HH Gregg Appliances

September 18, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about his purchaseI apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that the store management contacted him to assist with resolving his issueWe appreciate having the opportunity to answer Mr [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations

March 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.According to our records, the service plan he purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that there are parts on orderIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

I have received your letter regarding [redacted] 's concerns about her requestI apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, products must be complete in order to qualify for return.Our store is not responsible for abandoned propertyThe television may still be available for pickupIf she would like further assistance, the store management can be reached at (610) 750-We appreciate having the opportunity to answer the complaint Sincerely, Diane M [redacted] Communications Manager

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration he experiencedIt is my understanding that his refund is being processedHe should receive it in the next daysIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

May 20, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] concerns about her washer and the store... credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original washer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] the new washer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T [redacted] Director, Service OperationsJTM/rlb

Here is the response for [redacted] complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The television was not checked at the storeThe television was removed about 1/of the way by the stock person the appliance supervisor did not check the television and I was not asked to examine the televisionI believe the box was opened beforeI have family and friends that bought televisions from there before and the TV were never checked like this one wasWhen I brought the Television back the supervisor was not there the general manager Mike was and told me the television was my problem and not theirsI have checked with a few appliance stores and they said they never open a box to examine a TelevisionI had a funny feeling when I left the store of why they would open a box but I didn't pay attention to itI never thought their would be a problemI truly believe this box was a return and was opened beforeThe damage they claim was under the energy sticker.This could not have been seen even if it was examinedIf that's what they had in mind to examine for damage why was I not asked to verify it was not damaged and sign off on itI do not except this company explanationThis television was returned with a Mentor Police escort and my brother-in-law as a witnessI can't believe any company would do this to a customerI purchased from this store before and my daughter bought a Television on the same day as minePart of a reparable company is standing behind their productsI want the transaction cancelled no other resolution is acceptable Regards, [redacted]

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for any inconvenience Mr [redacted] may have experiencedAfter contacting the store and confirming stock, Mr [redacted] was contacted and informed the television was available for immediate pick up We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

'Times New Roman';">We have received your letter regarding [redacted] concerns about her computer. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the computer was replaced. I have shared her comments about the delay with the service plan administrator. We appreciate having the opportunity to answer Ms. [redacted] 's complaint. Sincerely, [redacted]

'Times New Roman';">I have received your letter regarding [redacted] experienced with the return of the tablet I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a refund was processedIf he has any questions, our Call Center can be reached at (800) 284- Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this is hard to believe...I just received a check for $from hh greggsince their initial response stated that the would refund the total amount UNLESS I was already paid, I sent back their check for $ (note that they prorated the purchase of their rip off insurance at a HIGHER rate for the first year...the one that was already covered by the factory warranty) they still owe me $ copies are attached than you for your help Regards, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In responseA technician did in fact put in $parts and hrlabor on Thurs Sept we got one tray of ice from icemaker and again it stopped and has not worked since It was reported to Warrentech on SatSept I called on Monday sept and the earliest they could fix was to be Monday Oct This is actuallly to send out a tech and then probably order parts then fix I had also called HH Gregg in Greenville and spoke with [redacted] on Mon Sept 29..he promised to get back with me after reporting it and was going to call Warrentech himself and get back to meNo one from HHGregg ever got back to me This refrighas been being worked on since Aug 22!!!!! People NEED their refrigerators!! especially one that initially cost approx$The service I have had has been totally unacceptable..Months of not having a working refrigis NOT GOOD BUSINESSI bought the extra maintenance agreement in good faith from this company from HHGREGG with HHGREGG saying that if ANYTHING ever happens this refrig would be replacedI now feel like they will say ANYTHING to sell a productWe have had problems with this refrig since Jan 2013..Referigwas purchased Oct At that time HH Gregg used another insurance company[redacted] Appliance (totally unprofessional and did not fix problems) It was cool in refrig but just not right..then on my part I had sickness in my family and was dealing with these matters of life until my Father passed away..which was more important to me than my refrigerator I finally decided when tooo much humidity and not cooling and water coming from icemaker and all of the details I have described in my first letter..I felt I deserved SERVICE of QUALITY or a NEW REFRIGERATOR REPLACEMENT or REFUND Now I am waiting till yet another technician comes out for non working icemaker on MonOct Again though the company has sent out many technicians to resolve problems, I do not expect this from a brand new $refrigerator..my husband and I work hard for our money and expect quality when we purchase somethingRight now I have a REFURBISHED refrigerator sitting in my kitchen that I cannot even purchase groceries for fear of not cooling properly and getting salmonella VERY UNSATISFIED HHGREGG CUSTOMER [redacted]

November 7, [redacted] Revdex.com, IncEast Washington Street, Suite Indianapolis, Indiana RE: [redacted] [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your recent letter regarding [redacted] concerns about the rebateI apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the rebate was processed in October and he used the $gift card on 11/We appreciate having the opportunity to respond to Mr [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

August 8, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s Warranty issues I apologize for any inconvenience Mr [redacted] experiencedWarrantech the warranty provider did issue Mr [redacted] a store credit for the television on 09/02/Since then Mr [redacted] has purchased another unit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team

April 9, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] request for a price adjustment.We regret his continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

January 15, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the rebate processing company and was informed that they are sending him a gift card to reimburse him for the rebate.We appreciate having the opportunity to respond to Mr [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

December 10, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack of stock at the location she visitedDue to increased demand during the holiday season, the availability of some models may be affectedWe regret that we are unable to honor her requestWe appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department