Healthy Directions

We have notified [redacted] that the return was actually for the Glucose Essentials order placed 11/5/2014 using a [redacted] account
We received the returned items on 11/28/14 and processed the refund for $89.97. ( Confirmation below)
We have sent an email to [redacted] confirming...

the refund was processed.

Tell us why here...Good afternoon Ms. [redacted],
Please accept our sincere apologies for any inconvenience caused. We have reviewed your account and rectified the error. You are now officially unsubscribed from all catalogs. Anything that you receive at...

this point would be pre-printed material that is currently at the Post Office awaiting delivery. Please allow up 3-4 weeks for those deliveries to cease. We appreciate your patience, time and business and we hope to hear from you in the near future.
Regards
Latoi S[redacted]

Disappointed with Healthy Directions. A few months ago I cancelled auto ship on vitamin D they charged me and sent it. I called and cancelled all auto ship orders. About 2 weeks ago they charged me for another product and sent it too. Today I got another email saying my auto ship order has shipped.

Dear Customer Service Rep,
Re: Customer # 1700965 Orders 1072567 & 1080914
On May 27th, after your reps could not change the shipping address on my Auto Delivery Account, I decided to place a new order without the benefits of AutoDelivery in order to have it shipped to my business address.
That being said, on June 8th when I received an alert from my credit card co advising me of an
unauthorized charge to my credit card, I immediately contacted Healthy Directions asking the rep again to make sure to cancel the AutoDelivery order since I had just received the order that I placed on 5/27. The Rep reassured me that the order had not shipped and that the AutoDelivery would be canceled and that the pending charge on my credit card would also be removed within a few days. Now I get an email advising me that the AutoDelivery has shipped.
I am so upset. I just spent $249 on a 7 month supply of the Nitric Oxide and now you are charging me another $214 for the exact same order.
I am not a very happy customer right now.
Please let me know how you propose to fix this.
Martine Kerveadou
Email: [email protected] Phone 212-238-8958

Review: I CANNOT TAKE A SUPPLEMENT([redacted] LONGEVITY PLUS) THAT I HAD PREVIOUSLY ORDERED FROM HEALTHYDIRECTIONS.COM PER DOCTORS ORDERS. I DID NOT SEND BACK THE SUPPLEMENT NOR ASK FOR A REFUND, I JUST DISCARDED IT AND LET HEALTHYDIRECTIONS KNOW THAT I COULD NOT TAKE IT PER DOCTORS ORDERS AND TOLD THEM NOT TO SEND ME ANYMORE VIA EMAIL AND PHONE. THEY TOOK IT ON THEIR OWN TO SEND ME ANOTHER BOTTLE AND CHARGE MY [redacted] CARD $37.35. MY ACCOUNT STATUS WITH THEM LISTS ME AS NOT A AUTO SHIP CUSTOMER AND I HAVE ENCLOSED THIS INFORMATION. I HAVE ASKED THEM WHY THEY SENT THIS TO ME, THEY SAID I AM AN AUTO SHIP CUSTOMER AND WILL NOT REFUND MY MONEY.Your AutoDelivery OrderAutoDeliveryWith AutoDelivery, lock-in today's low price and receive FREE shipping on your first order and all future orders. Your credit card will be billed each time your AutoDelivery order ships. You have the flexibility to make any changes to upcoming shipments - add a product, adjust a ship date, or change your shipment frequency.To make changes to your delivery schedule, update your address or credit card - please contact our AutoDelivery Customer Care team toll free 24/7 at ###-###-####.You do not have any AutoDelivery orders available at this time.Desired Settlement: REFUND MY $37.35 AND DO NOT SEND THE PRODUCT SUPPLEMENT [redacted] LONGEVITY PLUS TO ME ANYMORE. PER DOCTORS ORDERS I CANNOT TAKE THIS.

Business

Response:

[redacted] November 14, 2013 Re: Refund for [redacted] Longevity PlusFile no: [redacted] Dear **. [redacted] I am writing this letter in response to the letter we received from the Revdex.com regarding your order for [redacted]’s [redacted] Longevity Plus. We are sorry to hear that you are unable to take the product, but certainly stand behind our money back guarantee. Per my voicemail on November 14, 2013, our records show your AutoDelivery order has been cancelled so no future orders will be sent. It appears your cancellation request that was submitted on October 16th was received after the order had shipped so we were unable to prevent the charge. Since then, we have received the returned order and a refund in the amount of $37.75 was issued to your [redacted] card ending [redacted] on October 25th. The credit should appear on your November billing statement. We sincerely apologize for the frustration and inconvenience you experienced in getting this resolved. We take pride in the service and products we provide to our customers and make every effort to resolve any concerns quickly. Please don’t hesitate to let us know if you need any further assistance. Sincerely, [redacted]Sr. Customer Service ManagerHealthy Directions[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Alternatives is a health-related newsletter put out by **. [redacted]. I have subscribed to it for quite a few years now. When I renewed on 2/28/13, I was promised a "bonus" of a two-disc, Alternatives CD-ROM Library set. After a couple of months, I realized I had not yet received it and contacted them via their website. I was told to call the 800 number and they would help me. I did and was told that they would send the set out right away. At the beginning of June, I realized that I still had not received it and called them again. I was told that they didn't know why I had not gotten it and they would send the set out again - I asked them if they could send something to confirm delivery (like a signature confirmation) and they said "No." It has been over 3 months and I still have not received this (and quite frankly, I'm starting to think it doesn't even exist). They have no problem sending me numerous advertisements to buy their supplements, so I know they have my correct address. I am really getting quite upset over this, as this set was one of the major reasons I renewed my subscription. No one I've spoken to there seems all that concerned about this lapse in service, which is why I have turned to you. I just want them to send me what I was promised.Desired Settlement: I want them to send me the 2-disc Alternatives CD-ROM Library Set that I was promised for renewing my subscription.

Business

Response:

We reached out to [redacted] on June 19th, but were unable to speak with her so a message was left acknowledging the receipt of her complaint via Revdex.com.

It appears the missing items had been sent out several times before according to our records.

We have arranged to have the 2 CDs for Alternatives sent FedEx 2 day along with a letter of apology for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have finally received the 2 CDs I was waiting for. I know the company says it mailed them out several times, but I only received this one latest shipment. God knows what happened to the other ones. Thank you for your help.

Regards,

Review: I had read a brochure from this company , and ordered a 30 day supply for [redacted] $ 49.99 on my debit card on May 9, 2014. My debit card was charged on that date. When I ordered , as in most cases, the order is recorded. I specifically stated all I wanted was a 30 day supply. The salesman on the phone was attempting to sell me many more products and re-orders. I stated to him , more than once, I just wanted to test the product and did NOT want anything else. On June 9, 2014 I received a message from my debit card company that another [redacted]$49.99 was debited. I contacted the company immediately and talked to initially a representative named [redacted]...I asked for and identification number ....he stated "we don't have them..only extension numbers"...I asked for his supervisor ...After 15 minutes...a voice comes on the phone and states her name is [redacted]...again I ask for an identification number....I am told by [redacted] she is a supervisor but doesn't have an identification number. I state to her I would like to know why I have the deduction to my debit card. She states that the initial representative had erred in his processing of the initial order it would be fixed and that the money would be placed back on my card within 72 hours. I had informed her since there was absolutely no authorization to take the money out..it should be placed back immediately because since the funds were taken out without authorization its a Grand larceny. Today I notified them that I was disappointed with their lack of action. I was put in contact with a supervisor who gave her name as [redacted]...ID [redacted]...who stated to me nothing can be done. I find this company to be a sham and are probably taking money out of other accounts which have not been reported yet.Desired Settlement: Would like the funds put back on my debit card immediately. I would also like that EVERY "representative" of the company identifies themselves by name AND identification number. And if they do not act immediately then I will hire a lawyer and sue them for grand larceny. Yes ,,,this is only over 50 dollars but it was 50 dollars taken without authorization and even 1 dollar or 1000 taken that way is still grand larceny

Business

Response:

We have attempted to reach out to [redacted] by phone and email on this matter and have received no response.It appears [redacted]'s original order for Dr. [redacted] on 5/11 did include the free automatic delivery plan. We listened to the recorded call and determined that the offer was accepted by [redacted].[redacted] contacted us on 6/9/2014 and requested cancellation of the pending order and AutoDelivery program. Per his request the AutoDelivery order was cancelled. His bank may show an authorization of $49.99 for the 6/9 order, but it was never actually charged against the account.We have since cancelled the program to prevent future orders from being sent.A letter will be sent to [redacted] explaining the events surrounding his order.

Review: Customers advertising is not forthcoming and misleading. It claimed to be able to purchase their product for basically $1, and then pay for shipping and handling. Then in the fine print, they state that you will be charged the full amount of the product, which the full price is not fully disclosed, and put on a reoccuring order cycle for the full amount. I was then charged a ridiculous amount for a product that was less than satisfactory, and when I was charged again, I never even received the product. When I figured out what they were doing, I called and unenrolled in the program, and they refunded one charge (whith holding a processing fee) and told me they would send the product out again. I told them not to bother, but they said I could just throw it away. They would not refund me my initial charge and when I asked to speak to a manager, they told me they would have to call me back, and never followed up.Desired Settlement: I would like my initial charges refunded as I feel like the company was misleading in their advertising of their products and service.

Business

Response:

We reached out to **. [redacted] to explain that we are not affiliated with [redacted] or [redacted]. There is no customer data. Customer said she research and contact [redacted] at Healthy Directions as she gets more information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

After reviewing the company, it seems that I have filed this complaint with the wrong company. I apologize for the misunderstanding. Please remove complaint ID [redacted] from this companies profile as it was not them that I was having an issue with.

Regards,

Review: I have contacted this company for the last three months trying to get them to quit sending me emails and hard copy advertising in the mail. To no avail. I keep getting both.Previous to this, I had ordered a supplement from them. A month later, I received a "refill" which I didn't order, but had failed to indicate at the first order that I only wanted the trial order. So, I paid for that because it was due to my not alerting them. At that time I told them that I wanted nothing to do with the firm again. I asked that they remove me from their mailing list and email list. They begrudgingly said that they had. Two weeks later, I again began receiving ads in the mail and emails.A again called and was assured that all had been taken care of according to my requests.A week later I am again on their lists.What do I have to do?Desired Settlement: My name removed from their lists, period. I don't want anything to do with this firm.

Business

Response:

We have sent a letter to [redacted] confirming the cancellation of the automatic program and the refund.It appears [redacted] selected the AutoDelivery program with his online order which resulted in the subsequent order being shipped.The AutoDelivery program allows customer to lock in the low rate.We have also submitted the request to have the customer name removed from the mailing list and advised the customer that it will be take up to 8 weeks to cease all mailings.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered vitamins from the company and paid extra refusing to set up auto ship. They set up auto ship anyway charging my credit card anyway.Desired Settlement: Letter and refund

Business

Response:

I left a message and sent an email requesting a call back from [redacted]. In checking our records, we have cancelled the automatic program and issued the refund for the 2nd shipment.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I have never received any thing for the first bottle I returned. I never signed up for auto shipping yet when I returned it unopened I was only credited for the product not the shipping and handling. Why should I pay shipping and handling on something I did not order?

Healthy Directions I'd ps a scam and despite numerous requests they keep spamming me. Stay away from this snake oil outfit.

Healthy Directions Contacted me and made it right for us. They Did Apologize for all the problems we had ,and promised us that if we order ever again they will make it right.

They keeps sending me Dr. Sinatra's vitamins and supplements that I did not order. I have called and e-mailed numerous times but they keep sending these things. They have me on a auto-order schedule using my credit card. I don't know how to stop Healthy Directions LLC from abusing me and my credit card. This is illegal and is a scam company.
G. A[redacted]