Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that there had been a payment but what I was complaining about was the fact that I had a day layover that I purposely made in Paris with some things to do and everythingI did not want to get there early for I was meeting people for when I landedThat's why I had requested a roundtrip ticket from you guys.In addition, I have made multiple claims for my suitcase and mentioned it in emails many timesThat is why I am asking for this ticket. Because of the inconvenienceBecause of the fact that my emails have been ignored until nowI am not interested in searching for receipt from months ago.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Okay, still not acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,Thank you for your messageI am sorry to learn that you are disappointed and dissatisfied with our answer to your previous letterI have carefully reviewed your file and we regret that you felt your complaint had not been completely dealt with to your satisfaction.Please be assured that all the details you provided and the result of our own internal investigation were taken into full accountThis led to the answer that was conveyed to you by our last email and we are most sorry that this caused disappointmentDespite a thorough review of your correspondence, it is with regret that we are nevertheless unable to meet your claim for reasons previously explained.Thank you for taking the time to share your comments with us again
Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called Delta airlines and was given the number to Customer CareAfter all the prompts, I was led to a recording stating "We apologize we cannot assist you at this time (and I paraphrase) Please file a complaint on our website."I have spent over hours on the phone with Delta/Air France/KLMToday I called 2xThis morning I was told my bag arrived in Raleigh, NCI informed the agent that this airport is not the closest to my location (Norfolk, VA is the closest to my current location) and Norfolk is a hr min driveShe insisted that it was collected by the delivery coand will be delivered to me todayI should hear from the delivery coby 1pmWhen I did not hear from the delivery coat 1pm I called back and was told my bag is now in Atlanta on route to Norfolk, VAIt should arrive tomorrowI have been told my bag "should arrive tomorrow" since Friday August ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn of the difficulties *** *** encountered when travelling on our flights for her honeymoon. However, we would like to assure her that our teams do their utmost to make sure that all operations are processed as per our standards, and as such, quality of service,
punctuality and baggage transportation are definitely among our top priorities. We also regret her dissatisfaction with the timeliness of her claim’s handling. We should highlight that Air France has an agreement with her contracting carrier, *** Air Lines, where they handle claims from our customers who reside in North America. We understand that in December 2016, they offered a goodwill gesture for the lack of comfort *** *** reported on her flights, and recently another one for the delay in responding to her baggage claim, which they also have now settled. We trust that despite her disappointment on this occasion, *** *** will continue to choose Air France, and that their journey will be at her entire satisfaction
As mentioned in two previous responses, we could find no reservation for ** *** for ** May 2017.Indeed, both the incomplete reservation made on our United States Website and the complete one made on our Czech Website are for the same flight on Monday ** May 2017.While it is possible that a reservation was made elsewhere for ** May 2017, we were unable to find one or for that matter, who in our organisation stated that there was one.Also, we are sorry to learn that the bookings ** *** made on our Websites did not meet his travel requirementsHowever, we regret that no compensation is provided for the extra cost incurred in such circumstances
We were sorry to learn of *** *** and *** ***'s journey to Europe together with Air France and our SkyTeam partner, Delta Air Lines did not meet their expectations.Upon review of their case and of the travel details provided, we suggest *** *** and *** *** contact
Delta Air Lines directly through their Comment/Complaint form.Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
We are sorry to learn that ** *** is disappointed and dissatisfied with our responseDespite a thorough review of the file, it is with regret that we are nevertheless unable to meet his claim for reasons previously explained. We should highlight that the booking’s history does not show any activity between the reservation and its cancellation at the indicated deadlineOur Web support documented the file shortly after, confirming that after the expiration of the delay, the fare could not be reinstated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:When we require a compensation of a ticket, similar of the money or the miles we purchase , wasn't because we were a looking for a tip or alms , was, because like you said you made an error,for us was much more than that , or different ,sell the same place in a plane for more than one person.The situation did n 't finished with that, or that we had to change completely our schedule of the next day ,stress, or made three stops to our final destination , when we paid for two stops , etc..Your company abuse ,devalued, thoughtlessness us, not like costumers ,because is clear that the way your company is linked with them, but like people, when we spoke with your employees ,doesn't matter what their level, they had something very similar in the way they linked to us ,I repeat their thoughtlessness of us ,and it seems your are doing the same trying to bargain what is your obligation to get responsible of your acts, like people and company. thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OkBut - until the funds will not be in my account I cannot consider this matter as resolved
Sincerely,
*** ***
*** ***,
Thank you for sending us the requested information
Looking into your daughter’s file, I understand her ticket *** was booked on delta.comAs such, destination, flights, dates and time were chosen by the person who made the bookingThe booking clearly shows that flight
*** on October *** was scheduled to depart at Kindly note this departure time was never changed and/or modified
Upon completion of reservation, an itinerary is always sent with all booking information, including the timeWhile I sympathize with your situation, kindly note it is the passengers/parents/guardian responsibility to verify the accuracy of the information receivedI regret if there was confusion between AM and PM flightsPlease be informed that as a PM flight, the flight would have been indicated as Furthermore, booking information are always available for verification on our website
*** ***, I must respectfully decline your request for a partial refund or compensation for the reasons explained aboveI am sorry for the disappointment caused
Thank you for taking the time to contact us
Kind regards,
Air France Customer Care
We are sorry to learn that *** *** continues to be dissatisfied. Whilst this is always a matter of concern to us, we regret that we are not able to change our position and must confirm the terms of our responses, to her claims on our Website and message to our executives We regret to
hear of her belief that the treatment she received was in some way discriminatoryAir France staff are required and committed to uphold the strict criteria that the company lays down outlining that a passenger’s religious, racial, ethical or moral beliefs, age, gender, sexual orientation or background should not interfere with any aspect of the service to which they are entitledWe are an international organisation transporting passengers from all over the world and employing diverse staff, therefore we do not tolerate such behaviour To summarise, airlines have rules concerning baggage, ours may be found here: Hand baggage and checked baggageAlthough her carry on baggage weight limit was reached and free checkbaggage allowance was exceeded, our records show that no excess baggage fee was charged to *** *** Also, we may ask passengers to chtheir carbaggage even if it complies with our rules if a flight is expected to be full, as this was the case with *** ***’s flight from Rome to ParisThis is why passengers should pack fragile, valuable or critical items in such a manner that they can remove them quickly for their carbaggage to keep them in the cabin with them We hope that *** ***'s future travels will be trouble free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The insurance company has no record of the purchase, but it IS on the confirmation I received from Air France and it was purchased through Air France's website, therefore, I feel Air France has a responsibility to me as a customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn that ** *** is disappointed and dissatisfied with our previous answerWe have carefully reviewed his file and we regret that he felt his complaint had not been completely dealt with to his satisfaction Despite a thorough review of the claim, it is with regret that we are nevertheless unable to meet your claim for reasons previously explained I should highlight that while ** *** indicates having been informed when checkiwith *** *** *** in Phoenix that a name change would be required in Paris, the name cannot be changed on a partially used ticket We kindly refer ** *** to *** *** *** to obtain explanations on their alleged statement
See below our response to a separate request, which was sent directly to customer’s email address earlier today: We have taken full note of your comments, and are truly sorry that you were not satisfied with the conditions surrounding the access to the Lounge at JFK airport, on June **, 2017, with
your family.Quality of service and courtesy toward our clients, are among our top priorities, and we would like to thank you for your remarks, which are very important to usWe expect our ground staff to be helpful and professional at all times, and we hope that your future experiences will be trouble free
We are sorry to learn that ** *** was unable to complete his purchase on our Website ***Our records show that the booking was never completed and although there was a check run on the credit card, it was not charged since no ticket was issued.We should highlight that the
only booking we could find was for travel on ** May and that associated pricing was for an Economy Mini fare, which is not changeable and checked baggage optionalThere is also a possibility to purchase another slightly more expensive fare which includes checked baggage and the possibility of modifying the tickets for a fee.At the time of writing this response, there are still at least four tickets available at a cost not exceeding the amount ** *** indicated, on our Website under Purchase a ticketAs indicated therein, in case of difficulty using our Website or of a technical problem, our Web Support is available days a week, from a.m to 7:p.mET, toll-free at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that there had been a payment but what I was complaining about was the fact that I had a day layover that I purposely made in Paris with some things to do and everythingI did not want to get there early for I was meeting people for when I landedThat's why I had requested a roundtrip ticket from you guys.In addition, I have made multiple claims for my suitcase and mentioned it in emails many timesThat is why I am asking for this ticket. Because of the inconvenienceBecause of the fact that my emails have been ignored until nowI am not interested in searching for receipt from months ago.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Okay, still not acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ***,Thank you for your messageI am sorry to learn that you are disappointed and dissatisfied with our answer to your previous letterI have carefully reviewed your file and we regret that you felt your complaint had not been completely dealt with to your satisfaction.Please be assured that all the details you provided and the result of our own internal investigation were taken into full accountThis led to the answer that was conveyed to you by our last email and we are most sorry that this caused disappointmentDespite a thorough review of your correspondence, it is with regret that we are nevertheless unable to meet your claim for reasons previously explained.Thank you for taking the time to share your comments with us again
Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called Delta airlines and was given the number to Customer CareAfter all the prompts, I was led to a recording stating "We apologize we cannot assist you at this time (and I paraphrase) Please file a complaint on our website."I have spent over hours on the phone with Delta/Air France/KLMToday I called 2xThis morning I was told my bag arrived in Raleigh, NCI informed the agent that this airport is not the closest to my location (Norfolk, VA is the closest to my current location) and Norfolk is a hr min driveShe insisted that it was collected by the delivery coand will be delivered to me todayI should hear from the delivery coby 1pmWhen I did not hear from the delivery coat 1pm I called back and was told my bag is now in Atlanta on route to Norfolk, VAIt should arrive tomorrowI have been told my bag "should arrive tomorrow" since Friday August ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn of the difficulties *** *** encountered when travelling on our flights for her honeymoon. However, we would like to assure her that our teams do their utmost to make sure that all operations are processed as per our standards, and as such, quality of service,
punctuality and baggage transportation are definitely among our top priorities. We also regret her dissatisfaction with the timeliness of her claim’s handling. We should highlight that Air France has an agreement with her contracting carrier, *** Air Lines, where they handle claims from our customers who reside in North America. We understand that in December 2016, they offered a goodwill gesture for the lack of comfort *** *** reported on her flights, and recently another one for the delay in responding to her baggage claim, which they also have now settled. We trust that despite her disappointment on this occasion, *** *** will continue to choose Air France, and that their journey will be at her entire satisfaction
As mentioned in two previous responses, we could find no reservation for ** *** for ** May 2017.Indeed, both the incomplete reservation made on our United States Website and the complete one made on our Czech Website are for the same flight on Monday ** May 2017.While it is possible that a reservation was made elsewhere for ** May 2017, we were unable to find one or for that matter, who in our organisation stated that there was one.Also, we are sorry to learn that the bookings ** *** made on our Websites did not meet his travel requirementsHowever, we regret that no compensation is provided for the extra cost incurred in such circumstances
We were sorry to learn of *** *** and *** ***'s journey to Europe together with Air France and our SkyTeam partner, Delta Air Lines did not meet their expectations.Upon review of their case and of the travel details provided, we suggest *** *** and *** *** contact
Delta Air Lines directly through their Comment/Complaint form.Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
We are sorry to learn that ** *** is disappointed and dissatisfied with our responseDespite a thorough review of the file, it is with regret that we are nevertheless unable to meet his claim for reasons previously explained. We should highlight that the booking’s history does not show any activity between the reservation and its cancellation at the indicated deadlineOur Web support documented the file shortly after, confirming that after the expiration of the delay, the fare could not be reinstated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:When we require a compensation of a ticket, similar of the money or the miles we purchase , wasn't because we were a looking for a tip or alms , was, because like you said you made an error,for us was much more than that , or different ,sell the same place in a plane for more than one person.The situation did n 't finished with that, or that we had to change completely our schedule of the next day ,stress, or made three stops to our final destination , when we paid for two stops , etc..Your company abuse ,devalued, thoughtlessness us, not like costumers ,because is clear that the way your company is linked with them, but like people, when we spoke with your employees ,doesn't matter what their level, they had something very similar in the way they linked to us ,I repeat their thoughtlessness of us ,and it seems your are doing the same trying to bargain what is your obligation to get responsible of your acts, like people and company. thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OkBut - until the funds will not be in my account I cannot consider this matter as resolved
Sincerely,
*** ***
*** ***,
Thank you for sending us the requested information
Looking into your daughter’s file, I understand her ticket *** was booked on delta.comAs such, destination, flights, dates and time were chosen by the person who made the bookingThe booking clearly shows that flight
*** on October *** was scheduled to depart at Kindly note this departure time was never changed and/or modified
Upon completion of reservation, an itinerary is always sent with all booking information, including the timeWhile I sympathize with your situation, kindly note it is the passengers/parents/guardian responsibility to verify the accuracy of the information receivedI regret if there was confusion between AM and PM flightsPlease be informed that as a PM flight, the flight would have been indicated as Furthermore, booking information are always available for verification on our website
*** ***, I must respectfully decline your request for a partial refund or compensation for the reasons explained aboveI am sorry for the disappointment caused
Thank you for taking the time to contact us
Kind regards,
Air France Customer Care
We are sorry to learn that *** *** continues to be dissatisfied. Whilst this is always a matter of concern to us, we regret that we are not able to change our position and must confirm the terms of our responses, to her claims on our Website and message to our executives We regret to
hear of her belief that the treatment she received was in some way discriminatoryAir France staff are required and committed to uphold the strict criteria that the company lays down outlining that a passenger’s religious, racial, ethical or moral beliefs, age, gender, sexual orientation or background should not interfere with any aspect of the service to which they are entitledWe are an international organisation transporting passengers from all over the world and employing diverse staff, therefore we do not tolerate such behaviour To summarise, airlines have rules concerning baggage, ours may be found here: Hand baggage and checked baggageAlthough her carry on baggage weight limit was reached and free checkbaggage allowance was exceeded, our records show that no excess baggage fee was charged to *** *** Also, we may ask passengers to chtheir carbaggage even if it complies with our rules if a flight is expected to be full, as this was the case with *** ***’s flight from Rome to ParisThis is why passengers should pack fragile, valuable or critical items in such a manner that they can remove them quickly for their carbaggage to keep them in the cabin with them We hope that *** ***'s future travels will be trouble free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The insurance company has no record of the purchase, but it IS on the confirmation I received from Air France and it was purchased through Air France's website, therefore, I feel Air France has a responsibility to me as a customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn that ** *** is disappointed and dissatisfied with our previous answerWe have carefully reviewed his file and we regret that he felt his complaint had not been completely dealt with to his satisfaction Despite a thorough review of the claim, it is with regret that we are nevertheless unable to meet your claim for reasons previously explained I should highlight that while ** *** indicates having been informed when checkiwith *** *** *** in Phoenix that a name change would be required in Paris, the name cannot be changed on a partially used ticket We kindly refer ** *** to *** *** *** to obtain explanations on their alleged statement
See below our response to a separate request, which was sent directly to customer’s email address earlier today: We have taken full note of your comments, and are truly sorry that you were not satisfied with the conditions surrounding the access to the Lounge at JFK airport, on June **, 2017, with
your family.Quality of service and courtesy toward our clients, are among our top priorities, and we would like to thank you for your remarks, which are very important to usWe expect our ground staff to be helpful and professional at all times, and we hope that your future experiences will be trouble free
We are sorry to learn that ** *** was unable to complete his purchase on our Website ***Our records show that the booking was never completed and although there was a check run on the credit card, it was not charged since no ticket was issued.We should highlight that the
only booking we could find was for travel on ** May and that associated pricing was for an Economy Mini fare, which is not changeable and checked baggage optionalThere is also a possibility to purchase another slightly more expensive fare which includes checked baggage and the possibility of modifying the tickets for a fee.At the time of writing this response, there are still at least four tickets available at a cost not exceeding the amount ** *** indicated, on our Website under Purchase a ticketAs indicated therein, in case of difficulty using our Website or of a technical problem, our Web Support is available days a week, from a.m to 7:p.mET, toll-free at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Our records show that ** *** *** had also sent us his claim through another channel and we have now addressed his concerns