Home Service Club Warranty Corp

The information presented here by *** *** is either new to usor not consistent with the factsShe filed a claim, we sent out a technician,he diagnosed it and provided an estimate, HSC approved and paid for the work,and the claim was doneWe later learned that the parts were taking a
littlelonger to come in but everything was on scheduleWe have since checked withthe technician numerous times and he states that he has been trying to get ahold of *** *** to finish the long approved repair butis unable to reach them. *** *** does notanswer nor call the technician backThere is no notes regarding any neglect ordamages other than the two bad parts HSC approved to replaceIf *** *** wishes to proceed with the repair, the technicianmust be able to reach her to schedule an appointment, and someone over the ageof must be present at the time of the repairOtherwise it cannot bedoneIf *** *** wishes to cancel instead, we can followthe cancellation policy of the contractPlease let us know which way *** *** wishes to proceed and we will help her proceedwith it ASAP

Thank you for replyingWe will provide the service company with the mentioned authorization

The online claims system accepts claims 24/7, *** ***'s option to file a claim was automatically blocked as her account was (and still is) in bad standingRepresentatives were available and we apologize if *** *** was not able to get throughAlthough this issue was resolved, we did it in
good faith before the account was brought to good standingAll caps are clearly states in our contract which is available to all potential customers before they sign up and to all new customers on their account home pageIt also does not state that a contractor will respond within hours*** *** is slightly misunderstanding the contract and we would be happy to go over it with her and explain and answer any questions she may haveWe have spoken to *** *** and this claim has been resolved and closed and we are awaiting payment from *** *** to bring the past due balance to zero and the account back to good standing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HSC, yes a leak is certainly a leak, and I should not worry because as you slogan says: “Relax, We've got you covered” I’ m only requesting that HSC return the funds that they received from me, in full plus the Professional Tech fee. If you think that this is an unreasonably request, then I would suggest that you rethink your customer service policy. HSC cancelled the contract, therefore I’m entitled to a full refund. HSC has only refunded a portion of the funds that this consumer is entitledHSC was paid two (2) months on a service contract that HSC said was only in effect for two weeksHSC has a balance due to this consumer of $ I will not respond further to this complaint. I will allow Maryland’s Attorney Generals, Consumer Protection Department to handle this issue with your legal department, moving forward:
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

year old dishwasher was replaced with an Amana brand new stainless steel one and it cost me $It would have been more if a repair man as to come out but I sent my account manager pictures and a detailed description of the dishwasher and they decided not to waste time and money and just go with replacementAwesome!

An *** *** *** *** spoke to *** *** and offered a resolution

This is a duplicate complaint to complaint #***Please remove it from our recordsPlease confirmit has been removedThe issue has been resolved and despite coverage issuesHSC has approved above and beyond contractual obligation and has paid its fullmaximum allowed limit towards
replacementThe service company has also goneabove and beyond their services and have done the repair/replacement on aSunday (something they do not normally offer/provide)We have spoken to thetechnician numerously, have provided payment from our side, and have spoken tohim again just now to yet again confirm that everything has been doneThecooling is in fact done and the AC is cooling the houseThe only thing thatstill needs to be installed is just the heat kit (which is not and will not beused with the current degree weather) and the service company is waiting forit to come in which they said should be any dayThe technician will be incontact with the customer including a courtesy update call shortly

This customer is no longer a customer of HSC and his account will be reviewed for warranty fraudHe signed up and intentionally misrepresented his system which was already bad with seals gone on the heat exchanger and which was
needed to be fully replaced and has since attempted complaints, threats, accusations to both our company and the technician, falsification of facts, and has even gone as far as to accused of (and this is a quote) "elder abuse" and resort to religious scare tacticsCustomer has requested to cancel, but has already initiated a charge back with his credit card company to further add on to his intentional actions of unethically bullying and misrepresenting to get what they are not entitled to which include using an elderly person and religious scare tacticsCustomer neglected to mention the chargeback in his complaint and is requesting we give in to his fraudulent demands, gift him home improvement money (services we do not provide), and issue a refund on top of itAs soon as he learned that pre-existing issues were not covered he demanded a full refund because he "did not get what he paid for" as he specifically signed up for this issueFavorable cancellation terms and an increased refund were offered to the customer as a courtesy anyway as customer service is our utmost priorityHowever, after what are now clear and evident intentional attempts, all courtesies are void and no longer offeredAny refunds will be in accordance to the contractual cancellation policyThis case is under reviewAny outstanding balances left on this contract will be subject to further actions including but not limited to collectionsHSC is an honest company and provides honest and reputable service and will continue to remain so despite such disheartening and unethical actionsWe are strictly a home warranty company and do not provide home improvement, upgrading, or remodeling services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***,
I do not agree with The Home Service Club. I did phone them saying that my system is old, approximately from 1980's and it has sat outside all of these years. Currently, the contractor did put freeon in which all leaked out in literally days. I contacted him and told him he needed to return and make the proper fixes for long term use, not just days. I received no response back from the contractor
Yesterday, I filed a small claim in the city of Alhambra because the contractor did abandon the job and did accept full payment, without returning a cent of it!
I will be sending you the written invoice that I did receive from Franco Heating and Cooling Air
Sincerely,
*** ***
P.S. The Home Service Club did lie about me...I am a very fair and honest person and I understand that my system was too old for them to warranty and I am pursuing QUALITY COMPANIES with excellent ratings to fully replace my HVAC system
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our records indicate that this claim has already been resolvedWe would also like to take the opportunity to again stress that although we try to be as fast as possible when it comes to having technicians go out, and we try
whenever possible to assign them and send them out on the same day, we cannot guarantee same day service as it depends on the availability of the local service providersWe apologize for any inconvenience and are here to help with any future claims

The information provided by the customer herein is not completeThe customer's claim was approved and his full AC system was ready to be replacedHe demanded non contractual services which we do not provide, refused his
services, and cancelled his accountSome claims and jobs do take a little longer than others and we apologize for any slight delays that the customer may have experiencedHSC has done nothing wrong or against the contract and has, in fact, gone above and beyond and offered numerous courtesies to the customer above contractual obligations which were fulfilled until the customer refused them and requested to cancel

Our first and only claim was about a week and a half long process and I feel it is good to share itAir conditioning system stopped working on us after having been barely keeping up with the really hot summer temperatures hereWe thought it was initially and wrote it off to the extreme weatherWhen it broke, however, we needed it serviced fastThough thankfully the termperatures dropped a little bit so it was more bearableWe called the Home Service Club to report the problemThe initial telephone call was quick and as expectedThe girl took down all the information she needed, asked us the needed questions, and said they will be in contact with usLo and behold, a different girl called u sback soon thereafter to let us know that a local service company will be calling us soon to set up a time to service our systemTo fast forward a little bit to save on space (the company did call, did come out, were very courteous, and looked at the unit), we receive another call from yet another girl in their heating and cooling department regarding our claimThis is where it got a little indepth and complicatedThe system as turns out was not barely keeping up because of the high temperatures, although I am sure that helped, but was loosing pressure due to a leakThis is something, among many other things, that I've learned throughout this processThe girl told me that the leak could not be repaired and that is also what caused the system to eventually stop alltogether and that due to it needing both a coil and a cmpressor that it was not worth the repairIf anyone is also not aware, I think it is important to know what we did not and that is that the coolant which our system was using is being discontinued by the manufacturers and our governement and that will cause a lot of problems for those who still have those unitsShe went on to tell us that the new unit in place of ours will use the new coolant intriduced and required and all the other good specs about itShe told us that the claim was approved and that after what they cover what our balance due wasEverything seemed swellUntil my husband decided to have another company come out to look at itA different local company which he called was already coming the same day so we decided to hold off and wait to see what they sayWhen this company came out, they first looked at the system all the same and also said that it was not worth repairing and offered to replace itWhen I told him that we have a warranty company he said that he prefers to work with us directly and when we told him what the warranty company told us he started telling us that we should use him instead and that only his system would fit and work in our houseHe said that we needed a coil by "Advanced Distributo Products" and said he would discount it and do it for the same price as the warranty companyAt this point everything seemed like a mess with too much information and my husband was already angryHe had me call the Home Service Club and talk to the same girl I spoke to and ask what in the world did the other company meanThe girl said that according to her infomration, the space for the eqiupment was more than adequateAnd she did say that sometimes an ADP coil the other company wanted to put in is needed due to sizing issues, it was not an issue in our caseSo we were between two different views and the other company was here and the man saw it with his own eyes while the warranty company was relying on information from a company they hired and my husband was leaning toward the one he calledThe girl also said that the ADP coil was actually a generic name and not a popular brand and that it is cheaper than all other brandsSo after a few days of deciding and after my husband and I disagreed on who to believe more, he went to the attic with a tape measurer to measure the space for himself and I made the decision to approve the job with the warranty company with the reasoning of this is what we have them for so it only seems right to give them a trusting chanceAnd if it does not work out we will always have the other optionLo and behold, the first company came out as scheduled and did the work as promisedIt took a total of about 4-hours which is good for such a jobThe repair man told us never to use ADP coils because they constantly fail and that he knew everything would fit from his first visit to our homeNeedless to say my husband is very happy as am IIt would have taken under a week's time to get this done had we not called another company which, needless to say, we will not ever call againThe Home Service Club made it almost too simple which originally made my husband a little suspiciousIn my mind that was part of what we were paying them forWe are now a couplf of weeks in and the new system is working swell

Information provided is not correctCustomer requested to cancel and the account has been cancelled as per their requestAn agent (*** ***) was assigned to the case and can be contacted at any time for questionsThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]You were the ones who sent a *** out to my house to check out my A/c unit...and if you screened them like you said you did and did a police check on them...none of this would of happen and I wouldn't be writing this to let people know, how you screen people...I was without a/c for days which is a health risk with somebody who takes different kinds of medicine for high blood pressure, then had to spend dollars to replace the fan and motor of my a/c that was working after it was cleaned..and now I'm scared cause this man has a weapon charge against him and have to put up security lights upand you don't think I need to let people know???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This rejection is identical to the previous oneIt is verbatim the same exact commentPlease refer to our previous replyThe limits do not "kick in" and HSC has already approved much more than are contractually obliged toHSC has waived the customers deductible and added an extra amount to the offer*** *** can accept our good will offer or decline itPlease let us know if the offer is accepted or declined and we will promptly proceed accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you SO VERY much for your assistance with this!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
From the response provided what I am hearing is that I had to call to several times to supposedly get my issue expedited in days ? Wow, where is the sense of urgency with roaring temperatures which is a health concernI have other properties that I use other warranty companies with and have never had to wait days for an approval or have to basically follow up daily to make sure make my issue is being addressedHowever, its not about the money! I have a service I am paying for and just expect a timely response, days for just an approval to fix an item is absurdMaybe, I just expected the same level of service that I received with other reputable companiesIn addition, I also failed to mention that I asked for a supervisor to speak to and I was informed they would call me, needless to say that never happenedI assume that I was asking for to much for wanting to speak to a supervisor also
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The contract is VERY clear and *** *** is attempting to blatantly commit fraudHis misinterpretations are obvious and incorrectHSC has never charged him $275.00, he paid that for non-covered repairs on his own to the technicianIt had nothing to do with us he is simply trying to get it for free at the expense of The Home Service ClubPlease refer to our previous response as to wehat happenedAlso please refer to page 3, Section D of the contract for the following:
"This Agreement covers only mechanical failures relating to the mechanical parts and components of those domestic-grade items that were in the home and in
proper and safe operating condition and permanently installed and located within the perimeter of the main foundation of the home on the Agreement effective
date“Mechanical failure” occurs when a covered item becomes inoperable and unable to perform its designated function, subject to the limitations and
conditions set forth hereinExamples of not covered: conditions that existed prior to Agreement effective date; lack of routine care and maintenance; misuse; and
rust and/or corrosion."
"The covered item will be deemed to have been in “proper operating condition” on the Agreement effective date if it was correctly located within the home, was
fully connected, was capable of successfully performing all operations commensurate with the manufacturer’s original design intention, and did not pose any
hazard to life or propertyDetermination of the operating condition as of Agreement effective date, and the nature of any failure, will be made by HSC based upon
our professional opinion, reflecting but not limited to, diagnosis made by our Authorized Service Contractors or trained direct employees."
*** *** signed up with us to get his malfunctioning central air conditioning system replaced, was in breach of contract, and obvious fraudWe have the technician's report and diagnosis on his systemWe have refunded him his monthly premium in fullWe will have our legal department work on this as this is fraudulent defamation of our companyAs a good will we are willing to not charge him for the outstanding balance for the service call that HSC paid for to the contractor who came out and offer additional $courtesy refundFree money for attempting fraud! However, this would have to be done through our legal department and *** *** will have to sign an agreement/stipulation before we can proceed