Home Security of America, Inc.

The homeowner has spoken with a supervisor on this claim and the supervisor has left a message for the vendor to call in with diagnosis once the accessing has been done

The amount that HSA is approving is for the furnace itself and standard labor. The HSA contract does not cover modifications or disposal fee per the Limitations of Liability : 5.Modification charges or costs for metal fabrication, plenum work, or electrical changes necessary to satisfy the
installation requirements of a new replacement unit, and You may be charged an additional fee by the service contractor to dispose of an old appliance, system or componentHSA is not responsible for these chargesThe homeowner has taken the cash out option to have the repairs done by his own service provider

I apologize for the hold times, during our peak season we try to staff to accomodate them to reduce the waitThe record of the claim history shows that we attempted to contact you on 6/30/in the afternoon but the mailbox of the contact number provided was fullA second opinion tech was assigned
to diagnose the failure and we will await the results of this additional determinationIn regards to the ice maker repair, we do apologise for the delay and the homeowner's deductible is being refunded as a service gesture as of 7/when the home owner spoke with HSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They called and originally offered an additional $150, I am willing to accept this as the missed work wages for the MULTIPLE missed appointments by the company they hiredI was NEVER asking for money missed for waiting while the technician worked, it was for the MULTIPLE missed appointmentsIf they can re-offer the $for missed wages with the $refund of the deductible for a total of $250, this will be accepted.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
With that attitude I am canceling my insurance, as I cannot trust HSA on the day I really need them
Regards,
*** ***

The customer service number you should always call into is ###-###-####, this should provide you with someone the quickest unless you prefer to set up claims onlineWe have recently reorganized and pooled our resources with another warranty company in March which does allow us to have more service
companies available to our customersIf you still would like service I have transferred your claim to an available company in your area, the company is *** Rooter-Man Plumbing and Drain Services Ph.# ###-###-####Concerning the a/c unit issues, you can set up a claim online or call into the number I providedI would not be able to set this up without speaking to you unfortunatelyIf you would still like to cancel I have copied over the info from your contract regarding cancellations for Illinois and you would need to call the customer service number I provided to do this"Residents of Illinois: The purchaser of this contract may cancel this contract for a full refund less a cancellation fee within calendar days ofdelivery of the warranty contract, provided there has been no service providedThe purchaser may also cancel at any time and receive a pro-ratarefund for the unexpired term of coverage, less the value of any service provided and less the cancellation feeThe cancellation fee for anycancellation will be the lesser of 10% of the contract price or $Any person who, with intent to defraud or knowing that he is facilitating a fraudagainst an insurer, submits an application or files a claim containing a or deceptive statement is guilty of insurance fraud."

After further review of the diagnosis. The service provider reported to HSA that there were missing shingles from the roof as well as holes in the roof. These failures were not due to wear and tear but due to wind damage, storms and branches hitting the roof itself
HSA's
contract does not cover for damage done by ice, mud, snow or wind and any acts of God. The diagnosis is reported by the professional in that field. HSA is unable to offer coverage on the claim. Thank you

January 23, MsStacy *** Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI
RE: Jean A *** Revdex.com Complaint ID No***; HSA Reference No*** Dear Ms***: Home Security of America, Inc(“HSA”) is in receipt of your letter dated January 17, 2017, advising of the above referenced complaint. The letter has been forwarded to me for review and response I have reviewed HSA’s records regarding Ms***’s leak claim. On July 13, 2016, Ms*** placed the service request and HSA dispatched A Water Solution, Incto diagnose the leak problem. On July 18, 2016, the technician reported to HSA that the pipe to the hose bib was leaking due to freeze damage. Section F-of Ms***’s HSA plan provides that coverage does not apply when failure is due to freezing. Therefore, HSA is rightfully not responsible or liable for the repair of the leak Ms*** disputed the diagnosis and on July 20, and again on August 22, 2016, HSA offered to run a second opinion service request on the leak claim. Ms*** declined these offers and cancelled the HSA plan coverage HSA admits no liability; however, in order to amicably resolve this matter HSA has waived the $trade service call fee for the leak claim. HSA will make no further attempts to collect this trade service call fee from Ms*** Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC Marcy *** Customer & Regulatory Claim Resolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It has been well over days already and I still am waiting that is why I filed the Revdex.com complaint because there has been no progress secondarily it's very questionable as to whether the $ is even owned by the seller the seller had told me they cancel that request because I personally bought a replacement microwave the very day the incident occurred that cause this $deductible problem to begin with so I have no doubt the seller canceled the service call in the service call never took place.
Regards,
*** ***

HSA apologizes for the customers claim experience. If there are damages that were done by Ice Cube Air the customer would need to seek remedy with the vendor
The customers contract is cancellable in the state of NV, but HSA would need a written statementThe contract refund if any would be
prorated less a $cancellation fee
Thank you

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was contacted on 3/1/at 9:a.mand was informed that an HSA representative had been in contact with ***The person with whom I spoke--Brenda-- confirmed that I had paid $for the flame sensor replacement, but did not know how much I'd paid for any other servicesI emailed the receipt for the system board replacement at 10:a.mon 3/1/16, which was $
Regards,
*** ***

HSA will refund the deductible for the oven claim as a customer service gesture. A supervisor will contact the homeowner to advise of next step in this claim process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the proposed resolution of refund of fees is satisfactory to me For clarification, the allegation that we hired another contractor is incorrect and at no time were we attempting to receive reimbursement of anything other than fees for work that was never performed I await receipt of the aforementioned check in 21-business days, as promised
Regards,
*** ***

November 17, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***, Revdex.com Case ID No.***; HSA Reference No*** Dear *** ***: HSA is in receipt of your letter dated November 10, 2016, enclosing additional correspondence from Mr*** HSA does apologize for Mr***’s frustration regarding this matter. However, my previous correspondence accurately and correctly stated HSA’s position regarding this matter. HSA’s position does remain unchanged. Mr***’s contract limit ($750) has been met and any further roof repairs are not covered. HSA cannot “force” an independent service contractor to complete any non-covered repairs. Section F-states that secondary damage, consequential damage, or any damage caused by or resulting from the failure or malfunction; or any damage resulting from the actual repair or replacement itself is not covered. Based on the terms of the plan, HSA has rightfully upheld its warranty obligations and denies any further liability with respect to this matter. If Mr*** feels the service contractor performed negligent repairs causing damages, he and/or his home owner’s insurance company may contact Elite Contracting, LLC directly at Carnegie Avenue, Clairton, PA 15025; ###-###-####, to further discuss this matter as they should be insured for such occurrences. Unfortunately, there is nothing further HSA will do with respect to this matter and we will be closing our file Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC *** *** Customer and Regulatory Claim Resolution Specialist

HSA apologizes for the customers experience. The customers contract has expired on November 5, 2015. The contract covers for mechanical failures within days of labor and or days of parts. The failure that the customer is reporting is outside the terms and conditions of the
contract and HSA would not be able to offer coverage through the warranty. HSA dis advise the customer that they may contact the service provider to see how they may further assist with their current failure. At this time HSA would consider this matter closed. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

HSA apologizes for the customers claim experience. The contract does not cover for hotel stays or displacementThe customer would have to seek remedy against their own homeonwers insurance policyHSA policy is for mechanical failures due to wear and tear
the contracts are not
cancellable in the customers state.
Thank you

The charges for routing from the roof vent pipe and installing a clean out in the basement are not covered under the HSA contract. HSA covered to route the line once the clean out was installed and HSA has issued a refund check for $that was mailed out on 9/19/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

HSA can offer to cover the restocking fee to return the unit and the homeowner can choose to take the cashout option to purchase a unit with the correct dimensions. Per the HSA contract, HSA do not cover modifications to cabinets to make a unit fit. The homeowner should contact HSA with
her decision