We are sorry to learn that ** *** is disappointed with the charges required to change his booking. The fare conditions can be displayed with a click at any time during the booking process on our Website *** or can be communicated by the agent if booking by telephone. In this
case, we see that ** *** journey was booked through a travel agency on *** *** ***’ ticketsWe should highlight that travel agencies set and apply their own issuance fees for the sale of Air France ticketsThese fees vary depending on the travel agency. Furthermore, only tickets issued by Air France may be modified on our WebsiteAlso, before the beginning of journey, any changes must be done by the issuing agency. In view of the above, we must kindly refer ** *** to his travel agency for their explanation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have attached all the documents I already submitted to Air France when I emailed them directlyI expect their US office to help me with this matter because the mistake was made by a US rep and not the travel agency or the AIR France office in MoroccoThe documents I provided can help them pull my parents' tickets and case and issue a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
A*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The cost of the ticket has nothing to do with returning the unused portion of the ticketAll other airlines return unused taxThe statement that I could use the unused portion is false, as the ticket was cancelled and I was told by an Air France representative that I would be refunded the tax.Given how awful the customer service at Air France is, and given that I feel that they are behaving in a less than honest manner, I wouldn't fly their airline again, ever.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our records show that ** *** checkat 09:local time on ** March for his flight departing at 11:** *** indicated that the agent was unable to find an online payment for excess baggage, which according to our records was inexistentThe situation was indeed resolved when the
corresponding payment was received at 10:32.Furthermore, the booking does not contain any previous attempt, successful or not, to purchase additional baggage allowance.It is the passengers’ responsibility to arrive at cheon time to perform all required formalities.The amount charged to modify the ticket is conform to the conditions of the ticket and therefore no refund is due
We are sorry to learn that the ticket ** *** purchased on our Website did not meet his requirementsWe will report the problems he experienced to our digital team for review, to prevent this situation from happening again.** *** mentions that he does not want to use the ticket and is requesting
a full refund.I should highlight that our Website allows searching for a fare that can be modified without a change fee, however this does not apply to cancellationsHis ticket can therefore only be cancelled with a cancellation fee, as specified in the fare rules.Although it true that the customer accepted the fare rules before purchasing the ticket, as a goodwill gesture, we will put a remark on the booking intended for our *** *** so that the change fee may be waived (fare adjustment would still apply, depending on the new booking)
We are sorry to learn that ** *** is disappointed with the charges required to change his booking. The fare conditions can be displayed with a click at any time during the booking process on our Website *** or can be communicated by the agent if booking by telephone. In this
case, we see that ** *** journey was booked through a travel agency on *** *** ***’ ticketsWe should highlight that travel agencies set and apply their own issuance fees for the sale of Air France ticketsThese fees vary depending on the travel agency. Furthermore, only tickets issued by Air France may be modified on our WebsiteAlso, before the beginning of journey, any changes must be done by the issuing agency. In view of the above, we must kindly refer ** *** to his travel agency for their explanation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have attached all the documents I already submitted to Air France when I emailed them directlyI expect their US office to help me with this matter because the mistake was made by a US rep and not the travel agency or the AIR France office in MoroccoThe documents I provided can help them pull my parents' tickets and case and issue a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
A*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The cost of the ticket has nothing to do with returning the unused portion of the ticketAll other airlines return unused taxThe statement that I could use the unused portion is false, as the ticket was cancelled and I was told by an Air France representative that I would be refunded the tax.Given how awful the customer service at Air France is, and given that I feel that they are behaving in a less than honest manner, I wouldn't fly their airline again, ever.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our records show that ** *** checkat 09:local time on ** March for his flight departing at 11:** *** indicated that the agent was unable to find an online payment for excess baggage, which according to our records was inexistentThe situation was indeed resolved when the
corresponding payment was received at 10:32.Furthermore, the booking does not contain any previous attempt, successful or not, to purchase additional baggage allowance.It is the passengers’ responsibility to arrive at cheon time to perform all required formalities.The amount charged to modify the ticket is conform to the conditions of the ticket and therefore no refund is due
We are sorry to learn that the ticket ** *** purchased on our Website did not meet his requirementsWe will report the problems he experienced to our digital team for review, to prevent this situation from happening again.** *** mentions that he does not want to use the ticket and is requesting
a full refund.I should highlight that our Website allows searching for a fare that can be modified without a change fee, however this does not apply to cancellationsHis ticket can therefore only be cancelled with a cancellation fee, as specified in the fare rules.Although it true that the customer accepted the fare rules before purchasing the ticket, as a goodwill gesture, we will put a remark on the booking intended for our *** *** so that the change fee may be waived (fare adjustment would still apply, depending on the new booking)