Healthykin.com

This customer admitted to using the crutches for a day before deciding they would not work for him (his email to us is attached). Our return policy can be found here-[redacted]We advised that due to hygiene concerns we cannot accept a product back that...

had been used. After [redacted] made threats to file a complaint we made an exception and issued the below return instructions on 12/5 via email-"Hello [redacted],Here are the instructions for your return:1) Write the following number on the outside of the shipping container (not on the product packaging) – RA# [redacted]2) Mail the package to the following address-HealthyKin.com Returns[redacted]We suggest using a traceable shipping method such as UPS or FedEx.Upon receipt and inspection of your return we will issue a refund. Please note that since the product has been used there will be a 20% restocking fee. Please allow 2 weeks from the date we receive your return for your refund to fully process.This return authorization will expire in 30 days.Please let me know if you have any questions.Thank you,[redacted]HealthyKin.com[redacted]We have not yet received the return.Thank you,[redacted]

Customer received correct product. ** is the manufacturer of [redacted] products. This was confirmed by **. Packaging is subject to change. We issued full refund and informed customer to discard of product. The old product with the [redacted] logo on it was discontinued long ago and is no longer...

available.

Hello,We sent several emails to this customer and called her. She was blocking our emails.Thank you,[redacted]

I did not receive my order even though UPS said it was delivered. Contacted your company. I was sent a duplicate order at no charge.

I purchased the Versacarts I have from HealthyKin awhile ago. I just reordered 4 more. Why? Because I LOVE them and HealthyKin has the best prices, and I keep giving the carts away to friends and family!

Their service is immediate, they are easy to contact, and their products are great! I will be back for more, I'm sure!

Hello [redacted],We are currently researching the whereabouts of your original shipment. In the meantime we have issued a full refund. I apologize for the inconvenience. Please let us know if we can be of further assistance.Thank you,HealthyKin.com

Hello [redacted],
Item [redacted] is what is on the original order receipt. We'll go ahead and issue a refund as a courtesy. Please let us know if we can be of further assistance.
 
Thank you,
HealthyKin.com

Hello Revdex.com,Our posted return policy clearly states that pillows are non-returnable due to hygiene concerns. We decided to make an exception for this customer since she claimed the package was unopened. Upon inspection of the return it was obvious that the package had been opened and the...

pillow had been used. It was covered in human hair. We make our customers' safety a priority and would never risk reselling a contaminated product. We shipped the pillow back to the customer free of charge.Please let us know if you have any further questions.Thank you,HealthyKin.com

I was pleased with quick responses from Dan Brown in regard to my email concerns on a defective bolt on the VersaCart that I purchased.

I am happy with my VersaCart.

I ordered diabetic supplies and received in a timely fashion for a very reasonable price.

Hello,

We apologize for the unforeseen backorder. They way our system works, we cannot add items to an existing order. We cancelled the backordered item so you could reorder the replacement item with free shipping.

We are also sorry for the missing items. We are...

researching their whereabouts now. We have issued a full refund, including your original shipping charges. We have also issued a refund for the item you did receive as a courtesy. Please let us know if we can be of further assistance.

Thank you,

HealthyKin.com

we have already issued your refund

I needed a medicine urgently and wanted to speak to a person to try to arrane for the best possible delivery. I exchanged 3 emails with someone who would only say they were in email support and would never give me a phone number where I could speak with an actual person. In frustration, I continued looking for another source and found one where I could speak to a person who shipped air overnight same day at lower cost than Healthykin. I will not contact Healthykin again.

Healthykin.com had sent me defective products. I emailed my complaint to them. After going back and forth with them trying to resolve the problem, which they did not want to send me a prepaid label to send back the defective product. I emailed them back one more time and told them, if they do not send me a prepaid label to return the defective product or give me a credit for the defective product, that I will notify my credit card company and Revdex.com of their poor customer service in trying to correct this problem. Plus they jacked up the price on same identical product $50 more than what I paid for my 1st order over 2 months ago. They claim the price of my product went up. That was not true, because I checked with the manufacturer of my product, and they said the price did not go up, plus they had not heard of this company and they did not do business with them. I felt this company is ripping me off. No only me but any new customer that may have wanted the same product. Finally they decided to refund me my money after 4 - 5 emails. I will never do business with this company again. Who has every heard of an a business that does not have a business phone number to call and talk to the customer service department to help resolve their customers problems.

I was looking for a taller walking cane. I found a greeat cane at Healthykin.com. They're website is smart & ordering quick. Prices are fantastic. I ordered the cane & when delivered it was left at the door. Someone walked off with it. After leaving an email the costomer service got in touch and replaced it on the spot. Except I requested another way of delivery. Happy to say I recieved thecane last week.

I have reviewed the response made by the business in reference to complaint ID 9833763, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please read the E-mails I sent to you. Unless I am missing something, I don't see a return RA#.  And even if there was I am paying a restocking fee for a defective product, according to what I read on this site.  There would be no way to know if the crutches were working properly unless they were tried out.  Take special note of the conversation where I was threatened by possibly making a complaint, from [redacted]. As you can tell by your files I have never filed a complaint in the past. I have never  felt like I had to complain to Revdex.com until I bought from this company, and dealt with [redacted].  I believe these crutches have been returned for the very same reason.Regards,[redacted]

The product arrived in a timely manner, and the the contents were as described. I would recommend this company to others who may have the same needs.

Our daughter is very ill and needed declogging kits for her feeding tube that is her way to hydrate and receive nutrition. We received the items overnight. We will continue to do business with such a good company. Thank you.

Received the product I ordered the day after it was ordered.

A part of the product ordered had a damage. Contacted company ye e-mail and they responded the following business day. They resolved the issue and promised to replace product that same day. There was no requirement to return product first before it was replaced, resulting in no additional cost to this client. Dan, the sales/customer service representative was very courteous, professional and efficient.

I was searching for some products for my baby because some of hers ran out so I foundHHealthykin on the internet and decided to try them, because there website was really friendly to use and full of all the items I needed and more. I placed an order and thought that it would be about a week before I received it, but surprise we got it just 3 days later. HHealthykin is awesome!!!!! Thanks for helping me and following up with me so soon.