Dear Ms. [redacted],The property manager has informed me that all work orders are complete.She stated that you were satisfied with the repairs.Please feel free to contact me with any further questions.
Thank you for your patience as I resolved your complaint through the Revdex.com.The refund has been issued to you at your address.Please feel free to call me at ###-###-#### Ext. 305Thank.
The tow was in accordance to the lease documents that you signed at move in to Fountain Place apartments.The hang tag must be on the mirror in full view.There will be no credit given.Thank you.[redacted]Customer CareOakwood Management CO.
Thank you for your letter.Per your lease agreement, either party in the lease agreement can terminate the agreement at the end of the lease period with a 45 day notice.Oakwood Management is exercising that right under the lease agreement.I have provided the clause in the lease agreement that speaks...
to this situation.RENTAL
AGREEMENT RENEWAL: Unless written notice is given by either party at least 45
days prior to the expiration of the Rental Agreement, then this Agreement
shall automatically renew for 1 month under the same terms and conditions and
shall continue to renew itself for 1 month periods until written notice is
given by one party to the other not less than 45 days prior to the end of any 1
month period.Please communicate with the property manager regarding the move out process.Thanks.[redacted]
So I filed a complaint with the way this company for...
telling me I was approved for an apartment and giving me a move out day then telling me I was denied after I put in a notice with my current apartment. The original complaint was filed on 7/15/15. The same day I was called back and told there was a mix up and I was denied. Also during the phone call where I was told I was denied I was told my holding fee would be returned within two weeks. As of today 8/7/15 I have yet to receive that. I called the property several times and was always told I needed to speak to Kayla if my call even got answered at all. I left many messages and no calls we're returned. I even left a message with the lady who gave me her number in the last complaint and told me I could call with any questions. No one returned my call. I finally got a hold of someone in accounting today and she told me oh u we're just denied as of Aug. 3. I explained to her that that was untrue and I was told of my deniel mid September. She said she was sorry but she just got it thus my cheach would not be ready until Aug.14. That is a month not the two weeks originally promised. Once again I'm dealing with a company that continues to prove they do not keep their word.I think in all good efforts this company should offer something for the time and money I have wased with them. I have yet to get so much as an apology for the false approval causing me to give my landlord a 30 day notice..I am not asking to get approved as I did find a beautiful property in westerville and BTW...this company said they have not seen anything on my rental history that goes along with what this company said was the reason for the change in status. Again I honestly believe there wa
Melissa C[redacted] in our Collections Department has provided written documentation of what you agreed to. You have not provided anything to support your claim. Please contact our collection agency, FABCO, at ###-###-#### to settle your account.
Hello and thank you for reaching out to us to inform us of your current situation. Although the courts may have ordered your ex husband to pay these charges, they as of today have not been paid. A civil order from a judge through a divorce filing unfortunately does not remove you from being a responsible party for this account, it only orders the other person to pay it. This account has been sent to Fabco and they are now who you will have to speak with to get this account paid and removed from your credit. All that I can advise you to do is to go back to the court, tell them the person ordered to pay these debts has not done so, it is negatively effecting your credit and causing you more issues financially and they should be able to assist you from there. Once it is paid, you should be able to have it removed from your credit report. I apologize that I can not do more to help but I do hope the information I did give helps in some way.
Dear [redacted],The application was approved pending rental and job verification. Upon receiving that information, the application was denied.Please feel free to call me with any questions.[redacted]Customer CareOakwood Management
Good Morning. I thank you for bringing this concern to my attention and allowing us an opportunity to respond. During the year and a half time frame this resident has been with us, he has had one rental increase ($20) when he opted to renew his lease for another year. The work orders for...
his dishwasher were addressed in a timely manner (the same or next day and were actually called in several months apart). At one point we even offered to replace his dishwasher even though it was working properly if that would make him feel better. The resident refused at that time and wanted to reschedule. However, he did not have time to schedule the installation and refuses to allow anyone in his unit if he is not present. His residence was never entered or his door opened by a third party or by our maintenance staff to perform the contracted painting of the entry door. We opted not to paint his front door due to his complaints and borderline threats if we were to do so. No one opened his door, or entered his unit as he has stated. As for the night of his lock out, our emergency answering service did forward us the recorded conversation between the residents girlfriend and the responding team member. The residents girlfriend stated only that it was a lock out, not a mechanical issue. Our company policy does not allow our personnel to respond to any afterhours lock outs. This resident did have a lock smith come out and let him into his unit. I spoke with the responding locksmith who stated it was simply a lock out, and not a mechanical issue on part of the door knob as stated in the residents complaint. We did research into his claim of tornado activity through the National Weather Service and found that there was no tornado watch/warning that evening. In an effort to put this matter to rest, we would consider crediting the residents rent in the amount of the trip charge for the lock out the resident paid to the locksmith company. A credit of the $189.00 could be applied to his ledger and could be credited toward his April rental payment. I have attached many documents that show our timely response to his work orders for repairs, his one increase in rental rate, a statement from the sub-contractor who was doing the painting for our community that day as well as the weather reports from that evening. With regard to the request to speak with someone other than the property manager, unfortunately this is the contact person for that site and we employ her to handle the day to day functions at the community. Our offer would be to credit the expense the resident incurred as a result of being locked out of his residence. We do encourage him to allow us to perform our management and maintenance responsibility until he surrenders his keys upon move out.
On April 19 Phil re-wired the furnace and installed a new thermostat. On 5/6 Tim unclogged the DW and fixed the AC. On 5/24 Tim unclogged the DW and Earl worked on the AC. On 5/27 Earl ordered a new board for her AC. He spoke to the resident and she was aware parts were being ordered, and she...
also stopped in the office asking when the board would be in. On 6/3 Earl rewired the board and the AC is now working and have had no other calls about it. On 6/14 Earl and Tim hung new pantry doors, replaced the range hood, replaced 4 cupboard handles, fixed a broken kitchen drawer. Unclogged the dishwasher cleaned out the drain and it ran through a cycle and it was working. Replaced 4 screens, replaced broken blinds. Checked the stained area on the ceiling and there are no leaks. On 6/17 she called and the DW is not draining. A new DW was ordered that day and was installed on 6/22.
The lease we signed was negated by your failure to provide a safe, habitable unit. Failure on your behalf to protect my safety, my health and my peace of mind left us unable to comply with any provisions that the lease may or may not have included. Anytime there are dangerous animals roaming you create an unsafe environment for people and their property, pets. Failure to properly vent the furnace pipes, let air draw back down into the unit from the vent exposing us to carbon monoxide. Failure to address improperly vented toilets let sewer gases into the unit, this was addressed on the move in inspection and never once investigated. Ohio law clearly states you have a responsibility to the tenant to address and remedy problems that make your unit uninhabitable. Did we speak to different people at the Licking County Fire Dept. office? Along with recorded calls from your property manager we have enough proof to present in a court of law, that it was your property managers failure or incompetence, to remedy the myriad of problems at the complex.
Good afternoon. Upon further research, the manager of Cabot Cove (Janet R[redacted]) agrees to remove the $25 charge for burns on the bathroom countertop. This was noted on the resident's move-in check list. Manager is also going to refund $8.00 for ice cube trays, and $50 for a hole...
in bedroom door. Resident will be receiving a refund check in the amount of $83.00.
Hello and thank you for contacting me with this issue. We apologize that we were not able to approve this person for the apartment that she was requesting. We do have many different outlets of attempting approval as we like everyone to be happy about the apartment they call...
home, but unfortunately we unable to approve her. We were able to qualify her for a smaller and less expensive residence, but that was not what she was looking for. We completely understand that and wish her only the best. As for the hold fee paid at the time of application, we have never denied her the return of that money. She was contacted by our leasing manager who explained the money must be processed and sent from our corporate office, to whatever address she would prefer. We now have a forwarding address and that check will be sent out with the mail this following week.I hope this helps to clear up any issues and answer any questions or concerns anyone may have. Thank you again for taking the time to bring this issue to my attention.
Hello and Good Afternoon, I have reviewed complaint ID [redacted]. As [redacted] stated, maintenance did enter her apartment under the assumption that her keys were left for Cumberland Links to take possession of the property. It was soon realized she had not in fact finished her...
move out. None of Ms. [redacted]’ property was touched or removed. Oakwood management has agreed to refund and credit the 3 days of rent ($87) as well as the 1 day of gas and electric she is asking for. We are currently in communication with Ms. [redacted] and awaiting her response with the amount owed from the electric and gas company. When we receive those documents, we will be crediting that amount as well. Thank you so much for your time and concern. Rebecca FisherResident Care CoordinatorOakwood Management Company614-866-8702 Ext 307
Hello and thank you for your concern, As this resident stated, there were issues pertaining to her furnace that required parts to be ordered as well as extra time to fix the issue. Oakwood has since credited her account with two days of rent for her troubles, as well as taking action to...
fix her exhaust fan again. We are in current communication with this resident and hope she finds our actions satisfactory. Thank you again for your time,Rebecca F[redacted] Resident Care
Dear [redacted],Thank you for your submission concerning your apartment home at Kingswood.Our history indicates the following work orders have been completed.7/14 Service Call for the air conditioning. The call was completed on the same day and the a/c was functional.8/16 Service Call for the air...
conditioning. Maintenance Technician filled the unit with freon and replaced the blower.8/20 Service Call for the air conditioning. Maintenance Technician replaced the relays, transformers and condenser contacts. .9/2 Property Manager emailed Resident to check on the function of the air conditioner. Resident stated that we did not have permission to enter because she was cleaning the apartment.9/4 Maintenance Technician was given access to the apartment. Determined that the unit needed to be replaced. 9/9 Unit was replaced.The maintenance staff has a diagnostic test before they determine the entire unit needs to be replaced. They acted in an appropriate manner throughout the process and then replaced the unit in a reasonable time period.Apartments just like single family homes require maintenance on a regular basis. We thank you for communicating the issues with the property management to bring resolution to the issue.Please feel free to call me at ###-###-#### Ext. 307 with any questions or concerns.Thank you.[redacted]Oakwood Management Company
I don't believe this issue has been resolved. I would like the policy to change and not only that it should change but it clearly states on their website 24 hour maintenance with NO acceptions whatsoever. Therefor that should be removed. I understand it was a holiday weekend but we called on Sunday and not Monday which was the actual holiday. She came to our apartment to show face. Then after listening to what we had to say she rushed out the door to talk to the mainenance man. She did apologise but that is not enough. I want to make sure that this format happen again or even more so, happen to some else. Epescially someone elderly or some one with health issues. It was horrible in our house over the weekend and I understand there are people in worse situations but that's why we have worked hard and pay more so as that we do NOT end up like that. Had it been my husband and me then ok but it wasn't. My young daughter was sleepy and tired all day. My baby daughter was agitated, sweaty and restless all day. I had to stay awake and watch her sleep because she could not be swaddled and I was afraid of her flipping herself. Helen did not seem to care when I mentioned this. I don't want to have issues. We just want to stay quietly until our house is complete. However under no circumstances do I feel this issue has been resolved. I accept their apology but something has to change. This has happened to us twice since we moved in here and I'll be damned if it happens again!!!
Unless you can provide us with information that shows something different, we have to move forward with what we currently have.
Dear Ms. [redacted],The property manager has informed me that all work orders are complete.She stated that you were satisfied with the repairs.Please feel free to contact me with any further questions.
Thank you for your patience as I resolved your complaint through the Revdex.com.The refund has been issued to you at your address.Please feel free to call me at ###-###-#### Ext. 305Thank.
The tow was in accordance to the lease documents that you signed at move in to Fountain Place apartments.The hang tag must be on the mirror in full view.There will be no credit given.Thank you.[redacted]Customer CareOakwood Management CO.
Thank you for your letter.Per your lease agreement, either party in the lease agreement can terminate the agreement at the end of the lease period with a 45 day notice.Oakwood Management is exercising that right under the lease agreement.I have provided the clause in the lease agreement that speaks...
to this situation.RENTAL
AGREEMENT RENEWAL: Unless written notice is given by either party at least 45
days prior to the expiration of the Rental Agreement, then this Agreement
shall automatically renew for 1 month under the same terms and conditions and
shall continue to renew itself for 1 month periods until written notice is
given by one party to the other not less than 45 days prior to the end of any 1
month period.Please communicate with the property manager regarding the move out process.Thanks.[redacted]
So I filed a complaint with the way this company for...
telling me I was approved for an apartment and giving me a move out day then telling me I was denied after I put in a notice with my current apartment. The original complaint was filed on 7/15/15. The same day I was called back and told there was a mix up and I was denied. Also during the phone call where I was told I was denied I was told my holding fee would be returned within two weeks. As of today 8/7/15 I have yet to receive that. I called the property several times and was always told I needed to speak to Kayla if my call even got answered at all. I left many messages and no calls we're returned. I even left a message with the lady who gave me her number in the last complaint and told me I could call with any questions. No one returned my call. I finally got a hold of someone in accounting today and she told me oh u we're just denied as of Aug. 3. I explained to her that that was untrue and I was told of my deniel mid September. She said she was sorry but she just got it thus my cheach would not be ready until Aug.14. That is a month not the two weeks originally promised. Once again I'm dealing with a company that continues to prove they do not keep their word.I think in all good efforts this company should offer something for the time and money I have wased with them. I have yet to get so much as an apology for the false approval causing me to give my landlord a 30 day notice..I am not asking to get approved as I did find a beautiful property in westerville and BTW...this company said they have not seen anything on my rental history that goes along with what this company said was the reason for the change in status. Again I honestly believe there wa
I know when I left that place that the carpet was spotless. What happened after I left I can't say.
Melissa C[redacted] in our Collections Department has provided written documentation of what you agreed to. You have not provided anything to support your claim. Please contact our collection agency, FABCO, at ###-###-#### to settle your account.
Dear Mr. [redacted],The basement contractor should be getting back to us this week.We will keep the residents informed.Thanks.
Hello and thank you for reaching out to us to inform us of your current situation. Although the courts may have ordered your ex husband to pay these charges, they as of today have not been paid. A civil order from a judge through a divorce filing unfortunately does not remove you from being a responsible party for this account, it only orders the other person to pay it. This account has been sent to Fabco and they are now who you will have to speak with to get this account paid and removed from your credit. All that I can advise you to do is to go back to the court, tell them the person ordered to pay these debts has not done so, it is negatively effecting your credit and causing you more issues financially and they should be able to assist you from there. Once it is paid, you should be able to have it removed from your credit report. I apologize that I can not do more to help but I do hope the information I did give helps in some way.
Dear [redacted],The application was approved pending rental and job verification. Upon receiving that information, the application was denied.Please feel free to call me with any questions.[redacted]Customer CareOakwood Management
Good Morning. I thank you for bringing this concern to my attention and allowing us an opportunity to respond. During the year and a half time frame this resident has been with us, he has had one rental increase ($20) when he opted to renew his lease for another year. The work orders for...
his dishwasher were addressed in a timely manner (the same or next day and were actually called in several months apart). At one point we even offered to replace his dishwasher even though it was working properly if that would make him feel better. The resident refused at that time and wanted to reschedule. However, he did not have time to schedule the installation and refuses to allow anyone in his unit if he is not present. His residence was never entered or his door opened by a third party or by our maintenance staff to perform the contracted painting of the entry door. We opted not to paint his front door due to his complaints and borderline threats if we were to do so. No one opened his door, or entered his unit as he has stated. As for the night of his lock out, our emergency answering service did forward us the recorded conversation between the residents girlfriend and the responding team member. The residents girlfriend stated only that it was a lock out, not a mechanical issue. Our company policy does not allow our personnel to respond to any afterhours lock outs. This resident did have a lock smith come out and let him into his unit. I spoke with the responding locksmith who stated it was simply a lock out, and not a mechanical issue on part of the door knob as stated in the residents complaint. We did research into his claim of tornado activity through the National Weather Service and found that there was no tornado watch/warning that evening. In an effort to put this matter to rest, we would consider crediting the residents rent in the amount of the trip charge for the lock out the resident paid to the locksmith company. A credit of the $189.00 could be applied to his ledger and could be credited toward his April rental payment. I have attached many documents that show our timely response to his work orders for repairs, his one increase in rental rate, a statement from the sub-contractor who was doing the painting for our community that day as well as the weather reports from that evening. With regard to the request to speak with someone other than the property manager, unfortunately this is the contact person for that site and we employ her to handle the day to day functions at the community. Our offer would be to credit the expense the resident incurred as a result of being locked out of his residence. We do encourage him to allow us to perform our management and maintenance responsibility until he surrenders his keys upon move out.
On April 19 Phil re-wired the furnace and installed a new thermostat. On 5/6 Tim unclogged the DW and fixed the AC. On 5/24 Tim unclogged the DW and Earl worked on the AC. On 5/27 Earl ordered a new board for her AC. He spoke to the resident and she was aware parts were being ordered, and she...
also stopped in the office asking when the board would be in. On 6/3 Earl rewired the board and the AC is now working and have had no other calls about it. On 6/14 Earl and Tim hung new pantry doors, replaced the range hood, replaced 4 cupboard handles, fixed a broken kitchen drawer. Unclogged the dishwasher cleaned out the drain and it ran through a cycle and it was working. Replaced 4 screens, replaced broken blinds. Checked the stained area on the ceiling and there are no leaks. On 6/17 she called and the DW is not draining. A new DW was ordered that day and was installed on 6/22.
The lease we signed was negated by your failure to provide a safe, habitable unit. Failure on your behalf to protect my safety, my health and my peace of mind left us unable to comply with any provisions that the lease may or may not have included. Anytime there are dangerous animals roaming you create an unsafe environment for people and their property, pets. Failure to properly vent the furnace pipes, let air draw back down into the unit from the vent exposing us to carbon monoxide. Failure to address improperly vented toilets let sewer gases into the unit, this was addressed on the move in inspection and never once investigated. Ohio law clearly states you have a responsibility to the tenant to address and remedy problems that make your unit uninhabitable. Did we speak to different people at the Licking County Fire Dept. office? Along with recorded calls from your property manager we have enough proof to present in a court of law, that it was your property managers failure or incompetence, to remedy the myriad of problems at the complex.
Good afternoon. Upon further research, the manager of Cabot Cove (Janet R[redacted]) agrees to remove the $25 charge for burns on the bathroom countertop. This was noted on the resident's move-in check list. Manager is also going to refund $8.00 for ice cube trays, and $50 for a hole...
in bedroom door. Resident will be receiving a refund check in the amount of $83.00.
Hello and thank you for contacting me with this issue. We apologize that we were not able to approve this person for the apartment that she was requesting. We do have many different outlets of attempting approval as we like everyone to be happy about the apartment they call...
home, but unfortunately we unable to approve her. We were able to qualify her for a smaller and less expensive residence, but that was not what she was looking for. We completely understand that and wish her only the best. As for the hold fee paid at the time of application, we have never denied her the return of that money. She was contacted by our leasing manager who explained the money must be processed and sent from our corporate office, to whatever address she would prefer. We now have a forwarding address and that check will be sent out with the mail this following week.I hope this helps to clear up any issues and answer any questions or concerns anyone may have. Thank you again for taking the time to bring this issue to my attention.
Hello and Good Afternoon, I have reviewed complaint ID [redacted]. As [redacted] stated, maintenance did enter her apartment under the assumption that her keys were left for Cumberland Links to take possession of the property. It was soon realized she had not in fact finished her...
move out. None of Ms. [redacted]’ property was touched or removed. Oakwood management has agreed to refund and credit the 3 days of rent ($87) as well as the 1 day of gas and electric she is asking for. We are currently in communication with Ms. [redacted] and awaiting her response with the amount owed from the electric and gas company. When we receive those documents, we will be crediting that amount as well. Thank you so much for your time and concern. Rebecca FisherResident Care CoordinatorOakwood Management Company614-866-8702 Ext 307
Hello and thank you for your concern, As this resident stated, there were issues pertaining to her furnace that required parts to be ordered as well as extra time to fix the issue. Oakwood has since credited her account with two days of rent for her troubles, as well as taking action to...
fix her exhaust fan again. We are in current communication with this resident and hope she finds our actions satisfactory. Thank you again for your time,Rebecca F[redacted] Resident Care
Dear [redacted],Thank you for your submission concerning your apartment home at Kingswood.Our history indicates the following work orders have been completed.7/14 Service Call for the air conditioning. The call was completed on the same day and the a/c was functional.8/16 Service Call for the air...
conditioning. Maintenance Technician filled the unit with freon and replaced the blower.8/20 Service Call for the air conditioning. Maintenance Technician replaced the relays, transformers and condenser contacts. .9/2 Property Manager emailed Resident to check on the function of the air conditioner. Resident stated that we did not have permission to enter because she was cleaning the apartment.9/4 Maintenance Technician was given access to the apartment. Determined that the unit needed to be replaced. 9/9 Unit was replaced.The maintenance staff has a diagnostic test before they determine the entire unit needs to be replaced. They acted in an appropriate manner throughout the process and then replaced the unit in a reasonable time period.Apartments just like single family homes require maintenance on a regular basis. We thank you for communicating the issues with the property management to bring resolution to the issue.Please feel free to call me at ###-###-#### Ext. 307 with any questions or concerns.Thank you.[redacted]Oakwood Management Company
I don't believe this issue has been resolved. I would like the policy to change and not only that it should change but it clearly states on their website 24 hour maintenance with NO acceptions whatsoever. Therefor that should be removed. I understand it was a holiday weekend but we called on Sunday and not Monday which was the actual holiday. She came to our apartment to show face. Then after listening to what we had to say she rushed out the door to talk to the mainenance man. She did apologise but that is not enough. I want to make sure that this format happen again or even more so, happen to some else. Epescially someone elderly or some one with health issues. It was horrible in our house over the weekend and I understand there are people in worse situations but that's why we have worked hard and pay more so as that we do NOT end up like that. Had it been my husband and me then ok but it wasn't. My young daughter was sleepy and tired all day. My baby daughter was agitated, sweaty and restless all day. I had to stay awake and watch her sleep because she could not be swaddled and I was afraid of her flipping herself. Helen did not seem to care when I mentioned this. I don't want to have issues. We just want to stay quietly until our house is complete. However under no circumstances do I feel this issue has been resolved. I accept their apology but something has to change. This has happened to us twice since we moved in here and I'll be damned if it happens again!!!