HID Nation

Bought a kit from HID Nation, ballast failed in monthsWarranty is a scamYou see lifetime warranty on the site when you are looking for a product, however, you don't get the real story on how it works until you put payment information in and check the terms and condition boxThere you find the real dirtYou will pay to ship part back and returned to youAll they do is send you another poor quality part that will fail again and again, keeping the cycle alive for them at your expense of courseWarranty is $for what purpose? You have to diagnose the problem with the equipment, and hope you send in the part that is badNo matter what you do, it will cost youStay away from themLook aroundNumerous companies do better than they do with free replacement, and shippingThe site is misleading on the warrantyDon't be fooled

HID Nation Response: If the customer would like a refund he must first ship us back the kits and provide us a tracking number to verify delivery Our refund policy is the total amount paid minus the shipping and a 30% restocking fee which comes to $ Or if he would like replacements for the kits, he would again have to send us back the kits, provide a tracking number to verify delivery, and once we receive the kits they would be tested by our certified technician If they are determined to be defective or malfunctioning then we can issue him replacementsThank You,Support Teamwww.HIDNation.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don’t know why they subtracted the shippingI paid for shipping both ways! Also, I’m waiting on my refund from the other order in this claim! Regards, [redacted] ***

To Whom It May Concern:Our warranty and sales department has answered all of the emails from this customer in a timely manner for over two weeks The customer claimed to have a vague issue with the items, so we offered to replace all of the components under warranty The customer did not want to and wanted to process a return instead Even though it had passed days of purchase, which is the window we can process returns for credit, we extended it due to the holiday season Without having any verification that the items were "defective" other than the customer's email stating that they just do not work, they are subject to the same terms and conditions of a return that every single one of our customers are subject to, which are clearly stated in our refund policy on our website HID Nation can not provide the RMA# and return address to the customer until they agree to full store credit or a partial refund We do not waive from our refund policy to ensure every customer is treated equally HID Nation has bent over backwards constantly answering the emails and questions of this customer, in order to answer all of their questions and needs and have offered all of our services, through warranty, exchange, and return, but they have been continued to be dissatisfied no matter what Kindly,HID Nation

They sent me an LED fog light conversion kit that did not work upon being professionally installed.Their solution was to flip the plug and reverse the polarity; this also did not work Additionally, when their lights were installed into the original harnesses in my vehicle, the driver's side headlight quit working SO, not only did their product not work, but it actually somehow compromised the existing systems in my car, just from their products being plugged in They then tell me that all sales are final, so even if they send you something that doesn't and never will work, you're just out the complete purchase price unless all of the following conditions are met (and this is from their email response to me): "However, we can offer you a partial refund or full store credit towards the products we receive in new, resalable conditionYou will need to ship back the product with an RMA # (return authorization)Your product will be subject to inspection by a certified technician

To Whom It May Concern: Our company does not waive from our policies and procedures in order to treat every customer equally Our department never agreed to a full a refund amount, in addition to stating the fact that he will be responsible for the return shipping Again, he ordered an HLED light, if you search anywhere online you will see an Hhousing fits an HLED and HID bulb without any issues are complications We state these overlapping part numbers on our website as "Also fits:..." We apologize we did not remove the tag before it shipped, but there was no problem with installation as he installed both the lights as stated in his emails with our department If a customer agrees to a partial refund or full store credit we issue an RMA# and return address, we do not trick the customer into thinking they will receive a full refund if there were no issues with the product If there had happened to be an issue with the product's functionality, it is covered under warranty and can be replaced for the customer Again, the customer has already disputed the charge in hopes of a full refund with their credit card company so there really is no issue at hand here HID Nation has been in business for over years and has run a successful operation providing excellent lighting options for our new and returning customers If we running a deceitful company that shipped incorrect items to customers, we can assure you that we would not have maintained our top ranking in the HID/LED world for this long Regards, HID Nation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company claims the current LED lights are next generation but they fail to be daytime running lightsThey suggested in a previous email that a decoder would fix my flickering / dead LED issueI purchased this in hopes that it would resolve the issueInstead within months, dead LEDs againThe company wants to send me a 3rd set of LEDs in less than months with me paying for shipping meanwhile I am unable to travel at night because they provide almost no lightCompany blames my day time running lights as my fault and refuses to acknowledge that they have nothing listed on their website in regards to may not work well as day time running lightsThis seems to be advertising if they can not handle somewhat modern vehicles as most have day time running lights Regards, [redacted]

To Whom It May Concern: The items that were shipped to the customer were in fact the correct ones for the motorcycle he ordered for, as evidenced by his order and photos of the product he received With aftermarket products, sometime the part number have overlapping numbers/correlations, which can make it confusing We have been in business since 1999, providing top of the line HIDs and LEDs If the customer did in fact receive the wrong product or faulty product we would replace the items free of charge In this case, the customer did not like the product he received and requested a return for a refund Before you check-out on our webpage you are able to see "Refund Policy" where it states that all items are subject to a 30% re-stocking fee for a refund if the products are in new, unused condition or full store credit The customer finally agreed to these terms before ans RMA# and address were provided for a return The customer is eligible for full store credit or a partial refund for the items he has returned to us, just as we promised before he returned his order No hidden fees or gimmicksOur company has been in business this long because we are one of the few online stores selling aftermarket lighting that responds to every phone call within business hours and every email within four hours We provide excellent customer service and products and we stand behind our policies and procedures to ensure every customer is treated equally Regards, HID Nation

I have spoken in email for months with these people never really got my questions answered I have called over times always spoke to sane person he sounded like he was mexican he also didnt speak much english he informed ne he was who I was speaking to in email always spoke to same man on phone untill one day I asked sone questions he was dumb founded like he thought I was an [redacted] and he transfered ne to the company owner which then did sound like he knew what he was talking about but somthing never added up and when I saw how many bad Revdex.com reviews they have and all these reviews I decided to go with another company which was very reputable I never lost my mother from hid nation but I have had a several months worth of bad experences with them and I want ti say if you dont back yoyr product and you offer warrintes but you never follow through on the warrintes your worthless also if you send a product back with tracking to this company and they signe for it becayse you get notified when they do abd tell the customer tgat you never recived it which happened to a friend of mine your a lieing scaming company that needs to be taken down for stealing peoples money for profit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHID Nation can look at the items I sent back and compare it to the item in my order to see that there was a mistake on their partHow easy is that? That's my verificationWhat more can I doHowever, I did agree so that I would get some of my money back because it was some or nothing The business that was doing the professional installation was and should charge me to again {twice} if they had to repeat installation of the correct partI told them no, I am sending it all backI did not want to do anymore business with for that mistake Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRESPONSE TO VENDOR: When I originally bought the kit, I bought it before taking delivery of my used truckIt took over as month for me to get the deal done on the truck, for the seller to complete required repairs and for me to get to New Orleans to pick it up and get it back to TN About weeks after I got the truck back home (on a weekend when I had help) is when I installed the HID's, they had been sitting in my desk drawer unopened until that timeI installed the system as per the instructions on the HIDNation website and immediately noticed the highbeam light on one side did not work As a point of interest, this system is no simple installI had to remove both front headlights, the grill and numerous other front end components on an FSuper Duty Truck for accessThat being said, a day warranty seems to be designed to prevent a customer from being able to use it if something arrives broken Between 3-days for shipping and waiting for the next weekend to have time to do the work, the warranty has already expiredFurthermore, on the HIDNation website, thought it addresses warranty issues times in the FAQ, not once does it state that the warranty is only days, this is misleading to the consumer and deceptive in my opinionI would challenge anyone to find on their website (even under the warranty links) a clear statement that their warranty is daysIf it is indeed there, it is buried so the average person is not awareOf the approximately $I spent only $was for the HID bulbs, ballast's and wiring components, the other $was an extra partAsking me to pay $to replace a defective bulb is bad business anyway you look at itIt cost about $to ship a new bulb and the cost to the vendor for one bulb is significantly cheaper than thatBy acting like the $is for shipping, it's just a ruse to get more money from the customer who already paid for the non working part onceIt was free shipping to start with when I first ordered the kitSending it back for inspection is not practical because that would required hours of work to put the old lighting system back in or in the alternative, have the truck sitting in the shop with parts everywhere, unable to be used, until HIDNation determined if the bulb is really bad The replacement bulb is only a few dollars and any reputable company would replace their defective part without a hassleAny reputable company would not try to charge a customer twice for the same partHow do I know the next bulb sent would not be broken as well? After receiving one defective bulb, I'm not going to pay for another defective bulb, that makes no sense to any person Possibly many other people have experienced this problem with HIDNation not standing behind their merchandiseThe reason I suggest this is that HIDNation (on a scale from A-F with F being the worst) has an F rating with Revdex.comI was in business for years with my contracting business and never had lower than an A- for over two decadesThis comes from addressing concerns in a legitimate fashion and not engaging in deceptive business practicesI advised HIDNation that I am not a vindictive type person and I have never attempted to spread bad PR about a company in my life, much less filed a Revdex.com complaint but this took the cakeI waited many months to let myself cool down about this bad experience before I filed just to make sure my complaint did not come from emotionI'm as upset about this today as the day they refused to stand behind their defective merchandiseIt's baffling to me that any company would risk such consumer unhappiness to save themselves a couple of dollars, that's not how business is done where I am fromThe only way I will be satisfied with HIDNatiojn is if they choose to do the proper thing and send me a replacement bulb at their costThey are the ones responsible for the non working bulb, not meTo this day I am still driving around in a truck with one high beam instead of the two that I paid forVery truly yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below: We have followed everything this company has asked us to do and we started this complaint within the day windowThe bottom line is the product does not workWe want a full refund for the product and the $in shipping we have shelled outIf they send us a shipping label, we will send everything we currently have from the company back to them and will wait for the full refundPlease let me know how to proceed

To Whom It May Concern: The items that were shipped to the customer were in fact the correct ones for the motorcycle he ordered for, as evidenced by his order and photos of the product he received With aftermarket products, sometime the part number have overlapping numbers/correlations, which can make it confusing We have been in business since 1999, providing top of the line HIDs and LEDs If the customer did in fact receive the wrong product or faulty product we would replace the items free of charge In this case, the customer did not like the product he received and requested a return for a refund Before you check-out on our webpage you are able to see "Refund Policy" where it states that all items are subject to a 30% re-stocking fee for a refund if the products are in new, unused condition or full store credit The customer finally agreed to these terms before ans RMA# and address were provided for a return The customer is eligible for full store credit or a partial refund for the items he has returned to us, just as we promised before he returned his order No hidden fees or gimmicksOur company has been in business this long because we are one of the few online stores selling aftermarket lighting that responds to every phone call within business hours and every email within four hours We provide excellent customer service and products and we stand behind our policies and procedures to ensure every customer is treated equallyRegards,HID Nation

To whom it may concern: All returns are subject to the terms and conditions for a return, pending the items are received in resalable condition If the customer is unhappy with the products they chose, we offer full store credit to apply to anything else we have on our website, as we specialize in various products Our department can not waive from our policies and procedures for returns, in order to treat every customer equally Regards,HID Nation

To whom it may concern: The customer placed the order online according to our website's results for his vehicle He contacted us shortly after receiving his items wishing for a return He stated some of the items fit and some did not, but wished to return it all We provided him our terms and conditions which is stated on our website before check out, that he could receive full store credit or a partial refund (reflective if a 30% restocking fee) for the items that are returned in resalable conditionOur website states all returns for a refund are subject to a 30% restocking fee The customer must agree to the terms before an RMA# and return address are provided The customer at first did not, and explained his situation he has noted in his complaint here We cooperated by responding that if he can verify he has different factory part number installed in his vehicle and that [redacted] Product Compatibility guide is incorrect for his vehicle we can waive the fee The customer refused to provide us with any information that we sent the incorrect items or that the compatibility guide was wrong Therefore, to ensure every customer is treated equally he was still subject to the same terms and conditions He replied "I agree" therefore the return information was sent and he returned his items Upon receiving the items and processing the return, we emailed him again informing the amount he was eligible to be credited for, and he replied again "I agree" HIs account was immediately refunded the amount he agreed to via emailIf the wrong items were shipped, we always ship the correct items immediately If the website was incorrect for his vehicle, we could waive the fee However, a simple email saying "you sent me incorrect items" is not sufficient enough for a full refund Thank you for your time,HID NationManagement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business CLAIMS that the items which I received were correct, but they are NOTAs proof of this, I am enclosing photos of my order confirmation as well as photos of the items that I receivedAs you will see, they do NOT matchWhen I contacted the business to discuss these issues, they dismissed my complaints by saying that the items were simply "mislabeled"I do not trust or accept their answer--the bottom line is that my order confirmation says one thing, and the product says anotherThey either misrepresented the items on their website, or they made a mistake during shipping or a product substitution that I did NOT agree to (or was even aware of)No matter what the case, they made a mistake (or several)They should accept responsibility for THEIR mistake--but they won't.Not only was the products the wrong color, one of them was the wrong "format"...I ordered Hbulb and HbulbThey sent me H11sTheir "excuse" for this was that they were all the same, anywayWhy didn't they say that upfront, then? Another mistake that they made, and are trying to make excuses for.And on top of all of THAT, one of the bulbs just did not work, at allWhen I installed the bulbs in my motorcycle, only of the bulbs workedI purchased exactly what they recommendedWhen I discussed this with them, they said I must have installed it wrongWell, according to their website, that should be impossible--their bulbs are supposed to be 100% direct replacements, they guarantee "plug-and-play" compatibility.There are MANY issues with these items, it was not simply a "mislabeled"itemAnd as far as the Refund Policy is concerned--the access the Refund Policy must be CONSPICUOUSLY posted, as per California State LawThis is ABSOLUTELY not the case with this companyThe Refund Policy is ONLY available from the Checkout page, and even then, the policy is not presented there--there is only a link to the policy on that page, and it is in small print, and it is "camouflaged"Furthermore, I specifically asked about their Return Policy, on a direct telephone call, and they did NOT openly and honestly describe their policyLater, they then blamed me for asking about their Return Policy, not specifically their REFUND PolicyIt's absolutely ridiculous, and this is a violation of California State LawThe law states that the policy must be posted conspicuously, and simply including it on a sales transaction document (such as receipt) is NOT enoughAnd by they way, they didn't even do that--the Refund Policy is NOT on the receipt or the order confirmation.This company may have been in business for years, but NOT as a reputable, trusthworthy member of the business community--check their Yelp reviews and their other Revdex.com complaintsThey don't always make mistakes--but when they do, there has been nothing but trouble with this company--apparently, they just keep changing locations when their reputation catches up with them.As far as my agreement to their refund policy--I accepted their offer to refund 70% of the purchase price of the items; what I am disputing is the RMA fee (as well as the return shipping, because I should not have to pay for their mistakes)I proceeded with this option based on the advice of my credit card company--it is they who suggested that I accept the 70% refund and dispute the RMA fee; it was my intention all along to pursue a full refund--I e-mailed the company many times and even spoke on the phone with them to express this intent Regards, [redacted] ***

To whom it may concern: Our company would not be able to authorize a prepaid shipping label to return installed, used, and non-resalable items for a refund. We can only issue credit for items that are in resalable condition. Our policy does not allow us to provide prepaid shipping labels for returns for any customer. Regards,HID Nation

I placed an order with this company [Order # ***] around or about 08/04/of this year The company sent me the wrong part for my BMWI was having the items professionally installedWhen the called me and said that one item was incorrect and it would cost me more money to wait for the correct part to arriveI said forget itWhen I returned the items, HID Nation charged me 30% restocking fee for there mistakeall together was a total of $they stole from me plus another $i was charged for installation because they sent the a incorrect part

Hello,
We are very sorry to hear of this situation So we looked into it immediately All of our components come with a manufacture's warranty which lasts days after delivery of the products The customer contacted us a month and a half later regarding the
issue he was having with the HID kit The sales rep tried to help him trouble shoot the exact component he needed to be replace and directed him to file warranty claim Once he filed a warranty claim, our warranty department looked over the order and the notes from the sales reps' phone calls and determined that even though his manufacture's warranty expired, we would send him a replacement bulb if he covers the shipping fee of $ We did not ask him to purchase another bulb, we did not force him to pay twice We simply asked him to cover the shipping fee for a free bulb, despite the fact that he was no longer covered under any warranty HID Nation apologizes for the misunderstanding and if our warranty department did not state that clearly enough for him.
Thank You,
*** ***
*** ***

Absolutely 100% Failure at customer serviceI informed them that they sent the wrong part, bulb for low beam, it does not workThey responded and said that yeah, flip the base upside down, don't even use the clip that connects the bulb and yes, just run it upside downI discovered this fact with a test meter on my ownNothing about this is mentioned in the product descriptionI sent another email which they claim to respond within hours and now they ignore meI am going to contact credit card company to revers charge, completely ridiculousTheir telephone number has no provision to speak to anyoneThese people are shiesters and have no business ethic, should be avoided at all costI have never been shunned, or experienced worse customer service than this companyThey absolutely are horrible