Heartland America, Inc.

Initial Business Response /* (1000, 5, 2016/02/19) */
Thank you for contacting Heartland America
I apologize you received the incorrect item due to a warehouse shipping errorThey incorrectly sent you a Coby Dash Camera (item number 44706) instead of the item you ordered - a Portable Auto
Heater/Defroster (item number 56758)
Unfortunately, the Heater/Defroster is no longer availableWe are unable to place an order for you for this itemA supervisor has already sent you a $Heartland Dollars card to use on a future purchase with usYou should be receiving this in the mail within 2-weeks
I apologize for any inconvenience and or confusion this may have caused

Initial Business Response /* (1000, 6, 2015/11/05) */
Dear M***,
Per your request I have removed you from our mailing listPlease note that all catalogs are pre-printed and you may receive an additional catalog
We would also suggest you contact Direct Marketing Associations, as they
will be able to remove you from any mailing listYou may contact them at their address as below
***
Camel, NY
Attn: Mail Preference Service
I hope this information has helpedIf you need further assistance, please do not hesitate to contact us
Sincerely,
Kara ***

Initial Business Response /* (1000, 6, 2015/07/15) */
Dear Mr***,
Thank you for contacting us in regard to our advertising
Unfortunately, I am unable to locate your account with the name and address providedPlease forward any additional information such as your cr
and or order number so that I can further research our database
I apologize for any inconvenience this may have caused
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To: Karen ***
My cr is ***There is no Order Number as I refused to place the order
I purchased the item elsewhere at a fair price and had REAL free shipping!
I wonder what your expenses are regarding the solicitation of new customersConsidering postage, and all the brochures you have mailed me your overall investment had to approach $
It cost you $to lose me forever
Final Consumer Response /* (3000, 11, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To: Karen ***
My cr is ***There is no Order Number as I refused to place the order
I purchased the item elsewhere at a fair price and had REAL free shipping!
I wonder what your expenses are regarding the solicitation of new customersConsidering postage, and all the brochures you have mailed me your overall investment had to approach $
It cost you $to lose me forever
Final Business Response /* (4000, 13, 2015/08/03) */
Dear Mr***,
Thank you for contacting us in regard to the advertisement for free shipping
On the front of our Free Shipping Catalog, we list the following: "Free Shipping*" Please note the asterisk (*) listed next to this statement, which guides you to a disclaimer that is located on the bottom of the page, where it states "Free Shipping On Most Items, Oversized Products have Dramatically Reduced Shipping Charges." In the advertisements in our catalog, as well as on our website, the regular shipping charge for the item is crossed out, and if it is an oversized item that requires a reduced shipping charge, the charge is listed in the advertisement for that item
We apologize for any confusion this may have caused
Sincerely,
Kara ***

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Ms***,
Thank you for contacting us in regard to the cost of returning order #***
I am sorry that you received the wrong sizeI have issued a refund check, in the amount of $for the cost of returning the shirts
Please allow 10-business days to receive your refund check
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***

Dear Ms***, Thank you for contacting us in regard to your refundI have researched your refund on your behalfBecause the Package Assurance and the Order Processing fee was placed on a split invoice, when your order was cancelled, in error they did not capture these feesI have issued an additional refund, in the amount of $Please allow 10-business days to receive your refundWe apologize for any inconvenience this may have causedSincerely, Kara ***

I am rejecting this response because: There is no doubt that Lifelock got my address info from Heartland as Heartland is the ONLY company using the nick-name of Chuck and not Charles. If these files are not proof enough, I can US mail you a copy of the letterdocs have been sent on separate doc

Initial Business Response /* (1000, 5, 2016/01/11) */
Dear Ms***,
Thank you for contacting us in regard to your refund for your order #***
I have researched your account on your behalfOur records indicate that your order was already in process for shipping when you requested
your order to be cancelled and we were unable to cancel your orderUnfortunately, because this was not an error on our behalf, the original shipping fee, in the amount of $and the Order Processing fee, in the amount of $are non refundable
As a goodwill gesture, we did not charge a restocking fee, in the amount of $or the refusal fee, in the amount of $
Because your order was refused, Heartland America is not responsible for the cost of returning your order
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***

Dear *** ***, Thank you for your responseI am sorry if you are not satisfied with my responseUnfortunately, as stated you had previous balanced due that were applied and deductedPlease review the copies of these balances due, in the original response. Again, we apologize for any inconvenience this may have caused. Sincerely, Kara ***

Dear R***, Thank you for contacting us in regard to MR***s accountWe apologize that you have not been able to speak with a customer service representativeUnfortunately, due to the Holiday season we have received higher then expected callsI am sorry of the Self Balance Scooter,
item #22939, from order #*** is not workingPer your request we will send you a pre-paid label to return this item at no cost to youPlease respond with the email address you would like me to send the labelOnce I receive this information, I will process a return labelWe apologize for any inconvenience this may have causedSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your order for the GPS, item #***, from your order #***I have researched your account on your behalfI am sorry if you have not been receiving your emailed back order noticesThese notices are automatically generated and emailed
Unfortunately, the vendor has notified us that this item is on back order until July 8, 2016. Heartland America cannot charge you for this item until the item has shippedHowever; a pending authorization was submitted when your order was placedIf you wish to cancel this order, please respond and I will be more then happy to assist youWe apologize for any inconvenience this may have causedWe look forward to your continue patronageSincerely, Kara ***

Initial Business Response /* (1000, 6, 2015/10/06) */
Dear Mr***,
Thank you for contacting us in regard to receiving our catalogs
I have researched your account on your behalfOur records do indicate that you requested to be removed from our mailing listI apologize that this was
not updated
I have requested a full removal from our mailing listPlease note that our catalogs are pre-printed, so you may receive an additional catalogIf you continue to receive our catalogs, please contact me directly and I will be more then happy to further assist you
We apologize for any inconvenience this may have caused
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the Revdex.com helping me resolve what should have been a simple issue; stop sending catalogs
I accept Ms*** apology and explanation and hope that this business follows through on what she has committed to doI did receive the $off e-coupon via my e-mail and I appreciate the gesture from them
I consider myself an environmentalist and to have tons of catalogs enter even the recycling stream unnecessarily is a concern to meIt has to start with each of us to become good stewards of our children's futureThanks for helping me do just that
Final Consumer Response /* (3000, 31, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I really want to check yes and accept the responseI do accept that Ms*** is trying to resolve the issue to the best of her ability, however at the end of the day, I still get catalogs
Now it's an IT problem and I'll continue to get more catalogs while the "pre-printed" labels run outThis has been going on for at least four months since first contacting Revdex.comLonger if you consider my initial phone callsI have no reason to think that this issue is resolved
Final Business Response /* (4000, 29, 2016/01/19) */
Dear Mr***,
Thank you for contacting us again in regard to receiving our catalogs
For some unknown reason, the request to have your name and address removed from our mailing list was not workingI have been in contact with our IT Department regarding this issueWe have made multiple attempts to have your information removedThe information that was just provided to me states that the problem with our links have been resolved
Again, catalogs are pre-printed and because of the issues we had, you may possibly receive another catalogIf for some reason you do receive additional catalogs, please do not hesitate to contact me direct
Again, we apologize for any inconvenience this may have caused
Sincerely,
Kara ***

Dear Mr***, Thank you for your response. I am sorry if you had requested to be removed dating back to JanuaryUnfortunately, our records indicate that we were first notified on May 17, and at that time you were removed from our mailing listIf you have a copy of the email from January, please forward it. The information you provide is appreciated and will be forwarded to their supervisor if the initial request was not entered. Again, all of our catalogs are pre-printedYou may receive an additional catalog. We apologize for any inconvenience this may have caused. Sincerely, Kara ***

Dear Mr***,
Thank you for contacting us in regard to your refund for the return of your order #***
I have researched your account on your behalfOur records indicate that a full refund, in the amount of $was issued on March 16, to your credit card ending in ***
I hope this information has helpedWe look forward to your continued patronage
Sincerely,
Kara ***

Initial Business Response /* (1000, 5, 2015/12/07) */
Dear Ms***,
Thank you for contacting us in regard to a refund for the Wireless Headphones, item #***
I am sorry of this item is defectiveOur records indicate that we have emailed labels to the same email as above and on
12/2/a label was processed to be mailed to your addressPlease allow 7-business days to receive this label
We would suggest checking your junk or spam email folders, as the emailed labels may have automatically been sent to those folders
Once we receive this item back, a full refund will be issued
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
Hi Ryan, so sorry to bother you so much, still did not receive any label yetPlease see it you can help me on this matter that is driving me insane :( Thank you so very much
Final Consumer Response /* (3000, 11, 2015/12/30) */
Hi Ryan the year is closing and I'm still waiting for my refund moneyPlease help me on this I don't know what else to do
I needed that money and this company is doing fraudI've sent the merchandise back and still no sign of getting my money back
Final Business Response /* (4000, 13, 2016/01/05) */
Dear Ms,***,
Thank you for your response
A refund for this item will be issued when the item is receivedOur records indicate that we have sent labelsAs previously stated, if you have not received any of the labels, we ask that you return this item and we will reimburse you for the cost of returning this itemWe will refund $per poundPlease note that we will not refund for packaging, express shipping, insurance or any other options
Sincerely,
Kara ***

Dear Mr***, Thank you for your responseAs stated unfortunately, this item is not currently available and we are unable to send a product we do not currently have in stockIt is not in Heartland Americas best interest not to fill our ordersIf there is an item similar, we do try to substitute this itemAt this time, there is not an item Heartland America has chosen to replace the item not currently in stockIf you no longer wish to wait for this item, please respond and we are more then willing to cancel your order.We apologize for any inconvenience this may have causedSincerely, Kara ***

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear Mr***,
Thank you for contacting us in regard to receiving our catalogs
I have researched our database on your behalfI am unable to locate an account with your name and addressThe cr you provided is a
promotional catalog and if you do not order from Heartland America your information will not be added to our database
I would suggest contacting Direct Marketing Association as they will be able to assist you with removing your information from solicitationsYou may contact them at the information below:
DMA
***
Carmel, NY
We apologize for any inconvenience this may have caused
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
Direct Marketing Association works for Heartland America to send their catalog outThey DO NOT send out catalog out for any company with out the company permissionHeartland needs to contact them to stop harassing me
Final Consumer Response /* (2000, 11, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they stop harassing me with their garbage, & put me on the DO NOT contact list, I am satisfied
Final Business Response /* (4000, 9, 2016/01/11) */
Dear Mr***,
Thank you for your response
As stated in my response, you should not receive any further catalogs
Again, we apologize for any inconvenience this may have caused
Sincerely,
Kara ***

Dear Deanne ***, Thank you for contacting us regarding a letter you receivedHeartland America does not use other companies to promote our businessCould you please attach a copy of the letter you received so that we can further investigate this situationIf we find that another company is using our information, we will take further actionSincerely, Kara

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear Mr***,
Thank you for contacting us in regard to your order for the Pillows, item #82763, from your order #***
I have researched your account on your behalfAs stated in the advertisement, the cost of the pillows are
$before the rebateAlso as stated in the advertisement, the pillows are 95% feather and 5% down
I am sorry if you were not satisfied with this itemBecause this item was sold as advertised, this was not an error on Heartland America and we will not reimburse for the cost of returning this item
As stated on every order form and invoice, all items returned are subject for a restocking fee and the original shipping charge, order processing fee are non refundable
As a one time good will gesture, I have authorized to refund the Order Processing fee and not to charge a re-stocking feeOnce this item is received a refund will be processed
I have attached a copy of the advertisement for your records
Sincerely,
Kara ***

Dear Ms***: Thank you for Contacting Heartland America in regard to the charges applied to your credit card for the yearly renewal of your Value Club, Priority Plus and Elite membershipsWhen you originally signed up for the memberships, a packets of information were sent to you explaining the
details of the memberships, which states that the memberships will automatically renewed yearly, unless you notify us that you wish to cancel. Each year, five weeks prior to the anniversary of each membership, letters are sent to our customers, alerting them that their memberships will be renewing shortly. Per your request, all of your memberships were refunded and your account will no longer renewWe apologize for any inconvenience this may have caused. We look forward to your continued patronage. If you have any further questions, please do not hesitate to contact usSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your return of the RCA W HT System, item #26138. I have researched your account on your behalfI am sorry if you were not satisfied with this item. Our records indicate that this item was ordered on April 30,
Regrettably, this item was on back order and Back Order notification cards were mailedThis item was shipped on June 9, Unfortunately, the item you received is the item you ordered and was as advertisedBecause this was not an error on Heartland America, we are not responsible for the cost of returning this itemI have attached a copy of our Terms and Conditions for your review. I apologize for any inconvenience this may have causedWe look forward to your continued patronage. Sincerely, Kara ***