HID Nation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HID Nation can look at the items I sent back and compare it to the item in my order to see that there was a mistake on their part. How easy is that? That's my verification. What more can I do... However, I did agree so that I would get some of my money back because it was some or nothing.  The business that was doing the professional installation was and should charge me to again {twice} if they had to repeat installation of the correct part. I told them no, I am sending it all back. I did not want to do anymore business with for that mistake.
Regards,
[redacted]

To whom it may concern: The customer placed the order online according to our website's results for his vehicle.  He contacted us shortly after receiving his items wishing for a return.  He stated some of the items fit and some did not, but wished to return it all.  We provided...

him our terms and conditions which is stated on our website before check out, that he could receive full store credit or a partial refund (reflective if a 30% restocking fee) for the items that are returned in resalable condition. Our website states all returns for a refund are subject to a 30% restocking fee.  The customer must agree to the terms before an RMA# and return address are provided.  The customer at first did not, and explained his situation he has noted in his complaint here.  We cooperated by responding that if he can verify he has different factory part number installed in his vehicle and that [redacted] Product Compatibility guide is incorrect for his vehicle we can waive the fee.  The customer refused to provide us with any information that we sent the incorrect items or that the compatibility guide was wrong.  Therefore, to ensure every customer is treated equally he was still subject to the same terms and conditions.  He replied "I agree" therefore the return information was sent and he returned his items.  Upon receiving the items and processing the return, we emailed him again informing the amount he was eligible to be credited for, and he replied again "I agree".  HIs account was immediately refunded the amount he agreed to via email. If the wrong items were shipped, we always ship the correct items immediately.  If the website was incorrect for his vehicle, we could waive the fee.  However, a simple email saying "you sent me incorrect items" is not sufficient enough for a full refund.   Thank you for your time,HID NationManagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company claims the current LED lights are next generation but they fail to be daytime running lights. They suggested in a previous email that a decoder would fix my flickering / dead LED issue. I purchased this in hopes that it would resolve the issue. Instead within 2 months, dead LEDs again. The company wants to send me a 3rd set of LEDs in less than 6 months with me paying for shipping meanwhile I am unable to travel at night because they provide almost no light. Company blames my day time running lights as my fault and refuses to acknowledge that they have nothing listed on their website in regards to may not work well as day time running lights. This seems to be false advertising if they can not handle somewhat modern vehicles as most have day time running lights. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern:
 
The customer placed the order online according to our website's results for his vehicle.  He contacted us shortly after receiving his items wishing for a return.  He stated some of the items fit and some did not, but wished to return it all....

 We provided him our terms and conditions which is stated on our website before check out, that he could receive full store credit or a partial refund (reflective if a 30% restocking fee) for the items that are returned in resalable condition. Our website states all returns for a refund are subject to a 30% restocking fee.  The customer must agree to the terms before an RMA# and return address are provided.  The customer at first did not, and explained his situation he has noted in his complaint here.  We cooperated by responding that if he can verify he has different factory part number installed in his vehicle and that [redacted] Product Compatibility guide is incorrect for his vehicle we can waive the fee.  The customer refused to provide us with any information that we sent the incorrect items or that the compatibility guide was wrong.  Therefore, to ensure every customer is treated equally he was still subject to the same terms and conditions.  He replied "I agree" therefore the return information was sent and he returned his items.  Upon receiving the items and processing the return, we emailed him again informing the amount he was eligible to be credited for, and he replied again "I agree".  HIs account was immediately refunded the amount he agreed to via email. If the wrong items were shipped, we always ship the correct items immediately.  If the website was incorrect for his vehicle, we could waive the fee.  However, a simple email saying "you sent me incorrect items" is not sufficient enough for a full refund.   
Thank you for your time,
HID Nation
Management

To Whom It May Concern:
 
The items that were shipped to the customer were in fact the correct ones for the motorcycle he ordered for, as evidenced by his order and photos of the product he received.  With aftermarket products, sometime the part number have overlapping...

numbers/correlations, which can make it confusing.  We have been in business since 1999, providing top of the line HIDs and LEDs.  If the customer did in fact receive the wrong product or faulty product we would replace the items free of charge.  In this case, the customer did not like the product he received and requested a return for a refund.  Before you check-out on our webpage you are able to see "Refund Policy" where it states that all items are subject to a 30% re-stocking fee for a refund if the products are in new, unused condition or full store credit.  The customer finally agreed to these terms before ans RMA# and address were provided for a return.  The customer is eligible for full store credit or a partial refund for the items he has returned to us, just as we promised before he returned his order.  No hidden fees or gimmicks. Our company has been in business this long because we are one of the few online stores selling aftermarket lighting that responds to every phone call within business hours and every email within four hours.  We provide excellent customer service and products and we stand behind our policies and procedures to ensure every customer is treated equally. 
Regards,
HID Nation

To whom it may concern:
 
Yes, the warehouse employees reviewed the items and they confirmed the items shipped back to us were the items the customer ordered off the website ordered.  When entering in the customer's vehicle information, we can verify that he ordered the products our website showed compatible, as well. We tried to cooperate with the customer before the items were shipped back.  Being an online store, we compromise by requesting pictures via email so we correct any issue as soon as possible.  If we can not verify the issue through pictures or if there is no issue at all and the customer just wants a return, then the refund will be subject to a 30% restocking fee.  We can not not waive from our policies and procedures to ensure every customer is treated equally.  
 
Regards,
HID Nation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HID Nation can look at the items I sent back and compare it to the item in my order to see that there was a mistake on their part. How easy is that? That's my verification. What more can I do... However, I did agree so that I would get some of my money back because it was some or nothing.  The business that was doing the professional installation was and should charge me to again {twice} if they had to repeat installation of the correct part. I told them no, I am sending it all back. I did not want to do anymore business with for that mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RESPONSE TO VENDOR:
When I originally bought the kit, I bought it before taking delivery of my used truck. It took over as month for me to get the deal done on the 2013 truck, for the seller to complete required repairs and for me to get to New Orleans to pick it up and get it back to TN.  About 2 weeks after I got the truck back home (on a weekend when I had help) is when I installed the HID's, they had been sitting in my desk drawer unopened until that time. I installed the system as per the instructions on the HIDNation website and immediately noticed the highbeam light on one side did not work.  As a point of interest, this system is no simple install. I had to remove both front headlights, the grill and numerous other front end components on an F350 Super Duty Truck for access. That being said, a 7 day warranty seems to be designed to prevent a customer from being able to use it if something arrives broken.  Between 3-5 days for shipping and waiting for the next weekend to have time to do the work, the warranty has already expired. Furthermore, on the HIDNation website, thought it addresses warranty issues 7 times in the FAQ, not once does it state that the warranty is only 7 days, this is misleading to the consumer and deceptive in my opinion. I would challenge anyone to find on their website (even under the warranty links) a clear statement that their warranty is 7 days. If it is indeed there, it is buried so the average person is not aware.
Of the approximately $50 I spent only $35 was for the HID bulbs, ballast's and wiring components, the other $15 was an extra part. Asking me to pay $10 to replace a defective bulb is bad business anyway you look at it. It cost about $1 to ship a new bulb and the cost to the vendor for one bulb is significantly cheaper than that. By acting like the $10 is for shipping, it's just a ruse to get more money from the customer who already paid for the non working part once. It was free shipping to start with when I first ordered the kit. Sending it back for inspection is not practical because that would required hours of work to put the old lighting system back in or in the alternative, have the truck sitting in the shop with parts everywhere, unable to be used, until HIDNation determined if the bulb is really bad.  The replacement bulb is only a  few dollars and any reputable company would replace their defective part without a hassle. Any reputable company would not try to charge a customer twice for the same part. How do I know the next bulb sent would not be broken as well? After receiving one defective bulb, I'm not going to pay for another defective bulb, that makes no sense to any normal person
Possibly many other people have experienced this problem with HIDNation not standing behind their merchandise. The reason I suggest this is that HIDNation (on a scale from A-F with F being the worst) has an F rating with Revdex.com. I was in business for 25 years with my contracting business and never had lower than an A- for over two decades. This comes from addressing concerns in a legitimate fashion and not engaging in deceptive business practices. I advised HIDNation that I am not a vindictive type person and I have never attempted to spread bad PR about a company in my life, much less filed a Revdex.com complaint but this took the cake. I waited many months to let myself cool down about this bad experience before I filed just to make sure my complaint did not come from emotion. I'm as upset about this today as the day they refused to stand behind their defective merchandise. It's baffling to me that any company would risk such consumer unhappiness to save themselves a couple of dollars, that's not how business is done where I am from.
The only way I will be satisfied with HIDNatiojn is if they choose to do the proper thing and send me a replacement bulb at their cost. They are the ones responsible for the non working bulb, not me. To this day I am still driving around in a truck with one high beam instead of the two that I paid for.
Very truly yours,
[redacted] [redacted]

HID Nation - Review about Hid Kit from Edison, New Jersey
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Hid Nation Reviews
19 hours ago
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His Nation is a SCAM, Must Read! Don't even think about buying anything from this business. They purposely send you defective products so they can make more money from you.
I had bought a complete hid kit from them that I recived in a bag, poorly packaged, with no receipt or instructions.
Luckily, Hids are simple plug and play.I sucessfully installed the hids without the poor instructional videos on the Hid Nation website.
First day of install I already had problems with one of my ballasts. Three days later the ballast become completely useless. Not to mention they had also sent me two different colored bulbs.
I had then attempted to contact them by phone. No answer. So I emailed the warranty department, six days later there was still no response. So I proceed with another email.
Finally a response. After explaining my concerns I did not get any comforting information. All I got were machine like responses explaining my warranty options.
The warranty options only require you to spend more money. So it hardly qualifies as a warranty and resembles more of a scam.
So as a very unhappy customer I had personally let Hid Nation know that it would be my pleasure to make sure nobody has to deal with their [redacted].

HID Nation Response:  If the customer would like to return the product he may ship it to us at:HID Nation Attn: Warranty7071 Warner Ave. #F-718Huntington Beach, CA 92647He will be issued a partial refund, as stated in our refund policy as price of kits minus a 30%...

re-stocking fee.  If he returns the kits and provides us a tracking number to verify delivery, once we receive them he can be issued $104.94 credit to his visa card.   Thank You,Support Teamwww.HIDNation.com

To Whom It May Concern:
 
Our company does not waive from our policies and procedures in order to treat every customer equally.  Our department never agreed to a full a refund amount, in addition to stating the fact that he will be responsible for the return shipping.  Again, he ordered an H8 LED light, if you search anywhere online you will see an H8 housing fits an H11 LED and HID bulb without any issues are complications.  We state these overlapping part numbers on our website as "Also fits:...".  We apologize we did not remove the tag before it shipped, but there was no problem with installation as he installed both the lights as stated in his emails with our department.  If a customer agrees to a partial refund or full store credit we issue an RMA# and return address, we do not trick the customer into thinking they will receive a full refund if there were no issues with the product.  If there had happened to be an issue with the product's functionality, it is covered under warranty and can be replaced for the customer.  Again, the customer has already disputed the charge in hopes of a full refund with their credit card company so there really is no issue at hand here.  HID Nation has been in business for over 15 years and has run a successful operation providing excellent lighting options for our new and returning customers.  If we running a deceitful company that shipped incorrect items to customers, we can assure you that we would not  have maintained our top ranking in the HID/LED world for this long.  
 
Regards,
HID Nation

HID Nation Response:  In order to receive a replacement kit, the customer must first return the kit they received to our address.  The customer must provide us a tracking number to verify delivery.  Once we receive the customers kit, our certified technician will test the products in...

the kit, if they are determined to be defective the customer will receive a new kit.  The customer must cover the shipping of the new kit.  Thank You,Support Teamwww.HIDNation.com

HID Nation Response: If the customer would like a refund he must first ship us back the kits and provide us a tracking number to verify delivery.  Our refund policy is the total amount paid minus the shipping and a 30% restocking fee which comes to $115.44.  Or if he would like...

replacements for the kits, he would again have to send us back the kits, provide a tracking number to verify delivery, and once we receive the kits they would be tested by our certified technician.  If they are determined to be defective or malfunctioning then we can issue him replacements. Thank You,Support Teamwww.HIDNation.com

HID Nation Response: The customer knowingly selected "No Warranty" when purchasing his items. But as a one-time courtesy, if the customer wishes to get a product replaced he may do so by returning the item with a pre-paid label to us at:HID Nation Attn: Warranty[redacted]...

[redacted]  Thank You,Support Teamwww.HIDNation.com

Hello [redacted]
AGAIN, All of our components come with a manufacture's warranty which lasts 7 days after delivery of the products.  You contacted us a month and a half later regarding the issue he was having with the HID kit.  The sales rep tried to help you trouble shoot the exact component he needed to be replace and directed you to file warranty claim.  Once you filed a warranty claim, our warranty department looked over the order and the notes from the sales reps' phone calls and determined that even though your manufacture's warranty expired, we would send you a replacement bulb if you cover the shipping fee of $10.  We did not ask you to purchase another bulb, we did not force you to pay twice.  We simply asked you to cover the shipping fee for a free bulb, despite the fact that he was no longer covered under any warranty.  HID Nation apologizes for the misunderstanding and if our warranty department did not state that clearly enough.  
Thank You,
[redacted]
HID Nation

Review: HID Nation sent me an HID Kit for my 2012 F350 for $49.When we installed it we found that high beams on one side did not work.

Called the company and asked for a replacement bulb, they refused since I did not purchase their optional warranty at additional cost. I called 3 more times and talked to three different people. Each told me they would send a replacement bulb for additional cost. I explained I already paid for it & it was damaged when I got it in the mail.

They said too bad, should have bought the warranty. I asked why I should have to pay twice for a bulb, they basically told me too bad.

THEY SENT NON WORKING MERCHANDISE AND THEN REFUSED TO STAND BEHIND ITDesired Settlement: I would like the defective merchandise replaced, it consists of one of the bulbs which works on low beam but not on high beam. It was this way out of the box

Business

Response:

Hello,

HID Nation - Review about Hid Kit from Edison, New Jersey

1 of 29

Hid Nation Reviews

19 hours ago

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His Nation is a SCAM, Must Read! Don't even think about buying anything from this business. They purposely send you defective products so they can make more money from you.

I had bought a complete hid kit from them that I recived in a bag, poorly packaged, with no receipt or instructions.

Luckily, Hids are simple plug and play.I sucessfully installed the hids without the poor instructional videos on the Hid Nation website.

First day of install I already had problems with one of my ballasts. Three days later the ballast become completely useless. Not to mention they had also sent me two different colored bulbs.

I had then attempted to contact them by phone. No answer. So I emailed the warranty department, six days later there was still no response. So I proceed with another email.

Finally a response. After explaining my concerns I did not get any comforting information. All I got were machine like responses explaining my warranty options.

The warranty options only require you to spend more money. So it hardly qualifies as a warranty and resembles more of a scam.

So as a very unhappy customer I had personally let Hid Nation know that it would be my pleasure to make sure nobody has to deal with their [redacted].

HID Nation - Review about Hid Kit from Edison, New Jersey

1 of 29

Hid Nation Reviews

19 hours ago

[redacted] as resolved Write Update

Add images or PDFs Add Link to YouTube

His Nation is a SCAM, Must Read! Don't even think about buying anything from this business. They purposely send you defective products so they can make more money from you.

I had bought a complete hid kit from them that I recived in a bag, poorly packaged, with no receipt or instructions.

Luckily, Hids are simple plug and play.I sucessfully installed the hids without the poor instructional videos on the Hid Nation website.

First day of install I already had problems with one of my ballasts. Three days later the ballast become completely useless. Not to mention they had also sent me two different colored bulbs.

I had then attempted to contact them by phone. No answer. So I emailed the warranty department, six days later there was still no response. So I proceed with another email.

Finally a response. After explaining my concerns I did not get any comforting information. All I got were machine like responses explaining my warranty options.

The warranty options only require you to spend more money. So it hardly qualifies as a warranty and resembles more of a scam.

So as a very unhappy customer I had personally let Hid Nation know that it would be my pleasure to make sure nobody has to deal with their [redacted].

Review: My husaband ordered a hid lights from his nation on 2/09/2014. He mistakingly ordered the wrong item and because it was a sunday and the business was closed he called first thing monday morning to fix the order. On 02/10/2014 the customer service agent he talked to told him that yes the order will be fixed and he will recieve the correct product. On 02/12/2013 we recieved the product in and it was incorrect. We called again to tell them we recieved the wrong product and was told to return it and they will send us out a new one. When I asked if they where going to send us a return shipping label they told us no. We already paid $14.99 to have the packaged shipped the first time and now they want us to pay again to return the package to them. Even though they told us in the beginning that they will fix the order and send us the right product one 02/10/2014. I was also told by the manager [redacted] that the customer service agents are not supposed to fix orders that have already been placed. We where lied to by the customer service agent on 02/10/2014 that told us that the order will be fixed and now we have to pay an additional 14.99 to ship the package back because they want us to send it with a tracking number. I am upset over the the fact that we where lied to and the company including the management has no regard to customer satisfaction.Desired Settlement: I would like a refund for the return shippping cost and to not be charged for the shipping of the new product.