Home Security of America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear below
I have been "waiting" for a response from the business for almost (8) months nowAs of the time of this e-mail I have had no response from themMy wife had an asthmatic attack last night 4/27/15, which we had to get a treatment for, as well as I had one this morning 4/28/luckily mine was mildWhy is our health such a low priority? The business knows that the unit needs to be fixed for our health reasonsPlease I am beggingI just want them to pay the quote that my technician quoted for them, so my wife and I don't have to suffer and gasp for air in the middle of the nightI just want the unit fixed and operational without sustaining any more damage to our health or property
Regards,
*** ***

HSA apologizes for the customers experience. We will dispatch a 2nd opinion vendor to diagnosis the dishwasher. HSA is unable to cancel the warranty in the State of Missouri. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I received a check from HSA on to replace my refrigerator which had been out since the first week of January. I have had several dealings with HSA over the last months. All prior dealings have been good. I will consider this incident a communication problem and will consider this matter over

After further review, the claim was approved for repairs on the refrigerator and parts ordered to be shipped to the service providers office. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint hasnt been resolved but the contract between HSA and myself has been canceled
Regards,
*** ***

The contract was mailed to the property address on 3/19/14. Per the contract, Section H: CANCELLATION, TRANSFER, RENEWAL: The warranty is non-cancelable by either party except for the following: AThe contract fees are not paidBFraud or misrepresentation of facts
material to the issuance of this contractCIf the contract provides coverage for the seller during the listing period and the listing is withdrawn or expiresShould this contract be cancelable under the laws of the state where the contract holder resides, an allowable administrative fee will be charged upon cancellation. There are no state provision that overrides the HSA contract Section H, so the contract cannot be cancelled. The contract has been taken off of auto-renew, so it will expire on 4/24/

HSA dispatched a second opinion on 11/5/14. Once we receive the information from the technician, HSA can review

HSA apologizes for the longer than hold times for authorization during their busy time of the year. As a customer service gesture, HSA is refunding the $deductible to the homeowner and the check will be mailed out tomorrow

HSA apologizes for the long hold times that they have experienced. As of 6/15, the equipment order has been placed with Lennox for delivery and the vendor will contact the homeowner to schedule the installation of the new unit

Repairs were able to be made to the unit. HSA is willing to approve for $service call fee for second opinion, $for one pound of Freon and $for run capacitor. The $check will be mailed out 6/4/

Revdex.com: they replaced the gfi and stating from hsa they said the electical company had to call before repairs was made but they did not and still replaced the gfi but did not install it back properlyI had another company come out and re-install the plug into the proper place and in fact did not have a problem..I have small children and that should not have been left hanging like that and the electrical comany should have came back or called at the time of the issue to let hsa know and also myself and none of that was done until I came home and found it left like that.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not consider this resolved until HSA follows through with this offerI will contact HSA to schedule the appointment when I retune home from my business trip (before 03/05/2016)
Regards,
Richard ***

HSA apologizes for the delay in the claim process. The claim has been approved and the homeowner and vendor have been updated as of 10:this morning. The equipment has been ordered and the vendor will contact the homeowner to schedule an appointment for the repairs to be completed

HSA apologizes for the delay in the claim. HSA confirmed with the vendor that the installation of compressor was completed and there was an issue with the wiring and the technician went back out to repair that issue on 7/10/

HSA has contacted the vendor and an appointment is set up with the homeowner for tomorrow to accommodate the homeowner's work schedule

I apologize for the hold times, during our peak season we try to staff to accomodate them to reduce the waitThe record of the claim history shows that we attempted to contact you on 6/30/in the afternoon but the mailbox of the contact number provided was fullA second opinion tech was assigned
to diagnose the failure and we will await the results of this additional determinationIn regards to the ice maker repair, we do apologise for the delay and the homeowner's deductible is being refunded as a service gesture as of 7/when the home owner spoke with HSA

The amount that HSA is approving is for the furnace itself and standard labor. The HSA contract does not cover modifications or disposal fee per the Limitations of Liability : 5.Modification charges or costs for metal fabrication, plenum work, or electrical changes necessary to satisfy the
installation requirements of a new replacement unit, and You may be charged an additional fee by the service contractor to dispose of an old appliance, system or componentHSA is not responsible for these chargesThe homeowner has taken the cash out option to have the repairs done by his own service provider

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
With that attitude I am canceling my insurance, as I cannot trust HSA on the day I really need them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It has been well over days already and I still am waiting that is why I filed the Revdex.com complaint because there has been no progress secondarily it's very questionable as to whether the $ is even owned by the seller the seller had told me they cancel that request because I personally bought a replacement microwave the very day the incident occurred that cause this $deductible problem to begin with so I have no doubt the seller canceled the service call in the service call never took place.
Regards,
*** ***

December 2, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***, Revdex.com Case ID No.***; HSA Reference No Dear *** ***: HSA is in receipt
of your letter dated November 29, 2016, enclosing additional correspondence from Mr*** Again, HSA does apologize for Mr***’s frustration regarding this matter. Mr*** may go online at www.onlinehsa.com for HSA contact information. Unfortunately, there is nothing further HSA will do with respect to this matter and we will be closing our file. HSA is a service company and it is our goal to provide timely service solutions to our customersWe strive to provide the highest level of service to all of our customers and we are sorry that we fell short of that goal in Mr***’s situation. Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC *** *** Customer and Regulatory Claim Resolution Specialist