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Heartland America, Inc.

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Reviews Heartland America, Inc.

Heartland America, Inc. Reviews (155)

I am rejecting this response because:
I have sent the statement and my bank has stated I was charged twice for items ...when I talk to gentlemen on the phone he stated to send statement from bank I spoke to him for over two hours...I am getting really tired of repeating myself in that my bank has stated that I was charged twice and I sent statemen that they requested

Dear Mr***, Thank you for your responseI have researched your account on your behalf and our records indicate that your refund or exchange has not been receivedHowever; once an item is received in our warehouse we ask to allow 5-busi*** days for the refund or exchange to be processed in our databaseIf you can provide the tracking information with proof of delivery, I can process your return in a timely mannerSincerely, *** ***

I am rejecting this response because:
Per a phone call from the customer, he stated that he had previously responded and provided the receipt through Revdex.com on 4-but he has heard nothing furtherPlease see the attached receipt provided by the customer, per the request

I am rejecting this response because:
Per a phone call from the customer, he has stated to Revdex.com that he has returned the shoes and rather than a refund is requesting an exchange for a different pair of shoes with item #ww22-99620m; size

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear ***,
Thank you for contacting us in regard to your order for the Deer Stag Shoes, item #99699A
I am sorry for the delay in your orderRegrettably, we did have not received our shipment from the vendorPer your request,
I have cancelled your order and you will not be charged
We apologize for any inconvenience this may have caused
We look forward to your continued patronage
Sincerely,
Kara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The email address for the business was not shown so I assume I send it through here.I'm at ***I understand holiday volume, though you might have someone look at your phone systemit shouldn't hang up on people after mins of waiting in line.....and there is no response to your web contacts for weeks. It can be troubling when no one can be reached

Initial Business Response /* (1000, 21, 2015/06/11) */
Dear Mr***,
Thank you for contacting us in regard to your refund, in the amount of $
I have researched your account on your behalfOur records indicate that your refund check has been processedPlease allow 7-
business days to receive your refund
I hope this information has helpedWe look forward to your continued patronage
Sincerely,
***

Dear Ms***, Thank you for your responseAs stated in my original response, Back Order cards are mailed to our customers regarding items that are on back orderI am sorry if you did not receive your notificationsYou will receive your refund check within 3-business days.Again, we apologize for any inconvenience this may have caused. Sincerely, Kara ***

Initial Business Response /* (1000, 5, 2016/03/08) */
Dear Ms***,
Thank you for contacting us in regard to your order for the Boot Stretcher, item #54192, from your order #***
I am sorry that you did not receive your itemI have researched your account on your behalf and our
records indicate that in error, your package is lost in transitPer your request, I have issued a full refund, in the amount of $to your credit card number ending in ***Please allow 3-business days for this refund to reflect on your credit card statement
We have also issued you $in Heartland America dollarsOnce you receive your Heartland Dollars, you may apply them to any future order
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear Mr***,
Thank you for contacting us in regard to your order for the electric Pole Saw, item #
I have researched your account on your behalfOur records indicate that a refund, in the amount of $was issued to
your PayPal account on 9/4/and an additional refund, in the amount of $to your PayPal account on 9/8/
Due to the length of time, Heartland America is not responsible for the cost of returning this item, however, I as a one time goodwill gesture, I have issued a refund check, in the amount of $for the cost of returning this itemPlease allow 10-business days to receive your refund check
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the check for $I will accept this settlement if and when I receive itI am skeptical of this because of the way you have jerked me around with partial refundsAs for the length of time you mention for not being responsible for the return postage, you are responsible for that time since I initiated the request for refund as soon as I returned it and had to go back and forth with your customer service many times before contacting the Revdex.comI will accept your settlement if and when I receive the $
Final Business Response /* (4000, 9, 2015/09/23) */
Dear Mr***,
Thank you for your response
As stated, I have issued a refund in the amount of $Refund check #*** has been processed and will mail to you within business days
I hope this information has helped
Sincerely,
Kara ***

Dear Mr*** Per your request, a refund, in the amount of $was processedPlease allow 10-business days to receive your refund checkPlease note that a letter was mailed to you on 5/2/regarding the SD card that we were able to eject from the dash camPlease respond to the letter letting the returns department know if you want the SD card returned to you or if you wish to have this discardedI hope this information has helpedWe look forward to your continued patronageSincerely, Kara ***

Dear Mr***, Thank you for contacting us in regard to your refund for the return of the Air Pistol, item #65414, from your order #***I have researched our database on your behalfOur records indicate that you have accounts and both accounts have different addresses that is not provided
in your complaintOne account also has a female name attached to your accountI was only able to locate your account by your email address you provided in your complaint.Our records indicate that we did receive this item to our warehouse and a refund was posted on 6/27/16 to the original credit card that was used, ending in ***Please review your credit card statementsFor future reference, please refer to your cr *** and also cr ***. If you provide which account you would like to use, please let us know and we can merge the accounts togetherI updated your account number #*** with the address provided in your complaintI hope this information has helpedSincerely, Kara ***

Initial Business Response /* (1000, 5, 2015/10/26) */
Dear Mr***,
Thank you for contacting us in regard to your order
I have researched your account on your behalfOur records indicate that in error the customer service representative did not request your order to ship express
Regrettably, this is not an automated system and the representatives need to manually over ride the shipping method
The tracking information states that your package was delivered on October 23, at 5:pm and was signed by youThere is no record of this item being returned to our location
As a courtesy for the error, we have requested that $in Heartland Dollars be mailed to your billing addressOnce you receive the Heartland Dollars, you may apply them to your next orderPlease allow 10-business days to receive the Heartland Dollars card
If you still wish to cancel your memberships, please advise and I will be more then happy to assist you
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***

Initial Business Response /* (1000, 5, 2015/12/07) */
Dear Mr***,
Thank you for contacting us in regard to the return of the radio, item #
I am sorry that this item was not working properlyPer the tracking, it shows that this item has been sitting at the same location since
11/17/Because there has not been any movement, this item is probably lost in transit back to Heartland America
Per your request, I have processed a replacement order for this itemThis item is on back order, but is due to arrive tomorrowPlease note that this can changeAs soon as this item is received in our warehouse, we will ship this item express at no cost to you
We apologize for any inconvenience this may have causedWe look forward to your continued patronage
Sincerely,
Kara ***

Initial Business Response /* (1000, 5, 2015/09/23) */
Dear Ms***,
Thank you for contacting us in regard to your father's account
I am sorry if you are still receiving mailI have requested that a full removal of his name and address be removed from our mailing list
Please note
that our catalogs are pre-printed, so you may receive an additional catalogIf for some reason they do continue, please do not hesitate to contact me
We apologize for any inconvenience this may have caused
Sincerely,
Kara ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has made this same promise several times before and the catalogs keep comingI fully expect to receive additional catalogs in the next 3-months and I'll have to file another complaint
Final Business Response /* (4000, 9, 2015/09/28) */
Dear Ms***,
As stated in my response, I have requested a full removal of your father's information from our mailing list
If you receive additional catalogs, please contact me direct
Again, we apologize for any inconvenience this may have caused
Sincerely,
Kara ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for your help in this I was going in circles...took too long and numerous other excuses from them as you can see by the complaints Thank you!!!!! ***

I am rejecting this response because: Company has not refunded my card for ant amount on August 30 2016, and I need the mailing cost returned as well , THis is what was advertised. My account does not show any refund on credit card.

Better Busi[redacted] Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Ms. [redacted]:   Thank you for contacting Heartland America in regard to your order for the Comfort Zone Fan, item #70118, from your order #[redacted].   Unfortunately, the fans are temporarily out of stock. We are expecting a shipment of this item in approximately one week.  Please...

note we cannot guarantee that we will receive our shipment on this date. When this item is back in stock, we will ship your order, and you will receive it in seven to ten business days. We apologize for any inconvenience this may have caused. Sincerely, Kara [redacted]

Dear Ms. [redacted], Thank you for your response. As stated in my last response, we have removed you from any of our affiliations list. Please allow ample time, as advertisements are pre-printed. Sincerely, Kara [redacted]

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Address: 8085 Century Blvd, Chaska, Minnesota, United States, 55318-3056

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