thank you.
Dear [redacted],Please be patient while I investigate the charges. I have asked for the entire file from the corporate office and will be reviewing it with the Regional Manager on Monday.I will further communicate at that time.Thanks.
Thank you for your inquiry and the opportunity to clarify the issues that you outlined in your letter.The amount of your initial payment was due to your credit profile. Oakwood Management required one month deposit, first and last month's rent and the pro-rated rent and water for the month of...
of move-in. Please refer to your receipts and lease agreement for confirmation.Oakwood Management routinely "walks" the grounds of all of our communities. This common practice is to look for maintenance issues, compliance issues in violation of the lease agreement and to inspect the grounds. Pets and residents not listed on the lease have been seen going in and out of your apartment. This is a violation of the lease agreement.Greene Countrie has no assigned parking. Parking is on a first come, first served basis. As per the lease agreement, Oakwood will enter your apartment for a maintenance issue. A leak is a serious time sensitive maintenance request that requires immediate atttention. Leaks occur in any dwelling, either multi-family or single family residences. I have looked into our software system and called the leasing office. We show no open service requests. Please call the leasing office with any needed repairs. Oakwood Management has agreed to terminate your lease with a proper notice. Please let me know if I can be of assistance in this process.
Mr. and Mrs. [redacted],The issue has been the transfer clause and vacating the property before the end of the binding lease.The lease agreement that you signed was legal and binding. It outlines the rights and responsibilities of the resident as well as the apartment community. The transfer clause is clearly stated in the lease agreementTRANSFER CLAUSE: Lessee shall be released from this lease forty-five (45) days after the office of the Lessor receives a letter of transfer from Lessee's employer of his/her transfer out of the county of which the Lessee currently resides. Said letter of transfer shall be subject to verification by Lessor. In any event, Lessor shall not allow Lessee to be released pursuant to this provision prior to Lessee's occupancy of the premises for six (6) months nor without the payment of a $350.00 settlement fee for the early termination of the lease agreement. Payment must be made on or before the vacating date.The first provision is that you give 45 day notice, you gave a 19 day notice. This was improper notice.The second provision is that Oakwood receives a letter of transfer and it has been verified before vacating the apartment. This did not happen.The third provision is that a transfer fee in the amount of $350.00 is received by Oakwood prior to vacating the apartment. This also did not happen.This failure to comply with this provision in the lease results in default. DEFAULT: If Lessee defaults in the payment of any rental installment or the performance of any of the covenants and agreements contained herein, the entire rental obligation hereunder shall immediately become due and payable at the option of the Lessor and Lessee hereby expressly waives notice of exercise of such option. Lessee hereby agrees that should it become necessary for Lessor to resort to legal proceedings due to the Lessees default, THE LESSEE WILL PAY TO US A SETTLEMENT FEE AND ALL DAMAGES CONNECTED WITH SUCH LEGAL PROCEEDINGS, IT SHALL BE WITHIN THE SOLE DISCRETION OF LESSOR TO ACCEPT THE SETTLEMENT STATED ABOVE. Failure of the Lessee to pay rental current until the last day of the term of this lease or any renewal thereof, shall at the sole option of the Lessor, (1) make Lessee responsible for the cost of refurbishing the premises for an incoming resident and (2) make Lessee responsible for all rental and late charges Lessor shall be entitled to between the time Lessee vacates the premises and the time said premises are re-occupied, said payment shall not exceed the term of the lease, and (3) make Lessee responsible for an agreed One Hundred Dollar ($100.00) re-rental fee to cover administrative expenses anticipated in re-renting the premises.When violations such as the dogs occur in the community, the apartment property manager handles these complaints through a process that that includes letters, warnings, etc. The other residents are not privy to these actions.
Hello and thank you for bringing this complaint to my attention. At this time, the resident has paid late and gained 1 late fee monthly since July. He has failed to pay any of said late fees. It is Oakwoods policy to apply all payments to the longest dated owed balance. The office staff...
has tried to work with him, and allow him to pay, giving him many notices and reminders. Oakwood did wave 1 previous late fee for him as well, as a courtesy. They again, accepted his December rent on the 1st, without the late fees paid. Our late fee policies have not changed, and this resident signed a new lease agreement stating that he understood our late fee and payment policies. We do ask that he please make an attempt to pay the remaining late fees in a timely manor so that we do not have to apply his rental payment to the late fees. Thank you again for bringing this issue to my attention and allowing for my response.
[redacted]Thank you for taking the time to talk to me this last week.We will get everything fixed.Thanks.
The Regional Manager for Millstream Village, Helen Z[redacted], personally visited with this resident yesterday, July 5th. She explained that it is our Company policy that we don't service air conditioners unless it is 80 degrees or above. We also cannot work on A/C's after dark. ...
When the resident called the answering service, the temperature was under 80 degrees so the call did not get paged out. Maintenance did find that the unit had "frozen up" so he had to let it thaw before he could fix the problem. Helen confirmed with the maintenance tech that it was fixed yesterday, July 5th.Our answering service listened to a recording of the call and found that the agent that took this call did answer unprofessionally to the screen situation. The answering service will sit with the operator and instruct her on proper procedure on how to handle calls.
To Whom It May Concern6/28/16Given in the last communication I sent it was made clear I
do not agree with your false assumption:At no time did anyone verbally or in writing informed me that the letter of transfer was not accepted by Oakwood Management.When I arrived at the Leasing office I was told by the person on site that the amount I was paying was a deposit to cover any possible damages as well as a prorated amount to cover the replace the carpet that scheduled to be replaced that year anyway. I was told that form I was signing was a standard receipt and that everything was fine. Given several of the complaints I’ve seen on the Revdex.com website
on Oakwood Management it seem that deception is modus operandi for this
company.
Hi,Adding more info that would give you a better idea of the issue that I am dealing with.. I am not able to type in that form that you provided due to character limits.I moved to Monroe House Apartment on Sunday, August 6th with a couple of luggage and one small table and plastic chair. I was...
living at [redacted] for 1.5 weeks. My furniture and other stuff were with moving company during my stay at Monroe House Apartments. I also noticed that they didn't clean the apartment properly and some things need to be repaired such as a closet door hanging out, cracked mirror, a couple of power outlets not working, windows not locking properly. stains on bathroom floors and around the sink etc. I also didn't receive the welcome package on the day I moved in. I had to ask property manager to provide one. She was under impression that I already received one. The maintenance repair took more than a week due to several reasons: They don't have an onsite maintenance team and someone crashed into one of the apartment. This gave me an impression that they didn't check my apartment properly due to several fixes.On Monday, August 14th, the day after my visit to my parent's place in [redacted] Michigan, I woke up with many bites all over my body. While I was trying to put the pieces together to find the cause of bites, I came across a brown bug on my bedsheet and confirmed that it was the bed bug. Even though, I wasn't sure as I haven't seen one.I woke up the next day with new bites and decided to informed the landlord after googling to see the type of bites. I emailed the property manager about the situation. She responded stating that there shouldn't be bed bugs but will send out the pest management company to inspect on Thursday. She couldn't get them earlier due to their unavailability. She offered no alternate solution for me to stay meanwhile. She suggests that I should buy a spray and spray around. But after looking up to see the solution, I came across that I shouldn't be taking any actions as it falls under Landlord's responsibility. I don't want to be blamed for this and I couldn't stay another night in that apartment. Therefore, I took a week leave and went back to my parents' place in Michigan. I also sent her a picture of red bug that I found on the pillow.On Thursday, August 17th, the property manager called and informed me that bed bugs are present and wanted to get apartment treated. I then informed her that I would like to terminate the lease and get the full refund and other claims that are costed by bed bugs after several conversations on where to store the stuff meanwhile. She told me that I have a valid reason and should able to get whole money back and to write the notice and send to her. I also sent her pictures of bites on my body.I went to Monroe House on August 18th to talk more about the situation. The main property manager wasn't present. It was different property manager that works on weekends. His name is Larry. He wasn't aware of the bed bug situation and was in my apartment, helping me to move the washer and dryer and other stuff. He also noticed that apartment was empty during my stay. I vacated the apartment on August 19th and informed another property manager that works on weekends - Larry. He asked when should I drop off the keys. I replied stating that I will need to write a notice and let the property management know about the situation. I didn't know where to drop the keys so kept with me just in case. Also the maintenance request wasn't completed on the day I vacated the apartment.I moved to NorthPark Place that is located in Columbus, OH right next to Polaris Fashion Mall on August 18th. I have been staying there since August 18th and so far, I haven't encountered bed bugs or similar situation. My stuff was delivered on Sunday, August 19th at NorthPark Place. All this show that bed bugs didn't come from me.I wrote an email that containing the statement about lease termination, a list of payments I made for Monroe House (Security deposit, pet fee, application fee and pro-rent for August and other costs that occurred due to bed bug situation) on August 21st. The property manager replied saying that she cannot accept the lease termination but will let me know after a discussion with her regional property manager.The property manager emailed back a week later after a discussion with a regional manager stating that they can only give me the security deposit and pet fee back and due to the claims I made after the bed bug situation, they are not responsible for the costs that occurred due to no record of condition existed prior to my occupancy but due to unfortunate circumstances, they are prepared to release me from lease agreement. They didn't give me the rent back.I felt the letter that they wrote regarding the lease termination was outrageous. They were implying that they are not responsible for the situation that they caused and refused to give the full refund back and the costs that occurred. I stopped by today to drop off the keys and tried to have a conversation with the property manager. She said that they don't have a record of the bed bug condition from the previous tenant and the surroundings and the decision that they made was the final decision.They also don't have a proof that they checked for bed bugs presence before I moved in. They also weren't willing to give me rent back considering I stayed there for 1.5 weeks. You can refer to attached emails, pictures, and documents. Let me know if you need more information. Note that, my parents were involved with this from the beginning. They were speaking on behalf of me when I wasn't present in the apartment due to my hearing loss.[redacted]
Hello Sir, I unfortunately was not able to find any records for the account you are referencing. Can you please respond with the name of the apartment complex you rented with, the address of the apartment you rented with us, as well as the full name of the person the lease is under. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Oakwood Company didn't return all of my money back. I want to reopen this complaint. I am expecting to get 1620 dollars back but they gave me 1571.88 dollars back.You can refer to attached documents.Please add this to record and reopen the complaint.[redacted]
I have 30 years HVAC experience along with having owned and operated "[redacted]'s HandyMen" where among many things, we were HVAC certified. Throughout 2014 summer months I have thoroughly tried a number of tactics concerning daily living habits and adjusting the thermostat to try and accommodate an older Air Conditioning Unit not capable of keeping up with outside temperatures of 82 degrees and higher. After having repeated a number of times since the summer of 2014, allowing the AC unit to run non-stop all day long everyday for 2-3 weeks at a time so that I could observe its effectiveness. Has proven to be consistently unable to keep up with the outside temperature. Depending on outside humidity levels on any given day, and the AC unit running non-stop (Which is bad for it to do), with outside temps in the range of 82-86 degrees, the inside temp will stay at about 76 degrees (which is not comfortable in summer), running non-stop the inside temp will rise one or two degrees more throughout the day. With the same said, as the outside temp raises to 88-90 degrees as it often does, the inside temp with rise (while ac is running non-stop all day for 2-3 weeks) to between 79-82 degrees.It has only been after I thoroughly tested the operating characteristics of the AC unit for 4+ months that I have no choice but to turn the Unit off to keep my electric bill down. Plus leaving it on continuously, eventually causes it to blow Luke-warm air out of the ducts because its not cycling. I suggested to maintenance to check the insulation around the duct work since, between the Condenser coils and the exhaust vents we are losing about 20 degrees of cold air. "IF" there is a lack of proper insulation, fixing that might give us 4-6 degrees possibly a little more. Which could give the AC unit the ability to do a better job. If that checks out good then, the Unit is simply unable to keep up and needs replaced with a larger one.
Maintenance went into her apartment by mistake thinking they had already moved out and swapped out her fridge for another apartment. Once we received the call from her that is when the mistake was discovered. We already had a new fridge on order for stock and it was delivered the...
following day and was installed in her apartment. The area under her fridge and the wall is where [redacted] said there was mold. When maintenance installed the new fridge, they said it was not mold but dirt and pet hair and they cleaned the entire area and no mold was found. Per Property ManagerDebbie D[redacted]