Home Security of America, Inc.

The contract was mailed to the property address on 3/19/14. Per the contract, Section H: CANCELLATION, TRANSFER, RENEWAL: The warranty is non-cancelable by either party except for the following: AThe contract fees are not paidBFraud or misrepresentation of facts
material to the issuance of this contractCIf the contract provides coverage for the seller during the listing period and the listing is withdrawn or expiresShould this contract be cancelable under the laws of the state where the contract holder resides, an allowable administrative fee will be charged upon cancellation. There are no state provision that overrides the HSA contract Section H, so the contract cannot be cancelled. The contract has been taken off of auto-renew, so it will expire on 4/24/

A supervisor is contacting the homeowner to obtain the invoice for reimbursement

HSA has cancelled the contract and will refund the 8/payment that was applied. A cancellation letter has been emailed to you to sign and return for the refund to be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear below
I have been "waiting" for a response from the business for almost (8) months nowAs of the time of this e-mail I have had no response from themMy wife had an asthmatic attack last night 4/27/15, which we had to get a treatment for, as well as I had one this morning 4/28/luckily mine was mildWhy is our health such a low priority? The business knows that the unit needs to be fixed for our health reasonsPlease I am beggingI just want them to pay the quote that my technician quoted for them, so my wife and I don't have to suffer and gasp for air in the middle of the nightI just want the unit fixed and operational without sustaining any more damage to our health or property
Regards,
*** ***

HSA apologizes for the delay in the claim. HSA confirmed with the vendor that the installation of compressor was completed and there was an issue with the wiring and the technician went back out to repair that issue on 7/10/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint hasnt been resolved but the contract between HSA and myself has been canceled
Regards,
*** ***

HSA apologizes for the long hold times that they have experienced. As of 6/15, the equipment order has been placed with Lennox for delivery and the vendor will contact the homeowner to schedule the installation of the new unit

HSA apologizes for the customers experience with the claim process. HSA's contract only covers for the drywall repairs to a rough finish on an approvable claim. HSA did not offer coverage on the claim due to the pipes have frozen and this is a not wear and tear failure per the
terms and conditions of the contract. Thank you

HSA apologizes for the customers experience. We will dispatch a 2nd opinion vendor to diagnosis the dishwasher. HSA is unable to cancel the warranty in the State of Missouri. Thank you

HSA dispatched a second opinion on 11/5/14. Once we receive the information from the technician, HSA can review

Revdex.com: they replaced the gfi and stating from hsa they said the electical company had to call before repairs was made but they did not and still replaced the gfi but did not install it back properlyI had another company come out and re-install the plug into the proper place and in fact did not have a problem..I have small children and that should not have been left hanging like that and the electrical comany should have came back or called at the time of the issue to let hsa know and also myself and none of that was done until I came home and found it left like that.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not consider this resolved until HSA follows through with this offerI will contact HSA to schedule the appointment when I retune home from my business trip (before 03/05/2016)
Regards,
Richard ***

HSA apologizes for the delay in the claim process. The claim has been approved and the homeowner and vendor have been updated as of 10:this morning. The equipment has been ordered and the vendor will contact the homeowner to schedule an appointment for the repairs to be completed

HSA had a vendor out to the home on 10/31/14, with 2 additional technicians to assist, and homeowner declined the service due to not wanting that many people in his home. HSA has sent a request over to vendor department to find another vendor for this homeowner. The homeowner
will be contacted once another vendor is located

The vendor contacted the manufacturer's technical support and HSA will reach out to the vendor to find out what the resolution is and contact the homeowner

HSA records show that on 10/6/a heating claim was filed and was paid out to the vendor on 10/27/and 11/2/14. HSA was not notified until 2/13/via email from the homeowner and HSA put the homeowner in touch with the vendor. As of 2/18/15, HSA has reviewed with the vendor
and confirmed the repairs were completed and advised the homeowner if he had any issues with the furnace to call HSA to file a claim, which has not been done at this time

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
When should I expect to hear from the business?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After further review, the contracts are not cancellable in the state of MissouriThey are valid for yearThe customer may choose to not renew once it expires and or if they are offered the option to renew. Thank you

December 2, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***, Revdex.com Case ID No.***; HSA Reference No Dear *** ***: HSA is in receipt
of your letter dated November 29, 2016, enclosing additional correspondence from Mr*** Again, HSA does apologize for Mr***’s frustration regarding this matter. Mr*** may go online at www.onlinehsa.com for HSA contact information. Unfortunately, there is nothing further HSA will do with respect to this matter and we will be closing our file. HSA is a service company and it is our goal to provide timely service solutions to our customersWe strive to provide the highest level of service to all of our customers and we are sorry that we fell short of that goal in Mr***’s situation. Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC *** *** Customer and Regulatory Claim Resolution Specialist

HSA has contacted the vendor and an appointment is set up with the homeowner for tomorrow to accommodate the homeowner's work schedule