HH Gregg Appliances

June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] claim of damage.We regret her continued disappointment. Our Incident Tracking department is working with the third-party delivery contractor to research Ms. Annas’ claim. They have recently received pictures of the damage and should contact [redacted] within the next few business days with an update. If [redacted] has any questions, our Incident Tracking department can be reached at (317) 705-8654. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 14, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Mr. [redacted] has experienced.   We have reached out to our local store that handled Mr. [redacted]’s case. Our local store confirms a new handle was installed. The case is now resolved and we ask that Mr. [redacted] call his local store if any issues persists. Our store has also contacted Mr. [redacted] to confirm the resolution of the case.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience [redacted]...

encountered. Our records indicate that the order was fulfilled on 12/24/16. We hope the delivery process went smoothly and hope [redacted] enjoys the purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]6)  Dear Ms. [redacted]:We have received your follow-up letter regarding [redacted]’s request for a price adjustment.We regret his continued disappointment. However, we are unable to honor Mr. [redacted]’s request.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted]...

concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a legible copy of the purchase invoice so that we can research her concerns further.We appreciate having the opportunity to respond to Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear...

Ms. [redacted]:
I have received your letter regarding [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange.
Our representative contacted the manufacturer and was informed that a technician cleared ice buildup and adjusted the refrigerator temperature. If Mr. [redacted] experiences any further issues, we recommend that he proceed with the service process. 
It is our understanding that if an authorized service provider determines that the appliance cannot be repaired due to a covered manufacturer defect, the manufacturer may evaluate the service history for a possible exchange.
We appreciate having the opportunity to respond to Mr. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

I purchased all new appliances on Feb 13 2016 for a total of $2244. Within the first few months my Amana washer had to be repaired including a new computer board. On Dec 31st, it broke down again. I went through the local (Brady G[redacted]) and corporate (Todd). I asked that it be replaced due to the numerous repairs.I was finally notified on January 9th that Whirlpool would not replace but would repair again and replaced the computer board.Since my warranty expires on Feb 16th, I am sure it was easier to make all future problems mine. Needless to say, when my appliances need replacing, I will choose a different brand and store. I will tell family and friends the same. Lost opportunity to do the right thing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If your company refuses to deliver to my household, I should not have to drive to your facility to use store credit.  I want explanation of why store credit cannot be used online?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from HH Greg. Yes, the TV was working when my wife purchased it. However, we did not immediately take possession of the TV; it was picked later that afternoon. The TV was still on the wall when it was purchased. Between the time it was purchased and picked up, it had been removed from the wall and wrapped up. The TV was not plugged in to show it was in good condition when I arrived to pick it up. In good faith, I assumed it was in good working condition.HH Greg states they cannot verify how the damage occurred. How do we know the TV didn't get damaged when their employee removed it from the wall and wrapped it? There was a good amount of time  (hours) between the purchase and pick up and we don't know that the damage DID NOT happen on their watch. If they cannot verify, why are they putting the sole responsibility on us?
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service issue.
I apologize for...

the issues experienced by Ms. [redacted]. Our records indicate the order was canceled 12/10/16. I have forwarded Ms. [redacted] complaint over to the store manager in request that a call is made within 24/48 business hrs to discuss the inconvenience and frustration experienced by Ms. [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

April 28, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

rebates.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the store personnel reimbursed her for the delivery rebate.In the interest of good customer relations, we are reimbursing her for the television rebate. She should receive the refund of $300 within the next 30 days. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 2, 2016
Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted]Dear [redacted] :We received your letter regarding [redacted] concern regarding her HP desktop.We apologize...

for any inconvenience [redacted] encountered. We regret any misunderstanding, however we are unable to repair or replace the unit due to the fact that cosmetic damages are not covered under the warranty. [redacted] may cancel the warranty and she will receive a prorated refund. The cancellation form is attached. It can be mailed to the address listed at the bottom of the form.  We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive TeamEnclosure

February 13, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

concerns about her purchase.We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a legible copy of the purchase invoice so that we can research her concerns further.We appreciate having the opportunity to respond to Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his...

order.I apologize for any inconvenience Mr.[redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]s claim of damage.I apologize...

for any frustration Ms. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar deals. In order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over,  I had to spend hundreds more to get a model that was actually in stock. [redacted]g>
If they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have received. That would be the dishwasher I got a confirmation email on, the night prior to the delivery date. [redacted]g>
As an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someone. HH Gregg's customer disservice line had a 71 minute hold time..lol. [redacted]g>
Who hires additional staff during busy times?  Not HH Gregg. 71 mins on HOLD, listening to the same 18 second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good time. Guess who didn't enjoy it?[redacted]g>
So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown time. This appears to be done intentionally, as the delivery date is always somehow past the dates of the sales. HHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETA. [redacted]g>
In summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customer. I'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmal. [redacted]g>
The rating is honest and HH Gregg has done zero to recover me as a customer.][redacted]g>
Regards,
[redacted]

December 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We...

apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order is scheduled to be delivered on 12/09/16. She will receive a call the night before with her three hour window. We hope the delivery goes smoothly and enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis,...

IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.We regret her continued disappointment. However, we are unable to provide coverage.According to our records, the service plan she purchased through our store was canceled in October of 2015. As indicated in the Terms and Conditions for the service plan, the repair of issues with the shelves would not have been covered.Ms. Thompson indicated that she currently has a warranty through the manufacturer. If she needs assistance with scheduling service, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company HH Gregg has continued to hire to "fix" the dishwasher literally dropped the part off and has not actually installed the part.  The problem continues and due to the extensive time on the calls to wait for someone to talk to in customer service at HH Gregg, I have not been able to tell them it hasn't been fixed.  I would either like a refund and they can have the dishwasher back OR they can hire a competent company to fix the dishwasher.  I prefer the first as I would much rather never have to deal with HH Gregg again.    
Regards,
[redacted]

I have received your follow-up letter regarding [redacted] concerns about her refrigerator repair.
We regret her continued disappointment. Our representative forwarded her information to the service plan administrator and was informed that they contacted her. It is our understanding that the repair was completed. If she has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,