Hello: Thank you for your inquiry on behalf of [redacted] It certainly appears that a packaging error occurred when the Perfect Choice was shipped to her The receiver wire to make the correction is currently en route to *** [redacted] I would ask that [redacted] test the unit with the correct speaker wire; it is my hope that it will work for her beautifully Once she has deemed the unit to be satisfactory, it would be my pleasure to swap the complete unit out for a beige unit in keeping with her skin tone I have attempted to reach out to [redacted] personally to apologize for the error and to ask that she try the silver unit with the corrected speaker wire with the understanding that we will exchange the unit at no expense to her should she wish to receive the beige unit I am hoping that she will contact me soon so that we might discuss this.Best Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Regards, [redacted] UPDATE: The shipping company did call me today, 10/23/ at 2pm to arrange pick up of the chair They are coming on Tuesday, 10/27/between 8-noon to pick up the lift chair.Thank you very much!
Hello: Thank you for your inquiry on behalf of Norman [redacted] , Reference # [redacted] I have spoken to Mr [redacted] and we have reached a solution that is amenable to him Should you have questions, please feel free to contact me directly.Sincerely,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Thank you for your inquiry After reviewing the sales call, it would seem that there was a misunderstanding Because of the customer's girth, the agent placed an order for a larger chair Unfortunately, the chair ordered does not lie as flat as the chair the customer originally called to inquire about Because of the misunderstanding, we have issued a credit in the amount of $to the credit card on which [redacted] order was originally billedThank you again for your inquiry [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their proposed action is to talk to my daughter, [redacted] *** I asked them if I had my daughter call, would they consider having the chair returnedTheir response was absolutely not I can have my daughter call them if they will take they chair backMy claim is against their advertising claims, and lying to consumersI will be satisfied with being able to return the chair and a refund of my money [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Hello and thank you for your inquiry on behalf of [redacted] *** Her refund in the amount of $was issued on 5/3/ We contacted her on that date and confirmed the refundBest Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] *** We apologize for any delay she has experienced in receiving her refund for the return of this chair While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $ Thank you again for contacting us.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] , # [redacted] I have spoken to MrsJ [redacted] and, together, we have come up with two options to resolve her concern She will contact me when she has made a decision on the route to take If you have questions or I can be of further assistance, please contact me directly.Regards,Jo H [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] @richmond.Revdex.com.org Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***
Hello, and thank you for your inquiry on behalf of [redacted] ***. It is my pleasure to respond. We apologize for any frustration and inconvenience Ms. [redacted] has experienced as the result of her purchase. On 4/27/16, Ms. [redacted] ordered one of our remarketed chairs; this means that the chair... that was ordered had previously been shipped and returned very quickly. The manufacturer inspects the chair to ensure that it is mechanically sound and free of all but the most minimal blemishes. This is explained to the customer at the time of the sale and offered to the customer at a significant discount. The manufacturer assures us that the chairs sent are very clean. Ms. [redacted] contacted us on 5/9/16 and described to us that the chair she received was very dusty and in need of cleaning. She asked that we have someone visit her home to have the chair vacuumed. On June 3, 2016, Ms. [redacted] indicated that a servicer came to the home and inspected the chair and took photographs of the debris removed from the chair but did not clean the chair. Upon checking with the manufacturer, we were told that the chair had been cleaned prior to the visit from the servicer. On 6/16/16, after receiving the response from the manufacturer, we attempted to reach Ms. ***. On 6/17/16, we again attempted to reach the customer to suggest that we either make arrangements to have the chair returned or issue a credit in the amount of $300.00 to cover the cleaning of the chair; a voice message was left for her requesting that she return our call. On 6/23/16, we left another voice message for Ms. [redacted] asking if we might issue a credit of $300.00 for her trouble or make arrangements for the chairs return or exchange. On 6/28/16, we called and left another message for Ms. ***, again apologizing for the issue and requesting that she call us. On 7/22/16, we spoke to Ms. [redacted] and she indicated that she would make a decision on if she wished to have the chair returned for a full refund or if she would allow us to have the existing chair removed and replaced with a brand new chair.On 7/25/16, we left another message for Ms. [redacted] asking that she contact our office to provide us with a direction commensurate with her wishes. We are eager to hear from her so that we might resolve the issue. -Jo H***
Thank you for your note; I believe that I responded to you last week The issues with this customer's order have been addressed and the custsomer and I have been in contact several times She indicates that she is satisfied with her chair at this point Thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** ***, #***. I am pleased to respond.Ms*** ordered the Perfect Sleep Chair on 11/3/18. A member of our verification team spoke with her after her order was placed and before it was submitted to verify the accuracy of
the information on the order and to confirm that the chair was suited to her size; the return policy for the chair was also explained and to Ms*** who confirmed her understandingMs*** requested a medical rush on the delivery of her chair due to health issues she was experiencing. Due to her situation, she was not charged for the medical rush. shipping on chairs is $***.**; the sales agent who placed the order provided Ms*** with a discount on shipping and charged her only $***.**.When Ms*** refused the chair, she indicated that she had already contacted her credit card company to initiate a chargeback. She did not contact us until after the refusal, and per her communication, after she initiated a dispute with the credit card company. When she contacted our office, we advised her that, because she refused the chair, she would be responsible for original and return shipping unless the chair was delivered damaged or defective. It does not appear that the chair was delivered either damaged or defective; the delivery company notified us that she was returning it because she did not like it. On December 28, 2017, we issued a credit to Ms***'s credit card in the amount of $***.**. This represented a deduction of the original shipping for which she paid $***.** to have the chair delivered and return shipping of $***.**. Again, had the chair arrived damaged or defective, Ms*** would have received a ***% refund of all monies paid. Surprisingly, Ms*** has not contacted our office since her initial call on 11/17/17. She did not contact us when the dispute with her credit card company was denied and she did not contact us when we issued the credit to her credit card company. However, in the interest of good customer service, I have taken the liberty of issuing a credit of $***.** to her credit card. We are confident that this will satisfy the customer and the Revdex.com. Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf od *** ***, ***. I am pleased to respond. Mr*** contacted our office in November requesting service for his King XL Chair. Numerous attempts were made to request service through the manufacturer who maintains the
service warranty. We apologize for the delay in repairs.I have spoken with *** at ***, the manufacturer of the chair. He has assured me that the repair parts for Mr*** chair will be delivered to Mr*** on Friday, December 22, 2017. Upon receipt of the parts, Mr*** should call *** at *** at *** and refer to order #***. At that time, *** will make arrangements for a servicer to visit Mr*** and make the necessary repairs to the chair.Again, we apologize for the delaya that have occurred in repairing Mr*** chair.If I can be of further assistance, please feel free to contact me directly at ***.Best Regards,** ***
Hello: Thank you for your inquiry on behalf of [redacted] It certainly appears that a packaging error occurred when the Perfect Choice was shipped to her The receiver wire to make the correction is currently en route to *** [redacted] I would ask that [redacted] test the unit with the correct speaker wire; it is my hope that it will work for her beautifully Once she has deemed the unit to be satisfactory, it would be my pleasure to swap the complete unit out for a beige unit in keeping with her skin tone I have attempted to reach out to [redacted] personally to apologize for the error and to ask that she try the silver unit with the corrected speaker wire with the understanding that we will exchange the unit at no expense to her should she wish to receive the beige unit I am hoping that she will contact me soon so that we might discuss this.Best Regards, [redacted]
Complaint has been resolved, thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Regards, [redacted] UPDATE: The shipping company did call me today, 10/23/ at 2pm to arrange pick up of the chair They are coming on Tuesday, 10/27/between 8-noon to pick up the lift chair.Thank you very much!
Hello: Thank you for your inquiry on behalf of Norman [redacted] , Reference # [redacted] I have spoken to Mr [redacted] and we have reached a solution that is amenable to him Should you have questions, please feel free to contact me directly.Sincerely,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Thank you for your inquiry After reviewing the sales call, it would seem that there was a misunderstanding Because of the customer's girth, the agent placed an order for a larger chair Unfortunately, the chair ordered does not lie as flat as the chair the customer originally called to inquire about Because of the misunderstanding, we have issued a credit in the amount of $to the credit card on which [redacted] order was originally billedThank you again for your inquiry [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their proposed action is to talk to my daughter, [redacted] *** I asked them if I had my daughter call, would they consider having the chair returnedTheir response was absolutely not I can have my daughter call them if they will take they chair backMy claim is against their advertising claims, and lying to consumersI will be satisfied with being able to return the chair and a refund of my money [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Hello and thank you for your inquiry on behalf of [redacted] *** Her refund in the amount of $was issued on 5/3/ We contacted her on that date and confirmed the refundBest Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] *** We apologize for any delay she has experienced in receiving her refund for the return of this chair While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $ Thank you again for contacting us.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] , # [redacted] I have spoken to MrsJ [redacted] and, together, we have come up with two options to resolve her concern She will contact me when she has made a decision on the route to take If you have questions or I can be of further assistance, please contact me directly.Regards,Jo H [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] @richmond.Revdex.com.org Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***
Hello, and thank you for your inquiry on behalf of [redacted] ***. It is my pleasure to respond. We apologize for any frustration and inconvenience Ms. [redacted] has experienced as the result of her purchase. On 4/27/16, Ms. [redacted] ordered one of our remarketed chairs; this means that the chair... that was ordered had previously been shipped and returned very quickly. The manufacturer inspects the chair to ensure that it is mechanically sound and free of all but the most minimal blemishes. This is explained to the customer at the time of the sale and offered to the customer at a significant discount. The manufacturer assures us that the chairs sent are very clean. Ms. [redacted] contacted us on 5/9/16 and described to us that the chair she received was very dusty and in need of cleaning. She asked that we have someone visit her home to have the chair vacuumed. On June 3, 2016, Ms. [redacted] indicated that a servicer came to the home and inspected the chair and took photographs of the debris removed from the chair but did not clean the chair. Upon checking with the manufacturer, we were told that the chair had been cleaned prior to the visit from the servicer. On 6/16/16, after receiving the response from the manufacturer, we attempted to reach Ms. ***. On 6/17/16, we again attempted to reach the customer to suggest that we either make arrangements to have the chair returned or issue a credit in the amount of $300.00 to cover the cleaning of the chair; a voice message was left for her requesting that she return our call. On 6/23/16, we left another voice message for Ms. [redacted] asking if we might issue a credit of $300.00 for her trouble or make arrangements for the chairs return or exchange. On 6/28/16, we called and left another message for Ms. ***, again apologizing for the issue and requesting that she call us. On 7/22/16, we spoke to Ms. [redacted] and she indicated that she would make a decision on if she wished to have the chair returned for a full refund or if she would allow us to have the existing chair removed and replaced with a brand new chair.On 7/25/16, we left another message for Ms. [redacted] asking that she contact our office to provide us with a direction commensurate with her wishes. We are eager to hear from her so that we might resolve the issue. -Jo H***
Thank you for your note; I believe that I responded to you last week The issues with this customer's order have been addressed and the custsomer and I have been in contact several times She indicates that she is satisfied with her chair at this point Thanks [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** ***, #***. I am pleased to respond.Ms*** ordered the Perfect Sleep Chair on 11/3/18. A member of our verification team spoke with her after her order was placed and before it was submitted to verify the accuracy of
the information on the order and to confirm that the chair was suited to her size; the return policy for the chair was also explained and to Ms*** who confirmed her understandingMs*** requested a medical rush on the delivery of her chair due to health issues she was experiencing. Due to her situation, she was not charged for the medical rush. shipping on chairs is $***.**; the sales agent who placed the order provided Ms*** with a discount on shipping and charged her only $***.**.When Ms*** refused the chair, she indicated that she had already contacted her credit card company to initiate a chargeback. She did not contact us until after the refusal, and per her communication, after she initiated a dispute with the credit card company. When she contacted our office, we advised her that, because she refused the chair, she would be responsible for original and return shipping unless the chair was delivered damaged or defective. It does not appear that the chair was delivered either damaged or defective; the delivery company notified us that she was returning it because she did not like it. On December 28, 2017, we issued a credit to Ms***'s credit card in the amount of $***.**. This represented a deduction of the original shipping for which she paid $***.** to have the chair delivered and return shipping of $***.**. Again, had the chair arrived damaged or defective, Ms*** would have received a ***% refund of all monies paid. Surprisingly, Ms*** has not contacted our office since her initial call on 11/17/17. She did not contact us when the dispute with her credit card company was denied and she did not contact us when we issued the credit to her credit card company. However, in the interest of good customer service, I have taken the liberty of issuing a credit of $***.** to her credit card. We are confident that this will satisfy the customer and the Revdex.com. Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf od *** ***, ***. I am pleased to respond. Mr*** contacted our office in November requesting service for his King XL Chair. Numerous attempts were made to request service through the manufacturer who maintains the
service warranty. We apologize for the delay in repairs.I have spoken with *** at ***, the manufacturer of the chair. He has assured me that the repair parts for Mr*** chair will be delivered to Mr*** on Friday, December 22, 2017. Upon receipt of the parts, Mr*** should call *** at *** at *** and refer to order #***. At that time, *** will make arrangements for a servicer to visit Mr*** and make the necessary repairs to the chair.Again, we apologize for the delaya that have occurred in repairing Mr*** chair.If I can be of further assistance, please feel free to contact me directly at ***.Best Regards,** ***