Heartland America, Inc.

I am rejecting this response because: #1--In their reply dated 1/9/17, Kara *** stated that I signed up for the Value Club which I did notAs explained previously, a salesman called my home and never spoke to me directlyAfter speaking to an elderly relative I found I had joined this club after seeing my bank account debited without my permission. I called back in March or April of this year immediately after seeing this withdrawal and made it quite clear I did not want to be a member and was told at that time my name and credit card number would be deleted from their records!! #2--I never received a packet of information which they say was sent to me. #3--I never received an additional letter or packet five weeks prior to renewal or obviously I could have stopped this additional fraudulent withdrawal before it happenedI think they wanted to put any and all $ in their accounts before Jan 1. As I stated this charge was issued on Dec of I had several automatic payments scheduled for the first of the month.The hardships I have had to undertake to have a new card issued and notify auto payments with my utilities etc are unacceptable. This is a dishonest company who's license to practice should be reviewed

Dear Mr***, Thank you for contacting us in regard to a refund for your SD CardI am sorry of the Dash Cam ruined your SD cardIf you can please remit a copy of the receipt, we will issue you a refund for the cost of the SD cardYou can either attach a copy of it back to the RevDex.com complaint or send the copy to Heartland America at *** *** ***, Chaska, MN Please be sure to include your name and crWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear *** ***, Thank you for contacting us in regard to the refund for the return of the Antenna, item #***I have researched your account on your behalfOur records indicate that this item was received in our warehouse and a refund was issued to your credit card on August 30,
Please review your credit card statementsBecause this item was returned for an unknown reason, the original processing fee is non refundable and a re-stocking fee was appliedI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

Dear Ms***: Thank you for contacting Heartland America in regard to the balance due, in the amount of $Unfortunately, there was a balance due remaining on your previous order #***, in the amount of $and also your previous order #***, in the amount of $At the time we
received your payment, the current order #*** was not closed and your payment, in the amount of $was applied to your old balance due, in the amount of $Because the balance due, in the amount of $is from October 12, 2012, as a goodwill gesture, I have cleared the balance due in the amount of $and your account is now clearI have attached copies of your invoices for your reviewWe apologize for any inconvenience this may have caused. We look forward to your continued patronage. If you have any further questions, please do not hesitate to contact usSincerely, Kara ***

Dear Ms***,Thank you for contacting us in regard to your order for the Elite Bread Maker, item #35368, from your order #***I have researched your account on your behalfI am sorry if this item is not as expectedI have enclosed a copy of the advertisement for your reviewThe
advertisement for this item does not state that this item will process the doughThe advertisement shows that this item has preset modes to bake a variety of breadsUnfortunately, this was not an error on Heartland America and we do not feel that we are responsible for the cost of returning this itemThis item has been received in our warehouse and you will receive a refund back to your Amazon account within 3-business daysWe apologize for any inconvenience this may have causedWe look forward to your continued patronage Sincerely, Kara ***

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear ***,
Thank you for contacting us in regard to a faulty product
Unfortunately, the only account I am able to locate with the phone number provide has not placed an order with Heartland America since June
Please
provide further information such as your cr, order number and item number so that I can further research our database
Sincerely,
Kara ***

Dear Mr***,Thank you for contacting us in regard to your antennaUnfortunately, I am unable to locate an order with the name and address providedPlease provide any information that would help locate your order such as the name, address, cr and or order numberAs soon as I
receive this information I will further research your accountI apologize for any inconvenience this may have causedSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your refund check for the Sony Dual Player, item #***. I have researched your account on your behalfOur records indicate that refund check #***, was mailed on May 15, If you still have not received your refund check,
please let me know so that I can further investigate this matter. We apologize for any inconvenience this may have caused. Sincerely, Kara ***

Dear Ms***,Thank you for your responseAs stated in my original response, Heartland America does send our notification within days prior to the membership packetsI am sorry if you did not receive your notification packetPer your request your information has been removed and you will no longer be renewed in any of our membershipsAgain, we apologize for any inconvenience this *** have causedSincerely, Kara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you

Dear Mr***, Thank you for contacting us in regard to your order for the AntennaOur records indicate that we did agree to a price match and your order is ready for shipmentYou should receive your order within 7-business days.We apologize for any inconvenience this may have caused
Sincerely, Kara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that this was my initial request which Heartland's customer service supervisor Jason indicated would be covered. As you can see from the receipt I previously submitted to Heartland with my claim they already had a copy of my receipt along with the SD card for their examination. However, subsequently in an email and followed up by their actions, it was denied. Thanks for your help. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11906222, and find that this resolution is satisfactory to me

Dear Ms***, Thank you for contacting us in regard to your heaters, I apologize for the delay in my responseI have been in contact with Solar Infrar Systems regarding this issueTheir records indicate that they have been trying to reach you regarding this matterPer the phone conversation I
had today, they will be issuing a credit to Heartland AmericaOnce we receive the credit, we will issue you a refund to your credit cardPlease allow 5-business days for this refund to reflect on your credit cardYou may keep the heaters at no cost to youIf you do not want to keep the heaters please call Infrar Systems and they will assist you on returning the heatersWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your order for the Dell Duo Laptop, item #I am sorry if you did not receive the correct laptopOur records do not indicate that this item was subbed from Heartland America and I have contacted the vendor regarding this matterOnce
this item is received, a full refund will be issuedWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, Kara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. When I called the first time within the day period I asked if this was a high return item and was told that of them had been returned.Now, how would I know thatI'm sure that can be verified and why wasn't my call logged

Dear Mr***,Thank you for contacting us in regard to a refund for your fathers cancelled orderI have researched your account on your behalfOur records indicate that we did not receive a request to cancel the order until January 10, The order was cancelled and posted on January 11,
Our refund checks are processed once a weekThe refund check was processed on January 18, Your father should receive his refund check within 7-business daysPer your request we have removed their name and address from our mailing listPlease note that all of our catalogs are pre-printed, so they may receive up to catalogsWe apologize for any inconvenience this may have causedIf you need further assistance, please do not hesitate to contact meSincerely, Kara ***

Dear *** ***, Thank you for contacting us in regard to your order for the Work Boots, item #***, from your order #***, dated July 20, I have researched your account on your behalfOur records indicate that there was an advertisement error for this item. As stated in our
terms and conditions Heartland America is not responsible for advertising errorsHowever; I have emailed you a pre-paid label to return the boots at no cost to youPlease allow 24-hours to receive your emailed pre-paid labelDue to the length of time, this item is well beyond our return policyI have authorized a 100% in store credit for the cost of this itemOnce the item is received and processed, you may apply this credit to any future orderPlease note that if the item is received damaged or has any signs that the item has been worn, we will not honor any creditFor your future reference, please contact Heartland America with any issues or concerns within days of purchaseWe apologize for any inconvenience this may have causedWe look forward to your continued patronageSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you and any other Revdex.com employee who helped resolve this matterThey finally sent the refund but they really need to work on their people skillsAnyway, thanks again for helping