HID Nation

I ordered a set of replacement HID bulbs from one hidnation sales person over the phone on 02/28/When I spoke to the sales person and told him exactly what I needed he then told me it was a 6000K bulb when in fact it was supposed to be 8000K and was told I would receiving it the following dayIt did not arrive the following day, so I went out and found the correct oneI e-mail to get a RMA# they responded and told me that I was going to be charged a 30% restocking fee, plus shipping and after verifying that the bulbs were not damaged, then they would issue a partial store credit
I have read numerous complaints on there shady business practicesI know I will never recover $from themAll I want to do is to make the public aware of their unscrupulous business ethics and not engage in commerce with them

If I could give this place zero stars I would Warranty for the headlight is a scam They can't be reached by phone, and when I sent my parts in for a warranty replacement they package was refused and returned Stay away

Prior to purchasingDid not read the horrible reviews onlineBut on their website they have fake reviewsOrdered LEDThey plugged ok but did not work, I reversed it too but no luckThe housing is also too big to fit my unitThey say no hassle returns but when I enter my order detail on their website it shows not foundHNHad I read the reviews I would not have ordered from them

I HAVE PHOTOS AND I SENT THEM PHOTOSTHEY CONTINUE TO LIE AND SCAMTHESE CROOKS AREN'T KEEPING MY MONEYI GAVE ALL EMAILS AND PHOTOS TO MY BANK AND THEY HAVE AGREED TO ISSUE A CHARGEBACK FOR BOTH ORDERSHIDNATION DID NOT ANSWER ALL MY QUESTIONS AND DID NOT TREAT ME WITH RESPECTI CANNOT FIND ANYTHING ABOUT A NO REFUND POLICY OR ANY POLICIES FOR THAT MATTER ON THEIR WEBSITE.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, detail of the offer I reviewed appear below
Regards,
*** ***

Dear ***,
Yesterday (7/9/15), you were shipped your replacement bulbs under warranty at your request Attached is the email thread regarding this request for your bulbs At no point did you request a refund or credit.
Here is the email thread showing the
entire conversation proceeding the hand written letter you sent to us The email thread also shows that you filed the Revdex.com complaint after you were given shipping verification of your replacement bulbs
HID Nation
To
***
Jul at 4:56 PM
USPS tracking #: ***
Thank You,Support Team
www.HIDNation.com
From: "***" To: [email protected] Sent: Thursday, July 9, 4:PMSubject: Re: HID Nation Warranty
Thank you so very much for your response. If possible I would like as close to white as possible
Gratefully,
*** * ***
-----Original Message-----From: HID Nation To: *** Sent: Wed, Jul 8, 1:pmSubject: Re: HID Nation Warranty
Dear ***,
Okay sounds good, we will ship those out immediately today We noticed on your original order you ordered 3,000k which is a yellow color Did you want another color for these Hbulbs? Please let us know then we will provide you with your tracking number.
Thank You,Support Team
www.HIDNation.com
-----Original Message----- From: *** To: sales Sent: Sat, Jun 20, 11:am Subject: Re: HID Nation Warranty
I just want H13/9008-091813. Single low beam that goes with P out norm T case -40" C - +-5" C
-----Original Message----- From: HID Nation To: *** Sent: Fri, Jun 19, 4:pm Subject: Re: HID Nation Warranty
Here is a copy of your order you placed online February 11, 2015:
Name
Code
Qty
Unit Price
Options
HID Bulbs
HN-Bulbs
Application = H13(High/Low)Color = 3,000kWarranty = Lifetime Warranty $(+9.99)
Subtotal
Shipping
Tax
Total
Here is what your order would have looked like if you had ordered the Bi Xenon bulbs:
Shopping Cart
Item
Options
Unit Price
QtyCost
HID Bulbs [remove]
Application : HBi-Xenon $(+39.99)***" To: [email protected] Sent: Friday, June 19, 2:PMSubject: Re: HID Nation Warranty
SEE THE ATTACHMENT
-----Original Message----- From: HID Nation To: *** Sent: Wed, Jun 17, 1:pm Subject: HID Nation Warranty
Dear ***,
We are very sorry for the confusion about your order, we know this has been an inconvenience for you We can ship you the Bi Xenon bulbs you requested, however there is a $price difference between the high/low bulbs you purchased and the bi xenon ones you requested We understand you gave us a $check when you sent us the original bulbs you purchased This $fee covers the shipping needed to send you the replacementsIf you want the high/low bulbs we can ship those out today at no additional costs to you If you wish to receive the bi xenon bulbs you will need to pay the $difference and we can ship you those as soon as possible.
Thank You,Support Team
www.HIDNation.com

HID Nation - Review about Hid Kit from Edison, New Jersey
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Hid Nation Reviews
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His Nation is a SCAM, Must Read! Don't even think about buying anything from this businessThey purposely send you defective products so they can make more money from you
I had bought a complete hid kit from them that I recived in a bag, poorly packaged, with no receipt or instructions
Luckily, Hids are simple plug and play.I sucessfully installed the hids without the poor instructional videos on the Hid Nation website
First day of install I already had problems with one of my ballastsThree days later the ballast become completely uselessNot to mention they had also sent me two different colored bulbs
I had then attempted to contact them by phoneNo answerSo I emailed the warranty department, six days later there was still no responseSo I proceed with another email
Finally a responseAfter explaining my concerns I did not get any comforting informationAll I got were machine like responses explaining my warranty options
The warranty options only require you to spend more moneySo it hardly qualifies as a warranty and resembles more of a scam
So as a very unhappy customer I had personally let Hid Nation know that it would be my pleasure to make sure nobody has to deal with their ***

To whom it may concern: The customer filled out a warranty form expressing both sides have completely stopped working on his vehicle's lighting kit. He used his spare bulbs and neither of those functioned either. So we sent him a pair of ballasts that day at no charge. The
customer informed us that the lights still will not turn on with the brand new ballasts, nor his brand new spare bulbs. So the next step in our warranty policy, is for the customer to send in all the items for testing. We emailed him informing we will cover the shipping for the returning items, if he sends in the products. Therefore, he would be responsible to send in the all the items we sent him (original and replacements), then we would cover the return shipping of the products and the replacements needed. We received the items and all the bulbs and all the ballasts tested back as functional. They were tested with each other and with tester components. We emailed the customer with our findings and if he had any other info as to why they will not not turn on anymore in his vehicle, like he is claiming. So, because the items were functional, and our warranty only covers defective items, we shipped back his functional components. The customer would not be eligible for a refund, since firstly, it is passed days of purchase, the items were installed and used for a good period, we shipped warranty replacements worth ($+ shipping) without receiving any other components back first, on top of the last warranty testing which produced positive results and return shipping was covered by our department. Regards,HID Nation

Lights did not fit and they wanted to charge me a 30% restocking feeThey are rip offs

To Whom It May Concern: Our company does not waive from our policies and procedures in order to treat every customer equally Our department never agreed to a full a refund amount, in addition to stating the fact that he will be responsible for the return shipping Again, he ordered an HLED light, if you search anywhere online you will see an Hhousing fits an HLED and HID bulb without any issues are complications We state these overlapping part numbers on our website as "Also fits:..." We apologize we did not remove the tag before it shipped, but there was no problem with installation as he installed both the lights as stated in his emails with our department If a customer agrees to a partial refund or full store credit we issue an RMA# and return address, we do not trick the customer into thinking they will receive a full refund if there were no issues with the product If there had happened to be an issue with the product's functionality, it is covered under warranty and can be replaced for the customer Again, the customer has already disputed the charge in hopes of a full refund with their credit card company so there really is no issue at hand here HID Nation has been in business for over years and has run a successful operation providing excellent lighting options for our new and returning customers If we running a deceitful company that shipped incorrect items to customers, we can assure you that we would not have maintained our top ranking in the HID/LED world for this long Regards,HID Nation

Hello I am writing because my wife ordered me new lights for my truck this fall (order date - August 31)(cost $129.94) and when they arrived they were installed in our truck They didn't work at first They were adjusted and worked off and on during a two week period in which I had contacted the companyThe company felt it was the ballasts and sent a new set They did not fix the issue and the lights still do not work The company asked us to ship everything back and (they would reimburse shipping(($26)) - I have this info in an email) When they received the items they said they were working and shipped them right back to us They don't work! We have asked for a refund and the company says they wont refund us the cost or shipping now because they said their warranty only covers defective items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.RESPONSE TO VENDOR:When I originally bought the kit, I bought it before taking delivery of my used truckIt took over as month for me to get the deal done on the truck, for the seller to complete required repairs and for me to get to New Orleans to pick it up and get it back to TN. About weeks after I got the truck back home (on a weekend when I had help) is when I installed the HID's, they had been sitting in my desk drawer unopened until that timeI installed the system as per the instructions on the HIDNation website and immediately noticed the highbeam light on one side did not work. As a point of interest, this system is no simple installI had to remove both front headlights, the grill and numerous other front end components on an FSuper Duty Truck for accessThat being said, a day warranty seems to be designed to prevent a customer from being able to use it if something arrives broken. Between 3-days for shipping and waiting for the next weekend to have time to do the work, the warranty has already expiredFurthermore, on the HIDNation website, thought it addresses warranty issues times in the FAQ, not once does it state that the warranty is only days, this is misleading to the consumer and deceptive in my opinionI would challenge anyone to find on their website (even under the warranty links) a clear statement that their warranty is daysIf it is indeed there, it is buried so the average person is not aware.Of the approximately $I spent only $was for the HID bulbs, ballast's and wiring components, the other $was an extra partAsking me to pay $to replace a defective bulb is bad business anyway you look at itIt cost about $to ship a new bulb and the cost to the vendor for one bulb is significantly cheaper than thatBy acting like the $is for shipping, it's just a ruse to get more money from the customer who already paid for the non working part onceIt was free shipping to start with when I first ordered the kitSending it back for inspection is not practical because that would required hours of work to put the old lighting system back in or in the alternative, have the truck sitting in the shop with parts everywhere, unable to be used, until HIDNation determined if the bulb is really bad. The replacement bulb is only a few dollars and any reputable company would replace their defective part without a hassle. Any reputable company would not try to charge a customer twice for the same partHow do I know the next bulb sent would not be broken as well? After receiving one defective bulb, I'm not going to pay for another defective bulb, that makes no sense to any personPossibly many other people have experienced this problem with HIDNation not standing behind their merchandiseThe reason I suggest this is that HIDNation (on a scale from A-F with F being the worst) has an F rating with Revdex.comI was in business for years with my contracting business and never had lower than an A- for over two decadesThis comes from addressing concerns in a legitimate fashion and not engaging in deceptive business practicesI advised HIDNation that I am not a vindictive type person and I have never attempted to spread bad PR about a company in my life, much less filed a Revdex.com complaint but this took the cakeI waited many months to let myself cool down about this bad experience before I filed just to make sure my complaint did not come from emotionI'm as upset about this today as the day they refused to stand behind their defective merchandiseIt's baffling to me that any company would risk such consumer unhappiness to save themselves a couple of dollars, that's not how business is done where I am from.The only way I will be satisfied with HIDNatiojn is if they choose to do the proper thing and send me a replacement bulb at their costThey are the ones responsible for the non working bulb, not meTo this day I am still driving around in a truck with one high beam instead of the two that I paid for.Very truly yours,*** * ***

All returns are subject to the terms and conditions we have stated on our website before checkout We do not waive from these policies and procedures so that every customer is treated equallyIf the customer does not agree to the terms for return, we will be more than happy to replace
whatever items he could not get to work under the warranty he purchased We have a warranty claim form on our homepage, in which our warranty department responds via email within hours during business hours to every claim submitted

advertising of productThe LED replacement headlamp bulbs were too bright for oncoming traffic on low beam and basically the same brightness for high beam (not enough)The LED turn signal and brake light bulbs were about half as bright as original incandescent bulbsCreating a possible nighttime visibility problemContacted company about how disappointed I was asking if I could ship the product back because I was completely dissatisfiedThey want me to pay a 30% restocking fee and shipping for lousy products they want to sell to unsuspecting buyers

These guys are a complete ripoffI ordered a set of HID headlights and installed them and they worked fine for the first days after I replaced both the cheap relays they sent meDay the fuse blew and I replaced itOn day the relay began to smoke and blew the fuse once againThe entire kit is cheap and a waste of moneyI asked for a refund but was told they only give in store credit and charge a 30% restocking feeNever again will I order anything from these guysComplete waste of time and money!!

I've ordered numerous headlight kits from this company and the latest one the ballast lasted weeksWas unable to find the order number for warranty to replace seeing as how for some reason that was the only order that didn't not show up on the accountThe ballast broke within the warranty but by the time the order number was found and turned in the warranty date had passedThe kit cost $but to replace just the ballast out of the kit it cost $

I called HID Nation by phone to discuss product details, recommendations, and their Return PolicyI was told that there would be no problem returning anything I wasn't satisfied with, so I went to their website and placed an order for (different) LED light bulbs, and I received an e-mail confirming what I had ordered
What I actually received, however, were bulbs which did NOT match what I had orderedOne of them was the wrong "size", and both of them were the wrong colorI installed the bulbs, and one of them didn't even work at all, and the other one did not look right, to me...so I asked for a refundThat's when, for the first time, they told me there was a 30% restocking feeI asked them how come they said I could return things without any problems--why didn't they tell me about the restocking fee when I asked them about it on the phone--they BLAMED ME for only asking about "returns" not "refunds"--Yes, seriously---they said their return policy was different than their

To whom it may concern: Again, we have offered the customer the warranty procedure to receive the replacements needed The full price of the products are covered under our warranty HID Nation can not process a return for a refund after days of purchase for items that have been installed, used, and not in resalable condition These are our terms and conditions and are provided to every single customer We do not waive from protocol to ensure very customer is treated the same and equally. Regards,HID Nation

They sent me an LED fog light conversion kit that did not work upon being professionally installed.Their solution was to flip the plug and reverse the polarity; this also did not work Additionally, when their lights were installed into the original harnesses in my vehicle, the driver's side headlight quit working SO, not only did their product not work, but it actually somehow compromised the existing systems in my car, just from their products being plugged in
They then tell me that all sales are final, so even if they send you something that doesn't and never will work, you're just out the complete purchase price unless all of the following conditions are met (and this is from their email response to me): "However, we can offer you a partial refund or full store credit towards the products we receive in new, resalable conditionYou will need to ship back the product with an RMA # (return authorization)Your product will be subject to inspection by a certified technician

Hello *** ***
AGAIN, All of our components come with a manufacture's warranty which lasts days after delivery of the products You contacted us a month and a half later regarding the issue he was having with the HID kit The sales rep tried to help you trouble shoot the exact component he needed to be replace and directed you to file warranty claim Once you filed a warranty claim, our warranty department looked over the order and the notes from the sales reps' phone calls and determined that even though your manufacture's warranty expired, we would send you a replacement bulb if you cover the shipping fee of $ We did not ask you to purchase another bulb, we did not force you to pay twice We simply asked you to cover the shipping fee for a free bulb, despite the fact that he was no longer covered under any warranty HID Nation apologizes for the misunderstanding and if our warranty department did not state that clearly enough Thank You,*** ***HID Nation

Ordered a pair of HIDs for my car ended up having to buy a real a counselor combo kit after they told me just to buy a relay kit so had to spend another $on top of already what I spent so friend wanted some for hers so I made sure to call this time so I didn't buy nothing I didn't need to they proceeded to tell me I just need the relay needless to say only one light turns on every once in awhile so I call and the guy precedes to tell me oh by the way the same guy that I need the relay canceller combo kit which is another bucks so as I was talking proceeded to put me on hold right in the middle of a conversation got back on and proceeded to do the same thing multiple times and tell I finally just hung up very unhappy and very very unprofessional I would highly suggest to find your HIDs definitely elsewhere??