Hiko Energy

Revdex.com:
At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID ***
Sincerely,
***

This customer sent a rebuttal to our resolution, however we do not feel that we are required to do anything further to satisfy this customerWe have tried to explain the terms of the enrollmentWe explained that our terms and conditions which indicate that our variable rate is based on the market, cost, and other determining factorsThis variable rate fluctuates with the marketWe do try to keep our rates as competitive as possible, however this is still a variable rateWe sent this customer a one-time courtesy refundWe feel that we have been compliant and at this point there is nothing further that we can offer this customer

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Upon thorough review of the enrollment, we had originally submitted the cancelation to the utility the first time the customer contacted usApparently the PSE&G rejected the request and it went unnoticed until the customer contact us againThe electric account already canceled and went back to the utility and the gas account will go back 04/**/We did a rate analysis and will refund the difference to what the customer would have paid to PSE&G for their supply chargesWe will also refund the difference if April’s final gas supply charge are higher than PSE&GWe have reached out to customer by email with the details of the rate analysis and refund information

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Good Afternoon,
This customer enrolled on our monthly variable rate plan in November of via a signed contractAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factorsHowever, during the winter, the cost of energy skyrocketed, causing our rates to increase as wellBecause customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeks and have representatives working around the clock to respond to all customer calls, messages, and inquiries
This customer's electricity account has been cancelled as of 03/**/and the gas account will be cancelled as of 04/**/with out any penalty
As a one-time courtesy a rate adjustment will be sent to this customer
A copy of this resolution has been sent to this customer
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
HIKO promissed me a refund check of $187.28, which I never recieved, and I would like them to re-bill me on a different rate, and also an explanation of how did they come up with $Again last month they have charged me 26cents pkHI would like both of my bills to be rebilled at a newer rate, PPL associate told me that suppliers are doing this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the issue still remains that we got charged for our electric energy much more than most of the households of the comparable size, and no rebate or any other compensation was offered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
At this time, my complaint, ID ***regarding Hiko Energy LLC has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
***

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Good Afternoon,
This customer enrolled on a monthly variable rate in October During the winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors
On 04/**/we spoke with this customer and explained the rate plan and the increased ratesHis cancellation was confirmedThe natural gas account will be cancelled as of 05/**/and the electricity account will be cancelled as of 04/**/with out any penalty
As per customer's request, we have done a one-time courtesy refundAlso, a rate reduction will be added to his account for his final bill
A copy of this resolution has been sent to this customer
Thank you

I'd like to pay for Hike LLC bill/service but I I want to pay reasonable price , equal to the previous bills that was about $per kWh I want Hike to send me new bill with corrected price then I will pay for my bill
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
However, I have received both an electronic and written inquiry from an Investigator with the New Jersey Division of Consumer Affairs, Office of Consumer Protection
("Division") and will be complying with their requestThey currently have an open investigation against HIKO and will be looking into their business practicesClearly, I am not the only one complainingEnough people seem to have complained that an investigation has been opened with the state of NJ
Sincerely,
*** ***

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ON 04/**/we have repsonded to the customer via the NJ BPU for the same complaintAt this point there is nothing further that we can offer this customer
Our response to NJ BPU and customer was: NJ BPU Complaint #: ***.....Customer enrolled on a monthly variable rate in November Although she was on a variable rate, we kept our rates lower than the utility’s supply rates for most of the yearDuring the winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factorsBecause of this recent rate increase, HIKO has been experiencing extremely high call volumeBecause customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeksWe have representatives working around the clock to respond to all customer calls, messages, and inquiriesAs of the date of 02/***/14, HIKO has written a one time refund check for the amount of $51.29, we sent an additional $on 03/**/We've responded to thi s customer on 03/**/and informed her that HIKO does not determine service end datesPSE&G gave us the service end dates of 02/***/(electric) and 03/***/(gas)

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Upon thorough review of the enrollment, The customer’s Web Sign Up through *** was for HIKO’s Variable rate contractUnfortunately, many of the rates advertised on this website are not up to date especially for supply companies that only offer variable ratesVariable rates increase at any moment without notice because they are subject to market conditions, in that retail prices fall and rise due to supply and demand principles on a daily basesPeriods of extreme weather, such as this unusually cold winter can cause substantial price fluctuationsAs opposed to a Fixed rate contract where the rate will remain the same for a set period of time
As per energizect.com, the webpage has a Disclaimer which informs customers of the following information: “The offer information on this website is provided solely for educational and informational purposes and may not represent a complete and/or accurate listing of all offers in the Connecticut marketplaceAs with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling.”

Good Morning,
This customer filed the same complaint with the New York Public Service CommissionWe resolved this complaint through the NY PUC on 04/**/14.
On 04/**/I called and spoke with *** *** and explained to him that he authorized enrollment for the variable rate plan and how the rate fluctuates on a monthly basisAlso explained the rate increase that happened in the winter monthsAdditionally their usage doubled from one month to another causing his charges to increase as well.
We have done everything in our power to settle this with the customerWe feel that we have been complaint and at this point there is nothing further that we can offer this customer.
Thank you

The customer account went back to the utility 03/***/We will be honoring the customer’s request and emailed the customer with the details of bill rate adjustments

At this time, I have been contacted directly by Hiko Energy LLC regarding complaint ID ***, however my complaint has NOT
been resolved because:
[Your Answer Here]
The business has contacted me and my account has been reinstated to my original company, but they have not addressed the fact that they were unauthorized to move me to their company with a variable rateI have not received a bill since they contacted me, but I am still waiting to see whether they go further in resolving the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their offer to resolve this issue is satisfactory to meThey have offered to send me a small compensation
However, as of today, 3/**/14, I still have NOT received it; therefore, this matter has NOT been resolved yet I will continue to keep your office updated with any new developments
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
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Good Afternoon,
This customer enrolled on our monthly variable rate plan in November of via a sales agreement written contractAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factorsHowever, during the winter, the cost of energy skyrocketed, causing our rates to increase as well
Because of this recent rate increase, HIKO has been experiencing extremely high call volumeBecause customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeksWe have representatives working around the clock to respond to all customer calls, messages, and inquiries
This customer's electricity account has been cancelled as of 03/**/and the gas account will be cancelled as of 04/***/with out any penalty
As a one-time courtesy a rate adjustment will be sent to this customer
A copy of this resolution has been sent to this customer
Thank you

In regards to the complaint filed by *** ***, please see our position below.
HIKO has investigated this customers complaintAlthough we only offer a variable rate, we have kept our rates lower than the utility’s supply rates for most of the yearDuring the winter,
however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors
Because of this recent rate increase, HIKO has been experiencing extremely high call volumeBecause customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeksWe have representatives working around the clock to respond to all customer calls, messages, and inquiries.
After reviewing customer’s complaint, terms of enrollment, and HIKO charges, HIKO has issued a one-time courtesy refund to this customer.
The customers accounts were cancelled without penalty and returned to the utility for supply on 4/**/

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Upon thorough review of the customer’s complaint, we will honor the request and reach out to the customer with our resolution via email