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Healthy Directions

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Healthy Directions Reviews (74)

This company is a pain in the neck! They keep sending me emails even though I have unsubscribed several times They have multiple "doctors" so when you unsubscribe from one they put you on a different list I called them & said to remove me from ALL their lists & they said they would Guess what? I got another email from them How can you shut them off???? How likely am I to recommend them? If there was a -on the list, it would not be low enough!

We have sent a letter to [redacted] confirming the cancellation of the automatic program and the refundIt appears [redacted] selected the AutoDelivery program with his online order which resulted in the subsequent order being shippedThe AutoDelivery program allows customer to lock in the low rate.We have also submitted the request to have the customer name removed from the mailing list and advised the customer that it will be take up to weeks to cease all mailings


on January 23rd I ordered and paid $for a DrWhitaker product which I paid via paypal and never receivedI called on February 2nd to tell them I never received my product the girl I spoke with wait until Friday (which was days away) and call back if you have received your product and we'll send you another productI asked why should I have to wait until then to get another productShe said because there are times when people call who haven't received their product and we send them out another product then they get their original orderAt the time of that call I also gave that person my correct telephone number.Well by Friday no product so I called on Saturday spoke with a nice woman named Peggy who stated she would refund me and I had to give her a credit card to get another orderI paid via paypal so I told her let me look online to make sure the money got refundedShe told me it would take 7-days before my money was refundedSo I stated, you want me to give you my credit card (and I further stated that the reason I paid with paypal is that I don't like to verbally give out my credit card number) and trust that in 7-days I'm going to get my money backShe went on to state that its the way their system works; to top it off there wasn't a supervisor to speak with to resolve my problemI further found out that even though I brought my product on the DrWhitaker website, that doctor's product is under a company called Healthy Directions! Who have their own website; talk about misrepresentation!!! Now they want me to believe that they're going to give me my money back when on the first call I asked them to change my phone number, then on the second call I found out it wasn't changedAlso this person she could see that my order was lost, but I had to trust I'd get my refund in 7-day and now in order to get another product I have to verbally give her my credit card!!! What VERY VERY POOR CUSTOMER SERVICE!!! I'm the customer and I have suffer for their poor lack of management!!! Now there is no way for this issue to be resolved immediately! What century is Healthy Directions living in? With the types of technology that is out there I should not have to be put through such and ordeal like this!!! I don't recommend that anyone deals with this company! DO NOT BUY FROM HEALTHY DIRECTIONS OR PURCHASE ANY OF DRWHITAKERS PRODUCTS FROM THEIR WEBSITE BECAUSE IF IT GETS LOST THEY WILL OVERCHARGE YOU!!!


[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for getting an update from Dr S [redacted] 's rep I will need to go to our [redacted] account to confirm Right now it looks like Dr S [redacted] 's company did every thing right and in a timely mannerSorry to bother you with this complaint Regards, [redacted] ***


Good afternoon Ms [redacted] , Thank you for your emailWe appreciate your time and business and would like to sincerely apologize for any inconvenience causedWe have reviewed your account and noted that it was updated with the new credit card which is currently in 'Approved' status Your satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concernsBest of Health to you, Latoi S***

From: < [redacted] @ [redacted] .***>Date: Tue, Feb 16, at 7:PMSubject: Re: You have a new message from the of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Refund was received on February This issue is resolved.Thank you!

I have no Idea what this company is and I am being charged $19.99 what is it. I never ordered anything

August 5, 2015Dear [redacted] , I am writing this letter in response to your inquiry sent to of Greater Washlngton DCWe are sorry to hear you did not receive the desired results from the product and apologize for the inconvenience we have caused you with trying to resolve this matter.Our records show that your order was refunded on 7/for the amount of $to [redacted] ending ***I have also arranged to refund the postage and handling fee of $to the same credit cardPlease note these will appear as separate line items on your billing statementWe value our customers and ask you to please feel free to continue to provide feedback about our servicesIf you have any questions, please feel free to contact me at [redacted] Monday-Friday, between 9am and 5:pm, EST, Sincerely, Latoi SSrCustomer Service Manager


Email sent to customer From: Lucy N [redacted] Sent: Friday, January 15, 3:PMTo: [redacted] @***.comSubject: Refund Check Follow up Good afternoon [redacted] , I just left you a voicemail referencing your refund checkI also noticed that you are yet to cash the previously issued checkThis may be an indication that you are yet to receive the check so we have decided to be proactive and issue another checkCheck # [redacted] has been issued and sent via [redacted] overnight Please note that we will be issuing a ‘stop payment’ for the first check (# [redacted] ) so please return upon receiptMy apologies for any inconvenience causedThanks again for your time and businessI look forward to hearing from you soonRegards, Lucy N [redacted] Project Associate Office: [redacted]

I have consistently ordered DrS [redacted] products for several years and have never had any problemsI ordered and received one product that did not meet my expectationsI had days in which to return the product for a refundI failed to do that, which was my fault entirelyI use their auto delivery service and sometimes I have had scheduled deliveries postponedCustomer Service handled this for me with no questions askedThe customer service people I have dealt with have always been very helpful and courteous

We do apologize for the delayed response.It appears the original refund was never released due to a system glitch.We issued the refund of $on 12/and sent the check ***.The tracking information shows the check was delivered on 1/5/2016.We have followed up with the customer.Thank you

We have notified [redacted] that the return was actually for the Glucose Essentials order placed 11/5/using a [redacted] account We received the returned items on 11/28/and processed the refund for $( Confirmation below) We have sent an email to [redacted] confirming the refund was processed

Dear [redacted] ,In response to complaint ID [redacted] . The [redacted] Group is not responsible for any marketing or finalized customer service decisions associated to [redacted] Pain Relief Cream. The [redacted] Group is a 3rd Party Fulfillment Company contracted by Healthy... Directions, LLC to provide data entry of mail orders and handling inbound customer service calls. Please work with consumer to direct all complaints directly to Healthy Directions, LLC. Healthy Directions, LLC [redacted] ***Bethesda, MD [redacted] Phone:###-###-#### Sincerely, [redacted]

As explained in the letter below, the order was not entered and [redacted] We have arranged to send a free bottle of [redacted] for her inconvenience September 4, Dear [redacted] , I am writing this letter in response to your inquiry sent to of Greater Washington DC We do apoligize for the confusion with the offer in question I was unable to locate the exact verbiage you referenced in you original letter to However, I was able to locate the ad The official offer does require the customer to pay shipping and handling for the bottle offer I listened to the call placed on 9/1/and realized the call ended before we could complete the order I would be willing to waive the shipping if you wanted to place an order Please call me directly at ***-***- [redacted] and I would be happy to assist you We value our customers and ask you to please feel free to continue to provide feedback about our services Sincerely,

Tell us why here...Good afternoon Ms***, Please accept our sincere apologies for any inconvenience causedWe have reviewed your account and rectified the errorYou are now officially unsubscribed from all catalogsAnything that you receive at this point would be pre-printed material that is currently at the Post Office awaiting deliveryPlease allow up 3-weeks for those deliveries to ceaseWe appreciate your patience, time and business and we hope to hear from you in the near futureRegards Latoi S***

Healthy Directions Contacted me and made it right for usThey Did Apologize for all the problems we had ,and promised us that if we order ever again they will make it right

The following response was sent to the customer. From: Sent: face="Calibri" size="3"> Wednesday, November 9, 2016 3:22 PMTo: ' [redacted] ' < [redacted] > Subject: BBB Refund Request Good afternoon Ms. ***, Please accept our sincere apologies for the delays and any inconvenience experienced while waiting for your refund. We have reviewed your account and processed a full refund of $66.96 which includes the shipping you paid. Please allow 7-10 business days for the check delivery. We are sorry that we did not provide the level of service you deserve. We are currently undergoing a full system upgrade and experiencing some delays/hiccups as a result. The new system is designed to greatly enhance your future experience so please bear with us during this phase. We appreciate your time and business. Please do not hesitate to contact me with any additional questions and/or concerns. Best of Health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: From: [redacted] H [redacted] Owner < [redacted] >Date: Fri, Nov 18, at 7:PMSubject: Re: You have a new message from the of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: < [redacted] >I have still not received the check which was promised mePlease review and advise updated statusThank youKH [redacted] Regards, [redacted] ***

I have been a Healthy Directions customer for years, and I just found out that they are now a 'corporate sponsor' for a charity called Vitamin Angels. I guess I'm supposed to be as 'thrilled' about it as they are, but all I feel now is angry. I have to work for my money, and I like their products, but I didn't sign up with them to be involved in any charities. This is strictly business for me. Buying things and giving your money to charities are two separate things - I know it sounds cold but I don't care, I want no part of belonging to any type of charity just because of what I buy. I am probably going to cancel my account with them very soon. We need to stop making everything so political - now we can't even purchase things without being affiliated with some kind of charity. It's ridiculous, and I am angry with this company for throwing me into this without my knowledge or consent. I don't have to give them my money, and now it looks like I won't anymore. How dare they!


products are good but shipments don't come in a timely manner. They ship in 5-7 business days and on the automatic refill you will run out every month. They can't come up with a solution for this so I would not use it. I will probably look elsewhere for probiotics

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Description: Magazine Sales by Mail, Product Sales - General, Vitamins & Food Supplements, Advertising - Direct Mail, Health & Diet Products - Retail, Health & Medical - General

Address: 6710A Rockledge Dr Ste 500, Bethesda, Maryland, United States, 20817


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