Home Service Club Warranty Corp

We have contacted the customer and this issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told for almost weeks that someone was working on the issueI was to that they were attempting to repair but if they could not they would replaceI was always fine with it being repairedThey NEVER said anything about it being a preexisting issue until I complained about the wait a few daysAll of this started on November ***If there was an issue HSC could have mentioned that back onthe *** when the repairman came outInstead I was strung along for weeksThere is NO deception thereI have been patient the entire process even with the length of timeIf I was told then that they would not honor the claim I would have simply purchased another unit and been done with itInstead it was drawn out with no communication by themI have had severely poor customer serviceThey did nothing to speed the process along I have received NO apology about the waitI have been accused of deceptionI want a written apology and my services to stopOr lack of servicesThe December payment should not be removed from my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Here are the actual facts: customer filed a claim for something that was not coveredCustomer was advised that even though it is not covered HSC would give a one-time courtesy towards the repairHowever since the repair is a bad
idea on an old and an rsystem, and the customer is well aware of it, HSC also advised that we can put that amount towards a replacementHSC cannot just replace an air conditioner just because someone wants a new one and we were already covering a large amount of money for something that was not coveredCustomer reviewed the offered options and agreed to a replacement and HSC did all the leg work and set everything upThe system installed was not generic nor bottom of the barrel nor any of the preposterous names the customer named in his complaintThe customer, in fact, was offered and received a name brand system, the largest residential system manufactured, up to code and meeting sll state and federal requirements, r410a puron and SEER efficiency system with a full honored year manufacturer's warrantyThe unit is the most commonly used brand in the US and is a latest top of the line unit capable of true SEER and from one of manufacturer's largest direct authorized nationwide distributorsCustomer then stated that he did not have the money to pay his balance and, again as a good faith courtesy, HSC offered the customer a two month payment planThis is unheard of in warranty companies and we do not offer financing of any sortsThis was strictly a one-time courtesy authorized for this customer specifically to help him out and the customer even signed the authorization agreementCustomer then called instating that he doesn't want the replacement and wants moreHe was advised that there was nothing else we can do and that the equipment was already ordered and everything was processed and approved and that he needs to make a decision now as it would either have to be cancelled and returned or installed The customer was advised that once it is installed, obviously there is no going backAnd this was after he had already reviewed all options, had all of the information, received an unprecedented good faith payment plan, signed the authorization in writing, and agreed to the numerous courtesies givenThe customer spoke to a supervisor and again, agreed for the final time and asked for it to be done quicklyThe customer always had the option to go on his own with his own company but chose our option as it was the best oneThe customer cannot do this job for the claimed in his complaint unless he gets free labor, free flush, free materials, free disposals of both EPA regulated freon and the old units, free expansion valve and free conversion to r410a, etcNot to mention the equipment he would get would be the generic one he himself mentioned or would be an unwarranted discounted, or possibly, used unit from an online unauthorized distributorCustomer's claims are not in line with the facts or reality in any way and the statement is highly untrue and highly unethicalThe fact that the customer made such a complaint is not a surprise as it was evident that he mayAt this time HSC will write off this absurd complaint as a misunderstanding of sorts or just an emotional outburstHowever, if it becomes evident that it is an intentional attempt at defrauding our company, then the account will be sent for investigation and all courtesies would be void and outstanding balances billedIt is extremely disheartening to such complaint especially when numerous courtesies and help way above and beyond contractual obligations was offeredCustomer received a $courtesy towards his system, a top of the line system with a year manufacturer's warranty, conversion to modern puron, and a no interest payment planNo further courtesies can be offered on top of everything already done and any further attempts such as this would be handled accordingly

Please note that EVERYTHING stated in the original complaint is blatantly falseShould ANY information be needed for this please let us know and we will be happy to provide it, including but no tlimited to statements from the professional mechanic that went out and inspected the subject
house/systemCustomer filed a claim for his AC system and we sent out a profesisonal tech to diagnose itTurns out ***'s unit is perfectly fine, works perfectly fine, and is not in need of any repairsHalf of it is simply too small for the house*** *** just recently purchased this houseThe inside part of the system is approximately years old and is a ton system (the right size for the home)The outside part, however, is years old and is only ton (too small)Whoever replaced that outside system before *** *** purchased the home and moved in, simply put in a much smaller unit, likely to save money as they were selling the homeThe system works fine and has no malfunctions, tech thoroughly indpected and diagnosed itThere is cold air coming out of all the vents and the downstairs is cooling fineIt simply struggles to cool the upstairs, which is about 8-degrees warmer, because it is not meant to do so*** *** signed up with our company to get his unit upgraded to a bigger and better one, and when we found out what happened he proceeded to write negative complaints about our companyPlease note that we are a home warranty company, we cover electrical and mechanical failures due to wear and tearNOT upgrades or replacements for remodeling or home improvementWe could cancel *** ***' policy and issue a pro-rated refund less any service call fees we paid out on his claim, as per our contract, but our legal department is working on this now and any and all agreements or resolutions have to go through themPlease close this case and feel free to contact us for any questions or paperwork regarding this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:HSC is correct in stating that they communicated the amount they are willing to pay towards the replacement of the pool pump in a timely basis I would like to know where in the contract it states there is a "maximum amount allow" or a cap amount per work order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[These claims are absolutely false, immediately after I filed the complaint with Revdex.com they canceled the account They claimed fraud on our account, our claim still remains that they maintain that the decision by their technician was correct( he said the heat exchanger had failed) whichthey say was a pre-existing conditionThe original installer rejected that statement saying that the heat exchanger was not defective, after having to pull the machine and replace it because the mother board was bad We did not get any response from them when we informed them of that error *** stated that the misdiagnosis was a common response that even Consumers Energy often makes because the Pulse furnace was unique in its use of a vacuum switch We mentioned the elder abuse because the house was cold for days waiting for their response and we made frequent calls during that time too We were not attempting to have home improvement and we did not reverse any credit card transactions They are simply trying to get out of their liability
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has not been resolved due to previous and continued level of subpar customer service I've received from HSCAt this point I believe it is obvious why this company has not been accredited by and received over complaints to the Revdex.comThe accusations being made by HSC about my attempts to disregard the contract and dictate costs are equally preposterousHere are the FACTSOnce this claim was created I waited for a week while HSC "verified serial numbers" with the contractorYet, when I spoke to the contractor myself I was told that they have not been contacted since the day they left my house and HSC had all information required to move along with this claimI was told the same thing each time that I called in "Sorry we are verifying serial numbers with the contractor to make sure the right part gets ordered." So at this point I'm a bit agitated and confused as to who is being untruthful but eager to move along with my repairIt isn't until I get the total price of the unit that I decide to do my due diligence like any customer would doI look at other prices of A/C's similar to the one being suggestion for comparisonThis is where I see the discrepancy in pricing and so I ask the Claims Supervisor (*** ***), Is it possible to get a lower price model? Because I see a few on various websites listed cheaper than what your offering2. Can I choose which model is being installed in my home? She answered both of those questions with "No. Our policy is our policy but you are more than welcome to cancel your service and go with another contractor." Some customer service you provide if you continually give your customer the option of cancelling his serviceA little effort to help would be niceA few important points hereNever did I get anyone to try and buy another "unwarranted model" online to get out of paying full price for a new unitI sent 2-emails with model numbers for mere reference that other models of A/Cs were a match for my home as stated and recorded in our phone conversations. When I ask to see or if we could go over these policies preventing her of doing either I was told "No. But Sir you can cancel your service if you'd like" I finally give in and say "Ok, well at the least can I get a copy of an itemized receipt so I know what I'm paying for?" Again I'm told "NoSir I've given you all the information I have you are more than welcome to cancel your service if you don't want to move ahead with HSCIt has become apparent now that this is clearly an issue of horrendous customer service and incompetenceI was later told that she could provide me with an itemized receipt which she sent via emailI then had to explain exactly was an itemized receipt was and what it looked like to her because she clearly has no ideaThe fact that when I ask questions about a service that I'm paying for to ensure that I'm getting treated respectably and not being scammed yet I'm continually offered to cancel my service is absurd to meLastly I contact the contractor once again and to my surprise Samantha has just spoken to them and told Keith (Owner) "Do not speak to Mr.*** about my claim." This would be understandable if there were attempts to contract him directly to find a lower price but this was not the caseIn all of our conversation we only spoke about timeline to see whose end the hawas on, HSC or hisDuring this conversation he did express concern himself because he thought it was absurd someone from HSC would portray themselves and their company in this manner and that it indeed gives his business who only operates off word of mouth a bad name to customersThis call was later denied by Samantha. After seeing the amount of complaints this company received and the nature in which they occurred I began recording my phone calls for my recordI felt as if I each time I spoke to Samantha on the phone my words and intentions were being mischaracterized and that she was being extremely untruthfulIt should be obvious that this was my only defense to ensure my words weren't being twisted and manipulated in order to gloss over the level of customer service not being upheld by a company that preaches it. I see now that this was lost on Samantha as well as whom ever has written this letterYet, once I did begin recording my phone conversations something strange started happeningOutside of Samantha actually attempting to act respectable she went against her previous policy and said she could look into other model numbers for me and offer different pricesNot only that but during our previous phone calls when I asked to speak with someone to make a complaint I was told that I could only call the customer care line and that she did not have any supervisor to make a complaint to I later found out that speaking with a supervisor not within the Claim Department is the proper procedure and Samantha was either being purposefully obtuse or just purposefully facetiousEither way I find to be unacceptable and apparently so does HSC because this is one of the five areas it has informed the Revdex.com is would make changes toSo in closing, this entire response is clearly speaking to at least of the areas to where HSC has already agreed to make changes toI've been lied to and decisively lead down the wrong path by a customer service department/Claims manager who clearly needs a lot more training and handholding. Looks like there is much work to be doneHopefully this isn't over the head of whom ever chooses to review it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue was not pre-existing! The Home Service Club is trying to tell me that because the inside of my dishwasher was dirty and HSC does not cover for items that the customer fails to clean, they are deeming it a pre-existing issue! Of course the inside of a dishwasher is going to be dirty when it doesn't clean dishes correctly! That was the whole point of calling them to come service my dishwasher! It was working properly weeks prior to my service call to themPlus, I did not have service and coverage for the month of February(which is what I'm looking for the refund of $for)I had service for January and paid for January-that's not an issueFebruary's payment is the issueThere is nowhere in their contract that states anything about pre-existing issuesShe also states that I requested to cancel when the specific issue was not coveredDo you mean my dishwasher not working properly and cleaning dishes properly? That is covered by my contractI have read the contract in fullI have no idea what courtesy this person is talking about eitherBeing that HSC did not want to honor their contract, I want to be refunded my full February monthly amount of $I don't know anything about any cancellation fees my rate being pro-ratedNone of this was mentioned when I signed up with Cathryn back in DecemberIf they are offering a refund to me that is close to the $I am requesting, I will accept itSo far, they have not mentioned how much they are offering to refund me for a month that I had no coverage with themThey are a horrible company and try to do anything to get out of paying for repairs!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While we respectively disagree based on all of the information that we have, we have offered *** *** a full settlement on this issue and are awaiting her response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am the one who is owed money for the losses we had during the installation of the hot water heaterAlso during our conversation you mentioned a few times telling me that your company hates liarsPlease read below because I have photos, whitnesses and the truth.
This is in response to your email letter on June ***
asking for a reply to the correspondence that you received from the Home
Warranty Service Club in which they state the following:
*** ***'s account was on hold due to outstanding
balances from numerous previous claimsWe have spoken to *** once and let
him know and he stated that he will call us backWe have since been trying to
contact *** *** many times on a daily basis and are unable to reach himHe
does not answer nor return our phone callsThe customer can contact us and we
will address any outstanding issuesThank you
Now my response: Never was I informed by the Home
Warranty Service Club that my account was put on HOLD until last week SIX MONTHS
AFTER MY ISSUES WITH *** *** AND THE unprofessional installation of the hot
water tank when I had received a call from a *** *** *** @ ###-###-####
extension ***During that conversation *** *** was very disrespectful, making
accusations about how his company doesn’t like liars and also informing me that
he had a signed affidavit from the Independent contractor *** *** in regards
to that his company did not cause any excessive personal property damages and
that there was no flooding from the installation of the new water heater done by
his company during the installation of a hot water heater installed by his
companyI then informed *** *** that I don’t steal or lie and that I do have
a high level of integrityHe then questioned my honesty and went so far as to
even bringing up a slip and fall legal case that happened in June of He also
informed me that he spoke to the defendant CVS about my case in which they indicated
to him that they saw me running up some stairsThis CVS case has nothing to do
with this matter and for him to even bring up a past lawsuit that they (The
Home Service Club had no interest in shocked meIt shocked me so much that I
immediately called my wife and attorney who asked me what does this have to do
about my warranty with my homeWho in god’s name would bring up such
information that has NOTHING TO DO WITH THIS PRESENT WARRANTY ISSUE? What kind
of company would say such things to a customer bringing up unrelated issues
with no that has no bearing on this present issue at hand now! I’m sorry but the
only individuals that I mentioned my injuries to from a fall at CVS was to ***
*** the independent contractor and his nephew due to the difficulty that I
had going up and down stairs to the basement where the water heater was and
that I hopped that they wouldn’t ask me for any heavy physical lifting helpHow
does the Home Service Club or any of these individuals working for them know
more than my three doctors caring for me? So as you can imagine this is one
reason why I didn’t feel like speaking to or calling *** *** ever again!
Now to the details of this investigation
On 12-**-I noticed that there was a puddle
under one of the water heaters in which I have water heaters in my basement
each connected to each otherAfter noticing that the puddle was getting larger
under the water heater I decided to call the Home Service Club (HSC)They had
a *** *** *** call me introducing himself as a representative with the
company who said that he would come out and replace the water heater after I
informed him of my situationPrior to *** *** coming out I called a few
companies about multiple types of solutions and was quoted anywhere from $
to $A few days later I received a call from *** *** nephew informing me
that he was coming out with the new water heaterHe arrived in a timely manner
and proceeded with removing the old unit and installing the new unitDuring
the installation process *** *** nephew said that he needed to go to the
store for some parts he asked me where was the closest Home Depot was and I
informed him that there was one about miles away and he informed me that he
would be right backHe arrived back and hour and a half later with the part he
neededAfter removing the old water heater he started to install the new heater
and said that he once again needed to go to a Home Depot and get some
additional parts and off he wentAn hour later he returned with some
additional partsDuring the installation he started working with the other
water heater and asked me why I had a hand held sprinkler nozzle on the spigot
of the other water heater that was not being replacedI informed him that I
put it on there because it was easier to drain the unit when needed for
cleaningHe then started to disconnect that spigot and when he did water
started shooting across the room saturating numerous boxes and flooding my
basementHe frantically started trying to stop the water from shooting across
the open basement by just putting his hands in front of the shooting water
causing the water to divert in all directions drenching him and meI grabbed a
kids sand bucket that was down in the basement and I held it in front of the
spigot for him while he tightened the spigot helping him to prevent any further
saturation of the basement areaAfter we got it under control his nephew as he
started tightening the spigot I went over to some of the boxes that took the
brunt of this muddy, rusty looking type water and immediately started removing items
like framed photos of the family and kids along with a few autographs, dolls
and electronicsAfter his nephew saw me pulling out a large amount of items his
nephew stopped what he was doing and started to assist me with this chore of
removing many wet and dripping items from some of the boxes apologizing
continuously while trying to help me minimize any possible damage ***’s nephew and I started
pulling out of the boxes framed photos, autographs and other items that were
entirely drenched many dripping with this murky looking water these items were
wrapped in moving paper and stored in boxesSome boxes were open at the top
and some were sealedWater was also leaking in from the bottom of the boxes because they were on the basement concrete floor
After his nephew saw all this he was very apologetic
and seemed to be freaking out a little bit and I could see it on his face he then
said he needed to go back to the store to get a mop to help clean up the area and
I then asked him to please call *** and inform him immediately of what just
transpiredAfter his nephew left my son brought down a janitorial mop and
bucketI then started to mop out the drenched affected area cleaning with my
son the best we could doI also took some photos just in case I needed some
verification on the issues that just took placeHis nephew returned an hour
later and informed me that *** would call me the morning
After the installation of the water heater the
nephew and I went upstairs and spoke about what just transpired and he was very
apologeticI asked him how long has he been doing this and if he personally
was licensed he informed me that he was even though I never saw anything
related to him being licensedWe talked a little while and I asked him if he
knew how I could stop my kitchen faucet from being so loose at the base and he
took a look at it and then proceeded to tighten a part from under the sink in
less than a minute and said that I would not have any other issues with that
(still loose today.) It was a nice gesture from him and I tipped him $for
thatHe then said that he needed to collect $for the service work which
I knew ofI asked if he wanted a check or cash and he said that cash is always
bestWe both laughed I had $left
in cash on me now after giving the nephew $for the tightening of the
kitchen faucet and then had my son who was watching TV in the room where we
were to please get me $dollars quickly if he had it so that I could pay the
$service chargeWhen I asked for a receipt I was informed that I would get
one from *** because he didn’t have any paperwork for me to sign and that ***
was calling me the next day and that he would get me oneThere was no
paperwork ever given to me except for the paperwork he had for the warranty of
the hot water tank
This installation should have not gone over hours
max and it took ***s nephew over hours for him to install the one water
heaterMy dad was a developer who I worked for and my best friend is a
developer and my friend said for this to take hours in unheard of
The next day which was Saturday *** called and came
out as promised and I showed him the freezer that seemed to stop working when
water went everywhere and some of the damaged frames, photos and autographs and
(he seemed to really not care) because he said for me to inform my wife not to worry
because he would cover all damages that we incurredWhen he looked at the
freezer he mentioned that the water could not have damaged the TRUE T-
because the compressor was sealedFunny I felt very strange with his answer but
I was already upset with what had previously occurred the day beforeI called
*** later that day I informed him after speaking and showing the frames to the
place across the street in *** *** they told me that the frames alone would
be about $not counting the family photos, two collectable Christmas Barbie
dolls from when my twins were born and two baseball autographs that were
damaged from the installation of the hot water tank*** never gave me any
paperwork regarding the installation nor did he give me a receipt when he came
out
After ***
was informed of these costs he again said not to worry and please not to bother
calling the warranty company about thisAnyway, I called the warranty company
the next week and informed them of everything that I went through with the
installation of the water heater Then *** called me and said that I owed him
another $and I reminded him of all the damages that we incurred and who
was taking care of this? He told me he would and I never heard back from him
personally or from The Home Service Club!
Since after dealing with *** *** I have had my
oven worked on in late February of with no issues to my knowledge or of
any other costs per *** or his Appliance Tech except that I had to call The
Home Service Club on behalf of Appliance Tech when three weeks passed without Appliance
Tech receiving their check for services rendered for the repair of my Dacor
oven
Now here it is (6) six months since the water heater
incident and never hearing anything from anyone at the HSC about what *** was
going to take care of for the damages we incurredMy Ty Cobb Autograph alone
that was damaged in its frame by this nasty saturation of water from the water
heater incident lost over 50% of it’s valueI took it as a lesson learned because
every time I call the HSC I speak with ***, *** (or someone similar to
this name) requesting not to use *** *** companyIt seems rather funny that
I always need to tell the support side as to why I do not wish to use ***s
Company On this issue with my A/C I had
J&R Service Repair call me about my A/C but they could not come out for
over a week and after complaining to the HSC about the time issue and that we
are suffering here in my home with four kids they had *** call me againThis
is strange Do they not understand what’s going on when I have mentioned it to
them originally in December and again to use him when I had my Dacor over
repairedAnyway, ***s nephew came out told me what was needed after he spoke with
*** and after *** spoke with HSC nothing has been done except that now I owe
them moneyI have photos of all the water issues brought fourth on me by their
negligenceHSC is responsible for all my damages and I have let them know of
my issues since December of 2013!
This past week The Home Service Club took another
$from my wifes account when our account was so-called put on hold per HSC
They need to stand up and take responsibility for their contractors if their
contractors don’t stand up for damages they causeI have my photos and will be
more than happy to forward them to the Revdex.com in New YorkIt has been a month as of
today since I first notified HSC about my air conditioning issue and I only found
out last week about *** not taking care of his commitment to me and to HSCSolet
me say again that it’s been months for HSC to speak to me in an
unprofessional way about this present issue only after using them in Feb
for my oven and now that I need a New A/C Unit*** *** needs to not make
accusations that are not trueHSC can dislike liars all they want but they
need to look at their independent contractors before pointing fingers at their
customers! That’s what service is all aboutIt’s not me who needs to address
specific issuesI will stand firm with my accusations because they are true
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reply to this complaint is the very same response that I received on the phone when I tried to resolve this issue. I NEVER sought out or received a second quote from anyone at ANY time, and NEVER said that I did. What I told the operator was that I spoke to their technician, who told me that he quoted $and NOT $5000, as they reported to me. They originally said they would contribute $toward replacing both units, and that my part would be $3500. When I found out from their technician that he actually quoted them $and NOT $5000. I tried to get them to call him and they refused. I just don't understand why they would tell me the total cost was $when their own technician said it was only $4000. Again, I NEVER got a quote from anyone. All I am asking is for Home Service Club to allow the technician to replace the inside and outside AC units with new units for the actual price he quoted them. If they contribute $like they originally said they would, it would cost me $out of pocket instead of $3500. On a side note - the last time I spoke to the Home Service Club representative, I told her I would go ahead and take the $and replace the units. At that time, she told me that offer was no longer available because I spoke to the technician myself. Since I did that, I was basically getting an outside quote and they would now only contribute $toward the repair. I cannot seem to get through to anyone at Home Service Club that I NEVER got an outside quote. There is nothing in the contract that says I cannot speak to their technician that they sent to my house. They absolutely refused to listen to me when I tried to explain this to them. I have since spoken to the technician again and he said the cost to replace the units is still $4000. All I want is for Home Service Club to honor the quote that their own technician gave and contribute the $that they originally offered instead of trying to punish me for disagreeing with them. The letter that they sent me to sign is a release of responsibility for them and a promise from me that I won't complain about them or spread negative comments. I should NOT have to sign that document because I want their technician to replace the units. I AM NOT using another technician and never was. I am ready and willing to put this behind me and move forward. I would like Home Service Club to listen to me and treat me with the respect that any other customer would be treated with. Please work with me and not against me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** has confirmed that our part was paid and that the balance will be billed to *** *** again and if it is not paid it will be sent to collectins on *** ***HSC has paid the maximum amount allowed per the contract term for his claim and has subtracted from his check only the amount he requested and not the full balance due to *** *** as he said he will pay the balance himselfThis case is now considered CLOSED by HSCPlease remove it from our records as there is nothing to do here, it is now apparent that it is simply an attempt to get HSC to cover what *** owes the service companyShould this case not be marked resolved it will be sent to our legal department as there is no further action to be taken on the part of HSC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have said what I can, you can't ask for the inspection report now if you didn't ask for beforeit is the warranty company's job to do the inspection not ours
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am insisting on my compliant and I am demanding this business to provide me with the following:
-Copy of the recorded phone call with Stacey C*** on June *** in which the business said I threatened to get the system replaced-Proof that I was rude to customer service as they claim, such as records of the phone calls which they should keep record of.
-Copy of the voice messages this business claims I left to the contractor expressing satisfaction with his service
-Written apology for the accusations this business made against me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My point is this; on their website, they claim that a homeowner should not have to worry about costly repairss you can see in the attached, the warranty didn't even cover the cost of the service, never mind replacement item and materials$limit on this item is way too lowSecondly, if you don't know to ask what the limits are, then finding that information is only readily available to you after you have a contract with them, not beforeThis practice is misleading at best.
Yes, today I am a more experienced consumer on Home Warranties and will try to avoid such costly mistakes in the futureI do think business such as these should be more up-front about the terms and limits and what the actual costs are for repairsAnother example, if I had to replace my AC unit for whatever reason, the $they allow, would again, only cover 20% of the costMy plumber - sorry, their plumber told me that! The other point here is they allow for up to $500, but then take your deductible from the $500, so you really only get $This make the warranty policy a joke at best.No further action is required by Revdex.comHSC has agreed to pay $on my claimI will not be renewing my policy with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have contacted the customer and are awaiting their response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have spoken to *** *** numerously and hvae contacted her again todayShe was offered a couple of options for resolutinos and is not sure how she would like to proceedWe will contact her again tomorrow to see what other options there may be

This is not a customer of HSC and has nothing to do with our services or products.This is a disgruntled former employee who has stolen property and equipmentfrom our company, billed us and was paid for work she never actually did, hasposted proprietary company information online as
well as slander anddefamationShe received some test emails from our testing server with fakeinformation and used it as yet another illegal act she can do against ourcompanyA police report is being filed in both her alleged places of residenceand legal action is being considered as wellPlease remove this from ourrecords as it has nothing to do with our business and everything to do with thecomplainant's criminal intent