Hawks Prairie Crossfit

Dear Gary,  this is a response for Id number [redacted]We are sorry that Mr [redacted] is having problems with his car. We need to find out from him first if the car is drivable and second if Mr. [redacted] contacted the warranty company. We emailed Mr [redacted] to contact us by phone and ask for me Tony...

general manager to discuss how we can help Mr [redacted] he can reach me at 513-[redacted] also  we sent the title to Mr [redacted] with a lien because he owes us $250 and I will email you a copy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  As various negative reviews listed on [redacted] and the Revdex.com account for, there is a recurring theme of dishonesty and questionable business practices.  As to the last comment about any racial bias, that is just silly.  My purpose is simply to alert others, looking for feedback regarding this dealership.
Regards,
[redacted]

Dear Tony,  I did keep the appointment with Allen at Jim's Good Year and he did confirm that it is the timing chain that is bad in the car I purchased in January and knew there was a problem immediately and have been trying to resolve it for almost three months now.  Allen said that he could get the part and that it would take a "special tool" to replace it.  This tool will cost about $200.00 and the chain and labor approximately $1500.00.  Nick at Sumner Bros. said he could get the part too.  After three weeks and a couple of timing chains later I was informed that he could not find the correct part for that particular model Suzuki.  The warranty has  run out and I was sold a lemon from the beginning.  Allen at Jim's explained that if he get the right part and replaced it the cost would be about $1500,00 and he would have to include the cost of the "special tool".  This is ridiculous.  I cannot afford this and shouldn't have to.  This problem should have been taken care of before you put the vehicle on the market.  I never had a problem like this with my Toyota.  Please consider a replacement for this vehicle.  Sincerely,

I live 40 minutes away from IAO and I am not even sure the car can make it on the highway for that amount of time without ruining the engine. If IAO would like to come to my place and inspect the car and file the claim for me, then that is fine. As long as the claim gets processed and I only have to pay the deductible, I will consider this matter closed satisfactorily. Tony has my e-mail, so I would be more than happy to work out a time for them to inspect the car.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No. 2 hours is NOT an average wait time for 4 tires to be installed and it was actually 2 hours and 40 minutes and I DID have an appointment which was made with the salesperson who sold me the truck. I was told to bring the truck that morning and the tires AND lock would be done. I have a signed document from you guys promising to install the tires and fix the lock which was not done when promised. If nothing else this can be considered BREECH OF CONTRACT. I do not need to go out of my way to right your wrongs. You are gonna send the truck back to have the wheels balanced at the same tire shop that didn't do it the first time and didn't even tighten all the lug nuts on the vehicle I was driving my family in unsafely? No thanks. The wheels have already been balanced at the Dodge dealership out of MY pocket, hence why I am asking for compensation.Still waiting on the title which would be great if I get it before the temp tags expire.
Regards,
[redacted]

Dear [redacted], this is our response back for [redacted] ID number [redacted] vehicle was discounted thousands of dollars less th an retail , a sensor was replaced vehicle was maintained 4 new tires oil change front and back rotors and brakes customer has a three month warranty we did everything to...

please plus we gave him a spare tire. Regards G. Anthony K[redacted] General Sales Manager manager International Auto Outlet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see from his response, he states he was "pretty honest" about the car's issues and cosmetic issues. If I was trying to defend myself and I knew I was not guilty, I would not say I was " Pretty Honest", I would say that I was " Totally Honest"! He DID NOT disclose the car's issues in entirety before sale, the majority of the issues that he said he disclosed were not disclosed to me prior to sale. Yes,  he did have the windshield replaced and radio repaired. The windshield wipers were rigged and that issue was not disclosed to me prior to sale nor were the headlights although he did repair the headlights. The plastic cover that he supposedly " secured" was " "secured" with zip ties, which I do not consider repairing, I have I photos that I posted on my review on their Facebook page to show proof that their repair work is shady in my opinion. I don't know any reputable mechanics that would do the type of repair work that I have seen them do to my car. Also, he did tell me the key would need replaced and reprogrammed due to the buttons peeling and the key being taped, however, he did not disclose to me that something is wrong with the module making it impossible for just Saab to program a new key without replacing the module & the key. I was not aware of this until a couple weeks after the sale when I went to get a new key programmed and I was told it would be $1300! If this information would have been disclosed to me prior to the sale of the car, I would NOT have purchased it! I feel like it's wrong of them to make the sale knowing I came in looking for a reliable car for my two children, who are only 4 & 7 and I. My kids were very sick with strep throat and I couldn't even take them to the dr for 2 days! He also stated that he spoke with my "friend" about the issues with the car, which is true, but if he was selling me the car & not my friend, shouldn't he have disclosed the issues to ME and not just my friend who was trying to help me? I was the customer, not my friend! I will never do business there again and hope that others will learn from my mistake. I do not feel like I was made aware of the repairs this car would require and because of that, I feel like I was seriously taken advantage of. I may not be able to recover my financial loss, but hopefully if I get the word out there, nobody else will be put in my situation. I have attached the pictures of the zip ties used to "secure" the plastic cover.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In addition to the details already provided, I attempted to have the dealer address the issues by taking the truck back to the dealer.  The owner, Tony, told me he would not accept the vehicle for service and threatened to leave the truck parked on the street with the keys in it promising it would be stolen.  His exact comment was, "You drove it off our lot, it's yours".My husband attempted to make an appointment on two separate occasions to have the vehicle repaired and his phone calls went unanswered.My sole purpose at this point, is to alert potential buyers to avoid this business at all costs.  
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I do not understand why it must be paid in cash.  I need to know if they are set up for debit or credit cards.  I also need confirmation in writing from International Auto Outlet and Tony.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com: The response is not even close to what asa happened so far,1.) When the transmission went I had to call and call to get them to help cover any amount.They gave me $500 and I have check to prove that amount.They DID NOT pay me $1750 to fix transmission.$1250 was covered by a warranty service which was purchased as part of the vehicle purchase.So this was part of what WE PAID for when we bought truck. I have paperwork to prove this also. This is NOT ANY OUT OF POCKET  expense for IAO.2.) They have offered NO monetary help for the engine repair.If they had I would of jumped on any money they would offer.Tony called once and never called me back so he offered NO help.The only help Bob offered was to find me used engine and garage to install it. or he would find a garage to rebuild motor. NEVER did Bob call me back with garage names like he stated so I could check out their ratings on Revdex.com.org. Nor did he offer any help other than shopping for me.After researching what to do as far as rebuilding engine or replacing it I was informed by many reputable garages that NO reputable garage rebuilds motors any more. They install re manufactured motors.These motors come with a 3 year 100,000 mile warranty.The only companies that do  rebuild engines are machine shops and they do not offer any type of warranty other than 90 labor. You would have to have a garage take your engine out and send to machine shop. Machine shop would rebuild stripped down motor and return to garage to re install into truck. Was told this is a 32 hour labor procedure. SO who would spend $4500 on a 90 day warranty. The USED engine they offered to FIND me NOT buy for me was a joke. No garage I called would install or warranty any used engine. And If I did convince them to install it they would offer no warranty other than a 90 day. The cost to install a used engine was $2500 plus engine cost. The thing IAO does not explain is there is a isntall kit that you have to have to install used engine or re manufactured engine and they run $850+ according to [redacted] garage and [redacted] dealer and [redacted] garage. All garages with "A" on Revdex.com.org. And at the fee they charge I can not see any intelligent person spending over $2500 and getting a 90 day warranty. So If IAO wants to settle this and have me remove my reviews I would gladly accept their offer of $2000 towards what ever engine replacement I decide to do. It is my truck and when you spend $7100 on a truck you expect the transmission and engine to last more than 60 days. Otherwise IAO sold me a steel shell I can sit on for $7100 and not drive.As far as a smear campaign I take offense to that.IAO sent me an e mail ASKING  for reviews.If you want good reviews sell good products. If some of your products have issues, fix them to make customer happy. Reputations are everything today. Send me the $2000 offer that was not offered until this message and I will consider it resolved. If not we will go from here. Thank you, [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted], now why do you have to spread lies all over the internet? You came in for a car that is about 2500 to 4000 cash. I showed you plenty of vehicles that was in your price range and I was pretty honest with the condition and cosmetic issues. Wait, let me correct myself. I was mainly dealing with...

your boyfriend/ friend who was asking about the cars, checking the condition, and asking all the questions. You ended choosing a 2006 Saab sedan which was listed for $3495. You guys even asked me why the Saab was super cheap. Even though I had another Saab that was identical with about the same miles that we were asking 6995 for it in way better condition. I explained exactly everything, such as the windshield was cracked, radio not working, one of the buttons for the window were bad, wipers were off, key fob not working, plastic cover was hanging. Which is why I was selling it so cheap. Not only did I discount the vehicle, but I fixed the radio, secured the plastic hanging from the bumper and we replaced the Windshield with new Molding and we even sent the glass company to your house for installation . After you drove off with the vehicle, you complained about the door lock. I went and fixed that from the kindness of my heart. Then you scraped the front bumper and damaged the other side of the plastic cover that I secured and I fixed that as well. You knew the key had tape all over it because the buttons were faded and peeling. You also know that I had one key for the Saab before you purchased it. You then complained that another key is too expensive, even though you told me you found a set of new key from Amazon/ Ebay for 30 dollars, but the programming was too expensive and I explained that I did not have the technology or the machine to program them, but I went ahead and gave you a free key and all you had to do was program them. Here is the kicker, and I know everyone knows this. You and your father called up here because you locked the steering wheel every time you stepped out of that car. I guess you didn't know that that is a safety feature in every vehicle ever made. I have pretty much done everything under the sun before and after the sale. It is NOT our fault that keep locking the steering wheel every time you get out of the car. You also informed me and my General Manager Tony one week after you purchased the Saab that you have a medical condition and your medical issue prevents you from unlocking the wheel and putting the key in the ignition at the same time. This is going to happen to every vehicle in the world, weather it is a 1985 model or a 2017 model. We cannot refund your money because of a manufacturer and government safety regulation. I disclosed all cosmetic issues before the purchase, I have done extra service before and after the sale. If I sold you the car for $1000 dollars, you would still be complaining. Just remember [redacted]a, there is a camera in every office and I have proof that you have knowledge about these things and you are not being truthful with anyone. We will also be contacting Howard Ain and the Revdex.com to let him know the type of customer you are and all the lies you spread. I have never heard of any dealer doing work after it was sold as-is for free. Since you decided to take it this far, we will file defamation of character and slander charges against you and make sure it is taken to the fullest extent of the law.[redacted]

Dear [redacted], This is a response for case number [redacted] Mr. [redacted].  First we fixed the window switch second we fix the solenoid third we fix the water pump.  After all that, he did not make his payment so we rrepossessed the vehicle.  We offered to fix the engine and he...

answered "I think about it".  We asked him twice to fix the engine and he did not have confidence in our service department so he is moving forward with the lawsuit.  We did all we can to help Mr. [redacted]Regards,[redacted]General Manager

This is to respond to Mrs. [redacted] attached complaint, shed some light on the facts and most importantly highlight the real motive behind this complaint. First, l will respond to the misleading advertising claim. Typically when we or any other dealer advertise a vehicle, our software relies on...

the VIN to decode the vehicle and its option. It appears that in this case the software decoding process was not accurate as the vehicle was not equipped with remote entry. We sincerely apologize and assure you that in no way this was intentional, however in every advertisement there is a disclaimer to the effect that customers must verify the condition and options on all used vehicles. When this vehicle was sold on January 31st 2018, customer knew that this vehicle did not have a key less fob, salesperson Jerry found a place to install two key fobs close to customers home for $199, and committed to pay for it with company credit card. So in conclusion, we admitted to the error in the key less issue advertising, apologized and showed good faith resolution at the point of sale.Second, I will respond to the customer service issue. 3 weeks after the sale. Ms. [redacted] contacted us in the evening to complaint about one of her power windows and one of her tire pressure monitoring sensors not working, Our response which is our standard response to every customer under these circumstances is bring the vehicle over and will diagnose the issue and let you know what we can do. Ms. [redacted], apparently was  unhappy with this response, showed up in our showroom, blocked the entrance to the store with the her vehicle, racially charged and screamed hysterically at the salesman in the presence of numerous clients "you sold me a lemon "  demanded  immediate repair or return of the vehicle and issuing a refund, all this over an inoperable window and a tire sensor. Under these circumstances, Ms. [redacted] left me me no choice but to ask her to leave the property immediately and refuse service to her. Please note that Ms. [redacted] husband contacted us and apologized on her behalf the same day, at which point we advised him that we will be happy to address their concern with the window and the tire pressure sensor. That was the last time we had communication with the customer.The nature and the real motive of this complaint is clearly racially motivated, the paragraphs "foreign origin" and "foreign operated"  was used repeatedly  which leads me to believe that Ms. [redacted]'s biggest problem is my foreign origin. Then Ms. [redacted] tried to turn it into a female discrimination case. I can't imagine the Revdex.com allowing such complaintI am respectfully asking the Revdex.com to strike this complaint out of the record for this reason. cc. Herbert H[redacted], Esq., [redacted] LawRegards,G. Anthony K[redacted] General Sales Manager International Auto Outlet

Revdex.com: Yes I did say I had to think about it and I did. After a few days I text the salesman back and asked him if they would put it in writing that they would put a motor in that had equal to or less mileage then what was on it when I purchased it and got no response.  I text him again the next day and asked If they were still willing to fix it and he said No to take it somewhere else since I didn't have confidence in there service department. I told him he was right I didn't have confidence in there service department because they lied to me about the problem from day 1 then kept dodging the issue by fixing minor things. Also yes I did not make a payment because I am working on a law suite and at the time we were working on a demand letter stating what we wanted or we were taking this to court. I didn't think they would take the car for being a week and a half late on the first months payment. Especially when I NEVER Received a bill in the mail. I just got 2 phone calls that it and no one stated they were going to take my vehicle. This is beside the fact because I'm not complaining about the repo. I paid the fees and got my car back even though I cant drive it very far. The only reason they added that is to damage my credibility as it had nothing to do with the complaint.I have all the text messages saved as proof.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

First, I would like educate Ms. [redacted] regarding the online reviews and the Revdex.com complaint matter that she brought up. We are a car dealer specializing in selling used vehicles, the average age of our units are 8 years old and the average odometer is 100,000 miles. As you may understand this is such a difficult merchandise to sell in a perfect condition and have a 100% client satisfaction ratio. Now let's do some simple math to calculate our real satisfaction ratio and to understate  Ms. [redacted] statement " recurring theme of dishonesty and questionable business practices".  Below is a snap shot of our sales records for the last 5 years which is as follow:2013   1039 units sold2014   906 units sold2015   941 units sold2016   1063 units sold2017   1069 units sold2018   422 units sold (as of March 31, 2018)Total units from 1/1/2013 to 3/31/2018 is 5,440 unitsSo as you can see, we sold 5,540 units from 2013 to present. The complaints on [redacted] and the Revdex.com, on worst case scenario over 5 years will not exceed 25 complaint. So if you do the math 25 Complaint divided by 5440 units sold, that is less than 0.5% ratio. This ratio speaks of itself considering the kind of merchandise we sell and certainly will understate Ms. [redacted]'s statement. As of the racial bias matter, I hope I was wrong and Ms. [redacted] is not that type, and the fact that the phrase "Foreign Business" was repeated several time is just coincidence.Ms. [redacted] asks, whats is the next step !!.  This is a reminder that Ms. [redacted] initial complained was for inoperable window and tire pressure sensors on a 5 years old vehicle, which we were willing to address until she went on a bizarre campaign at our showroom. The dealer is still willing to address  Ms. [redacted]'s concerns providing that it is done in an appropriate manner.Thank you for your timeRegards,G. Anthony K[redacted] General Sales Manager International Auto Outlet

Dear [redacted],We read your complaint and our response to you is that our Sales person did not misrepresented the Pontaic Firebird you purchased from us.  He talked to you on the phone and discribed the vehicle condition in full detail and our website showed more than 30 pictures before you...

purchased.  We even on our own.  changed the AC Compressor because the Clutch was making noises before we shipped it to you to Colorado for you to be satisfied.  You called few times and talked to Matt and steve about problems with antenna and radio but, they both told you  that they were in working order before the vehicle was shipped to you. Please understand that the vehicle is 15 years old and things can go wrong instantly. We believe that we sold you a good solid vehicle and we represented the vehicle the way it is by the pictures from our Website and walking Arround the vehicle described over the phone.Best Regards, [redacted] General Sales Manager International Auto Outlet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I called Westlake Financial Services and was told by 4 different people that my loan was denied on Oct 14 but International Auto kept telling me the loan was still available.   So they have been lying to me after the loan was denied and I want my $700 back.   One and a half weeks after I got the vehicle the loan was denied and I received a letter with Reference ID [redacted].   I will not drop the complaint because to me this is a case of fraud.  AS for my income I told them I was gong to take a guess and they told me that was fine.   I want my $700 back and end this.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Mr. [redacted], This letter is a response for complaint # [redacted] 2007 Suzuki XL7. Mrs. [redacted] brought the vehicle to our Dealership around a month ago, we checked for engine noise and there was NO knock in the engine even on high RPM above 4000 to 5000 RPM. Also, We drove the vehicle...

and drove fine with no engine noises. All the mechanics telling Mrs. [redacted] that there is no Suzuki repair facility and parts and this is wrong. Busam Subaru on Dixie Hwy. service Suzuki and parts are available even after market. I would like for Mrs. [redacted] to bring her vehicle to us another time in order for us to take it to a third party mechanic near us to check for the engine knock and timing chain were Mrs. [redacted] assuming they are going to malfunction.
Please let me know ! thanks,
G. A[redacted] K[redacted]
General Manager

Dear [redacted]Thank you for calling me yesterday regarding the complaints.  I am very sorry for some reason I am not getting the complaint in my email box it is going to Spam ! Can you please fix that problem! About I'd [redacted] he got the Title and me personally contacted...

him and explained why was the delay because of lending and promised him that we overnight the title and unfortunately our assistant missed the 6 pm pick up time so he got it the day after ! I apologize to [redacted] and I still have the $75.00 gift certificate from [redacted] like he requested which will cover the $25.00 title fee and $50.00 for 1 day title delay !Please let me know what to do ![redacted]  [redacted] 
[redacted] 
[redacted]