*** *** *** have been traveling through Air France several times and they always assist her with the wheel chair to the air craft but this time she was left at the boarding gate and requested that somebody will come back and take her to the air craft and through the boarding gate line when it's boarding time but nobody showed up and she had to get up and walk through all this and stand in the boarding line*** *** is having severe back pain due to disc beside weak muscle legs that when she is under stress, like when she is going on a flight, she can't walk or lift her legs up, she had to put extra pressure on her legs and her hands to assist her while walking and standing in the long boarding gate line which made her more in painShe also has frozen shoulder which increased because she kept assisting herself by leaning on the chairs using her arms while walkingShe returned to Egypt in severe pain and so depressed, she had to be prescribed Prozac as antidepressant and also anti inflammatory and full bed rest when she was back to EgyptI find the airlines completely responsible for their passengers especially when a wheel chair was requested!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Well I can guarantee you you will get the same complaints from other people You did not let me do the booking periodWhy I do not know but I called and did everything in my part to complete the booking No one in airfrance could finish the booking some people said THE FARE WAS NOT GUARANTEED , SOME SAID THE SYSTEM DID NOT ALLOW ITAll this happened before the deadlineI have my phone bills and can proved that I called the airfrance number multiple times for more than min each callI also took screenshots of the error on the website I will take this claim to the department of transportation and to the competent authoritiesI'm really disappointed and I might not even go to turkey but I will make sure this never happens to anyone again THIS IS AMERICA YOU CAN NOT JUST ADVERTISE SOMETHING AND THAN JUST SAY NOI will take this to the next level with a formal complaint to the department of transportation If that does not work I will take you to a claims court and let me tell youYou will have to pay an attorney to meet with me ( $or more) That I can assure you and I will win the case How am I sure I have all my paperwork and you should tell this IT department to print all their docs because you are going to need it You will hear from me soon ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn that ** *** was unable to travel as planned due to the cancellation of his flight from Los Angeles to Paris, following an unforeseen technical problem. As an airline, we are acutely aware of the inconvenience delays in departure or arrival will causeAs such, we seek
to prevent and limit such occurrences, but if not possible to limit their consequences to our passengers.Our records show that ** *** had also filed his claim on our Website on **/05/2017, which was settled yesterday by our office in his country of residence.We do hope that the above explanation will help soften the negative impact of this situation, and that ** *** will afford us another opportunity to serve him to his entire satisfaction
We were sorry to learn of *** *** ***'s recent difficulties while contacting our SkyTeam partner, Delta Air Lines about her delayed luggage claim. Upon review of her file, we must respectfully reiterate the terms of our previous message and invite her to stay in touch with Delta Air Lines directly for the follow up of her case number ***.Best regards,Air France Customer Care
We are sorry to learn about the incident described by *** *** regarding his baggage delay on flight *** last *** July I can appreciate this was a stressful experience for himWe kindly invite *** *** to contact our customer care directly by submitting his documentation
through our *** *** Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMuch thanks for helping outWithout your intervention, the problem would not have gotten a positive resolution
Sincerely,
*** ***
We have taken full note of ** *** remarks, regarding his recent trip with his family, and we are really sorry for the difficulties they have encountered on this occasion. Industrial action called by several unions representing Air France cabin crew began on ** July and forced us to
delay and cancel a number of our flights. We have made every effort to keep our passengers informed of the real-time evolution of this unfortunate situation through our websites and via press releases to the wider media. We also increased the presence of our teams at airports, on the telephone, via social media channels and at our ticket offices. As many staff as possible have been mobilised to offer assistance and help our passengers rebook or postpone their journeys. However, despite our best efforts, we regret that these measures alone could not prevent the inconvenience ** *** mentions and we would therefore like to reiterate our sincere apologies in this respect. I should highlight that the Customer Care department is responsible for attending to the correspondence from our customers So that we may address ** *** request as soon as possible, we kindly invite him to provide relevant details (ticket and or flight number and date, baggage incident report, etc.) by completing the online form, by telephone at ** *** (Monday to Friday: 8am to 7pm ET) or by mail: *** *** *** ***
*** *** ***
*** ***
*** ** *** In the meantime, we thank ** *** for his patience and understanding
We are sorry to learn that *** *** and her family’s journey to Italy was disrupted and their baggage delayed upon their arrival at destination. There are many factors, often hard to predict and often beyond the airlines' control, that can prevent flights from arriving on-time. In this
case, we see that the flight from Miami to Paris was delayed due to what is referred to as ‘a baggage reconciliation procedure’This security measure takes place when the checkbaggage of passengers who do not present themselves at the boarding gate must be Upon the return, there was an episode of freezing fog in Paris, which disrupted flight operations in the areaIndeed, following their missed connexion, *** *** and her family were transferred to the next day’s flight, which regretfully was postponed to the following day. Furthermore, we regret that their baggage was delayed when they arrived in Rome and wish to offer our renewed apologies for any inconvenience caused We are aware of the considerable difficulty incidents such as this can causeEvery effort is made to ensure the handling of our customers' baggage is seamless and trouble-free and we very much regret this was not the case on this occasion. We would like to clarify that baggage claims are dealt by the last airline involved in transporting the passenger and baggage and to whom the incident was reported, in this instance, Alitalia. I trust that would therefore recommend that they contact that airline directly: Baggage assistance They have our assurance that we are well aware of our commitment to customer care and despite your poor experience on this occasion, we certainly hope that you will choose Air France again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received any refund as mentioned by Airfrance and till date, no one from Airfrance has bothered to contact us regarding the sameRepeated emails and phone calls to Airfrance regarding the same goes un answered and unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[AirFrance has still not complted the refund and the money is not available on my credit cardI paid AirFRance for the flight in July **They used my money to fund their business and I still do not have my money backShameful act by a shameless airlinesJust shows the character of AirFrance that uses cstomers money when they are running out of money and later cancels the flight so that the customer is left with no option other than asking for the refund.They assert penalties on customers if customers cancel flightsWhy do they get to cancel flights without any penalties on themAirFrance is just using the flight cancellation to use customers money and not having to pay any interest or borrow money from bankI need them to pay me interest of 10% per month for the amount of time they held my moneyI am having to pay higher prices not because the charges have gone upThey have to pay the difference of $for the increase in flight prices]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and, indeed, at the very last minute, just when we were boarding the plane, we were reassigned to the class we had paid forOf course, we were not able to nake use of skyline priority check in and boarding that our ticket would have provided forI spent days fruitlessly on the phone with very unhelpful customer representatives in Air France and Delta who were mostly interested in passing the buck than in addressing the issuesBut for the help from Revdex.com, we would still be dealing with the problemSo, thanks Revdex.com but no thanks, Air France
Sincerely,
*** ***
We are sorry to learn that *** *** is dissatisfied with the program change affecting the flight she had originally reserved, *** of * September 2016, operated by our partner airline Delta Air Lines We have noted that she and ** *** have been rebooked on alternate connecting flights
and fully appreciate their disappointment at this undesired connexion and longer travel timeWe also extend our sincere apologies for this regrettable situation. It is essential that airlines operate their fleet of aircraft to the maximum potential in order to remain viable and to continue offering competitive faresAs a result there are occasions when developments necessitate adjustments to be made, in order to adapt to demand. We should highlight that airfares are calculated between origin and destination, irrespective of the number of connexionsTherefore, for an equivalent booking class, the fare for an itinerary with more connexions will remain the same, but the total cost may sometimes slightly increase due to additional airport taxes and surcharges. That being said, in the event that a reserved flight is no longer available, we will naturally let the passenger select an alternate itinerary and date that better suit their needs. As we discussed earlier on the phone, while the * September flight from Paris (CDG) to Pittsburg (PIT) *** *** had reserved was punctually suspended by the operating airline Delta Air Lines for that particlar date, this flight *** (CDG *** * *** ***) is currently available the following day * September, and most generally, every day of the week except Wednesday and Thrusday, until ** SeptemberIf they wish to change the current alternate itinerary to that one or another available one of their preference, they should contact our call center by phone at ###-###-####In view of her comments about the service received when she called to complain, I have included a note on the booking requesting cooperation from the agentsI remain available should you require further assistanceBest regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.In particular, I thank you for your help in this matter as the business finally acknowledged and rectified the issue after the Revdex.com intervention
Sincerely,
*** ***
We are sorry to learn that ** *** continues to be dissatisfied despite the responses received from Delta Air Lines and from Air France, following his complaint to the U.S Department of Transportation’s Aviation Consumer Protection Division. As it has been abundantly explained in the
previous correspondence, ** ***’ girlfriend’s United States passport, issued under last name ***, did not have an associated entry visa for Russia, because as we understand from the complaint, she intended to use her *** passport, issued under last name *** ***, for entry into that country. Nonetheless, because the name on the ticket must match the name on the passport, the best option to permit ** *** to travel was to purchase a new ticket under the name appearing on her *** passport, at the available last-minute rate for the fully booked Economy class on this flightAlso, since the ticket has been fully used, no refund is possible in this case. Moving on, concerning the baggage that was not transported on the same flight, we should highlight that the baggage checkby *** *** *** in Phoenix was offloaded from the aircraft, in accordance to the security protocol as a result of passenger ***/*** not boarding the flight. In order to have the baggage transported on the same flight, a change of the original ticket in accordance to fare conditions would have been required to reflect the trip interruption and have the baggage delivered at Paris Charles de Gaulle airport and re-checked under the new ticket. Although the airline cannot assume any liability for this situation, we are pleased to note that the baggage was transported to Moscow less than hours later. Finally, while according to the conditions of the ticket all coupons must be used in the order of issuance, or otherwise modified, we are pleased to note that in this case, the ticket was accepted as is on the return journeyIn consideration of the applicable change fee and recalculation of the fare however, we regret to inform that there is no residual value for the unused portion of the ticket
*** ***I am sorry our answer didn’t bring you satisfaction.Unfortunately, this is not a matter where the mistake was made but the country of purchaseSince the ticket was purchased in Morocco we, at Customer Care USA, are unable assist you with this regrettable issue.As we have no direct contact to provide you, the only way to submit your claim is via our websiteYou have to file a customer care form and mention the address of your mother in MoroccoThat way, the claim will be transmitted to the appropriate department, as each one covers a different territoryThank you for your understanding. Air France Customer Care
We are sorry to learn of ** *** disappointment with the cancellation of his booking It should be noted that our “Time to Think” option saves the reservation and guarantees the same price for up to days, depending on destination and reservation date In this case, ** ***
completed the reservation with the “Time to Think” option on * June at 08:and there was no intervention on the booking until it was automatically cancelled on * June at 09: In view of the above, we can only confirm that the fare has expired and can no longer be hounoured
*** *** *** have been traveling through Air France several times and they always assist her with the wheel chair to the air craft but this time she was left at the boarding gate and requested that somebody will come back and take her to the air craft and through the boarding gate line when it's boarding time but nobody showed up and she had to get up and walk through all this and stand in the boarding line*** *** is having severe back pain due to disc beside weak muscle legs that when she is under stress, like when she is going on a flight, she can't walk or lift her legs up, she had to put extra pressure on her legs and her hands to assist her while walking and standing in the long boarding gate line which made her more in painShe also has frozen shoulder which increased because she kept assisting herself by leaning on the chairs using her arms while walkingShe returned to Egypt in severe pain and so depressed, she had to be prescribed Prozac as antidepressant and also anti inflammatory and full bed rest when she was back to EgyptI find the airlines completely responsible for their passengers especially when a wheel chair was requested!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Well I can guarantee you you will get the same complaints from other people You did not let me do the booking periodWhy I do not know but I called and did everything in my part to complete the booking No one in airfrance could finish the booking some people said THE FARE WAS NOT GUARANTEED , SOME SAID THE SYSTEM DID NOT ALLOW ITAll this happened before the deadlineI have my phone bills and can proved that I called the airfrance number multiple times for more than min each callI also took screenshots of the error on the website I will take this claim to the department of transportation and to the competent authoritiesI'm really disappointed and I might not even go to turkey but I will make sure this never happens to anyone again THIS IS AMERICA YOU CAN NOT JUST ADVERTISE SOMETHING AND THAN JUST SAY NOI will take this to the next level with a formal complaint to the department of transportation If that does not work I will take you to a claims court and let me tell youYou will have to pay an attorney to meet with me ( $or more) That I can assure you and I will win the case How am I sure I have all my paperwork and you should tell this IT department to print all their docs because you are going to need it You will hear from me soon ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry to learn that ** *** was unable to travel as planned due to the cancellation of his flight from Los Angeles to Paris, following an unforeseen technical problem. As an airline, we are acutely aware of the inconvenience delays in departure or arrival will causeAs such, we seek
to prevent and limit such occurrences, but if not possible to limit their consequences to our passengers.Our records show that ** *** had also filed his claim on our Website on **/05/2017, which was settled yesterday by our office in his country of residence.We do hope that the above explanation will help soften the negative impact of this situation, and that ** *** will afford us another opportunity to serve him to his entire satisfaction
We were sorry to learn of *** *** ***'s recent difficulties while contacting our SkyTeam partner, Delta Air Lines about her delayed luggage claim. Upon review of her file, we must respectfully reiterate the terms of our previous message and invite her to stay in touch with Delta Air Lines directly for the follow up of her case number ***.Best regards,Air France Customer Care
Our records show that our Baggage Service Office has now settled ** *** complaint
We are sorry to learn about the incident described by *** *** regarding his baggage delay on flight *** last *** July I can appreciate this was a stressful experience for himWe kindly invite *** *** to contact our customer care directly by submitting his documentation
through our *** *** Best regards,Air France Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMuch thanks for helping outWithout your intervention, the problem would not have gotten a positive resolution
Sincerely,
*** ***
We have taken full note of ** *** remarks, regarding his recent trip with his family, and we are really sorry for the difficulties they have encountered on this occasion. Industrial action called by several unions representing Air France cabin crew began on ** July and forced us to
delay and cancel a number of our flights. We have made every effort to keep our passengers informed of the real-time evolution of this unfortunate situation through our websites and via press releases to the wider media. We also increased the presence of our teams at airports, on the telephone, via social media channels and at our ticket offices. As many staff as possible have been mobilised to offer assistance and help our passengers rebook or postpone their journeys. However, despite our best efforts, we regret that these measures alone could not prevent the inconvenience ** *** mentions and we would therefore like to reiterate our sincere apologies in this respect. I should highlight that the Customer Care department is responsible for attending to the correspondence from our customers So that we may address ** *** request as soon as possible, we kindly invite him to provide relevant details (ticket and or flight number and date, baggage incident report, etc.) by completing the online form, by telephone at ** *** (Monday to Friday: 8am to 7pm ET) or by mail: *** *** *** ***
*** *** ***
*** ***
*** ** *** In the meantime, we thank ** *** for his patience and understanding
We are sorry to learn that *** *** and her family’s journey to Italy was disrupted and their baggage delayed upon their arrival at destination. There are many factors, often hard to predict and often beyond the airlines' control, that can prevent flights from arriving on-time. In this
case, we see that the flight from Miami to Paris was delayed due to what is referred to as ‘a baggage reconciliation procedure’This security measure takes place when the checkbaggage of passengers who do not present themselves at the boarding gate must be Upon the return, there was an episode of freezing fog in Paris, which disrupted flight operations in the areaIndeed, following their missed connexion, *** *** and her family were transferred to the next day’s flight, which regretfully was postponed to the following day. Furthermore, we regret that their baggage was delayed when they arrived in Rome and wish to offer our renewed apologies for any inconvenience caused We are aware of the considerable difficulty incidents such as this can causeEvery effort is made to ensure the handling of our customers' baggage is seamless and trouble-free and we very much regret this was not the case on this occasion. We would like to clarify that baggage claims are dealt by the last airline involved in transporting the passenger and baggage and to whom the incident was reported, in this instance, Alitalia. I trust that would therefore recommend that they contact that airline directly: Baggage assistance They have our assurance that we are well aware of our commitment to customer care and despite your poor experience on this occasion, we certainly hope that you will choose Air France again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received any refund as mentioned by Airfrance and till date, no one from Airfrance has bothered to contact us regarding the sameRepeated emails and phone calls to Airfrance regarding the same goes un answered and unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[AirFrance has still not complted the refund and the money is not available on my credit cardI paid AirFRance for the flight in July **They used my money to fund their business and I still do not have my money backShameful act by a shameless airlinesJust shows the character of AirFrance that uses cstomers money when they are running out of money and later cancels the flight so that the customer is left with no option other than asking for the refund.They assert penalties on customers if customers cancel flightsWhy do they get to cancel flights without any penalties on themAirFrance is just using the flight cancellation to use customers money and not having to pay any interest or borrow money from bankI need them to pay me interest of 10% per month for the amount of time they held my moneyI am having to pay higher prices not because the charges have gone upThey have to pay the difference of $for the increase in flight prices]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and, indeed, at the very last minute, just when we were boarding the plane, we were reassigned to the class we had paid forOf course, we were not able to nake use of skyline priority check in and boarding that our ticket would have provided forI spent days fruitlessly on the phone with very unhelpful customer representatives in Air France and Delta who were mostly interested in passing the buck than in addressing the issuesBut for the help from Revdex.com, we would still be dealing with the problemSo, thanks Revdex.com but no thanks, Air France
Sincerely,
*** ***
We are sorry to learn that *** *** is dissatisfied with the program change affecting the flight she had originally reserved, *** of * September 2016, operated by our partner airline Delta Air Lines We have noted that she and ** *** have been rebooked on alternate connecting flights
and fully appreciate their disappointment at this undesired connexion and longer travel timeWe also extend our sincere apologies for this regrettable situation. It is essential that airlines operate their fleet of aircraft to the maximum potential in order to remain viable and to continue offering competitive faresAs a result there are occasions when developments necessitate adjustments to be made, in order to adapt to demand. We should highlight that airfares are calculated between origin and destination, irrespective of the number of connexionsTherefore, for an equivalent booking class, the fare for an itinerary with more connexions will remain the same, but the total cost may sometimes slightly increase due to additional airport taxes and surcharges. That being said, in the event that a reserved flight is no longer available, we will naturally let the passenger select an alternate itinerary and date that better suit their needs. As we discussed earlier on the phone, while the * September flight from Paris (CDG) to Pittsburg (PIT) *** *** had reserved was punctually suspended by the operating airline Delta Air Lines for that particlar date, this flight *** (CDG *** * *** ***) is currently available the following day * September, and most generally, every day of the week except Wednesday and Thrusday, until ** SeptemberIf they wish to change the current alternate itinerary to that one or another available one of their preference, they should contact our call center by phone at ###-###-####In view of her comments about the service received when she called to complain, I have included a note on the booking requesting cooperation from the agentsI remain available should you require further assistanceBest regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.In particular, I thank you for your help in this matter as the business finally acknowledged and rectified the issue after the Revdex.com intervention
Sincerely,
*** ***
We are sorry to learn that ** *** continues to be dissatisfied despite the responses received from Delta Air Lines and from Air France, following his complaint to the U.S Department of Transportation’s Aviation Consumer Protection Division. As it has been abundantly explained in the
previous correspondence, ** ***’ girlfriend’s United States passport, issued under last name ***, did not have an associated entry visa for Russia, because as we understand from the complaint, she intended to use her *** passport, issued under last name *** ***, for entry into that country. Nonetheless, because the name on the ticket must match the name on the passport, the best option to permit ** *** to travel was to purchase a new ticket under the name appearing on her *** passport, at the available last-minute rate for the fully booked Economy class on this flightAlso, since the ticket has been fully used, no refund is possible in this case. Moving on, concerning the baggage that was not transported on the same flight, we should highlight that the baggage checkby *** *** *** in Phoenix was offloaded from the aircraft, in accordance to the security protocol as a result of passenger ***/*** not boarding the flight. In order to have the baggage transported on the same flight, a change of the original ticket in accordance to fare conditions would have been required to reflect the trip interruption and have the baggage delivered at Paris Charles de Gaulle airport and re-checked under the new ticket. Although the airline cannot assume any liability for this situation, we are pleased to note that the baggage was transported to Moscow less than hours later. Finally, while according to the conditions of the ticket all coupons must be used in the order of issuance, or otherwise modified, we are pleased to note that in this case, the ticket was accepted as is on the return journeyIn consideration of the applicable change fee and recalculation of the fare however, we regret to inform that there is no residual value for the unused portion of the ticket
*** ***I am sorry our answer didn’t bring you satisfaction.Unfortunately, this is not a matter where the mistake was made but the country of purchaseSince the ticket was purchased in Morocco we, at Customer Care USA, are unable assist you with this regrettable issue.As we have no direct contact to provide you, the only way to submit your claim is via our websiteYou have to file a customer care form and mention the address of your mother in MoroccoThat way, the claim will be transmitted to the appropriate department, as each one covers a different territoryThank you for your understanding. Air France Customer Care
We are sorry to learn of ** *** disappointment with the cancellation of his booking It should be noted that our “Time to Think” option saves the reservation and guarantees the same price for up to days, depending on destination and reservation date In this case, ** ***
completed the reservation with the “Time to Think” option on * June at 08:and there was no intervention on the booking until it was automatically cancelled on * June at 09: In view of the above, we can only confirm that the fare has expired and can no longer be hounoured