Helping Timeshare Owners Reviews (%countItem)
Helping Timeshare Owners Rating
Address: 2532 E Irlo Bronson Memorial Hwy, Kissimmee, Florida, United States, 34744
Phone: |
Show more...
|
Fax: |
+1 (888) 633-7498 |
E-mails: |
Sign in to see
|
Add contact information for Helping Timeshare Owners
Add new contacts
ADVERTISEMENT
Lack of communication in helping me with my timeshare cancellation.
I first contacted Helping Timeshare Owners in August. Kim was first very quick and helpful. The paperwork was sent to the timeshare quickly. Upon finding out at beginning of December that my claim to get out of my contract was denied I reached out to Kim again because she said it could take a few times (December 11) I received no email response from her or her assistant Alex. I emailed again (12/12) and left a message. I finally heard back from Alex on the morning of the 12/14. He said that they would send me the communications 10-14 days. I allowed extra time for the holidays. Today is Jan. 15th it has been over a month and no communication. No one has called to check in or see if I have heard anything on the timeshare. Its terrible customer service. I paid the, close to $3000.00 and email or status check would be nice.
I would like someone from the business to contact and I would like my money back. Which they promise 100% guarantee on. I want to know why no one is helping me. I read reviews even on this site where people wrote they love this company and where helped in a quick and appropriate manner and got out of their timeshare. Why am I being IGNORED.
Contact Name and Title: Jeremy P-Director
Contact Phone: 888-678-0962 ext 107
Contact Email: [email protected]
I spoke to the client and explained that the holidays set us back by about 9-10 business days. The clients letter was due a few days ago though, and I assured her she would receive it right away, as it was already prepared. I told the client we will work diligently to get this handled for her. I also told her that if she ever has an issue with something regarding the case, and the case manager is on the phone, she can ask for me so I can take care of it in a timely manner. The client said she will continue with us to achieve a cancellation. She will call us if needed. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with Jeremy about my concerns. He said this was caused by the holiday which I understand, but 10-14 business days would have been on the January 9th. Which was still over a week a late with no communication as to why. I do, however, appreciate him reaching out to me and getting me a new case manager ( who has already reached out to help) to expediate this process. The main thing I wanted was someone to call me back and they did so as of now I am happy with the outcome of the situation.
They got us out of 2 timeshares. Coral Sands who scammed us by saying they'd take our other timeshare in trade, which was a lie and Diamond Resorts that we just didn't use. A first class company that offers a 100% money back guarantee if you're not our of your timeshare within 12 months. At 12 months I called and asked for the refund. They said they would refund but thought we were close to cancellation and asked if we'd give them 3 more months and would refund if still not done by then. A month and a half later Coral Sands notified us the contract was CANCELED! Thank You!
The Diamond transition was a breeze!
Chris I
Thank you so much for your kind review. We are glad we could help you come to a resolution, and thank you for choosing to work with us. Have a wonderful day!!
Helping Timeshare Owners agreed to get us out of our Worldmark timeshare contract in May,2017 or our money back. They didn't succeed & did not pay us.
We agreed with HTO and sent our documents to them in May, 2017.
After several letters written by them with our signature we heard from Worldmark that they would not be letting us out of our contract with them. By June18, fully one year after our agreement with HTO, we wrote to them saying we expected our funds to be returned
In subsequent telephone conversations with HTO manager Jeremy P, he said that they had succeeded to having our contract cancelled and we were no longer in Worldmark.
This proved to be untrue. In September, 2018 we contracted with Fidelity Real Estate to sell our Worldmark interest. On November 8, Fidelity sent us a check for the sale of our Worldmark interest.
We expect HTO to make good on their guarantee of success or our money back.
I am unsure about whether the attachments were correctly loaded. Attached is the agreement with HTO, my letter requesting a refund and the satisfactory result of sale by Fidelity Real Estate. I can send those separately if you request.
HTO took our money and did not deliver on their guarantee. We simply would like our money to be returned
Called the client to look up all of the info he provided in his complaint. I explained to him that that company buys up foreclosed or paid off timeshares...(he was not). This company "Fidelity Real Estate Agency, LLC" is a resale company that Worldmark recommends for clients (Per Mr. Cs). They sent him a small amount of money after he signed with them. Obviously they want their inventory back so they can sell it again and make even more money from the contract. The resale company is accredited, and has an A+ rating, even though they have ONLY 1 review that is "1 STAR" Negative! Two complaints explaining exactly what I told the client, in which the answer or response they got was not accepted! The resorts are now telling their unhappy owners that they will not take it back, but can use one of "THEIR" resale companies TO MAKE THEIR MONEY BACK WITH THE RESALE SYSTEM....which has been just advertising the clients timeshare for the past 35+ years ,selling VERY FEW over the years for pennies on the dollar. You can get them off of Ebay or Craigslist for a penny. I told the client that he was cancelled, until he called and woke up the sleeping (Money Hungry) giant looking for a letter he was never going to get from them. They stopped sending cancel letters to clients a couple years ago to avoid class action or single lawsuits (our opinion) in which some people won, and were given gag orders per the clients. They are tricky now, and are deceiving clients over and over just to save face. The Revdex.com is helping the resorts of course, and also the resale companies they "REFER" ($$$). Do your research before just going for the first thing the resort offers, because you remember all the lies you were told to purchase (all of our clients words). If you look up ANY company that helps clients with Fraud/Cancellation in the timeshare industry right now...the Revdex.com has taken their pages down ONLY in Florida. Somehow the resale companies are up and are rated, even though they promise a sale of your property. I did my research first. This client has been unhappy with everything ever since he purchased another contract from a travel club. We have all notes in our CRM for this case if needed. The client is a nice guy, and we have tried to help him understand how they are operating, but we can't make everybody believe of course. Hopefully this helps. It's kind of weird that we haven't had too many complaints since starting up 9 years ago (zero complaints for the first 4 years), and all of the sudden they are coming in once or twice a month. Obviously being told to do so (per a few clients that complained lately). After all of these years, the resorts FINALLY making moves to try and help some clients...which is what we set out to do when we started. We were one of 2 companies that started this, and I guess it took 9 years for the resorts to say "okay, fine, we'll do something to help". We don't cold call clients, so all clients that call us or come aboard are doing so because they sought us out. We do what we can!! We are waiting on supporting documents from the client to help prove his claim. If in fact we are wrong, we will take the necessary steps to correct the issue. We are sure they will type something up for him, which we will have our attorneys review.
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager made a compelling argument in his phone conversation with me 11/20. He stated, as he did above, that Fidelity works with Worldmark to "reopen" closed cases so they can sell the holding again, and give pennies on the dollar to the client for doing so. He indicates Revdex.com is Helping timeshare companies to do this.
We were never directed to contact Revdex.com by anyone. There seems to be great animus between the business and the timeshare company. We do not agree that Fidelity and Worldmark reopen closed accounts to make more money out of the holdings. We see no proof of that statement. We have no proof that the company closed our timeshare account We were able to access it continuously after the company told us they closed it.
We received an amount greater than "pennies on the dollar" from Fidelity. Revdex.com has that information. We continue to assert that the business did not get our account closed as they stated. We did not lose our points until Fidelity got the account closed. It remained open for our use until then. We had access to our account until Fidelity took action.
The manager stated we would get no money back for their "closure" of our timeshare account. We continue to believe his business did not close our account and that is was not closed until Fidelity got it closed.
We have simply asked for our money back, in accordance with their stated guarantee.
We spoke to the client after the last response. He does have a check that was provided to him from a company that has a weird track record in a couple states. Between the owner of our company and the client. Mr. Cs agreed to send him a refund based on the work done on the case and contract stipulations. We are sending him a refund letter to sign and will then send him the refund check. The client complied and this should be closed soon. Thank you, and we hope this clears things up.
(The consumer indicated he/she ACCEPTED the response from the business.)
On September 19, 2017, I paid $4,500.00 to Help 4 Time Share Owners based in***, TN. This was to get us (my spouse and myself) out of the *** timeshare we purchased in 2015. ***., DBA as Help 4 Time Share Owners is how the information is stated on the contract. It also states that if we do not get a favorable outcome within 1 year, we are entitled to a full refund. I asked for this refund via email on October 19 2018 and was told I needed to again contact *** to determine the status of my account. I asked for a number to contact them, and was told "I don't have that number". I want my refund, and I am willing to get a lawyer if needed. Mostly, beware of this company, their product is nothing, they give you form letters to send with terrible grammar, and they are not professional!!!
Product_Or_Service: Paid 4,500.00
Account_Number: 100% Refund
Other (requires explanation) To get a total refund of the $4,500 returned to us. There has been no outcome, favorable or unfavorable!
This client signed up with a Vendor out of Texas, and was being worked on in the Tennessee office. The client did reach her year mark, but we were doing research to see if she was cancelled. The client hasn't sent us anything lately, so we don't know if she's cancelled or not, but the room that signed her up and charged her is going to take care of the refund regardless so she is happy. I tried to call the client a couple times to try to resolve this and had no answer. The room she is working with has the same problem. The customer should call the Vendor she purchased from to inquire about the refund. The resorts are fighting back now (10 years later), so it is getting to where the resorts are trying to reverse what they did to the client just to get them to start paying again, regardless if they can get dates where they want to go...which they cannot about 90% of the time based on the conversations with our clients. The client may certainly call us here at the corporate office to get more info if needed. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I do agree with the response from the business. I have reached out to my assigned case worker many times, 4 times in September 2017 (when we originally started this process); 12 times during October 2017; 2 times in November 2017; 4 times in December 2017; 1 time in January 2018; and 1 time in March 2018. In March 2018, I was told to just wait for *** to send me something...they have only sent monthly notices that we owe money. I do appreciate the efforts of this company, but with no satisfaction or relief, I feel the original amount is due to be refunded. Thank you.
This complaint keeps coming back to our company. This is not our complaint. We can give the Revdex.com proof that the room *** works for was refunded...and he owes her the money. We have given info and ways to locate him in Texas. This complaint should not be coming this way...but yet to ***'s company. I am going to attempt to try and find the guy for her again...but cannot promise anything since we haven't worked with him (obvious reasons) for a long time. Stay tuned!!
(The consumer indicated he/she DID NOT accept the response from the business.)
I checked no on response resolution, but I appreciate the help that the main company is doing, I would still like to receive the refund.
This complaint is not resolved yet as of today, 3.4.19, I have not received my refund from *** in ***, . Thank you!
Fraud, Failure to communicate, Breach of contract, 100% Guarantee, Services not performed, Request refund for not completing in 365 days as promised
Helping Timeshare Owners/Mark A told me - Based on information provided and data on clients with similar cases Helping TSO is comfortable taking this case with 100% guarantee of the projected outcome. He told me they could cancel my timeshare, deed the property back to the timeshare, end timeshare fees permanently, and protect my credit. Helping TSO/Mark A continued calling my home many times a day. He sent many emails with updated contracts lowering my fee because they were offering a group rate regarding my timeshare. I was provided with a 100% Guarantee signed by Bill H/Owner - stating that you will receive a favorable outcome of your timeshare agreement within 365 days or the Client will get 100 % of all fees paid to Helping TSO returned. I was sent an email with a link to a court ruling that was supposed to show that they really do what they say. They said HELPING TSO will train, mentor, and coach the Client through the process for a favorable outcome. They will provide education and resources to navigate the Client through the following personal credit protection procedures: Credit Bureau dispute notifications, dispute notification and resolutions for Collection Agencies, and dispute notifications for negative credit reporting. I was told it would not cost any more money and was instructed to quit communicating with my timeshare. I was instructed to forward any paperwork received from my timeshare directly to them. We paid Helping Timeshare Owners/Orlando Ventures $2000 to cancel our timeshare on 6/8/17. Once I paid them they quit communicating with me. After several days of not being unable to contact Mark A/Helping TSO, I became worried that this was a scam. On June 15, 2017 I contacted Best Defense Law - because Helping TSO had provided me with a letter from Best Defense Law stating that they were representing me. Best Defense Law said they do not know who I am and they would call me back. They told me Helping Timeshare Owners are their clients, that Mark A had forged that letter, they are addressing this situation, and they would personally handle our case. I never heard from anyone with Helping TSO again. They breached the terms of their contract and they are involved in fraudulently drafting a letter to me from Best Defense Law. I did not receive any services from them as promised. It has been 16 months - I have not heard from HTSO since June 15, 2017, I cannot find Best Defense Law, my timeshare has not been canceled, I am receiving phone calls from my timeshare, I am out $2000 and have nothing to show for it, and I want my refund as promised.
It has been 16 months - I have not heard from HTSO since June 15, 2017, they breached their own contract by not providing any assistance whatsoever, I cannot find Best Defense Law, I am receiving phone calls from my timeshare, I have no proof that my timeshare was canceled, I am out $2000 and have nothing to show for it. I want my refund. I am tired of leaving messages.
Revdex.com Case #*** ATTN:
Please be advised, we have had an offer for Mrs. since June, however as per Americano's terms of relinquishment is they require the owners to be current on their maintenance fees and a processing fee for handling the deed and transferring it back to the resort in the amount of $250.00. In accordance to presenting the offer to Mrs. she was not amendable on the requirements and we are unable to legally advise her whether or not to pay her financial obligation per the legally binding contract that was mutually signed with the resort. We advised Mrs. that we are more than happy to negotiate the offer in compromise, however it can take several months in doing so, and we can not guarantee the resort will waive the financial obligations requested. Please note: Americano Resort was destroyed during Hurricane Irma and as a result, the resort is not operating full time, nor do they have the means to reply in a prompt manner. On average, it can take up to three months to obtain a relinquishment offer pursuant to our request and they typically reply in bulk when they do respond. all of the aforementioned information was provided to Mrs. on several occasions since June 2018. Mrs. can call here in the office today to go over her concerns. We would love to fix this asap, so the client can call the office when she has a free minute, so the right person can explain this. We would love the chance to prove our services, and provide a favorable income. We are looking for a resolution that benefits the client. Hopefully this helps. If we need to provide the dates and offer with the client we will be happy to do so. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
On 10/23/18 I spoke in great length with Mr P. I told him we felt deceived and betrayed by Mark Anderson/HTSO and the promises that were made. Our account with the timeshare was current when this process began on June 8, 2017 (16 months ago), and this process was only supposed to take up to 12 months. We also discussed the current offer they have from the timeshare. I was notified July 11, 2018 of the offer from the timeshare and I declined that offer immediately - stating we were told by Mark Anderson/HTSO it would not cost us any more money to have our timeshare canceled. Why would we agree to pay a maintenance fee for the year 2018 - when the Americano has not been open since 2017? Also - the offer was way more than just our yearly maintenance fee. On July 12, 2018 we were told that BDL/HTSO would begin drafting a negotiation letter to the resort - that negotiation letter never went out. We did not hear from BDL/HTSO since July 12, 2018. When I could no longer get into contact with BDL/HTSO who was representing us - I contacted the Revdex.com for assistance. On 10/22/18 Mr. P was able to get us back in contact with BDL and the negotiation letter was drafted and sent out. We have agreed to an extension of 6 months with BDL/HTSO for them to continue working toward a favorable outcome as promised. I was told the extension in no way will change or alter the 100% money back guarantee.
Please re-open this complaint. This process has taken over 365 days and I am not happy with the services being provided and no longer want to proceed doing business with them. Helping Timeshare Owners guarantees that you will receive a favorable outcome of your timeshare agreement within 365 days or the Client will get 100 % of all fees paid to Helping Timeshare Owners returned. Signed by Bill Howell/Owner. I am hereby requesting my full refund in the amount of $2000.
We will be giving the client her refund per her request. We have tried to cancel her contract with no luck. Thank you for letting us try. Unfortunately the resorts are fighting off cancellation companies, because they are losing money from customers who were pressured and lied to so they buy the product. There was no "breach of contract" because she told us she would give us more time...which was a couple weeks before responding to re-open the case if you look at the response dates. There might have been avoided if the client just called here for me as instructed, because we told her if she is still not happy, we will gladly refund her. We just thought she would give us the 6 months she said she would. I even sent her an addendum to our contract per her request, then she said it was fraud? We are sorry this one didn't work out. We will go through the refund process to get her done, and that will be that. We wish the client luck on her future endeavors.
I had a Timeshare issue where I paid the company a fee of $5995.00 to solve for me. They did not do this, I then cleared the problem up on my own but they would not refund my money. I was put on to another company to return my money, this never happened, I ended up with paying out another $2400.00 to Paddy D at Timeshare Lawyers to clear the problem. He has not done so, then wanted more money to go to another program to clear up the credit card.
I refused to pay anymore money, he will not return my $2400.00 although I have not received any service from him for this price. Please help me get my $2400.00 returned as I am out $8395.00 altogether. I am working with a credit company to pay off the $5995.00 which is now much more with interest as I did not put the complaint in early enough to the credit card company. I was foolish enough to believe Mr. D. Mr. D has told me on several occasions he will return my money and that he was processing this request. Please help me get this $2400.00 returned. With thanks.
Refund Refund my $2400.00 as no service has been granted apart from accepting another program which will cost more money!!
As we wrote the Revdex.com when we received an email saying that the Revdex.com was reviewing the clients file, and will be posting the complaint to our company. We wrote the Revdex.com back the same day letting them know that the client signed up with a different company for their timeshare cancellation. It says that the Revdex.com didn't hear back, but we have the emails to the Revdex.com if needed. Paddy D- Attorney was working on her debt we think? This client paid an attorney (different company)to help her with CC fraud, and also paid a different company to dispose of her timeshare. We have not heard anything regarding this issue until recently. As the client said in the complaint " Mr. D has told me on several occasions he will return my money and that he was processing this request. Please help me get this $2400.00 returned. With thanks". This situation is between Paddy D and his company. He has collected the clients money from what she explains, and she also signed his documents. We do not even have the client in our system what so ever. We can provide proof. If she has been in contact with the Attorney for them (Paddy D), then he should return her money as she said he told her he would. If we could help the client recover the money from that Attorney we would. Unfortunately he has been telling clients he signed up and charged that he has nothing to do with their file from what this complaint entails. The last thing we could find out about is where he moved to "Possibly", and that his "NEW" company is located in Orlando, FL on Commodity Circle. The client may call our office for more info if needed. We are here from 9am until 5pm. We will wait for a reply. This is getting more frequent with this attorney. *** his name and see what you come up with. You might be able to find out what company he owns now, and also some other helpful information. Stay tuned!
Finally a company that stands up to timeshare resorts and helps the timeshare owners. Don't hesitate to consider using their services to help you. I've referred many owners to them and they have been very happy with the results. Employees are honest, professional and put the clients goals first.
Helping Timeshare Owners know what they are doing and do it with professionalism & efficiency. We were hesitant to try it but these guys know what they are doing and will navigate you thru the process. They are committed and communicate regularly on the progress every step of the way. We are so grateful to receive our release letter from our timeshare yesterday after only 8 mos. It was a huge relief ! Thank you again for everything
Thank you for your kind review of our services and company, we appreciate your business!
I think it was just luck that I found Helping Timeshare Owners, Inc. I really had not even tried to do anything on my own..... but had heard what a hassle it was to get out of a
Timeshare commitment. I was assigned a Case Manager, Danielle C, to help me
navigate the process. She is very experienced, and told me what to do... what to expect....
and to call or e-mail her with any questions or concerns. I did everything she told me
to do.... and I will be released from my 2 weeks of Timeshare ownership. Yay !!
The key is working with a company that knows what they are doing, and is committed
to actually helping their customers. Thank You very much !!
Thank you for your kind review. We appreciate your business!
Sent this firm $1,700.00 in June of 2017 to have my timeshare ownership canceled for health reasons. Contacted them after 6 months and received no answer at number of original conversations. Got a number and wanted to know what was happening with my case. Representative thought it incredulous no one had contacted me. Began weekly conversations with Otis Thomas. Each call had no progress to report. Constantly given the run around. l have expressed my displeasure with procedure as it seems 1) nothing is happening 2) requested info from me never arrives to them and their mail never arrives here. My credit is now in the toilet and Otis asks if their credit adjustment dept. has contacted me. l tell him no and next week he calls with no new info. When l became annoyed because of the lack of progress he tells me a supervisor will call and for me to,please work with her. After 2 weeks and no call from supervisor, Otis calls as if our conversation re: supervisors call never occurred. When l ask what happened to call he tells me "they called". ln other words l am lying. He says he is caught in the middle. REALLY!? l have told him not to call me again un!less it is to say l no longer own BLUE TREE timeshare.
It has been 15 months and l have been more than patient, have sent them whatever they requested, forwarded the one letter they composed to BLUE TREE (without reply from timeshare) and followed their meager instructions. l now do not believe they have worked with the timeshare on my behalf and think it is time to sever ties. l want to their MONEY BACK guarantee utilize and have my fee returned. l am 71, my health is failing and can no longer get around without a wheelchair. l have NO relatives who could assist me if l were to travel to Orlando. l would appreciate your help in resolving this matter with this company you have rated A1. l have not been given A1 service and cannot afford throw $1,600 away.
Refund Refund of the unearned fee and repair of my credit rating as promised by Otis. My rating was 805 and is now 703.
Contact Name and Title: Jeremy P-Director
Contact Phone: 888-678-0962 ext 107
Contact Email: [email protected]
I called the client to go over the issue at hand and had a good conversation. The client signed up with a marketing company, who she thought she was working on this with. The file was sent to the fulfillment office in Tennessee. The marketing company representative kept calling her to see if she had questions or needed anything, so she had the impression that they were doing the work. I cleared things up with her, and assured her that we will get her back on track and get things taken care of for her. I made sure she had my direct contact information if needed, and assured her that the manager at the fulfillment office will call her first thing in the morning to continue the process of cancelling the timeshare, and making sure her credit was cleared up. The client agreed to let us continue with the process. If the client has any further questions regarding this, she has the office number, as well as my business cell number. Hopefully this helps. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Since this has gone on for over a year, it is hard to place a blanket acceptance on the response. It is hard to believe that a marketing firm would exert such control over a legal process that they are only involved with as a referral agency. Did Help 4 timeshare owners not question where the file was? Jeremy did explain the process and l will work with them up to a point. If it looks like another run around l will notify you, so please keep this active until RESOLUTION. I will keep you up to date as the process moves on.
As anticipated' this matter is still unresolved. I have sent more info to them as requested, but as before my credit is in the dump with no attempt to repair and l am still receiving running letters from Meridian. This is why l want this case to remain open.
We explained that it is fine to keep the case open, or re-open it if she feels the need to. We are working on this file diligently, and hope to resolve this soon. I emailed the VP of the Revdex.com letting her know that the client will wait until we are done and finished with her case to say "Resolved".
I paid for a service to get rid of my timeshare on October 2, 2017.
To date I have gotten no resolution.
In september I spoke to Charles C in reference to getting rid of my timeshare in Las Vegas. I committed to his company when he stated that it could take up to 1 year to resolve but it shouldn't. I made a payment in October2, 2017 at which time the company charged my card twice, $1990, once I called they reversed one of the charges. I sent all information requested that I still had to the attorneys. I waited four months reached out to Charles c*** at that time he told me my case was being handled by case worker Allyson J. 10/18/2017 I received a welcome letter from (her) the Best Defense Law Firm. Stating they would be handling the divestment Process. I called again 1/22/2018 when I still did not hear from anyone. Was told at that time Mr. C was working on the case. After yet another long time period I spoke to Allyson J again on 4/9/2018, which she stated on that day that Mr C again was still working on the case and that Club DeSoileil waste of their difficult timeshares. I update all my information in the process I allowed more time and I started to call once on 07/16/2018 spoke to Emily who stated my case was once again transferred to Karlie who I have never received any introductions to. On 7/25/2018 spoke to Jessica G who stated that my case was long over due and someone should be getting back to me soon. I waited another month and call 9/26/2018 spoke to Elise which she said she was in customer service ce department she also stated someone would get back to me after no response I then call Where it all started from Help 4 timeshares Charles C in Nashville TN, he stated he would contact his supervisor Because I stated at this point I have been waiting long enough and I feel like my funds was taking and nothing was done. At anytime, to know the status I have to call them no one calls me or emails me. My last straw was on 09/28/2018 I spoke to Vanessa which I asked to speak to her supervisor once she told me that my case was transferred out of their office. She stated there was not supervisor in the office I also asked for a number to the office my case was supposely transferred to. I told Vanessa in my frustration I was going to contact the company I paid with to dispute the charge. At this point if the company cannot do anything and I have continuously gotten the run around from each person I have spoking to. I would like my Funds returned to me. I am very disappointed that in this time and age that a company can be so unsatisfactory . If job can't be completed I should have know way before Now it Doesn't take a year to get a NO. Also now Charles C is not return my calls, go figure (not his concern either?) Charles C is under one company , my case supposedly went to their defense lawyers at Defense Lawyers, etc. No one know what the other is doing!!
The return of my funds , I will never use or recommend this company to anyone
Contact Name and Title: Jeremy P-Director
Contact Phone: 888-678-0962 ext 107
Contact Email: [email protected]
I spoke to the client regarding the scenario. I completely understand where she is coming from. We have had a few employees leave and go back to school, or even move too far from the business. We do have to reassign those clients to a new rep when this happens, as all companies do when they lose an employee. Unfortunately, Ms. was one of those files we received at that time. I apologized for the inconvenience and helped her understand how the program should work. I explained that she was at her year mark anyway, so she was eligible for a refund regardless. We have since hired a few more people company wide, to make up for the ones we lost. We have agreed to refund the client per our contract with her. I am going to call her again today to set that up. Hopefully this helps, and if she has any further questions, she may call the office and ask for the Director Of Operations Jeremy P. Our company just had a meeting with the Revdex.com to go over how we are going to correct the communication issue, which we are expanding so fast because of the overwhelming need for a program like ours for those upset and angry buyers that were lied to by the resort during their purchase. We have a lot of clients mad at their resort, and get badgered by them. This also puts strain on the clients. The timeshare she owns has also been very hard to deal with as well. "Las Vegas Of Course". Refunding
We have experienced poor responsiveness. Answers that we have received have been inconsistent. Their has also been sloppy handling of details.
My wife's parents who are very elderly and medically unable to travel own 3 Timeshares through Marriott. I have been helping them attempt to end their contract that they can no longer use. We contacted many companies to help us and chose Helping Timeshare Owners because of their responsiveness and professionalism during the sales process and their high rating with Revdex.com. We have POA for dealing with their financial and medical interests. My in-laws signed a contract with Helping Timeshares in November, 2017. I have been the sole contact person during both the sales and service process. Once the contract was signed we dealt with Best Defense Law. Responsiveness declined with them.
They were sloppy and about to send our confidential info to a completely inaccurate address in another state. First they blamed me for giving the wrong address. Next they blamed the salespeople. It was just sloppy. Over time we were shuttled to different legal assistants. In a letter to Marriott, they were sending inaccurate info as to the reason for cancelling. When I pointed it out, they attempted to blame me for giving them the wrong info. The docs showed that as incorrect. I complained to management and they promised to do better. We were then assigned to a legal manager who was even harder to contact and I mostly contacted through email. She gave us conflicting info as to our status. I had saved emails and sent them back to her pointing out the inconsistencies. She was unhappy with our pointing these out and told me "she doesn't handle cases" and assigned us a new assistant. They also asked us to sign a document so they could talk to us....after talking with me exclusively for 7 or 8 months. We complied, no problem. As we passed nine months, we asked for a conversation on where this was headed. It seemed like a good conversation but responsiveness did not improve. I began to cc our sales person thinking he might help and he sent me a nasty reply that I was "badgering" them. He also told me that I was NOT the owner, I guess implying they need not speak with me.They have my in-laws medical condition as written from their doctor and the forms we signed. They are not in a condition to handle this without our help.
We received a document that one of the Timeshares was to be foreclosed on from a title company. I emailed and called to get a better understanding. No response. They have completely shut down any communication and there has been no written communication to my in-laws. My wife handles their mail.
I will be out of contact till 10/7 and am available for contact after that. My email will be sparse till then also.
We just want a responsible person to call us and give us a better understanding as to what is transpiring. Or refund my in-laws. I will be out of contact by phone from 9/21-10/6. I am available by email but it may be spotty.
This is a different kind of case. The client (***) signed up, and their Son In Law(***)has been asking to be the MAIN contact. He is in and out of town frequently (Very Busy). When he is here, weather he calls us or we call him, we always give the update needed. If the rep is on the phone, they always call him back, weather he answers or not. We have at least 30 pages of notes where updates or info has been provided as needed. The client will call us for an update, then when we reach back out, the Son In Law is either gone already, or busy. We where told to ONLY deal with him. Dr. & Mrs. (Parents In Law) always ask us to give him an update which is hard with his busy schedule. He can only help when he visits his in laws for some reason. As he said...his emails are "Spotty". We completely understand, but at the start of the case we explained that we will need an open dialog with him, which we have kept our promises. The last response was sent to *** (Son In Law) a week or so ago. The Paralegal and Case manager have tried to keep up with him while working around his schedule. Every time we speak to Dr. *** (Father In Law), he is sweet as can be, and just let's us know that Mike will need to speak to us....then we wait. We are not being combative here, but there is definitely more to this than you are reading here. We have call logs, notes, and copied emails to back up my statements. Again though, we don't want to go through a dispute...because our obligation to the contract the ***'s signed, is to cancel their timeshare contract. We have switched his case manager a couple times, but companies re-adjust sometimes based on who leaves the company...as do all companies. He has never had a time where he was ignored, or nothing was being done, but it is taking longer than he wanted it to, based on the type of case....and also down time in between progression of the case. Of course. We do not want this client getting upset, as the resorts have already done to the In-Laws! I hope he takes this response as informative, and doesn't take it the wrong way, as I am just going by notes... and past conversations he had with the Director. Whatever we need to do to help the client we will. Either way we will provide what is needed. If he still wants to back out of our program after this, we understand, but we would really like a chance to prove ourselves first. We have 3 months left to work on this case, and if we don't get them cancelled, they are entitled to a 100% REFUND per our contract. We look forward to hearing back from the ***'s or ***(Son In Law), this way we can resolve this. Hopefully this helps.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a complete fabrication. Why would my request to simply contact me ....if they were contacting me? I am RARELY out of town or too busy to answer. They have NEVER spoken to my father-in -Law. NOT because I demand it but because of his medical condition which they are very aware of as they have documentation from his physician.
I will again try to contact them. I tried for two weeks before I left on this vacation out of the country. I will email them again and attempt to solve this dilemma amicably. If they will email me back and provide me a time and person to contact, I'm happy to move on. Their misrepresentations of the events that took place is distressing and I'm not sure who is telling whom those excuses.
Management has my email. They can contact me and schedule a call. I don't know how to contact them. I will email my legal assistant and hopefully she will now respond. Since that is ALL I am requesting in the first place, why would I NOT accept that now?
I am very concerned about their response as it is totally false and makes little sense. They could have also contacted me which they did not. My response would be totally different if they had. They can supply me with a management name to contact and I will do so!
I will again respond to this complaint if they contact me. I hope if they answer this response,the simultaneously reach out to me.
We are willing to do what is needed to please this client. I wrote my response based on notes and calls that I have had with Mr.. I personally have called Dr. *** and spoke to him briefly. He did tell him his memory wasn't too good, and to speak with ***, but he won't be there for a few days he said. I am not being combative at all what so ever. I personally reached out to the client (***) via email, and have been speaking back and forth with the him. From the emails, we seem to be making headway to getting this resolved. Hopefully that's the case. I am waiting until 10/7/2018 as he asked to be reached at that time when he returns from out of town. In the meantime we will continue to communicate via email. We started emailing after he wrote his response. I hope we can make things work as we strive to. Stay tuned!
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Helping Timeshares, Inc. We not only solved the communication issue, the dispute with the Timeshare company is well on its way to be settled also. I am grateful to all for their response to my complaint.
I was unsure where to turn for help to get rid of a timeshare that wasn't all it was sold to be. I came across this company online and gave a call to see what it was all about. I was consistently impressed by the level of efficiency and professionalism from the very first interaction to the last when my timeshare problem was resolved. Danielle C was an absolute pleasure to work with. She never missed a beat, answered all of my "what ifs", questions and concerns in a timely trustworthy manner. I am so thankful I had this company to help me resolve my timeshare contract. This company is especially lucky to have a case manager of Danielle C's caliber to work for them. Thank you!
Thank you for your kind review! We appreciate you trusting in us for your timeshare cancellation needs.
Helping Timeshare Owners was tremendously helpful in resolving my issues with my timeshare. In only 2 months, I had the release paperwork to exit my ownership. Also, Danielle C was a wealth of information, extremely helpful and kind.
Thank you for your kind review! We appreciate your business, and we are glad we could help!!
I started with HTO in January of 2018. It is now August 3, 2018 and I am officially done with my Diamond Resorts Timeshare. No more payments and harassment from them. The night mare with Diamond stared in June of 2017 when my husband and I upgraded and then in November of 2017 was convinced to upgrade again because the June upgrade wasn't handled properly. We were told we could get a better Interest rate and we would have one loan.....well in January of 2018 we found out that DR had no intention of honoring the one loan and we were stuck with 2 loans. But HTO saved our lives...gave me back my peace of mind from the initial call I made to them. Their process is so easy and just a matter of communicating and sticking to your guns as to what is your right and your knowledge of what was presented to you at those timeshare meetings. Or more importantly what is misrepresented to you. That being the case in my situation. I give the staff at HTO lots of luv and kudos for a job well done!
Thank you for your kind review! We appreciate your business!!
It is impossible to describe in words the sense of relief I've obtained through the use of this company. I was hesitant to believe that they could actually help me and almost reluctantly enlisted their services (you hear so many business that don't do anything and just take your money).
Instead, working with them has been wonderful! They stay in contact with you by phone and email, are patient responding to questions and are reachable with concerns about the process.
At this moment, I think 'we' are pretty close to the end and I feel like a huge weight is off my shoulders and my family.
Thank you for your kind review!! We appreciate your business!
My husband and I were trying to dissolve our timeshare contract. We hired an agency but were having difficulties with non communications and progress. We were told the timeshare attorneys would only deal with the owners and we were referred to Helping Timeshare Owners, Inc and assigned to case manager Danielle C. We found her to be very helpful, kept us informed and our outcome was positive. We highly recommend this agency.
Dolores and Roy K
Thank you very much for your kind review! We are glad we could help!
Frank and I would like to commend Danielle C of Helping Time Share Owners for the great job they have done for us. We continually contacted Diamond Resorts to be relieved of our mortgage and to withdraw our membership. We were turned down at each point of contact.
We contacted HTSO and were assigned to Danielle C as our consultant on this "adventure".
Danielle was extremely efficient, knowledgeable, and responded within a 24 hour period, if not the same day.
With Danielle's advice and direction, we received notice that Diamond Resorts were relieving us of our mortgage and membership. We returned the escrow papers to Diamonds on June 26, 2018.
Without Danielle Cambell's and HTSO assistance, we would still be
trying to eliminate this financial responsibility.
We would place Danielle and HTSO at the top of anyone's list to utilize
their services. And, hopefully, you would be assigned to Danielle C.
AGAIN, FEEL FREE TO CONTACT HELPING TIME SHARE OWNERS for assistance with a timeshare problem.
THEY DID A GRAND AND QUICK RESOLVE FOR US.
The A
Thank you for your kind review, we appreciate your business!!
My service was excellent. Everything that they said would be done was done. I am not longer a co-owner on a past timeshare. And all the owners delinquencies have all been removed from my credit report. I want to give special thanks to Chelsea and Priscilla for working closely with me in resolving my timeshare issues. Thank you again! and this is not a paid review they really did help in ensuring I would no longer be tied to the timeshare I was in and my credit would be repaired. I will say be patient because depending on your case it will take time. Mines was a little over year before everything was resolved. But it was well worth the wait.
Thank you for your kind review Tanisha! We appreciate your business!!
The credit repair service provided was timely and excellent
Thank you for your kind review, we are glad we could help!!!