HH Gregg Appliances

February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his television.I apologize for any inconvenience [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the televisionWe are unable to offer any additional store creditAs indicated in the Terms and Conditions for the service plan, authorization of the store credit deems the coverage fulfilledIt cannot be refunded or transferred to the new unitAdditionally, the service plan covers the product only and not the sales taxIf [redacted] has any questions about the coverage Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I received a check in the mail on 6/9/for $1,005.69, although the refrigerator cost $1,884.44, although not quite satisfied by the outcome of a total reimbursement, especially with the amount off time spent away from work, I will settle at this time to be done with this disappointing experienceThank you in advance Revdex.com for assisting with this issue Regards, [redacted]

February 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his rebates.I apologize for any inconvenience Mr [redacted] experiencedWe contacted the rebate processing companyIt is our understanding that they are sending him rebate cardsHe should receive them in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

December 11, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was authorized for the replacement of the mattressIf she still needs assistance, she can visit the store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department

December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience and frustration she experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

[redacted] *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms***’s Warranty concernI apologize for any inconvenience Ms [redacted] may have experiencedI regret that at this time we do not have any further information for Ms***Warrantech can be reached at 877-456-We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

We have received your letter regarding [redacted] 's refundWe apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the refund was processed on 10/21/The funds should be reflected on her accountWe appreciate the opportunity to address the complaint.Sincerely, Stephanie D [redacted] Executive Team

December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was fulfilledWe hope the delivery and installation process went smoothlyWe hope Mr***’ enjoys his purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are not satisfiedA second repair service that could not fix the refrigator was hereIt's almost four weeks without being able to buy food to serviveWe are contacting an attorney tomorrowWe want a new fregiator nowThis just goes on and onThis is not acceptable Regards, [redacted] ***

May 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his refrigerator.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a replacementAccording to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administratorIt is our understanding that they are working with the servicer to resolve the issueIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] ***

January 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her washer and dryerI apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase date, we are unable to authorize a refundAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] concerns about her canceled order I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was voided in our system Our representatives do not have access to Acceptance Now accounts or the authorization to process refundsWe recommend that she contact Acceptance Now for further assistance We appreciate having the opportunity to answer Ms [redacted] ' complaint Sincerely, [redacted]

October 17, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’ concerns about his refrigerator handle.We apologize for any inconvenience Mr [redacted] has experiencedThe handle is still on back order, once it arrives he will be notifiedAs a customer satisfaction, we have processed a $check for the delayThe check will be received within to business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] When I purchased the tv hhgreg didn't ask if I needed delivery and as I stated early on I did no damage to the tv it was damaged when I plugged it in the socket this is one reason I asked for an exchange

April 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any frustration [redacted] experiencedOur records indicate that the store credit is the same amount as the price before sales tax that she paid for the original washerWe are unable to honor her requestWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa Regards, [redacted]

January 29, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur records indicate that the store management processed a refund of $in the interest of good customer relations.We appreciate having the opportunity to respond to Mr [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

June 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his furniture.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we issued store credit for the replacement of the sofa and the loveseatFor further assistance, he can visit the store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

'Times New Roman';">Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about her tablet I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase in November of 2013, we are unable to offer her a refundAs indicated on the back of our invoices, the return period is days from the date of purchaseIt is our understanding that the manufacturer warranty expired In the interest of good customer relations, we authorized a $store creditFor further assistance, she can visit our store and refer to invoice [redacted] We appreciate having the opportunity to answer Ms [redacted] complaint Sincerely, [redacted]