Healthy Directions

Had a 9-bottle auto-ship of a product that I got a discontinued notice on before I got the next shipment so I switched over to a new product that was not theirs. I sent back 8 bottles and got no refund because it was returned "later than their return policy". Funny, the guy on the phone told me I could return it and get a refund. Now they have the product and I'm out the ~$200.

I have a automatic order every 3 months for about $ 130.00. After 2 months I got a notice on my acct that there was a auto charge from Healthy directions for $230.00. Whats going on? I called Healthy Directions and the said dont worry the charge has not been approved by the bank. Called the bank and they said it had been approved? It appears they made a unapproved charge to my acct. Cancelled the card and the auto purchase. Guess I will find someone else. They cannot be trusted.

In your advertisement by The American Health Report it states on page 23 that one can receive a $10.00 Savings Certificate for use a next order.
Then under that advertisement in a separate advertisement it states "Free Gift For Call-In Orders only!" and further, "This $20 Savings Certificate Is YOURS FREE.
The back of the Savings Certificate is not shown so it seems to be saying that the $20 is deducted from the stated price of $49.99. Your office supervisor at 1-888-349-0397 states that it is the intent that the add does not mean what it says and that the $20 is also a future reduction credit.
This misleading add should be clarified for future prospective customers and throws doubt on the honesty of your companies attempts at honest business practices.
Please advise of the proper ordering requirements.

Good morning Ms
***,
Thank you so much for your recent feedback about your experience with Healthy DirectionsIt was a pleasure speaking with you todayWe are sincerely sorry to hear that we did not provide the level of service you deserveWe have sent you a free orderPlease let us know if the product works well for youWe have also issued a full refundPlease allow 7-business days for it to be delivered
We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to youAs an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order
Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (hours a day, days a week)
Regards,
Latoi S***

[
Complaint: ***
I am rejecting this response because:
I sent copies of the order confirmation and the bank account deduction to Lucy at email above on 11/18/
Regards,
*** ***

Good morning,
Thank you for your submissionWe have removed the customer from all mailing listsPlease see the attached letter which has also been sent to the customerRegards,
">Latoi
S***
SrCustomer Service ManagerHealthy Directions
*** ***
*** *** *** ***West Palm Beach, FL ***I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washington DCYou have been removed from our mailing list as requestedThe last mail date was 12/14/ Please allow 4-weeks for all pre-printed mailings to stop. We believe that your concern is now resolved however If you have any questions, please feel free to contact me at ###-###-#### Monday-Friday, between 9am and 5:pm, EST.Sincerely,Latoi S*SrCustomer Service ManagerHealthy Directions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** *** Date: Sat, Oct 3, at 10:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" No, I never heard from these weasels and have NOT received the product either Keep the complaint on file
Regards,
*** ***

Customer Service does not serve I wanted to cancel an order I placed as it has been close to a month and haven't received items I decided to cancel order as it hadn't been shipped yet and they told me I couldn't do that once the order was at the warehouseI asked to speak to a manager at the warehouse facility and they said they don't have any contact numbers for the warehouse I went to my bank to see if they could block the charge They have also marked this company with their security and fraud departmentHealthy Directions resolution was to refuse the order when received and they would credit my account when they receive the product backI cannot sit by my door until a shipment that they can't even tell me when it's been shipped is going to arrive to refuse acceptance I have been advised by the bank to contact Revdex.com I have also sent a message to DrSinatra since it is his products being sold on this site

Good morning,
We have issued a refund in the amount of $as highlighted on the attached letterThe update has also been sent to the
customerRegards,
Latoi
S***
SrCustomer Service Manager
Healthy Directions
*** *** *** **Jerseyville, IL ***I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washington DCPlease note that a check in the amount of $was issued on 12/08/Please allow 7-business days for delivery. We believe that your concern is now resolved however If you have any questions, please feel free to contact me at 240-744-Monday-Friday, between 9am and 5:pm, EST.Sincerely,Latoi S*SrCustomer Service ManagerHealthy Directions

We spoke with *** *** and apologized for the inconvenienceIt appears AutoDelivery was accepted at time of order on 5/10/2015.As a courtesy, we have issued a full refund of $and agreed to let *** *** keep the product with our compliments.We have sent a
confirmation email with the follow up actions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sent: Monday, May 9, 3:PMTo: '***' Subject: Revdex.com Response Good afternoon Mr./Ms./Mrs***, Thank you for taking the time to submit your feedbackI am sorry I missed you
this afternoonUnfortunately the two phone numbers you provided are currently not workingPlease respond with the best number , date and time for us to talk I have reviewed your account and noted that bottles of NRG were shipped to you on 04/11/Your price per bottle for that order was $Please note that this was part of our clearance saleNRG has since been discontinued and is no longer available for order The order placed on 04/18/was not satisfied because we did not have any more in stock We therefore only collected $ for the Vitamin CI apologize for any inconvenience caused and for the negative customer service experience & I look forward to hearing back from you soon Please feel free to respond via email or phone

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This company is unbelievable I placed an order in September The item did not meet my expectations I returned the item Did not receive a refund First call made they told me to call back tomorrow Second call they told me they were having problems issuing credit back to credit cards Would have to wait for a check to be mailed Third call told to wait three weeks Fourth call asked for a manager waited and never got a managerNext call was told I was receiving a partial check Did receive that Waited for a while called again was told should be receiving within three days Still have not received the final check I will NEVER purchase from these companies again DrSinatra, Dr.Whitacker or Healthy Directions BUYER BEWARE I cannot believe the Revdex.com rating they have

Horrible! Ordered Dr. Sinatra Multi' last November, and several times since. Not received to this day, Helen of Troy keeps returning the money with NO EXPLANATION,- NO EXPLANATION!?. Ordered Dr. Whittaker stuff, same thing, Would call those people but can not use phone because of hearing problems, frustrated? YES!

I sent the following response to...

the customer.
From: Sent: Friday, March 11, 2016 4:20 PMTo: '[redacted].com' <[redacted].com>Subject: Order Follow Up
Good afternoon [redacted],
I am sorry I missed you. I have left you a voicemail
regarding your pending order with us. We have rectified the issue and released
the order. Please allow 2 days for delivery.
We appreciate your time and business. Please feel free to
contact us with any additional questions and/or concerns.
Regards,

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thanks for getting an update from Dr S[redacted]'s rep.  I will need to go to our [redacted] account to confirm.  Right now it looks like Dr S[redacted]'s company did every thing right and in a timely manner.
Sorry to bother you with this complaint..  
Regards,
[redacted]

From: Healthy DirectionsSent: Tuesday, June 28, 2016 2:55 PM...

To: '[redacted]' <[redacted]>Subject: Omega Q Reship   Good afternoon [redacted],   It was a pleasure speaking with you both this morning. I have processed a reship of the Omega Q plus with Resveratrol (3M)as discussed. Please remember that all products are covered under our 90 day money back guarantee and a refund/reship can be processed by contacting out Customer Service Team at ###-###-####. We are open 24 hours a day, 7 days a week for your convenience.. We appreciate your business and look forward to hearing back from you soon.   Regards,

We do apologize for the delayed response.It appears the original refund was never released due to a system glitch.We issued the refund of $86.95 on 12/25 and sent the check [redacted].The tracking information shows the check was delivered on 1/5/2016.We have followed up...

with the customer.Thank you

From: <[redacted].[redacted]>Date: Tue, Feb 16, 2016 at 7:46 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Refund was received...

on February 15. This issue is resolved.Thank you!