Hiko Energy

Our call volume has drastically increased recently, but to ensure that customers are able to reach us, we have doubled our Customer Service staff this week The customer enrolled on a variable rate plan with savings up to 10% over the course of one year and one free month of energy supply after months of servicesThe rate that we offer is a variable rateUnfortunately, due to the big increase in the cost of the energy, our rate has gone upAlthough we can't guarantee savings every month, it is always our intention to do soOn a variable rate there will be times we can be higher or equal to the utility company’s rateThe variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climateThe account started service and cancelled We reached out to customer by email with our final resolution

Good Afternoon, This customer enrolled her account on our monthly variable rate plan in January of Although she was on a variable rate, we kept our rates lower than the utility’s supply rates for most of the years of and During this past winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors On 0414, we contacted the customer and confirmed that her electricity and natural gas supply accounts will be cancelled as of with out any penaltyAlso, that her cancellation does not affect negatively in her receiving her Free Month promotionIn which a refund check has been issued to her A copy of this resolution has been sent to this customer Thank you

Upon thorough review of the enrollment, the customer gave full consent to the enrollment and agreed to the terms and conditions of the Third Party Verification recordingOn two cancelations were submitted to BG&EElectric account cancelation tracking # [redacted] and gas account cancelation tracking #***The electric account was cancelled and never started with HIKO but the gas account never cancelled and will return to the utility (this end date is determined by BG&E)We will do a courtesy rate adjustment and refund the difference of what the customer would had paid with the utility (BG&E)We also reached out to customer via email of our final resolution

Regarding our offers and rates, HIKO does try to stay as competitive as possibleThe rate that we offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesUnfortunately, because of the extreme weather and other determining factors, the cost of electricity and natural gas skyrocketed this winterBecause we only offer variable rates, our rates went up to reflect our costAlthough we can't guarantee savings, it is always our intention to do soUpon thorough review of the enrollment, The account has been with Hiko for the billing cycles, and months out the our rates have been lower than the utility’s rateWe have reached out to customer by email with our final resolution

Our call volume had drastically increased during the period the customer tried to contact us, but to ensure that customers are able to reach us, we have doubled our Customer Service staff Upon thorough review of the enrollment, the customer agreed to the term and conditions of the third party verification enrollmentThe recording clearly explained that the enrollment offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesBecause this winter we’ve seen some of the harshest weather in yearsThe cold affected electricity generation systems, particularly natural gas, in the Mid-Atlantic and the Northeast such that supply weakened and prices skyrocketed, catching many homeowners and business by surpriseBecause we only offer variable rates, our rates went up to reflect our costThe account was cancel and went back to the utility A copy of the verification recording is available if the customer wishes to listen to the enrollment offer by calling our Customer Service Department at [redacted] Unfortunately, because our rates went up to reflect our cost we will not be able to honor the customer request of a rate adjustment The customer emailed us on February **, 2:PM and we responded March **, the following From: [redacted] Sent: Friday, March **, 12:PM To: ' [redacted] Subject: [redacted] Hi [redacted] , Thank you for emailing Hiko Energy We do apologize you are having a difficult time trying to reach one of our customer service representative The rate that we offer is a variable rateUnfortunately, due to the big increase in the cost of the energy, our rate has gone upAlthough we can't guarantee savings every month, it is always our intention to do soOn a variable rate there will be times we can be higher or equal to the utility company’s rate The variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climate If you have any other questions or concerns, please feel free to contact me or any of HIKO’s customer service representatives at [redacted] Thank you! Sincerely, [redacted]

Our call volume had drastically increased during the period the customer tried to contact us, but to ensure that customers are able to reach us, we have doubled our staffOur records show our Customer Service Department spoke to the customer and We explained to the customer she had enrolled on a variable rate plan which offered six months of guaranteed savings over the course of one year, and one free month of energy supply after months of servicesUnfortunately, because this winter we’ve seen some of the harshest weather in yearsThe cold affected electricity generation systems, particularly natural gas, in the Mid-Atlantic and the Northeast such that supply weakened and prices skyrocketed, catching many homeowners and business by surpriseBecause we only offer a variable rate our rates went up to reflect our costOn per NJ Board of Public Utilities compliant we processed a one-time courtesy r ate adjustment and mail out a refund check of $March **

In regard to the complaint filed by [redacted] , please see our position below HIKO has investigated and resolved this customers complaintThe customer has agreed to a monetary settlement which was accepted as a final resolution to this complaint

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Hiko Company hasn't given me any kind of reimbursement they never returned my calls after leaving numerous messagesIM not the first person that they rip-off and its not fare to any person they lie, they make you believe one thing when its anotherThey claim to be from PSEG where's the fairness in that? someone needs to close down these company's that claim to work with or for PSEGI will let this go when they really reimburse me Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Hiko Energy LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I sent all my paper work to the attorney general as they requested.They said hiko energy was bieng investigated by them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer sent a rebuttal to our resolution, however we do not feel that we are required to do anything further to satisfy this customerWe have tried to come to a settlement and explain the terms of his enrollment but he will not accept our responseAt this point there is nothing further that we can offer this customer

-moz-use-text-color -moz-use-text-color #eeeeee;"> Our call volume has drastically increased recently, but to ensure that customers are able to reach us, we have doubled our Customer Service staffThe customer enrolled on a variable rate plan with two of HIKO’s incentives, Savings up to 7% over the course of one year and one free month of energy supply after months of servicesThe rate that we offer is a variable rateUnfortunately, due to the big increase in the cost of the energy, our rate has gone upAlthough we can't guarantee savings every month, it is always our intention to do soOn a variable rate there will be times we can be higher or equal to the utility company’s rateThe variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climateThe customer is requesting $in which HIKO only charged $We will do a one-time courtesy rate adjustment to what the customer would have paid for the supp ly charges if he would have been with PSE&Gto The accounts have been cancelled without penalty and will return to the utilityWe have also reached out to customer by email

I was scammed into switching my gas provider over to Hiko Energy, they claimed they would save me hundreds a year on my gas billIn actuality they over charged me hundreds of dollars and treated me terriblyAfter months of trying to cancel my service and paying out over $1,I was finally able to switch back to my previous gas supplierThey were involved in a class action lawsuit from which I received a substantial settlement check but never received a refund for the amount they overcharged me Now, after repeatedly asking to be taken off their calling list, Hiko calls me persistently from various numbersIt is harassmentIt is absolutely horrible these people are not only crooks, they are bulliesI am very tired of these callsThe representatives are rude, pushy and completely out of lineThey continue to call and I continue to ask to be taken off their list This is a horrible company with horrible employeesI wish there was something I could do

In regard to the rebuttal complaint filed by [redacted] , please see our position below This customer enrolled in a monthly variable rate plan with no guaranteed savings We have explained that the website [redacted] is not owned or maintained by HIKO The [redacted] Disclaimer clearly states “may not represent a complete and/or accurate listing of all offers in the Connecticut marketplace”As with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling The customer must also complete the HIKO enrollment screen, this is where the customer provides their personnel account information and has to agree to the terms & conditions of a variable rate service with HIKOThis is added as second layer of protection for customers so they are fully aware of the variable rate, and other important information about the contract they are agreeing to If the customer does not agree by checking off to the terms and conditions of the variable rate contract, the enrollment can not be processedHIKO only offers a variable rate service This customer voluntarily chose to enroll his account disregarding the [redacted] disclaimer, and the terms and conditions on the HIKO enrollment screen Unfortunately, this customer did not fully understand the variable rate service they signed on for We feel that we have been compliant with the enrollment, we also have been diligent in answering and providing a full explanation to all of the customers complaintsThere is nothing further we can do for this customer

Our call volume has drastically increased recently, but to ensure that customers are able to reach us, we have doubled our Customer Service staff this week The rate that we offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesUnfortunately, because of the extreme weather and other determining factors, the cost of electricity and natural gas skyrocketed this winterBecause we only offer variable rates, our rates went up to reflect our costThe customer emailed Hiko and we responded that same day informing that the cancelation request was processedCancelation Tracking Numbers =electric ***, gas ***We also did a one-time courtesy rate adjustment

We received the rebuttal from this customerWe had explain that the website energizect.com is not own or maintained by HIKOThe Disclaimer clearly states may not represent a complete and/or accurate listing of all offers in the Connecticut marketplaceAs with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrollingThe customer voluntarily choose to enroll the account disregarding the disclaimer Unfortunately, a variable rate which fluctuates daily based on the movement of the wholesale energy marketThe rate can increase at any moment without noticeWe feel that we have been compliant and at this point there is nothing further that we can offer this customer

The customer enrolled on a variable rate plan with two of HIKO’s incentives: Savings up to 7% over the course of one year, and One free month of energy supply after months of services The rate that we offer is a variable rateUnfortunately, due to the big increase in the cost of the energy, our rate has gone upAlthough we can't guarantee savings every month, it is always our intention to do soOn a variable rate there will be times we can be higher or equal to the utility company’s rateThe variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climate Because we understand the customer felt misled by the sales agent, we issued a one-time courtesy rate adjustmentThe account has been cancelled without penalty

# Upon thorough review of the customer’s complaint, the account was enrolled through the door to door sales channelThe Third Party Verification recording is available if the customer wishes to hear the offerThe account was canceled without penalties and went back to Con Edison We have reached out to the customer with our resolution via email

This customer sent a rebuttal to our resolution, however we do not feel that we are required to do anything further to satisfy this customer

Revdex.com: At this time, my complaint, ID [redacted] regarding Hiko Energy LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]