HH Gregg Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

I have received your follletter regarding [redacted] concerns about her refrigerator We regret her continued disappointmentWe forwarded her concerns to the delivery center and requested that they contact her to schedule a date for a delivery team to visit the homeIf she has any questions or does not receive a call in a timely manner, we request that she contact [redacted] at (800) 284-for further assistance We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] While HH Gregg maintains they did not have such an offer in their stores, I disagreeHere is the rebate I complete and saw when I was in their storeTHIS REBATE WAS ON TOP OF THE WASHER WE BOUGHThttp://www[redacted] .com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

November 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience [redacted] is experiencingWarrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issueThe part(s) have been ordered through the manufacture, and once available Ms [redacted] will be notified with a repair dateOur vendor relations department has stepped in as well to assist in getting this repair or exchange expedited Warrantech does offer reimbursement for laundry expensiveWe urge Ms [redacted] to contact warrantech in order to receive that credit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department

February 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your recent letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted] experiencedOur records indicate that a refund for the order was processedIn the interest of good customer relations, we are offering a one-time reimbursement of a $bank feeShe should receive the reimbursement in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Customer service pretty much non existent? Buyer beware! You have to purchase expensive extended warranty to get ANY product coverage with this store!!!! BUYER BEWARE!!!!

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issues We apologize for the inconvenience and frustration Mr [redacted] may have experiencedOur records indicate Mr [redacted] unit was delivered 12/20/however there was some issues with trying to hookup the fridgeAs a result Mr [redacted] was issued a refund for the refrigerator We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative, in fact, has tried to contact me twiceIt happened that at those times I was unable to answer my cell phone without being rude to a cashierI returned both calls, telling the representative the best times to reach me, but that information was ignoredI will take responsibility for neither their inefficiency nor their lack of cooperation Regards, [redacted]

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the order was cancelled and refunded on 12/08/The funds may take up to business days to be reflected on his accountWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

Worst experience EVER "I purchased a dishwasher MONTH agoAfter they didn't show up for one installation, called the night before and told me my dishwasher was broken and then PROMISED it would be delivered a week later only to get a phone call the night before cancelling, I knew I had to write a reviewSomething I have never done beforeOne department didn't want to deal with it so they transferred me to someone else who I waited on hold for an hour an a half for before eventually hanging upI called again and asked to be connected directly with the storeI am completely disgusted and have never experienced such a horrible serviceI refuse to pay cent for this thing after all of the hassleI took off work one morning to wait for it and planned to leave early another day because they were supposed to come between 2-This is unacceptable and I urge everyone to find another appliance storeAnywhere is better than HHgregg at this point."

February 5, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:We have received your follletter regarding [redacted] ***’s concerns about his refund.We regret his continued disappointmentAccording to our Accounting department, the check was returned to our corporate office due to an incorrect addressThey are mailing the check to the address Mr [redacted] provided in his complaint.We appreciate having the opportunity to answer Mr***’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

March 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that an exchange was authorized for the washer.Her claim of damage was forwarded to the appropriate personnelShe should receive a call within the next days if she has not received a call alreadyWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

July 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the televisionA representative should contact him in the next 5-business days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedThe service plan administrator has authorized a store credit for the replacement of the dishwasherA representative should contact Mr [redacted] within the next few business days if they have not contacted him alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[if I understand well after all this ordeal, I have to refer to a third party to file yet again another claimI am not satisfy because it just appear to me it is made difficult to obtain services and/or benefits I paid for, they should inform the customer they do not provide the service (a third or fourth party does) in order for customers like myself to make informed choice Regards, [redacted]

January 29, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we processed a refund of $to reimburse him for the rebateHe should receive it in the next days.We appreciate having the opportunity to respond to Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

April 9, 2015Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that his refrigerator was deliveredIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her account.I apologize for any misunderstandingIf she placed the order using RAC [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsWe recommend that she contact RAC at (800) 665-for information about her payments or the rental agreementWe appreciate having the opportunity to answer Ms***’s complaintSincerely,Ryan M [redacted] Executive Desk

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received a call from Ryan on 8/20/and given the number 317-848-8720, extension I have called the number numerous times, however there is no option for me to enter an extensionThey are constantly "receiving heavy call volume"I finally decided to wait it out and after sitting on hold for over minutes I was disconnected The original tablet was returned for a credit, however my issue was that I wanted a replacement sent and no one at HH Gregg was able to help me with that purchase I was promised, multiple times, that Rhonda would call me back, she never did When I asked for the name of her supervisor, I was told that she did not have a supervisor and that I needed to be patient, she would call me back It has now been days since I was told to wait for her call I have multiple screen shots showing that an error message was received every time I tried to order on line The customer service reps who attempted to help me received the same messages On August 5, I went into a store, purchased the tablet using my HH Gregg credit card, drove to UPS, where they packed it up and mailed it for me So I was unable to take advantage of the “Free Shipping” you were offering but at least UPS was able to actually ship the item, something HH Gregg was incapable of doing Regards, [redacted]

I have received your recent letter regarding [redacted]