Helping Timeshare Owners Reviews (%countItem)
Helping Timeshare Owners Rating
Address: 2532 E Irlo Bronson Memorial Hwy, Kissimmee, Florida, United States, 34744
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Helping Timeshare Owners offered a 100% money back guarantee if they could not get me out of my timeshare in 1 year, which they did not do.
My husband & I contracted with Helping Timeshare Owners, Inc. on 3/14/18 paying them $2,526.00 to get out of a timeshare contract with my timeshare company. The contract time with Helping Timeshare Owners, Inc. was one year with a 100% satisfaction money back guarantee for their services. At the end of the one year contract, they did not satisfactorily correspond or get me out of my timeshare contract with my timeshare company. At the end of the contract time with Helping Timeshare Owners, Inc., my husband made contact with Jeremy *** and he stated on 3/29/19 that we would get our money back. Jeremy *** is director of operations with Helping Timeshare Owners, Inc. We signed & notarized a release to get our refund on 4/18/19, which they received 5/1/19. As of present, I still have not received the refund. In my latest email from Jeremy, this is what he said, "we will definitely be refunding you, I just don't know exactly when right now because we are barely making payroll." Jeremy *** keeps saying that my refund is coming, but it still hasn't.
We have been promised a refund and we are wanting it. It's been almost two months since they received the signed & notarized release letter.
I would first like to say that Jeremy P is not the person that sends nor approves the refunds, that is done by Admin and the Owner. Jeremy is simply there to relay the message of the situation. We very much appreciate the clients further participation in being patient, and we will get her refund sent to her soon. If you look at the pattern of complaints for this year, you will notice a pattern of the same scenario. We never thought we would be in this position, but the resorts and Central Florida Revdex.com are making it harder to get clients lately, which in turn is causing the hold up. I explained the companies position in good faith that this would be an honest and embarrassing position for the company, and didn't know it would be part of a Revdex.com complaint. We have other clients waiting patiently longer than Mrs. Terrell, and they know we will stick to our word after 10 years in business...even though it may be super frustrating. We are working on a resolution now, and will keep the client up to date. For now this is all we can do unfortunately. I would refund her from my own pocket if I had the funds available. We still ask for patience as we are doing what we can...but when you have Billion dollar companies like the resorts working with the Revdex.com and AG, it makes it a bit harder as a small consumer rights company (Not Timeshare Exit) as the Revdex.com changed the status. We maintained an "A+" rating for 9 years and had numerous reviews that are no longer showing on our page with the Revdex.com, only a few complaints as well. We have a print out of when the change happened to every company that does what we do, and they are ONLY showing the negative. Unfortunately you can not rate the Revdex.com themselves. Hundreds of companies would love to complain on them from our research. Again, we are sorry Mrs. Terrell has been waiting, but we can only do so much. We WILL be refunding her once we are able to. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I would first like to say that I never said that Jeremy P was to pay me a reimbursement check. I am owed a 100% refund from the company that I paid, Helping Timeshare Owners, Inc./Orlando Ventures, LLC, and Jeremy P concurred with this. Jeremy P happens to be Director of Operations of this company, and we were told by Larisa Phillips, Case Manager, to contact Jeremy P for refund. We also made an attempt to contact William H, owner of the company, on 3/28/19 with no luck. My husband left a message with the receptionist because she would not connect him to H's voicemail. We never received a return call. We attempted to contact Jimmy B, Chief Operations Officer, on 5/22/19. My husband did get his voicemail, left a message, but have not received a call back. We have made an attempt to contact more company personnel than just Jeremy P.
We are willing to work through a payment plan with Helping Timeshare Owners, Inc./Orlando Ventures, LLC to receive our refund.
As said before, we will be working toward sending her a refund check once available. If needed, she may call the office for more information. The owner and COO are not always in the office, so it is hard to reach them that's why Jeremy is there. We are sorry for the hold up, and stay tuned. We are definitely going to follow through with the terms of our contract. Thank you!
After almost 6 months, I did receive my refund check in the mail from Orlando Ventures/Helping Timeshare Owners. This case is resolved.
I hired Help 4 Timeshare Owners in February of last year. I was told originally it would take 6 months to resolve the issue and get my contract cancelled. I read a ton of reviews beforehand so I knew to expect a year. I waited very patiently for that year that has come and gone. I didn't mind the lack of communication because I assumed they were working on my case behind the scenes. I started emailing Help 4 TImeshare Owners when my year passed. I got not reply to 80% of my emails. I have had 3 different case workers and I was not told I was being switched for 2 of them. Their lack of communication is frustrating to say the least. I was lied to by the timeshare company to buy a timeshare and now the company I paid to get me out of it, I feel is not working on my behalf. I didn't realize I would have to pay for Privacy Guard which was another $100. The timeshare is still on my credit. Then I have to pay for each letter I have to mail off as certified mail. The timeshare company figured out right away that I hired someone and I think it has really hurt my case. I did get a response about a month ago from the timeshare company saying they were going to open up an investigation into my case and it required a rapid response from me on the matter. My case worker took to long to type the letter to respond with so they refused to cancel. Now I just received a copy of my contract in the mail today. The timeshare company is showing no signs of cancelling my contract anytime soon. I am beyond frustrated at this point. Last time I spoke to my latest case worker she said it could take up to 3 years. I can't help but wonder if I would have gotten a response to the timeshare company rapidly if it would have mattered. It may not have but I will never know. At this point I think I would have been better off just dealing with the timeshare company myself. I probably would have it resolved by now. If it were up to me I would have sent more than 6 letters in 16 months. Basically all Help 4 Timeshare Owners has done is made the timeshare company angry and drawn out the length of the process. My advice would be just to type up the letters yourself and mail them. Save yourself thousands of dollars and headaches.
Orlando Ventures dba as Helping Timeshare Owners,LLC has repeatedly ignored our request for the promised refund. They did not provide the service.
This company has failed dramatically to get our timeshare cancelled. They have ignored our calls and emails. The lack of response and follow though is disgusting. As indicated in our attachments they received the request via certified email then did absolutely nothing. Wyndham notified us that the letter they prepared did not support cancellation as Orlando Ventures promised and charged us for. We want our $2,090 refunded immediately.
We want a full refund of the money paid immediately. They have had since February to respond and have done absolutely nothing to resolve our request.
We are sorry for the hold up on the refund. We have a list of clients that are also waiting because our company took a financial dive once the resorts started reaching out to the clients and telling them to get their money back. Then the resort turns around and charges the client to cancel their contract anyway. GREED!! Why didn't the resort help them from the start like any upstanding business would do? We hope the client can be patient for a little bit longer so we can resolve this issue. The Revdex.com even put ANOTHER alert on our profile page saying we don't refund people which is definitely not true. Some clients don't qualify for a refund which is why they complain, and also the resort tells them to stand their ground and keep the complaint going until they are refunded. In this clients case we just need a little time. We WILL be sending a refund once we can provide one. Sorry for the hassle.
(The consumer indicated he/she DID NOT accept the response from the business.)
I expect the refund immediately. It has become crystal clear that this business is part of an operation designed to target senior time share owners. Any reputable business would have deposited the fees in an escrow account until the promised service was completed. It appears that none of this has been managed with any other intent than to take advantage of us. The did not respond to phone calls, provided a very inadequate letter, and did not deliver on the services as promised. Send the refund that I am owed now. The refund should not be linked to taking advantage of someone else.
Clearly the client did not read the agreement. Also, she contacted us for our services, so we are wondering how she came up with "It has become crystal clear that this business is part of an operation designed to target senior time share owners". We do not have a call center that dials out to ANY clients. We have various ads on Google to read, and then the client either calls us, or sends a web form in to ask for help. This is another client trying to cancel an unfulfilled agreement on her part. We are not being rude or trying to scam her whatsoever, but we also have terms to our agreement that must be followed to receive a refund. If she followed through, and we didn't get her out in the years time, she would be eligible.
Helping Timeshare Owners agreement states they will develop and maintain a case file necessary for the Client to receive a permanent termination of t their timeshare.The Agreement for Services between Orlando Ventures, LLC, dba Helping Timeshare Owners stipulates if after one year the above-stated business, "fails to deliver the service agrees upon, the client would be entitled to a 100% refund." Hence, I complied with their instructions and have never received a dime. I have phoned numerous times requesting a return call, also twice I did reach a live person and left messages.The amount paid to *** was $2,995.00 on December 12, 2017.
Product_Or_Service: Cancel timeshare ownership.
Other (requires explanation) Full refund.
Unfortunately this client called us way after her year and asked for a refund. Our last note in the system is as follows:
9:28 AM (0 minutes ago) to Kevin, Danielle Good Morning Kevin, This is the lady that was doing this without her Hubby's permission, which is a violation on her part. Also, we have the 3 day right to cancel clause on the agreement. I have left her numerous messages about us working for a long time on her case and she is not eligible for the refund. She might not like it, but she signed it. She is definitely okay to continue the case if she wants, but there will be no refund. I have notes of my calls reaching out and leaving voice mails. Let me know!!
So you see that this is a strange attempt after a year and a half. The last time she responded to anything was in February of this year. As we said before, we can finish up her case and continue the fight, but we following protocol when it comes to refunds. We have left at least 3 voice mails explaining this with zero returned calls from her, then we get this complaint. She is welcome to call us back for further explanation. Ask for the Director Of Operations, and he can assist her in any way we can. Thank you!!
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly and foremost I wish to address the conflict with the dates as well as phone calls. While researching online for time share recovery companies, I received several phone calls from a female named Jenifer, she solicited me to use the company in question. She confirmed the offer for a full refund if no monies were recouped.
In early January, 2018 I made the decision to use them. Shortly thereafter I received a welcome letter along with a questionnaire. I competed it in January, 2018 and was informed they were working on my 1st dispute letter which was always emailed. I was to review it, sign and mail directly to the "Timeshare" company using the required return receipt procedure. This procedure continued via emails throughout. Then in December, 2019 I emailed my contact at the Time Share Recovery and did not receive a reply. I phone again, but assumed they were on Holiday. Hence, after the holidays I emailed her once again asking if my period wa completed, no reply. Then the phone calls began the majority of the time I got a voice mail and always left a message along with my phone number. Once, only once a female answered,referred to my file and said there was a note in it stating they had phoned, but my voice mail was full. Unlikely,but possible. Of course, I asked for a return call stating I was phoning regarding a refund. Perhaps 9 additional calls but the operations manager was either out or ill and he "should return in a couple weeks". My final calls/messages were that If I didn't hear from them I'd seek legal action. Kindly take into consideration all the time lost in the intermit while I was for a waiting a reply. By all accounts from the on set to my 1st phone call is just over 12 months. If you require any additional information, please contact me. Thank you for your time and consideration.
Recently I read the complaints listed for Helping Timeshare Owners, Inc. I wish I'd read those before I signed on with Orlando Ventures, Inc. 100% of the complaints were for not contacting the consumer regarding their claim status; either by phone, letter, text or Twitter: as well as not returning any of their calls, period, Hence, this is my complaint as well. Big time!
All was well in December, 2018 then I received a letter from the "resort" which I forwarded via emailed to my Case Manager.This was the procedure established. When I did not receive a reply, I phoned her, now nothing from her! Then I began phoning the office and ultimately Mr Jeremy ***. Towards the end I left messages stating I would seek professional help to obtain my refund. I never did receive a reply, Hence, I opened a claim with the Revdex.com. This is the period that the "Business" referred to as a "year and a half". One year under contract and six months of phone calls. Fortunately I do have a log, but not from Verizon (my carrier), but I do have a hand written log of my calls.
I signed the contract and sent my $$ in, I immediately forwarded letters from the resort and upon receiving my Case Manager's reply letter, I mailed that letter with "return receipt requested". I do have all the completed " return receipt requested forms".
It belies my understanding of how a business can continue to operate whereas they do not communicate in any form with their clients. Then "say" that they have.
Perhaps it is because Helping Timeshare Owners, Inc.oops I mean Olandro Ventures operates under different names. Very ambiguous.
Thank you for your time.
The latest complaints from this year are clients complaining because the resort they were disputing with told them to do so so they may receive A REFUND...which the Revdex.com frowns upon, and doesn't like companies to just refund clients to make them go away. We answer all complaints, and lately no client will work things out because the resort that wouldn't help them from the start told them to be stern or they won't win since we are good sales people. Well, at least we tell our the clients what to expect, as opposed to the resort who will say anything to sell a timeshare to a client qualified or not (per our clients. We were told in person by the Revdex.com's Vise President that refunding someone, instead of trying to help the client is not how to do things...which we never had to before...if you read the first 5-6 complaints from a while ago before this year...which are ALL "resolved" and a couple "answered" by us at least. We have had over 27,000 clients in 9 years, and only 36 complaints. Those numbers show the amount of unhappy clients we have had which most were taken care of and went back and wrote a good review. In this clients case...whoever is telling her what to say to strong arm us from following policy, or if it's her alone, is not being very truthful. We are a transparent company, which we wouldn't even have her as a client if she didn't seek out our help due to her issues with the resort. We nicely try to explain things, but you cannot please everyone, especially about 8 or 9 of these complaints out of ...AGAIN OVER 27,000+ clients in 9 years. Sorry that the answer was not what was expected, but we offered to help at the start of the complaint, but the client had a refund agenda already and mind made up. We hope people think about what was done to them by their resort, and not feed off of a few clients that are using other clients complaints as fuel for their fire. Sorry for the trouble...we wanted to resolve it, but the client will not allow it unless a refund is given...even then it wouldn't be enough by reading the rebuttals. Thank you for at least reading the company rebuttal if you decided to take the time.
The service they real you in with is not the same service they provide once they take your money. They are fakes and they don't respond to any message
On November 10, 2017 I called Help for Timeshare Owners to try to get rid of my timeshare. They painted a really great picture on how they would fight to get rid of our timeshare and fight to get some of our money back of what we had already paid in. They help you get financing so they get paid up front. *** got me into a loan interest free for six months and if was not paid within the six months then we would be charged interest on the whole loan. I got my first statement and I saw that I was getting charged interest already. I called Help for Timeshare Owners back and told them. Besides Mr. being rude and not accepting fault finally checked into it. He called me back and said he could not do the loan over and that they had messed up on his end and they would pay the interest in the life of the loan since it was their mistake. He also said for me to make my monthly payments and I could take up to the two years to pay it off since they are taking care of the interest. I have made numerous calls and emails that I have proof of and not one single response. I ask to speak to managers and ***'s supervisors and he says he is the boss. I have paid off the $4695 that was my responsibility and what is left is the interest that is to be paid off by their mistake. But no one answers my calls or emails. I have proof where he told me to send him the statement of the interest owed and I did that with no response. Granted it's over $1000 of interest that is owed and I am having to pay because they don't answer me. Mr *** personal cell was given to me but mailbox is full and there is no one else that can help me. This company was a fake since day one. They promised a service and fell very short of their promise. They said they would try to recover funds which a lie because they don't even try to fight for a refund. They come out and tell you at the end well at least the timeshare got cancelled and your saving on not having to pay on the rest of the years that you owed. Sickening what they did and no response to their mistakes. They play the victim then don't answer calls or emails. On one of the phone calls in the beginning of our process I Mr. that I was going to get legal advise if they don't respond and he said that it did not s are him and for me to save myself the time and money. This company is a fraud and a fake. I want a refund for the full amount plus interest that I am still paying on since he has not taking care of it. I am so tired of reaching out to them and not getting any response. Text messages, emails and phone calls not answered and that's cause he is the only person I can talk to since he is the supervisor.
I am seeking a resolution to the problem they put me into. I am still paying the interest they said they were going to pay. I did not get any money back that they were supposedly going to fight for. Only thing they cancelled the timeshare but it was all our doing. I had a total of three agents help cause I guess they would quit. I had to be calling them because they never reached out. They got the money they left me with a financed mess and they forget about you. I would like a refund for the entire amount. But over all I want a phone call from someone that can have a decent conversation and no one playing the victim because I am the victim here.
Unfortunately this complaint is directed towards a company out of Texas that is owned by *** (who she keeps mentioning. He doesn't work for us, nor does he send this office clients. We would hope that he would call her with some answers. We shouldn't have this complaint on our record, rather it should be on the other company. We always call back and handle the clients accordingly. To be proactive we will reach out to her and help her any way we can, but we cannot make the other company follow through.
Also, we do not guarantee a refund from the resort, so I don't know where that came from...we do attempt it though with diligence. Please have the client call us here at the Orlando office (Helping Timeshare Owners Corporate office), not the company owned by ***. We look forward to hearing from the client so we can fix their mistake. Stay Tuned!
(The consumer indicated he/she ACCEPTED the response from the business.)
The company and law services will not honor their 100% Money Back Guarantee Certificate for my timeshare transfer signed on January 15,2018.
The original contract was with ***, LLC *** Springfield, MO 65810 (Luke ***, owner and CE0 at tel 417-***. My contract was then transferred to *** Law at *** Lake Mary, FL 32746 tel. 800-***web www.B***.com to Alan ***l, Esq. on or around November 2017. On January 15, 2018 I received a call from Mr. suggesting that I cancel my credit card payment of $3895.00 to *** and instead pay $3500 to Orlando Ventures, Inc. DBA Timeshare Lawyer Services at ***, Orlando, Fl 32809 tel 888-*** to handle the timeshare transfer. I'm not sure when *** Law changed to BD Law with new staff members, attorney and phone numbers located *** Ste 210, Orlando, Fl 32809 tel 888-***. I have contacted and spoke to several people involved with my case but unable to get a satisfactory response and status to date. My timeshare is located at Bryce Resort, Pine Villas at *** Mt. Jackson, VA 22842, I have own since 1989. I'm a disable 82 years old with lots of medical problems and unable to travel to the resort. As of June 5, 2019 I have requested the return of the $3500.00 paid to have my timeshare transfer. Since the attorney at BDLaw Steven *** (***) is unable to resolve this matter, I am requesting 100 % refund back as per their guarantee.
A full refund of $3500.00 (paid on 1/15/2018) as stated on the 100% Money Back Guarantee Certificate. File uploaded Orlando Ventures, Inc., *** Lawyer Services or affiliates guarantee to release the client of any further financial obligation to developer or HOA within 365 days or the client will get 100% of all fees paid to Timeshare Lawyer Services returned.
I called the client and left a very detailed message on his answering machine. I am waiting on a call back to give a full response...stay tuned!
(The consumer indicated he/she DID NOT accept the response from the business.)
Per your request reference my complaint #***, I received a response from Danielle ***, General Manager, BD Law South (P. 888-5***/ F. 888.*** Windermere, FL 34786) on 6/27/19, acknowledging my request for a refund of $3500.00. She stated that my request will be complied with upon receipt of a signed and notarized letter (attachment copy uploaded). I complied and sent the requested notarized signed letter by certified mail on 6/27/19. As of 7/5/19, I have not received a check or satisfactory respond from Helping Timeshare Owners, Orlando Ventures LLC or BD Law South.
To date 09/18/19, I have not received the refund of $3500.00 promised by Helping Timeshare Owners, LLC.
As we said before, we are refunding this client. We can only send out refunds as they come in. We ask the client to PLEASE be patient and let us finalize this situation. Sorry for the wait, but you can call in and ask for the director, he will help you if needed!! Again, sorry for the hold-up!
I have been requesting a refund with various people (***, ***, ***) telephonically in 2016, and via email in 2018, to no avail.
I met with a gentleman in their TX office in 2016, and he told me once I paid $2500 to the company, it would take a while, maybe years, but if they could not get my timeshare cancelled, they would refund my money.
Originally, *** was my case worker, and we corresponded via email from 5/2016-/6/2016 and she stopped responding. I called her (888-***) repeatedly off/on in 2017 and eventually requested my refund on 10/20/17 via email. I never heard anything, so I called and I was told *** was my new case mgr. We emailed 9/16-11/16 until I received letters from the state of FL stating they needed my contract. I sent it, heard nothing back and called ***-no response.
Around 2017, *** became my new case mgr, and the cycle continued. I had to relocate, work, and survive the hurricane, so time passed, and I emailed *** around 6/2018 requesting again, a refund and heard nothing.
I finally got ***, a manager, around 3/2019 who said a district manager had to approve my request. He supposedly called me but I never got the call. I called and emailed her repeatedly telling her this, and again, asking for someone to send me back my money and as of today when I called, *** kept me on hold for over 3 minutes, routing me to an anonymous email to leave yet another message. I simply want my money back because this hasn't helped, and I told *** in March that the timeshare people were supposed to be suing me, according to my ex, and I explained to her that I could settle once I received the money that this company owes me. She said it was a scare tactic, but regardless, this company has failed to refund my $2500.
I need the $2500 owed to me as soon as possible.
We have been working with this client for a while. Much time has been spent on her case, and she didn't ask for the refund until 7/10/2018...note from CRM:
07/10/2018 11:44:13 AM
***
***@gmail.com Jun 25 to *** Good evening, What do I need to do to get my money refunded from this company? Sent from my iPhone *** 11:43 AM (0 minutes ago) to *** Please see the email below-- I'm not sure if this client is asking for a refund from us or the resort.. no notes in CRM since 2017 Mrs. Helping Timeshare Owners LLC. 7800 Southland Blvd. Suite 200 Orlando, FL 32809 Phone: 888-*** Ext 1*** Fax: 888-***
Also, we know there have been some hardships, but we did what we were suppose to do. Our credit company also tried to gather documents to dispute the negative items, and it took a while, which is why the Judgement took place (we think).
As said in a previous complaint, we do have employees go back to school or move, in which we have to move the client to a new case manager to keep going on the case. We didn't miss a beat. The resort offered her to pay $2,500.00 to be released, but that is between her and the resort. We explain that our fee is a one time and only fee paid to US. Anything the resort asks is her decision and we cannot tell her what to do at that time of course. The Director did call her per her request on two different occasions. Dates Below:
05/14/2019 12:56:15 PM
***
Tried reaching out again and her VM was busy. Is she calling from a different number...IDK. I will try her again tonight.
Delete
02/21/2019 11:33:43 AM
***
Tried to call client about Judgement she received and her request for a refund. Her VM was full, so I will try again later...
Delete
So this has just been a mess getting things to a conclusion. I told the client we can continue the case if she wanted, and she decided not to and put this complaint, even when we offered to get it done.
During this case..there were 3 different occasions where we didn't hear from the client for at least 3 months each time. We also know she had a tragedy happen. But our contract is set up the way it is for a reason, and we stick to it. Refund Clause:
REFUND POLICY: Should HELPING TIMESHARE OWNERS fail to deliver the service agreed upon as designated in Section 1, Client will be entitled to a 100% refund. Additionally, ***Client has 3 business days to decide to forego their refund and continue with our services at no additional cost to the Client***. During this extra period.
So, at the end of the day, we followed through with our system, and it is a system that works. We have had 25,000+ clients and have been around for 10 years for a reason. We do things by the book. I hope the client understands, and this is in no way telling her how to feel. We just stick to what the notes say, and our contractual agreement. Hope this helps!
Helping Timeshare Owners,Inc guaranteed me cancellation of my Timeshare in a year or I would get back the fee of $3000.00.No help to me for my money.
Helping Timeshare Inc guaranteed me cancellation of my Timeshare in a year or I would get back the fee of $3000.00 that I paid.No help from them for my money.I worked with the company for months to send letters to Wyndham Vacation Resorts.Helping Timeshare Owners did not call or mail the letters to WYNDHAM.I mailed three letters myself. Wyndham responded that I would be placed in collection. I informed Helping Timeshares and nothing was done. Wyndham now reported me to the Credit Bureau and my credit is now in jeopardy. I would like to get a REFUND of my $3000.00. Thank you E Akers.
I would like to get a refund of my $3000.00. This company did nothing for me. It is a shame that a company deceived people with their guarantees and false Advertisements .This is not a company to trust.
Unfortunately this client is 0nly 300 days into their contract (365 days). They haven't let us play out the case to get them cancelled. They were just sent the next dispute letter to send to the resort on 5/8/2019...a week ago, which they knew they had to do from the start. We explained that many times. Sounds like someone at the resort got a hold of them, but we don't know for sure. They hired us because they weren't getting help anywhere else. M Metzker has not been with the company since they signed up. The client still has a few months to their contract, but if they prefer to stop that would be their decision of course. Our contract is prepared to protect the client as well as our company. Management has never had a chance to speak to them either regarding a refund. They never asked which usually is the first step. We could have worked it out, but after bashing our company and not even following through,we hope they call to discuss their opinion. The client was also told from the beginning that they would be sending the letters in, as well as calling them if necessary. We would provide guidance to do so if it was even needed. At this time we are not refunding this client based on false claims. The client knew when they signed our contract what the stipulations are, unless they didn't read it, which we gave them ample time to do so. The client can call the office for further information, but we will stop working their case until they reach out and ask for the Director Of Operations to try and resolve this. Also, we have our 3rd party credit repair service they can use to clean up their credit. They said in the beginning they would need that service. That would clear up the items on their report. Obviously a lot was forgotten since we signed them up. Our company is in good standing, and have been for 10 years now, 25,000+ clients who are satisfied and timeshare free. So this is where we stand. We look forward to their call. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
This Timesharing helping company is not what they advertised. After my report to Revdex.com.org on 5/15/19, I call the Company to request my Refund, since they have not held up to their obligation. I was informed that the Director of Operation would contact me. As of today's date 5/26/19, no one from the Company contacted me by telephone, email or mail. This is outrageous.The company guaranteed help and demanded the fee of $3000.00 before they even started the process of helping me to get out of the Timeshare Company propblem. This guarantee assured me of a refund and I demanded it. I did not get any help and no one is willing to take a telephone call or return a call after contacting them about my issue for a year.
My issue with the Company was to help me to avoid getting a bad credit rating with my Timesharing. I am now in collection. Their response to Revdex.com.org states that after 300 days they did not help me and they will not refund my money but, they will help with credit service. This is not what I paid $3000.00 for. I want my $3000.00 back.
We apologize. Honestly this client is angry enough to spend this much time bashing our company. We will always help a client, but not engage in negative responses. It's hard to keep fighting with a person that has failed to pay attention to the contract he signed. No disrespect, but that's how you got into the timeshare as is. We are only here to help, but like all disputes, no one case is completely similar to the other. If the client wants to call us so we can send him all of the notes about what was done, then we have no problem doing so. There is nothing illegal or "A SCAM" about our company. After 10 years of doing this the resorts are finally blatantly telling clients to do a complaint with the Attorney General or the Revdex.com of Central Florida to get a refund and work with them (The Resort) for an additional sum of money. (Said To Us By Many Clients). We proved our business practices with the Attorney General once and it can be done again if needed because we are transparent. We have thousands of happy customers..but it doesn't work 100% of the time as any dispute. A small percentage of clients do not achieve cancellation...but that's based on the resort, not our consumer rights dispute. Again, please read our response to the complaint, and make sure to call us first to hear all about each complaint and POSITIVE review. Our position stands. Thank you again!
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello: Helping Timeshare Owners, Inc is not addressing my issue. I paid $3000.00 for help.I called numerous times for answers and I RECEIVED NOTHING FROM THEM. The Company claimed that they are not FRAUD. OK, I accept their statement. NOW PLEASE CALL ME WITH YOUR PROGRESS OR SEND ME PROGRESS REPORT OF WHAT YOU DID AND THE RESULTS FOR THE PAST 330 DAYS.
Helping Timeshare Owners/Allied Solution Group has no one's interest in mind except there own.
I had the displeasure of dealing with Jeremy P,. Larissa P and Ariell A as they are all skilled at lying and misleading people. I first became involved with them through an unsolicited phone call to come to a location in Burbank, Ca and met with a very smooth and also skillful liar Ramy S ,Eric O and Ryan C on 12-21-2017 to discuss and process the Exit Strategy from my Worldmark Timeshare .
I provided an authorization to collect a fee of $1600.oo from my American Express card issued a check in the amount of $9829 with the promise that all funds would be refunded if they were unsuccessful with the cancellation of my Timeshare. It is now 05-11-2019 and I am still being lied to and subsequently to told on 05-07-2019 by Jeremy P that a so called clause with his company that the $1600 is not refundable since he has fulfilled as his obligation and l failed to meet this so called deadline for the non cancellation of Worldmark Timeshare.
I have proof of many voicemails, emails, and correspondences to the contrary and advise clients to beware of these individuals...
I now have to seek legal representation to remove these unethical individuals who prey on individuals with their business practices and incur a loss of money totaling $11,429.00...
The client was being helped, until she disappeared for three months, while she was hiring another :attorney" who was trying to help refund her to get paid. She had ample time to read our contract which gives the client 3 days to forego her refund and continue with our services. She waited 3 months then called us so she can be refunded. Our contract says she must keep an open dialog with her case manager, and follow through. Once she got "SOLD" by this attorney, she started demanding a refund after not hearing from her for 3 months. DON'T SHOOT THE MESSENGER!! Jeremy is ONLY there to make sure the clients understand things and to take care of customer service. Once I tried calling the client, she said to never call her again, after I found out she was breaking the wire tap law in Florida and Texas. We have serviced over 2ok clients in 9 years, and have had only one 1star review. SAD! I would suggest she reads the contracts she signs because there might be some important stuff in there (Hmmm). We also ONLY collected the $1,600.00 fee, not the $9,829.00 she paid to "Allied Solutions Group". WE WISH HER THE BEST OF LUCK...YOU CANNOT PLEASE EVERYONE!
I have reviewed the response from Helping Timeshare Owners(HTO) and there are various inconsistencies provided by them.
I called HTO numerous times and specifically to Larissa *** and Jeremy philbin via email and telephone. My conversations with Philbin were quite unpleasant at times as he was very condescending and aggressive in his tone and kept insisting I was not allowing them enough time negotiate with Woldmark and that if he was unsuccessful I would get my money refunded .
I retained all the emails and the voicemails on my Iphone and did not "WIRETAP" as their response stated..I did not disappear or go AWOL as he implied as there was a constant back and forth with them.
As for their reputation they have 34 formal consumer complaints and if you are a consumer friendly organization even 1 complaint is too many..I will continue my legal action until I am made whole.
I hired Helping Timeshare Owners on September 8, 2017 to have my contract cancelled with Westgate. They promised and gave a 100% money back guarantee that I would my timeshare contract with Westgate would be cancelled within one year and that they would "work vigorously to recover the monies you have invested with your timeshare developer." My first case manager was V Colume. After receiving my second letter from Westgate, I forwarded it to V on 3/5/18. She responded that she would send me another. On 3/31/18 I received an email from M Metzker who informed me that he was the director of sales and was under the impression that I was no longer in need of services. I called him and he said it must of been some mix up. On 4/13/18 I received an email from A James who identified herself as V's assistant. During a later conversation she advised that V had left the company and my file had been "lost." On 1/29/19 I was emailed by N Acosta who was my new case manager. On 3/28/19 I forwarded the latest letter from Westgate and have yet to receive a response. I also emailed on 4/15/19 and 4/19/19 and cannot obtain a response from the company. I have attempted to contact my case manager via telephone several times and yet again no response.
Product_Or_Service: Hired to cancel Timeshare contract
Refund Due to this company not fulfilling their job which I hired them to do and now refusing to answer my emails and phone calls, I request a refund in the amount of $2477 which is the amount I paid this company on 9/8/17.
We worked on this case for a while. Employees come and go with any company, so this should not be the basis for a complaint. Our contract stipulates that the client has 3 days to decide to be refunded, or our company will continue working the case at no additional cost. There have been many times that we could not get in touch with the client as well (based on notes in system), so we would love the chance to make this right and finalize the cancellation. We give our clients plenty of time to read our contract which is only 2 pages, and it specifies the 3 day refund clause clearly in the "Refund Policy" paragraph of the Agreement. The client can call the office and ask for the Director, and he can see what he can do. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
This company's statement is all lies. First the basis of my complaint is not changing case managers. It is the fact that my case manager refused to respond to me for over a month and a half after repeated phone calls and emails. I was given 30 days to respond to the timeshare company as I explained in my emails and messages and still my case manager refused to contact me. My email and phone number has never changed, therefore, the statements of them not being able to contact me are lies. I have my repeated emails saved to show them not contacting me. I hired this company to assist and advise me and they dropped the ball. You cannot advise me if you refuse to contact me. After making my original complaint to the Revdex.com, I receved a phone call from the director which I missed. I returned the call within five minutes and he was out of the office for the day. Since that time, I have called him four additional times, left two voicemails and one message with hus secretary. He has still refused to call me back , so contacting him is a joke. My case manager finally decided to email me back, and explained that she gets a lot of emails every day and can't get through them all. This is ridiculous and not how a customer is to be treated.
The manager contacted me and after hearing my complaints from me directly, he investigated the matter and issued me a refund. My complaint has been resolved.
I have reached out to Orlando Ventures several times in reference to having this timeshare removed only to be given the run around by "Leo" and "Kim".
I have been given the run around by the employee here and no calls or emails have been returned. I have no results almost two years after I have started business with them. The timeshare still sits on my credit unremoved and delinquent. I have asked "Leo" if this was a scam and he said no but I do feel otherwise. All they have done at this point was take my money with 0 results.
I want every dime of my money back as it states on their website. 100% satisfaction or my money back.
We tried reaching the client who said she did not have time to speak. We would like a chance to go over the issue at hand before doing anything. She is more than welcome to call our office during normal business hours and ask for the Director. We look forward to speaking to her. Thanks!!
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS IS A FLAT OUT LIE! The Director called me yesterday from: 407-258-1665 and one minute into the conversation he said he had to go pick up his child. I NEVER once said I could not speak to him. He said he would call me this morning (4/30/19) and never did. This is indicative of the type of company this is. This attachment shows that I took the call and it was only ended once he said he needed to go, which was stupid for him to call if he did not have time to speak to me about the matter.
12:04 PM (5 minutes ago)
to me
I said do not (Expletive Content) contact me. I'll be sure to make note of the harassment AFTER I told you not to contact men. Thanks!!
Thank you for the trail of emails today!
Business: Only emailed her the law concerning recording a conversation without permission. This was her response. Thanks!!
-Charging Money for a Service that was not Performed
-Lying About Services that were Supposed to be Performed
My wife and I paid this company $2,600 in 2015 to get our timeshare with *** Vacations "cancelled". They advised us to stop paying our mortgage on the timeshare and advised that once we stop paying them, it will get their attention. They also advised that after they send the letter describing the bad sales practices, it would make them cancel the contract to avoid going to court.
We stopped paying the mortgage and started getting phone calls and letters from *** about our past due mortgage. This company sent the letters to ***, but *** never responded to these letters. Within a few months, we received a letter from *** stating that the mortgage had been charged off.
Our credit report showed a charge off and our credit scores dropped dramatically. I thought something didn't seem right since this company promised to get the timeshare agreement "canceled" and they were showing that they charged it off.
I called my case manager, Lesley B, and asked her why they were showing it as a charge off and told her it seems like that may be something that they would have done regardless of whether I used her company or not. She assured me that the charge off is just how they are showing that the contract was canceled. Something was not sitting right with me with the answer she gave me.
I have been skeptical of this ever since she told me that. Something kept telling me that I needed to call *** and get to the bottom of it.
I found the letter from the *** Collections Department today that has the phone number and loan number, so I decided to call. I spoke with a representative in the Collections Department and the information that he gave me confirmed my suspicions. He said that *** does not work with timeshare cancellation companies. He said that it is ***'s policy to charge a mortgage off after 127 days of late payments. He also said that the way the timeshare cancellation companies typically work is to tell their clients to stop making payments. Then the timeshare gets charged off and the company takes credit for getting the timeshare "canceled" and they pocket the thousands of dollars that the customer has paid for the services when the same result would have happened without using the service.
Lesley B lied to me and this company has STOLEN $2600 dollars from me and my wife. This was hard earned money that we paid to them based on their word that they would get the contract "canceled". It was not canceled. It was charged off. And they have our money for something that they did not do and are just taking credit for it. Now we are out $2,600 and our credit is ruined.
I tried to call the company to discuss this issue today and all I got was a voicemail.
If we do not get our money back, we will likely have no choice but to seek legal assistance. This company needs to honor their "Money Back Guarantee" and pay us back every cent that we paid them.
We are requesting a full refund of our $2,600.
We don't know if this client really put this complaint, because we tried to call him and it was a business number for a job he hasn't worked at for a while they said. Either way...we did our job. Just because the resort is trying to pretend they weren't cancelled, they have a letter proving so. We were clearing up their credit at the time. The resorts are telling every cancellation client that they still own all of the sudden to get the client to pay. Of course they weren't working with us...and the client knew that. This is why the letters were sent from the client to the resort. We were advocates and helped them. The resort wouldn't do anything for the client until we got involved. We are no longer entertaining clients that write us years later saying the resort is "helping them". Our contract also says that if you want a refund and want to follow the contracts policy they had PLENTY of time to sign, they would see under the "Refund Policy" page...it says they had 3 days to decide to stop the process and get a refund. If not we will continue to work their case at no expense to the owner. We were past that. We were fixing their credit if they would have followed through. Long story short...the guy at the resort definitely helped them with this Revdex.com complaint. Bluegreen resorts salesman are crooks. The client blatantly told us that when we started their case. If the client wants to believe them at this point, we wish the client good luck with them. We are not giving the client a refund after 3 years, and after the resort is lying to them again (opinion).
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint is 100% valid. I have had the same cell phone number for as long as I have had dealings with this company, which is my primary phone number. I no longer work for the company that I worked for at the time of my dealings with this company. We have no letter proving that our contract was cancelled. All we have is a letter stating that the timeshare was "charged off." This is something that happens when you stop paying your bills, not something that happens when a contract is cancelled. Sure, we no longer have to pay for the timeshare, but that is because it was charged off on our credit.........not because our contract was cancelled. If our contract was cancelled, we would not have negative marks on our credit. It is a known fact that when you stop paying for something that you owe, it will eventually be charged off. This company is taking credit for their services being the reason that it was charged off. Any person with a head on their shoulders would know that getting something cancelled has no negative consequences. A charge off is a negative consequence of not paying your bills. This company is a complete scam and does not stand behind their guarantee. They DID NOT hold up their end of the agreement. Bluegreen had NOTHING and I do repeat NOTHING to do with this Revdex.com complaint. I was scammed and unfortunately it took several years for me to uncover it after digging into the paperwork and contacting the right people. I put my trust in these people and paid them in good faith. I would not have requested a refund within the 3 day window because I did trust these crooks. Now that Bluegreen has charged the account off which had NOTHING to do with this company, they will not refund per their guarantee. They just want to take credit for something that was going to happen to ANYBODY that stopped paying their account - using a cancellation company or not. I have a bachelors degree and a masters degree in business and know when business practices are shady......unfortunately it was too late.
I was never notified that this case was being closed. It has NOT been resolved. Here is my response to the company.
Consumer Response:
We were NEVER offered a free credit repair service. We were told that we would have to pay for that service.
As for not requesting a refund within 3 days, I did not want a refund within the first 3 days of signing up for this program because I believed what I had been told about the services that would be rendered.
I requested a refund over the phone with Lesley *** later in the process (within 6 months of signing up), but was told that they did exactly what they were paid to do and that a refund would not be possible. Due to this conversation, I let it drop, just to find out recently that they in fact, did not do what I paid them to do.
I am still requesting a refund since Lesley *** told me that I was not eligible for a refund at the time that I requested it (within 6 months of signing up for the program). I clearly WAS eligible for a refund since the company is telling me through this dispute process that they would have refunded me if I had requested it (which I verbally did over the phone).
The only thing I can say is that the customer read they had 3 days in the beginning to cancel. That refers to the end once the year was up on their contract. Here is the paragraph again:
5. REFUND POLICY: Should HELPING TIMESHARE OWNERS fail to deliver the service agreed upon as designated in Section 1, Client will be entitled to a 100% refund. ***Additionally, Client has 3 business days to decide to forego their refund and continue with our services at no additional cost to the Client. During this extra period, HELPING TIMESHARE OWNERS agrees to pay all fees associated with any extra expenses***. Please note that a signed release form will be required.
The client had 10 days in the beginning of our contract to decide if they wanted to keep it, and that is posted everywhere in Florida...which we said nothing about. Thank you for allowing us to correct this information.
Also, Lesley *** has not worked for the company in years, so to ask her verbally on the phone 6 months into a year contract is not policy. This information is very confusing and does not match the notes in our system pertaining to their case.
We were told the company would work with us past the one year mark and refund our money in full at any point if our timeshare had not been cancelled.
We hired Helping Timeshare Owners/Best Defense Law in August 2017 to pursue cancellation of our timeshare property. The company offers a 100% money back guarantee if the client is not satisfied and the timeshare is not cancelled within one year.
Prior to the one year mark of our agreeing to terms with the company, we contacted them to discuss a refund. They assured us that they were making progress with our particular resort and that they believed we would be receiving release from our timeshare soon. We were also told that our timeshare had just sent several releases to their clients. Vanessa, our case manager at Best Defense Law, further said that if we allowed them to continue to pursue the release, they would still honor the full refund policy in the event that they were not successful. We were assured that we could get a refund at any point in the future. We also had this confirmed when we contacted Helping Timeshare Owners soon after that.
After later conversations with Vanessa over a period of months, it became evident that there was no progress being made, so we contacted her again to discuss getting a refund which as stated had been promised to us. Vanessa contacted Jeremy, the Director of Operations with Helping Timeshare Owners. He called and left a message on our voice mail (we still have the recording) stating that he would be sending us a letter to sign so that they could process our refund. He asked us to call so that he could explain the letter he said we'd be receiving. We called Jeremy multiple times and left messages letting him know we were ready to sign the letter. He never called us back and we did not receive a letter. After numerous attempts to reach Jeremy, we were finally able to talk to him over the phone. He told us that there had been a mistake which caused a delay, and that the refund was now being processed. He assured us he would be in contact with us and that the refund would indeed be completed. It is also notable that no further letters were sent to our timeshare on our behalf. It was later confirmed that they had stopped working our case on February 8th, 2019 due to our request for a refund.
We continued to wait, but after not hearing anything, started trying to contact Jeremy again. He failed to return numerous phone calls placed over a period of weeks. We were then told by office personnel to contact Natalie who is in charge of the refunds. We left a message for Natalie but were contacted by Danielle with Best Defense Law. She informed us our refund would not be honored because we did not contact the company within 3 days of the one year mark (though we had contacted them well prior to the one year mark and were assured that we could get a refund at any point in the future). Danielle claimed she could not find record of our refund being approved. This was very strange considering that we had been told twice by Jeremy that our refund was being processed.
Our complaint is that when we sought a refund from Helping Timeshare Owners, they led us to believe that it was very likely our timeshare was close to being cancelled. They requested that we allow them to continue to pursue the cancellation of our timeshare. They further stated that if they were not successful in getting that outcome, they would go ahead and refund our money at any point in the future.
We request that the agreement be honored, and that our money be refunded in full.
We will be refunding the client. As you can see the last few complaints are from clients wanting refunds. Some are eligible, and some are not. The resort is telling clients to call us and get their money back (not necessarily the resort...maybe other companies. We work hard to try and help everyone with integrity and hard work...but some just don't understand the process completely. Once the resort calls them, they persuade them they will help after the client has been trying to get them to help for years. At the end of the day...the resort pulled a fast one on the client. We just want to make sure clients are clear about all of the "fake news" regarding our company policies. This client is eligible for a refund, and it will be sent out shortly...we are sending them as received and processed correctly. HB 435 is a bill that is being passed that will prevent customers from getting any help from anyone but the resort...which we know will not happen. This is the cause of "the developers" who controls all timeshare sales. We will continue to help who we can...but we cannot guarantee an outcome even though we know what it most likely will be. But to end the rant about what most clients don't understand in the industry...be careful, they have been lying to you for 50+ years!! ***REFUNDING CLIENT..5-7 BUSINESS DAYS!
(The consumer indicated he/she ACCEPTED the response from the business.)
We stand by what we stated in our explanation of why we pursued this matter through the Revdex.com. We have not communicated with the resort or anyone representing the resort about our timeshare. HTO is agreeing to give us the refund that we are eligible for, so we accept that as resolution of this issue.
Business sent signed check
(The consumer indicated he/she ACCEPTED the response from the business.)
We received a full refund from HTO on 8/16/19. This was what we were seeking when we submitted our complaint, therefore, this case can be closed.
Mike at Helping Timeshare Owners assured me that they would get our timeshare canceled and that it would be removed from our credit. They did neither.
I view this as a scam at this point. My sales rep was Mike *** (Director of Sales). I have emails ranging from 2017 to Jan 2019 discussing what should happen in order for them to get us out of our timeshare. They wait until your timeshare is foreclosed which is different from getting you out of it. Then they say they can get it off of your credit, but they didn't! They also wanted me to sign up to a credit monitoring service and give them my password to monitor it. This is the type of business that they are running. When I said that it was unacceptable, Mike said they would handle it and pay for it. My last email from Mike was him promising to pay for credit repair. However, Mike isn't returning my phone calls or emails at this point. So I paid $2198 for "services" that I didn't receive. They did not get us out of our timeshare nor is it off of our credit.
I would like a refund at this point. They lied about their services and capabilities. Not to mention, I'm being ignored at this point.
First, Mike *** has not been with us for about 6 months now, so she could be emailing him, and he obviously would not receive it. The timeshare account is closed, and we do have a 3rd party clearing up her credit, and there is not a time frame on that, but we push to get it done as quick as possible. There are over 300 million Americans, and 3 credit bureaus, so these things take time. Every case is different, and they decide how they close the clients account, in which they lied to the customer to get them to buy in the first place. We had the credit rep reach out to the client again yesterday to be pro-active. We WILL clear things up if the client can be a bit patient, which is hard after the resorts give the client the runaround for a while. At the end of the day, we will fulfill our promise to get the credit clear, and the client will walk away free and clear. Hopefully this is acceptable, as this is the only way to finalize this. Also, we did pay the clients credit fee for her, as promised, which saved her a couple hundred dollars. If the client has questions, have her call the Director Of Operations, and he can assist her and help her understand where she is at. We wish she called the office line, instead of his cell or emailing Mike ***, because he was just her sales rep because I would have had this handled already. We look forward to her call. Thank you!!
(The consumer indicated he/she DID NOT accept the response from the business.)
Danielle is rude, but she was supposed be handling the account. No one wants to pay to deal with that type of attitude. So I went back to who sold me the services. I'm just now learning that he is "no longer with the company". For her to say that they saved me a couple of hundred dollars for credit repair is not true because that was always a part of the deal for me. Also, they weren't able to do that because they wanted me to set up accounts and share my password with them. They said this is the only way that they could do it even though I offered to report the changes to them. Had I known that up front, I would not have agreed to deal with them. They were not able provide the services that I purchased. Being that they really can't do credit repair, I feel that they should refund at least some of my money so that I can pay a real credit repair company to get it done. They refused. So if anyone is reading this and considering their services, stay away! Just wait it out like they do. Once your timeshare is foreclosed and they sell it to someone else, you we be released. Save yourself some money, time, and bs.
I paid $2500USD for a service that was guaranteed and now under the contract I am able to cancel they are not returning any of my calls or eMails.
I paid $2500USD for a service that was guaranteed and now under the contract I am able to cancel they are not returning any of my calls or eMails.
I think this company is a front for stealing funds from clients that are desperate to get rid of their timeshares. They provided guarantees and confidence that they would succeed and the results were not a sale but additional costs and expenses. This is false advertising.
I am now within my rights under the agreement to cancel the arrangements and have my funds returned $2500USD and they have not responded to any of my emails or phone calls for quite some time.
They were quick to call and email me daily to get my $2500USD and sign all the documents at the beginning but now they are non responsive and do not return any of my communications. I am dealing with Jeremy ***, Director of Operations of Orlando Ventures Inc d/b/a Helping Timeshare Owners INC 7800 Southland Blvd 1-888-678-0962 ***.
I want my return of funds $2500USD as per our contract attached herein. If not I will address this with my Florida Legal Team to address legally and also fund a social media campaign to communicate to many of the misdirection and breach of contract this organization is doing. As part of my legal action and will sue to recover all social median and legal costs in Florida court.
This is a very frivolous complaint. This client was already set up to receive his refund. We advised him that it would be a few weeks before the check is sent out. Our company is doing what we can, but have had more refund requests lately because of the resorts calling people right at their year mark and telling them it was never going to work..."but they can help NOW?" Anyways, this client will be receiving his refund, and there are no need for threats, because we say exactly what we say we will. To try and hurt our company reputation to get the refund quicker, and before some clients owed a refund before him is just wrong. His refund will be sent, and we are not going to keep taking his 10 calls a day to do so. We have many clients to tend to that are following protocol. End result, he will be getting refunded as the client and Jeremy ***-DOO have discussed. The company makes out the check...not Jeremy, so the fact that he had to throw that name in there just proves that this is a scare tactic, which was not needed, and is not going to make things move faster. He will receive his refund soon, and that's all there is to say about it. We ask the client to be patient just like everyone else. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
It is sad to hear frivolous complaint made in the comment. Also the 10 calls / day comment as the calls were due to a lack of return responses from eMails and Phone calls. There has not been any response thus far except on the Revdex.com site. As for the few weeks to get back to me, we were told 2 weeks due to vacation of an employee and we are two weeks past that timeline. I will give the benefit of the doubt to this organization and wait a bit for a customer service response to next steps and timing. I am an honest client and will clearly communicate to the Revdex.com and all who view of my/our resolution as per agreement/contract and encourage others to seek their services in the future. Again I respectfully request an email or phone call of next steps and resolution as we are now a month with no contact.
Yes...the final steps are...we will mail the refund check to the client. This will be done in the next 5-7 business days. I hope this is the final correspondence. Thank you!
Good afternoon, we received the last message on 2019-APR-23, where the company said between 5-7 business days the cheque will be issued and sent. I did not response as I did not want the issue closed until the result has been achieved as per the commitment. Today is the 10th of May 2019 representing 13 business days and 17 days including weekends and still no result to the commitment made. Can we please reopen the file until this is resolved?
Hired this company to get me out of a time share. They told me to stop making payments of any kind they would take care of everything and when I did I ended up with a judgment against me because of unpaid bills. At first they hired a lawyer for me but as the court date came up the lawyer was either fired or quit and they did not send another lawyer to court with me.
I have been trying to get in touch with the man who told me not to pay anything and I am unable to at this point.
Product_Or_Service: time share
Billing Adjustment Considering they told me to stop paying and now I have a judgment I think they should pay it off so my credit can get out of the sewer.
Contact Name and Title: Jeremy ***-Director
Contact Phone: 888-678-0962
Contact Email: ***
This client signed up with a 3rd party marketing company. We wouldn't know if he was told to stop his payments back in 2016 when he signed up. It is against company policy to tell someone to stop their payments. If he was in fact told that, we wouldn't have known nor had any proof of it. The client has been working with the 3rd party credit department for a bit now to help clear his credit. They are working diligently to clear it up. We will have someone follow up with the client on the Judgement since this is an abnormal thing for us. After speaking to the client we will write a new response. We would definitely like to know the name of the person at the other office who said to stop paying. Again "WE DO NOT ADVISE CLIENTS TO STOP PAYING" at any of the marketing offices or here at the corporate office. This seams like a case of a rogue employee at the marketing company. Stay tuned!!
Absolute lack of communication in attempts to resolve issue.
I October 2017, I signed an agreement with them to help get me out of my timeshare. In the letter they sent they offered 100% money back guarantee if not successful within 12 months.
14 months later I was no closer to being out, so I requested my money back. I have been told repeatedly that Jeremy P is the only person who can help with this. Got the run around for a couple of weeks, then finally after Christmas was told that things were slowed down because of the holidays and people on vacation. I'm ok with that. At that time he said it would be about 2 more weeks.
About a week later Natalie L emailed me a letter that I needed to sign and notarize and send back in order to process the refund. I notarized it and mailed it back on 12 January.
On February 4, I emailed Natalie L asking for a status update. Today is February 27 and I have received no response.
My wife and I have been trying to call Jeremy P for weeks. Multiple voice mails have been left, we have spoken to other employees, all of them promise to pass it on to him and promise he will "CALL ME TOMORROW". Jeremy does not answer his phone, and he has not once returned a phone call as promised.
It has now been almost 3 months since we requeste our refund. And we are continuously ignored. They were very happy and conversational when they took my money. But now, I cant even get a simple update on what the status is, or some idea when I might expedct it to be completed. The last update I got was it would be about 2 weeks, and that was almost 2 months ago.
All I want is for them to update me on the status and fulfill the deal that they offered. I'm tired of being ignored and disrespected. It did not take them 3 months to take my money, but it takes them weeks to return a phone call.
I just want my money back. I want this company to do what they offered. I understand that what I paid them to do did not work. But they are the ones that offered the money back guarantee. I'm not upset that they were unable to get me out of my timeshare. But I am upset that once I accepted defeat they have left me hanging. I find this unprofessional and disrespectful.
We spoke to Mr ***. We will be refunding him. Due to unknown circumstances at the time, we were waiting on a few things to satisfy the refund...including further research. Sorry it took so long, and we thank Mr. for being patient. The manager took a four day vacation, which is why the response took a bit longer. We usually answer these same day. Conclusion: Refund client. Thank you!
They promise that if they weren't success-
ful getting the Ocean Reef Resort and
Yacht Club to cancel my membership within
a year, that they would give me my $2470 back.
I contacted Mike and Jeremy to ask for my
refund instead they sent me over to their
lawyer to repair my credit. As of today I
still have $833 collection from the resort.
I began this in December of 2016. That is
over two years ago. My advice, don't
trust them.
Product_Or_Service: 11/18/2016
Order_Number: N/A
Account_Number: unknown
Refund I want my $ 2470 back.
We were successful in cancelling the clients timeshare, it just took a little longer than expected (up to the resort not us). I spoke to her at the end of 2018..(a few months ago)and we agreed to fix her credit through the 3rd party, and pay the fee for her. She was fine. The credit service does work, if you look at our reviews you will see for yourself. We will make sure her credit is clear. But the contract signed, which was to cancel the timeshare is complete, and has been for some time. Now we are just doing touch ups. Please have the client call here and ask for the Director for further explanation. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
* be contacted. His # is 1-866-868-5092. I believe his name is Bill. I am a disabled sr. and this whole mess has been hard on my health. Please recommend they pay up so I can get on with my life.
On Nov 18, 2016 I hired Help4TSO to cancel my membership
at Ocean Reef. What a nightmare!! Jeremy isn't telling the
truth. He is referring to my Dec 13, 2017 letter in which I
asked for my refund because it still hadn't been cancelled.
He pressured me into turning my accounts over to their credit
repair co. When I first signed up I was relieved to see that they were A+ rated by you? and they had a 100% money back
guarantee if they weren't successful in cancelling in 365 days.
This is the 3rd Co I have tried. So 8 months later I discovered
on my own, that Transunion had deleted this account. I sent for my credit report and was surprised to see it. It still didn't
change my credit score.In June of 2018 I received another
Bill from Ocean Reef for $833. I contacted them again and they promised to take care of it. I'm still waiting. When Jeremy said it took them longer than expected he was right.
It took 1 yr & 8 months for the first bill and he admitted to you
that he had a little more to clear up, he was admitting that
they still hadn't been successful because the $833 was still
not taken care of. So on Dec 18, 2018 I sent an email to Jeremy to not try and talk me out of my refund. I also told him
that I was going to contact the Revdex.com and if that didn't work I would take them to small claims court. I never heard back from him until you sent him the my complaint. If a company makes a claim, shouldn't they be held to their agreement? It has been over 2 years now and they haven't refunded me.They haven't clear my name and changed my credit score, which they also promised would happen. I would prefer that the owner of
Thank you.
There was not a single lie told. We are not going to entertain this any longer. Every time she writes back it's someone different. Our contract is very easy to read and she had plenty of time to read it. Also, nobody was pressured to work with the 3rd party credit department. She is a human being who has the right to make her own decisions. We told her we could continue helping her, or che can part ways. She made her own choice. If anyone needs to see the notes, we are glad to provide them. Her "attorney" is pushing the note, and we are done. Again, we offered to help, but she will not budge on her decision. The fact that she asked why we had an A+ on the Revdex.com at the time of sign up, is that we take care of our clients. This will be our first "Unresolved" complaint in over 3 years. Thanks!
We would recommend Helping timeshare owners to anyone that has jumped into the timeshare vacuum that you seem to think that there is no way out of ,they were willing and the quick response they provided was a welcome relief.. Thank you
Thank you very much for your kind review! We are glad to help!
Company does not reply to my refund inquiries
I've been with these guys for about a year now and nothing has been done. Every time I call they give me this speech citing " I'm right where I'm suppose to be in the process." They advertise a nine month solution but as I stated it's been a year with no progress. This is another formal request to get my money back.
I want my money back.
Contact Name and Title: Jeremy ***-Director
Contact Phone: 888-***
Contact Email: ***@***.com
I spoke to the client who JUST NOW reached the term of our contract with him. He could have called in and spoke to a manager regarding the refund and would have been set up to receive his. Unfortunately I didn't know until I saw this, which is not how we like to do business. He said he is going to use a different company, in which I explained that the resort he owns has a new program now to let him out, but will cost him some money, and that he shouldn't pay another person from here on out if he can avoid it. I wished him the best, and told him we will start processing the refund. Sorry for the misunderstanding...this could have been avoided. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
They are not getting back tome about my refund.
This is my second complaint. I trusted these guys to get my out of a timeshare almost two years ago and after a year of poor service and blowing smoke I decided to ask for my "guaranteed refund" back. That was about 8 months ago. Instead of my refund I was told about their financial issues and how they were going to be out of business. Initially I met it with resistance so I didn't contact them for a couple months. Ive tried to contact them the last three weeks but no one has gotten back to me. I am just looking for my refund that is all.
I would like my 2400$ back.
We are still actively sending out the refunds in the order received. Sorry for the hold up, and we are going to definitely be refunding Mr. Fender. We are doing the best we can to get the clients refunded so we can move forward. Mr. Fender certainly call and ask for the Director if needed. Thank you!