Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We have contacted everyone and two bags were found days later but the third bag is lost completelyIt's now been days, you have to file what's in it and then they take weeks to get you to a person to start the process of getting moneySo everything that he owned was in the suitcase that Delta or Air France can't find and he has to wait even longer to get our moneyThey have a policy for days they should also have a policy on when the person gets money back because we are now talking to months of no clothesHe leaves for spring training February *** and because he's on the minor team with the Red Sox he doesn't have the money to pay for all new stuffHe's getting ready to tell all his Red Sox fans and everyone who follows him not to ever fly either one of these airlines again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,
Thank you for contacting us via the Revdex.com website
Our records show that the Miles were applied to the flight (passenger name record ***) on December ***Please allow a few days before you see the transaction on your Flying Blue account
Kind regards,
Air France / KLM Customer
Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[There was no other viable option providedThere was only one flight offered which departed hours prior to the original departure timeAirFrance is hesitating to state the actual option they were offering because they knew it was impractical.AirFrance also tried to re-schedule my mother in such a way that she would have missed a connectionWhen asked as to why they did that, they responded stating that it was a system errorI believe that it was NOT a system error and was an attempt by AirFrance to hide the fact that they had no other viable optionIF indeed it was a system error then they need to have some 10th grader review their systemsEven a 10th grader can tell that the connecting flight should not depart prior to the first flight arrival.I borrowed money to pay for the tickets and had to pay interest on the money for monthsAir France gladly used the money ($1080) for a few months and then are refunding the money as they decided to cancel the flightsThis is what Air France does when they need money as banks will not lend money to cheats like Air FranceMost disgraceful and most unethical airline everThey just believe in stealing money from customers.Please let me know if there is URL that I can use to post this communication all over social mediaI want everyone to know the unethical business practices at AirFrance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer, and neither of these offices allowed, or offered for that matter, me to make a baggage claim. After reporting to two different offices and representatives, I was turned away, stating that there was nothing that could be done for me. As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim I reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer within business days, and neither of these offices allowed, or even offered for that matter, me to make a baggage claim After reporting to two different offices and representatives, I was turned away, stating that there was "nothing" that could be done for me As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim This is absolutely appalling that I can visit two different offices of your company and report the damages within business days to both offices and still be denied the reparations that are due unto me My baggage was damaged and items were stolen There is not excuse that could justify the actions of the Air France associate whom not only cut a perfectly circular whole into one bag and took items without permission When someone takes items that they did not pay for and without permission of the owner, it's called theft or stealing My other bag was irreparably damaged also Once getting past the plastic Air France Bag that it was wrapped in, I couldn't help but notice the top of the bag was slashed and items were missing In essence, two Air France representatives not only denied me the opportunity to file an Air France complaint in office but did not direct me of the proper channels to take in writing with Air France
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We were sorry to learn of *** *** ***'s recent difficulties while travelling with Air FranceWe can appreciate how inconvenient it must be when *** ***'s luggage was not available for piupon arrival of flight AFlast *** August 2017.Upon review of her file, we have noted that ***
*** has submitted a claim with Delta Air Lines under case number ***, and invite her to get in touch with Delta Air Lines directly for the follow up of her file.Best regards,Air France Customer Care
*** ***, Thank you for contacting us via the Revdex.com websiteI contacted our Flying Blue department to enquire about the resolution of your claimI was told that your claim was already handled and that you were informed on the instructions on what to do for them to reinstate the MilesYou will
find below the answer they sent you on November ***Please stay in touch with them as they are the service that can assist you with this type of matterKindly note customer care doesn’t have access to your Flying Blue account and doesn’t have the ability to reinstate your MilesAs such, no further action will be done on our partThank you for contacting us, Air France Customer Care
***
Answer from Flying Blue:
Dear *** ***, On November ***, 2015, you requested us to reinstate the Miles that expired on your Flying Blue accountWe have carefully considered your situationExceptionally, we are pleased to offer you the chance to benefit once again from all of the Miles that have expired on your balanceThis amounts to MilesIn order to receive the Miles, simply fly with Air France/KLM or any of the SkyTeam airlines with a ticket allowing Miles accrual before May ***, 2016*Once your flight has been registered to your account, please contact your Flying Blue Customer Service Centre again, and ask for these expired Miles to be reinstatedShould you require any further information, your Flying Blue team remains at your disposal either by telephone at * *** *** *** from USA or via the *** and *** websitesWe hope to welcome you on board again soonYour Flying Blue Team * on a flight with a paid ticket of one of SkyTeam airlines, allowing Miles accumulation
We are sorry to learn of the lack of assistance to *** *** at Paris Charles de Gaulle airport to board her flight to CairoWe offer our apologies for the inconvenience she experienced and are grateful that she let us know of her experience Our airline aims to provide customers with any
special assistance they may require with maximum courtesy, comfort and securityThat is why we will share her feedback to the station manager, so that the quality of this service may be improved as quickly as possible. We fully appreciate the inconvenience at the lack of assistance she mentioned; however, because the incident occurred at a European Union (EU) Member State airport, where regulation (EC) 1107/places assistance and facilities for passengers with reduced mobility under the responsibility of local airport authorities, she may consider also filing a complaint either to the Paris Aéroport, using this form. We should nonetheless highlight that the level of assistance requested by her travel agency corresponds to assistance to the departure gate, not to the aircraft or her seat. For future Air France flights, we suggest that she contacts Saphir, our service for disabled and reduced mobility passengers, toll-free from the United States at ###-###-#### or by email at ***, at least hours before your journey, to ensure that her particular needs are taken into consideration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I tried to complete the booking several times but the computer kept giving me an errori called almost times during those days to have an agent complete the booking for me and they always transfered me somewhere elseThey never helped me and I really wanted to do iti payed for my time and the supervisors confirmed it to me over the phone they could see my calls and see that it was not my fault but they could no do anythingthere was a computer error and that had nothing to do with meit was their system and I should not be responsable for thati already made hotel reservations amd booked my flight to san francisco I need the reservarion to be reinstated or for them to pay for my hotel cancelation fees and my airfare
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In reviewing this claim, we are unable to locate the passenger and booking information due to lack of details provided by the customer.In order for us to handle this complaint, please provide:- passenger full name- flight number(s) and date(s)- ticket number and/or booking numberBest regards,Air
France Customer Care
We are very sorry to learn that ** *** continues to be dissatisfied Whilst this is always a matter of concern to us, we regret that there is nothing more we can add to what has already been stated before now
Revdex.com:
I have reviewed the response made by Air France in reference to complaint ID ***, and find that the proposed resolution is satisfactory.I will consider that the matter has been fully resolved once the promised miles have been credited.Thank you very much for your assistance.Air France:My wife used to have a Air France Frequence Plus card *** *** *** but I am afraid it might have expiredCould you check and reactivate it if it has expired?Alternatively I also had an Air France Frequence Plus card *** *** ***Would that work? If both cards have expired and if you cannot reactivate them, would you accept a Delta card instead?Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Thank you for your help,I would like clarify on more time the reason why I am putting down this claim.This trickery didtn’t only caused the discomfort of the class I was downgraded to, but the ultimate feeling that I was being played by a big company that doesn't care about their engagements.I have spent hours at desks in ATL, CDG on the phones and writing email to customer services.Air France wich I bought the ticket to, didn’t even answer my claim but sent it to *** who didn’t recognize the problem on their website.Again In that case what I chose and paid for on AF website, was followed by a description that was not what I paid for.If I had knew the disinterest an the dishonesty of what Air France as became, I would have never booked the entire trip with AIR FRANCE. Furthermore I think AIR FRANCE should be stopped to advertise and sell fake services on their website.If PREMIUM ECONOMY is not available on the connecting flight they should mention and not display the opposite as you can see on the attachments.This is wrong and you should stop it.This the reason why even if I have a very full time job as an architect, I still take the time to fill that claim so they stop doing this illegal sells.Please find attached as an example a screenshot of the method they use in order to scam people.SincerelyT.SMy informationsPassenger: *** ***Ticket number: ***All suppose to be PREMIUM ECONOMYDate 05/**/2016*** *** *** ** ***
*** ** ***
We are sorry to learn that ** ***’s baggage was delayed and wish to offer you our renewed apologies for any inconvenience causedWe are aware of the considerable difficulty incidents such as this can causeEvery effort is made to ensure the handling of our customers' baggage is seamless and
trouble-free and we very much regret this was not the case on this occasion.We also wish to apologise for the length of time it has taken to respond to him, however we have noted that our Baggage claims service has responded to ** *** as of yesterday, requesting certain documents to consider his claim.We trust that this matter will be resolved shortly and in the meantime, thank ** *** for his patience
*** ***,Thank you for contacting us.I truly regret that your wife was denied entry at our SkyTeam lounge in Atlanta on August ***It is very unfortunate that she was unable to rest after her long haul flight arriving from Paris.You are absolutely right when you say that she was entitled to have
access to this loungeI am sorry that the agents in place weren’t properly informed; as a business class traveler, she is considered an Elite memberI understand your disappointment and wish to offer you and *** *** *** my sincere apologies.As such, please be assured that your comments were sent to the Air France/Delta/Sky Team department to ensure such situation won’t happen again.*** ***, I am sorry I cannot answer favorably to your request for a voucher for a future access to the loungeHowever, I am pleased to offer you MilesWith those Miles, you will be able to exchange it on our website for a lounge accessKindly provide me with your Flying Blue/ SkyMiles number and I will credit your account upon reception.With Kind regards,Air France Customer Care
*** ***,Thank you for contacting us.We have taken full note of your remarks, regarding your recent trip, and we are really sorry for the difficulties you have encountered on this occasion.We must admit that air transportation is a very complex chain of service, where several issues must be
handled at the same time, and on some rare occasions, irregularities may occur. Therefore, I regret the difficulties encountered to obtain the infant ticket for your childAs such, you were charged a fee of EUR at Charles de Gaule airport on August *** , after your flight from Atlanta to ParisTo clarify, the infant fare charged represents 10% of the adult fare applicable at the time of purchase (August ***), not the date the adult ticket was purchasedLooking into your record, I also see that you were refunded 183.94EUR on August ***, which represents the portion of flight between Atlanta and ParisAt the end, you paid EURConsequently, I am sorry I cannot answer favorably to your request of a refund, as this amount was charged according to our fare conditions and policy. You also mention that your luggage was delayed (report number ***)I truly regret this situation and understand your disappointmentI understand that you have expenses related to the purchase of first necessity itemsKindly submit your receipts for consideration and I will kindly refund itWith regards to the lost items, again, please submit your receipts for consideration and we will act within our maximum liability.*** ***, we will be waiting for the requested documents and will review your claim upon reception.Air France Customer Care
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The business is requesting my ticket numberThe ticket number is *** Booking reference: ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn of ** *** ***’s dissatisfaction with *** *** being charged a fee for the transport of her second checkbag We should highlight that the allowance on her ticket was for one piece of luggage and the frequent flyer Delta Air Lines transmitted to Air
France did not contain any information concerning her Elite status. We are pleased to note that this matter has been sorted out and that the refund of the excess baggage charge was processed on ** January and has been posted on the account of the *** *** card used for the payment
We are sorry to learn that the refund that was processed on the credit card used for the payment of the excess baggage charge has not yet been credited on the corresponding account. Our record does not show any anomaly on our end with this refund operation and we therefore kindly suggest that the cardholder contact their financial institution. We have also attached a copy of the letter that was emailed to the customer by our refunds department on ** January
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We have contacted everyone and two bags were found days later but the third bag is lost completelyIt's now been days, you have to file what's in it and then they take weeks to get you to a person to start the process of getting moneySo everything that he owned was in the suitcase that Delta or Air France can't find and he has to wait even longer to get our moneyThey have a policy for days they should also have a policy on when the person gets money back because we are now talking to months of no clothesHe leaves for spring training February *** and because he's on the minor team with the Red Sox he doesn't have the money to pay for all new stuffHe's getting ready to tell all his Red Sox fans and everyone who follows him not to ever fly either one of these airlines again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,
Thank you for contacting us via the Revdex.com website
Our records show that the Miles were applied to the flight (passenger name record ***) on December ***Please allow a few days before you see the transaction on your Flying Blue account
Kind regards,
Air France / KLM Customer
Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[There was no other viable option providedThere was only one flight offered which departed hours prior to the original departure timeAirFrance is hesitating to state the actual option they were offering because they knew it was impractical.AirFrance also tried to re-schedule my mother in such a way that she would have missed a connectionWhen asked as to why they did that, they responded stating that it was a system errorI believe that it was NOT a system error and was an attempt by AirFrance to hide the fact that they had no other viable optionIF indeed it was a system error then they need to have some 10th grader review their systemsEven a 10th grader can tell that the connecting flight should not depart prior to the first flight arrival.I borrowed money to pay for the tickets and had to pay interest on the money for monthsAir France gladly used the money ($1080) for a few months and then are refunding the money as they decided to cancel the flightsThis is what Air France does when they need money as banks will not lend money to cheats like Air FranceMost disgraceful and most unethical airline everThey just believe in stealing money from customers.Please let me know if there is URL that I can use to post this communication all over social mediaI want everyone to know the unethical business practices at AirFrance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our records show that we have addressed ** *** ***s concerns in our email dated * February
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer, and neither of these offices allowed, or offered for that matter, me to make a baggage claim. After reporting to two different offices and representatives, I was turned away, stating that there was nothing that could be done for me. As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim I reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer within business days, and neither of these offices allowed, or even offered for that matter, me to make a baggage claim After reporting to two different offices and representatives, I was turned away, stating that there was "nothing" that could be done for me As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim This is absolutely appalling that I can visit two different offices of your company and report the damages within business days to both offices and still be denied the reparations that are due unto me My baggage was damaged and items were stolen There is not excuse that could justify the actions of the Air France associate whom not only cut a perfectly circular whole into one bag and took items without permission When someone takes items that they did not pay for and without permission of the owner, it's called theft or stealing My other bag was irreparably damaged also Once getting past the plastic Air France Bag that it was wrapped in, I couldn't help but notice the top of the bag was slashed and items were missing In essence, two Air France representatives not only denied me the opportunity to file an Air France complaint in office but did not direct me of the proper channels to take in writing with Air France
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We were sorry to learn of *** *** ***'s recent difficulties while travelling with Air FranceWe can appreciate how inconvenient it must be when *** ***'s luggage was not available for piupon arrival of flight AFlast *** August 2017.Upon review of her file, we have noted that ***
*** has submitted a claim with Delta Air Lines under case number ***, and invite her to get in touch with Delta Air Lines directly for the follow up of her file.Best regards,Air France Customer Care
*** ***, Thank you for contacting us via the Revdex.com websiteI contacted our Flying Blue department to enquire about the resolution of your claimI was told that your claim was already handled and that you were informed on the instructions on what to do for them to reinstate the MilesYou will
find below the answer they sent you on November ***Please stay in touch with them as they are the service that can assist you with this type of matterKindly note customer care doesn’t have access to your Flying Blue account and doesn’t have the ability to reinstate your MilesAs such, no further action will be done on our partThank you for contacting us, Air France Customer Care
***
Answer from Flying Blue:
Dear *** ***, On November ***, 2015, you requested us to reinstate the Miles that expired on your Flying Blue accountWe have carefully considered your situationExceptionally, we are pleased to offer you the chance to benefit once again from all of the Miles that have expired on your balanceThis amounts to MilesIn order to receive the Miles, simply fly with Air France/KLM or any of the SkyTeam airlines with a ticket allowing Miles accrual before May ***, 2016*Once your flight has been registered to your account, please contact your Flying Blue Customer Service Centre again, and ask for these expired Miles to be reinstatedShould you require any further information, your Flying Blue team remains at your disposal either by telephone at * *** *** *** from USA or via the *** and *** websitesWe hope to welcome you on board again soonYour Flying Blue Team * on a flight with a paid ticket of one of SkyTeam airlines, allowing Miles accumulation
We are sorry to learn of the lack of assistance to *** *** at Paris Charles de Gaulle airport to board her flight to CairoWe offer our apologies for the inconvenience she experienced and are grateful that she let us know of her experience Our airline aims to provide customers with any
special assistance they may require with maximum courtesy, comfort and securityThat is why we will share her feedback to the station manager, so that the quality of this service may be improved as quickly as possible. We fully appreciate the inconvenience at the lack of assistance she mentioned; however, because the incident occurred at a European Union (EU) Member State airport, where regulation (EC) 1107/places assistance and facilities for passengers with reduced mobility under the responsibility of local airport authorities, she may consider also filing a complaint either to the Paris Aéroport, using this form. We should nonetheless highlight that the level of assistance requested by her travel agency corresponds to assistance to the departure gate, not to the aircraft or her seat. For future Air France flights, we suggest that she contacts Saphir, our service for disabled and reduced mobility passengers, toll-free from the United States at ###-###-#### or by email at ***, at least hours before your journey, to ensure that her particular needs are taken into consideration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I tried to complete the booking several times but the computer kept giving me an errori called almost times during those days to have an agent complete the booking for me and they always transfered me somewhere elseThey never helped me and I really wanted to do iti payed for my time and the supervisors confirmed it to me over the phone they could see my calls and see that it was not my fault but they could no do anythingthere was a computer error and that had nothing to do with meit was their system and I should not be responsable for thati already made hotel reservations amd booked my flight to san francisco I need the reservarion to be reinstated or for them to pay for my hotel cancelation fees and my airfare
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In reviewing this claim, we are unable to locate the passenger and booking information due to lack of details provided by the customer.In order for us to handle this complaint, please provide:- passenger full name- flight number(s) and date(s)- ticket number and/or booking numberBest regards,Air
France Customer Care
We are very sorry to learn that ** *** continues to be dissatisfied Whilst this is always a matter of concern to us, we regret that there is nothing more we can add to what has already been stated before now
Revdex.com:
I have reviewed the response made by Air France in reference to complaint ID ***, and find that the proposed resolution is satisfactory.I will consider that the matter has been fully resolved once the promised miles have been credited.Thank you very much for your assistance.Air France:My wife used to have a Air France Frequence Plus card *** *** *** but I am afraid it might have expiredCould you check and reactivate it if it has expired?Alternatively I also had an Air France Frequence Plus card *** *** ***Would that work? If both cards have expired and if you cannot reactivate them, would you accept a Delta card instead?Thank you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Thank you for your help,I would like clarify on more time the reason why I am putting down this claim.This trickery didtn’t only caused the discomfort of the class I was downgraded to, but the ultimate feeling that I was being played by a big company that doesn't care about their engagements.I have spent hours at desks in ATL, CDG on the phones and writing email to customer services.Air France wich I bought the ticket to, didn’t even answer my claim but sent it to *** who didn’t recognize the problem on their website.Again In that case what I chose and paid for on AF website, was followed by a description that was not what I paid for.If I had knew the disinterest an the dishonesty of what Air France as became, I would have never booked the entire trip with AIR FRANCE. Furthermore I think AIR FRANCE should be stopped to advertise and sell fake services on their website.If PREMIUM ECONOMY is not available on the connecting flight they should mention and not display the opposite as you can see on the attachments.This is wrong and you should stop it.This the reason why even if I have a very full time job as an architect, I still take the time to fill that claim so they stop doing this illegal sells.Please find attached as an example a screenshot of the method they use in order to scam people.SincerelyT.SMy informationsPassenger: *** ***Ticket number: ***All suppose to be PREMIUM ECONOMYDate 05/**/2016*** *** *** ** ***
*** ** ***
We are sorry to learn that ** ***’s baggage was delayed and wish to offer you our renewed apologies for any inconvenience causedWe are aware of the considerable difficulty incidents such as this can causeEvery effort is made to ensure the handling of our customers' baggage is seamless and
trouble-free and we very much regret this was not the case on this occasion.We also wish to apologise for the length of time it has taken to respond to him, however we have noted that our Baggage claims service has responded to ** *** as of yesterday, requesting certain documents to consider his claim.We trust that this matter will be resolved shortly and in the meantime, thank ** *** for his patience
*** ***,Thank you for contacting us.I truly regret that your wife was denied entry at our SkyTeam lounge in Atlanta on August ***It is very unfortunate that she was unable to rest after her long haul flight arriving from Paris.You are absolutely right when you say that she was entitled to have
access to this loungeI am sorry that the agents in place weren’t properly informed; as a business class traveler, she is considered an Elite memberI understand your disappointment and wish to offer you and *** *** *** my sincere apologies.As such, please be assured that your comments were sent to the Air France/Delta/Sky Team department to ensure such situation won’t happen again.*** ***, I am sorry I cannot answer favorably to your request for a voucher for a future access to the loungeHowever, I am pleased to offer you MilesWith those Miles, you will be able to exchange it on our website for a lounge accessKindly provide me with your Flying Blue/ SkyMiles number and I will credit your account upon reception.With Kind regards,Air France Customer Care
*** ***,Thank you for contacting us.We have taken full note of your remarks, regarding your recent trip, and we are really sorry for the difficulties you have encountered on this occasion.We must admit that air transportation is a very complex chain of service, where several issues must be
handled at the same time, and on some rare occasions, irregularities may occur. Therefore, I regret the difficulties encountered to obtain the infant ticket for your childAs such, you were charged a fee of EUR at Charles de Gaule airport on August *** , after your flight from Atlanta to ParisTo clarify, the infant fare charged represents 10% of the adult fare applicable at the time of purchase (August ***), not the date the adult ticket was purchasedLooking into your record, I also see that you were refunded 183.94EUR on August ***, which represents the portion of flight between Atlanta and ParisAt the end, you paid EURConsequently, I am sorry I cannot answer favorably to your request of a refund, as this amount was charged according to our fare conditions and policy. You also mention that your luggage was delayed (report number ***)I truly regret this situation and understand your disappointmentI understand that you have expenses related to the purchase of first necessity itemsKindly submit your receipts for consideration and I will kindly refund itWith regards to the lost items, again, please submit your receipts for consideration and we will act within our maximum liability.*** ***, we will be waiting for the requested documents and will review your claim upon reception.Air France Customer Care
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The business is requesting my ticket numberThe ticket number is *** Booking reference: ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn of ** *** ***’s dissatisfaction with *** *** being charged a fee for the transport of her second checkbag We should highlight that the allowance on her ticket was for one piece of luggage and the frequent flyer Delta Air Lines transmitted to Air
France did not contain any information concerning her Elite status. We are pleased to note that this matter has been sorted out and that the refund of the excess baggage charge was processed on ** January and has been posted on the account of the *** *** card used for the payment
We are sorry to learn that the refund that was processed on the credit card used for the payment of the excess baggage charge has not yet been credited on the corresponding account. Our record does not show any anomaly on our end with this refund operation and we therefore kindly suggest that the cardholder contact their financial institution. We have also attached a copy of the letter that was emailed to the customer by our refunds department on ** January