HH Gregg Appliances

April 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms[redacted] :We have received your letter regarding [redacted] concerns about his refund.We regret his continued disappointmentAccording to our Accounting department, the check was returned to our corporate office due to an incorrect addressThey are mailing the check to the address Mr [redacted] provided in his complaint.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

size="3">I have received your letter regarding [redacted] claim of damage I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his claim to the delivery contractorIt is our understanding that a representative contacted himIf he still needs assistance, Area Manager [redacted] can be reached at (301) 233- We appreciate having the opportunity to answer Mr***'s complaint Sincerely, [redacted]

We have received your letter regarding the computer [redacted] purchased from our store in September of I apologize for any inconvenience he experiencedHowever, given the length of time that has passed since the purchase date, we are unable to authorize a return or an exchange According to our records, the computer came with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defectsIt is our understanding that the warranty does not cover software issuesThey may be able to provide Mr [redacted] with technical supportIf he has any questions, HP can be reached at (800) 474- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, James [redacted]

April 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :We have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that exchanges were authorized for the wall oven and the dishwasherThe store personnel processed a price adjustment of $in the interest of good customer relationsWe were unable to verify that she was charged for items she did not orderIf she has any questions about the items listed on her order, the store managers should be able to assist her.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

July 22, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns.I apologize for... any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted] ’s complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

[redacted] Revdex.com, IncNDelaware Street # class="apple-converted-space"> Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, we have refunded the account in full under invoice [redacted] We ask that 3-business be allowed for the funds to postI apologize that there was a shipping error and refund delayWe look forward to providing better future service to Ms [redacted] We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI actually received the rebate yesterday Thank you! Regards, [redacted] ***

January 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedI have shared her comments with the store managementAccording to our records, she picked up a monitor on 1/10.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceA representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received the refund check in the mail today, which does resolve my personal problemHowever, I remain amazed at the poor customer service as well as the complacency of the company with their lack of professionalismI have no idea how they are able to keep their doors openI wil not be shopping there againRegards, [redacted] %

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that the order was declined because there was an issue with the card used to make the purchaseWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer and the service plan.I apologize for any inconvenience Mr [redacted] experiencedWe regret any misunderstanding about the service plan he purchased.A representative from our corporate office contacted him and informed him that a service call for the washer has been scheduledIf he needs to reschedule the call, A&E Factory Service can be reached at (800) 905-9505.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

September 16, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

May 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedI have shared his feedback with the regional management so that they can address any issues with their personnel.Our records indicate that the adjustable base was exchangedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Dear Ms***, I regret that at this time we do not have any further information regarding Mr [redacted] 's complaint Sincerely, Z.AN [redacted] Executive Team

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administratorIt is our understanding that the parts were received and a repair has been scheduledIf [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

March 25, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the... microwave and the range.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team

August 22, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the service plan I apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her request Our records indicate that Ms [redacted] purchased an FPWT2-service planTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement If the coverage has not been used, she may be eligible for a cancellation of the coverage and a prorated refundIf she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form We appreciate having the opportunity to answer Ms [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted] Enclosure -------------------- Request to Cancel Warrantech Extended Service Plan I hereby request H.HGregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered This form must be completed by the original purchaser Original Purchase Information (Send Refund to) Same ? Name ______________________________ Name________________________________ Address (original)_______________________ Address_______________________________ City________________________________ City__________________________________ State/Zip____________________________ State/Zip______________________________ Purchase Date________________________ Telephone # ___________________________ PSP Purchase Price____________________ Sales Invoice Number____________________ PSP Model Number_____________________ Customer Signature_________________________________ Date ___________________ (Original Purchaser) Reason: ________________________________________________________________________________...⇄ Mail To: Warranties Department hhgregg, E96th Street, Indianapolis, IN Revised: 01-21-

January 29, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] request for a price adjustment.I sincerely apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to offer the price adjustment he requestedAs indicated in our Price Match Guarantee, certain sales periods are excludedAdditionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb