HH Gregg Appliances

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis has been dragging on for weeks/several months now HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/Mr [redacted] will receive a call the day before delivery to set a time frame You called us and told us that you would come pick up the appliances We took off of work and sat home ALL DAY Nobody ever showed up, and nobody came to pick up our appliances on October 13, YOU LIED TO US AGAIN!! This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND We don't want to deal with this anymore, we don't want to deal with the LIES We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUNDFor the past three months since you don't have the appliances in stock, we just want a FULL REFUND We have told you this for 1/months nowwe just want a FULL REFUND Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!! We don't want anymore LIES Stop "dragging your feet" We are tired of dealing with this Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND That is the ONLY thing that we want We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND Stop making EMPTY promises, and LIES Just come pick up the appliances and issue us a FULL 100% REFUND That is all that we want We just want a 100% FULL REFUNDRegards, [redacted]

November 7, [redacted] Revdex.com, Inc East Washington Street, Suite Indianapolis, Indiana RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns I apologize for any inconvenience and frustration Ms [redacted] experiencedOur records indicate that a refund for the televisions was processed We regret that we are unable to assist her with any issues with her credit reportOur representatives are not authorized to act on behalf of the credit card administratorWe recommend that she contact [redacted] at (800) 333-for further assistance We appreciate having the opportunity to respond to Ms [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

November 12, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience [redacted] experiencedIt is our understanding that a representative from the service plan administrator contacted him to offer assistance with scheduling serviceHe may have the option to request reimbursement for some laundry expensesIf he has any questions, [redacted] can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

September 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged serviceIf Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience MrMills has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate the refund was processed on 12/10/The funds may take up to business days to be reflected on his accountWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

March 6, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] request for a price adjustment.I sincerely apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to offer the price adjustment he requestedAs indicated in our Price Match Guarantee, certain sales periods are excludedAdditionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

The Manager in training was able to reach an agreement with me He was the only one that understood what I was trying to say This matter is resolved! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, what about the inconvenience don't you think that I am entitled to compensation after weeks without the use of my refrigerator which is still broke [redacted] ***

December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the installation was completed on 12/21/We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used. Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation. Regards, [redacted] ***

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her Bose system.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer a return or an exchange.According to our records, the service plan she purchased is administered through WarrantechOur representatives are not authorized to make decisions regarding repair or replacementIf she has any questions about the coverage, Warrantech can be reached at (877) [redacted] It is our understanding that the system is currently located at ElectraSoundWe have requested that they expedite the repairA representative should contact her once the system returns from the service centerWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

October 16, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about her order I apologize for any inconvenience Ms [redacted] experiencedI have shared her comments with regional management so that they can address any issues with their personnelOur records indicate that the refund was processed We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand that HHGregg cannot reimburse me the costs of the dishwasher installationHowever, they do seem to acknowledge in their response that they caused me great inconvenience due to their actions and poor handling of my orderI would ask that they compensate me in some form for my trouble, either through store credit or in some other way as a showing of commitment to good customer serviceI would like to remind them that I have received no explanation for their actions and they ignored my repeated requests for an explanation, which led me to escalate this matter to the Revdex.comI would hope that this is not how HHGregg hopes to encourage repeat customers Regards, [redacted]

June 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience MrKozikowska experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedWe regret that we are unable to authorize replacements for products covered by Warrantech service plansIt is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacementIf MrKozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

August 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] Dear [redacted] : I have received your letter regarding [redacted] concerns about his deliveryI apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the appropriate personnelIt is our understanding that a representative should contact him in the next 5-business days We appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, James [redacted] Director, Service Operations JTM/rlb

June 5, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I... apologize for any inconvenience she experienced. Our store management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

May 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the discount code.I apologize for any frustration [redacted] experiencedThere was an issue with the system that resulted in his email address being deleted from the rewards programOur Marketing department has resolved the issueA representative from our corporate office attempted to contact [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. -HHGregg never told us that the gas line had to capped. We brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unit. He said no worries at all, the delivery team will take care of it. - We asked the delivery team to wait for 15 min so we could run quickly to the store and buy a cap ourselves but was denied. - Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet. -Old washer and dryer was removed but they still left behind trash that was apart of the old units. -HHGregg has never verbally apologized. - We had no other option than to sign off on the delivery. We were told they had to leave no matter because they were out of time. - Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it. Regards, [redacted]

December 31, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

November 7, [redacted] Revdex.com, Inc East Washington Street, Suite Indianapolis, Indiana RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to verify the specifics of the incidentHowever, I have shared his comments about the misunderstanding with regional management so that they can address any issues with their personnel In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase within the next daysPlease note that some upcoming holiday sale prices may be at or below our cost We appreciate having the opportunity to respond to Mr [redacted] s complaint Sincerely, [redacted] Director, Service Operations [redacted]