Thank you for your inquiry on behalf of *** ***, complaint number ***. It is my pleasure to respond. As is our case, we always contact our customers to confirm the details of the purchase and review our policies on returns and exchanges. The order was placed for
two chairs on 1/26/18. We reached out to Ms*** on 1/27/and spoke with a lady who identified herself as ***, Ms***'s cousin and caregiver, who lived with her. The second chair was for the caregiver, based on what I heard on the verification call. Twice during the call, the verification agent advised *** to look the chair(s) over carefully at delivery to ensure that they were suitable because they could only be returned if they arrived damaged or became defective within the first days. The customer's caregiver indicated her understanding. We received a call on 2/14/from a lady who identified herself as Ms*** and requested to return the chair. The called sounded very much like the caregiver based on the recorded calls. She indicated that there was nothing wrong with the chair but she had used if for an hour and found it uncomfortable. The agent with whom she was speaking reiterated the return policy and explained that this had been shared with her before the chair was billed. The caller then suggested that the chair was defective. The agent offered to have the calls reviewed and to have a manager call her and she declined.She requested cancellation of the second chair. We made the arrangement to stop shipment on the second chair and we refunded the credit card used for $***.**Normally, a customer is responsible for original and return shipping on refused/intercepted chairs, but in this instance, we provided a full refund for the undelivered chair.Because she accepted receipt of one chair, we are not able to accept is return.Best Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,*** ***
Hello, and thank you for your email regarding *** *** I spoke with Mr*** on 12/28/and issued a credit to his credit card the amount of $***.00. This refund, in addition to the refund issued previously, amounts to a 100% refund of all monies paid to firstSTREET
originally.
Thank you for your inquiry.
** ***
Hello:
Thank you for your inquiry on behalf of *** *** #***. Mr*** placed his order for the WOW computer on 7/6/15; the computer comes with a 60-day money back guarantee of its purchase price. The computer was delivered shortly thereafter and the trial period is
well expired
I have no record of any calls from Mr*** phone number of *** since the order was placed. We have received two calls from Ms. Dymond, one on 10/27/and another on 10/29/15. It is our policy to record 100% of calls received here at firstSTREET. If a call was placed to us from a telephone number other than either *** or 410-895-5827, please advise so that I can investigate further
I have confirmed with our partner, ***, the manufacturer and shpper of the WOW that they have received one phone call relative to Mr*** order from Mr*** daughter on 10/27/indicating that Mr*** had never received assistance with his computer. I have been assured that this is the only call that they have received regarding Mr*** order
MsDymond indicates that her dad called twice for an RA and none was sent to him. It is not our policy to send a customer an RA, either via mail or email; RAs are provided to the customer over the phone at the time of the phone call
Because the trial period on Mr*** purchase has expired, I am not able to accept the return of the computer for a refund
However, at the time of his purchase, Mr*** took advantage of our VIP program; the cost of that program is $per month and he has been billed for this twiceon 9/14/and 10/12/15. I have taken the liberty of cancelling this program and refunding Mr*** credit card for the two charges. Additionally, Mr*** took advantage of our Worry-free replacement program for the WOW; the cost of this was $and ensures that if something should happen to the WOW outside the warranty period, it could be replaced for half the original purchase price. I have taken the liberty of cancelling this as well and refunding the $cost to his credit card
Should he wish to reinstate either of these, please let me know.
Best Regards,
** ***
Hello, and thank you for your inquiry on behalf of *** ***, File #***. I have spoken to a member of her family and her concern has been addressed to her satisfaction. If you have questions, please feel free to contact me directly. I believe that Ms*** will be
in contact with you to assure you of the satisfactory resolution. Best Regards,Jo H***, Director of Customer Services
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** *** ***. Please assure Ms*** that a refund in the amount of $was issued back to her checking account today; it can take her bank a few business days to credit the account. We apologize for the
delay; due to unforseen circumstances, our receipt of return confirmation was delayed from the manufacturer
Best,
** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello and thank you for your inquiry on behalf of *** *** I am happy to respond Ms*** ordered the *** *** *** on 11/14/ As is our policy, an agent from our Customer Service Team contacted her on 11/15/to review and confirm the details of her purchase
I have reviewed the telephone call and can confirm that we conveyed to Ms, *** and received her comment substantiating her understanding that the *** *** *** could be returned for exchange or refund within days only if it arrived damaged or defective We received several calls from Ms*** and her sister on December requesting to return the chair On the original call, Ms*** indicated that her father had passed away; on the subsequent call shortly thereafter, Ms*** (the sister of Ms***) indicated that her father was unwilling to use the chair The policy was reiterated and and then Ms*** indicated that the chair had a scuff on the back of the chair We will gladly send a service technician to the home to inspect the chair for damages or defects if that is the customer's wish We did request that they send pictures to us via email showing any scuffs or scratches We have not received them Your reference number for this inquiry is ***Best Regards,Jo H***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason that I am rejecting their response is because they would not even respond to my suggestion that the reason the chair is hurting my neck and back may be due to the chair not being stuffed in the right places As I stated to the company, I cannot sit, or recline without pain beginning within minutes of sitting on the chair That is not normal, as I had an old recliner that I could sit and even sleep for hours, but not this one For the money I spent, I would think they would honor any kind of complaint or guarantee if the product is not as advertised
Regards,
*** ***
Hello: Thank you for your inquiry on behalf of *** ***, *** Mr*** contacted us on 5/5/indicated his desire to return the Perfect Sleep Chair; our policy is that these chairs can be returned within should they arrive damaged or defective in any way Mr***
contacted us again later in the day indicating that his chair was defective A Return Authorization was set up and arrangements have been made to have the chair returned Upon the chair's arrival at the warehouse, it will be inspected and a refund will be issued to Mr***' original form of payment Should the chair be deemed damaged or defective, a full refund will be issued Should the chair be deemed to be free of damages or defects, a refund of the amount Mr*** paid will be issued, less original and return shipping.If I can be of further assistance, please feel free to contact me.Best,** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to the reply by first STREET, I am rejecting the message the company gave in reply as it is NOT the whole truthAs a result, this is my profound and final statement concerning my request for a full refund of all fees and costs in the purchase of the perfect sleeper chair from first STREETI first made this request upon experiencing the utter neglect and rudeness of one of their sales representative and I have continued to repeat the said requestThey sent me a floor sample in deplorable condition even after explaining to the representative my health conditions which includes chronic asthma.Then they lie to you saying the chair was very clean, mechanically sound and with minimal blemishes.I have proof that their statement is untrueThey stated that the chair was not used, but was shipped out, but for one reason or the other, did not reach their destinationWhen I called them on the 9th of May about the condition of the chair, they didn't refute it was a floor sample.First street employees has trampled on my rights and I have thus lost confidence in the people that represents the companyI refuse to continue to entertain such blatant disrespectI no longer wish to do business with this companyI want all my money back just as efficiently and effectively as the company received payment for the chair I thank you for your assistance in this matter. Sincerely................................................ *** ***
Hello: Thank you for your inquiry on behalf of *** Williams I spoke to Ms*** a short while ago and addressed her concerns A replacement chair is being manufactured and shipped to her as soon as possible The incorrect chair was shipped to Ms*** and we
will ensure that the correct chair meets with her satisfaction.Best Regards,** ***
Hello, and thank you for your inquiry on behalf of *** ***. It is my pleasure to respond. I spoke with the manufacturer of the Perfect Sleep chair and have been assured that Mr*** will receive a call to set an appointment for service within the next two days. Further,
I have spoken with Mr*** who indicates that the mechanics of the chair seem to be working well at this point. We will continue with the service call to ensure that the chair is properly set up.This is in response to your inquiry #***.Best Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** ***, complaint #***. I am happy to respond. *** *** placed this order for her father on ***. As is our policy, we contacted her on *** prior to billing and making arrangements to have the chair
built and shipped to her father to confirm details of the order and to ensure that she understood that the chair could be returned for exchange or refund within the first thirty days only if the chair arrived damaged or defective. Upon reviewing the confirmation call, it was clear that *** *** understood the policy. *** *** contacted our office on *** and requested the return of the chair. The policy was explained to her at that time. She asked to speak with a supervisor and a supervisor attempted calling her back the next day unsuccessfully. *** *** called again on *** and was transferred to me. I reiterated our policy and advised that she have *** *** contact me for further discussion. *** *** indicated that her daughter would not be calling me. *** *** again contacted me on *** and I again advised of our return policy and again suggested that she have *** ***, the purchaser contact me; she again indicated that her daughter would not be contacting us. We are very sorry that *** *** is not pleased with the chair that her daughter purchased for her husband. I would be pleased to speak with *** *** regarding her purchase should she wish to contact me.Best Regards,** *** *** ***
Hello and thank you for your inquiry on behalf of Mrs*** #***. I have reviewed Mrs***' calls to firstSTREET. When she ordered the two Perfect Choice units from firstSTREET on 2/21/17, the sales agent explained the 45-day trial and as well as the cost of the
units. On 3/6/17, Mrs*** contacted our Customer Service Department requesting to return the unit; the agent explained to Mrs*** that we the unit could not be returned for within days of purchase without incurring a **% non-usage fee; this information is contained in the welcome letter all customers receive with their Perfect Choice units. Mrs*** indicated her understanding and decided to try the unit for the days before returning. On 5/8/17, Mrs*** contacted us requesting to return the units. She advised us that her husband did not wish to keep them because they were too expensive. We advised that she was well outside the trial period. She indicated that she had taken a fall the Saturday before Easter (April 15). This date was after the 45-day trial period. Mrs*** indicated that she knew it was to have been returned earlier and that she understood and that it was fine. The call was completed. On July 17, 2017, we received a call from Mrs***' son Vincent, who indicated that his mother had not been told the pricing at the time of the purchase. I investigated the calls between the customer and firstSTREET at that time and advised Mrs***' son that we would not be able to accept the return. On 7/28/17, we received a call from Mrs***' granddaughter indicating that her grandmother was in the hospital and the units needed to be returned. She was advised that the trial period had expired.Thanks very much for your inquiry. Best Regards,Jo H***
Hello: Thank you for your inquiry on behalf of John *** It is my pleasure to respond Mr*** original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, *** contacted us
and indicated that his unit failed to function and we replaced the unit Mr*** contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $***.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr*** It will be necessary for him to call our office at 800-*** and speak to an agent Mr*** will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this point. Best Regards,Jo H***
Today Saturday July 8th, just checked my bank accountfirst Street for boomers and beyond HAS credited my account the ***I am through with this complaint.Again thank you for all your help.I still would like this complaint to be posted.*** ***
Hello, and thank you for your inquiry on behalf of *** *** I am pleased to respond Ms*** placed her order for the Perfect Sleep Chair via our website on 9/27/ We attempted to contact her to verify her order on the same day, leaving a voice mail for her to
return our call She did so at around 2:pm on the same afternoon The sales agent confirmed the order and advised the customer that the chair could be returned within days of her receipt if it arrived damaged or defectiveOur website also indicates that the chair can be returned within days if it is damaged or defective; you can view this if you visit *** and click on the Perfect Sleep Chair It is not my understanding that the chair arrived either damaged or defective and for this reason the chair cannot be accepted for return; if I am incorrect, please advise me to that effect I believe that Ms*** contacted our office on 10/20/and this information was provided to her at that time Ms*** is free to contact me directly if she wishes Best Regards, Jo H***
Thank you for your inquiry on behalf of *** ***, complaint number ***. It is my pleasure to respond. As is our case, we always contact our customers to confirm the details of the purchase and review our policies on returns and exchanges. The order was placed for
two chairs on 1/26/18. We reached out to Ms*** on 1/27/and spoke with a lady who identified herself as ***, Ms***'s cousin and caregiver, who lived with her. The second chair was for the caregiver, based on what I heard on the verification call. Twice during the call, the verification agent advised *** to look the chair(s) over carefully at delivery to ensure that they were suitable because they could only be returned if they arrived damaged or became defective within the first days. The customer's caregiver indicated her understanding. We received a call on 2/14/from a lady who identified herself as Ms*** and requested to return the chair. The called sounded very much like the caregiver based on the recorded calls. She indicated that there was nothing wrong with the chair but she had used if for an hour and found it uncomfortable. The agent with whom she was speaking reiterated the return policy and explained that this had been shared with her before the chair was billed. The caller then suggested that the chair was defective. The agent offered to have the calls reviewed and to have a manager call her and she declined.She requested cancellation of the second chair. We made the arrangement to stop shipment on the second chair and we refunded the credit card used for $***.**Normally, a customer is responsible for original and return shipping on refused/intercepted chairs, but in this instance, we provided a full refund for the undelivered chair.Because she accepted receipt of one chair, we are not able to accept is return.Best Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,*** ***
Hello, and thank you for your email regarding *** *** I spoke with Mr*** on 12/28/and issued a credit to his credit card the amount of $***.00. This refund, in addition to the refund issued previously, amounts to a 100% refund of all monies paid to firstSTREET
originally.
Thank you for your inquiry.
** ***
Hello:
Thank you for your inquiry on behalf of *** *** #***. Mr*** placed his order for the WOW computer on 7/6/15; the computer comes with a 60-day money back guarantee of its purchase price. The computer was delivered shortly thereafter and the trial period is
well expired
I have no record of any calls from Mr*** phone number of *** since the order was placed. We have received two calls from Ms. Dymond, one on 10/27/and another on 10/29/15. It is our policy to record 100% of calls received here at firstSTREET. If a call was placed to us from a telephone number other than either *** or 410-895-5827, please advise so that I can investigate further
I have confirmed with our partner, ***, the manufacturer and shpper of the WOW that they have received one phone call relative to Mr*** order from Mr*** daughter on 10/27/indicating that Mr*** had never received assistance with his computer. I have been assured that this is the only call that they have received regarding Mr*** order
MsDymond indicates that her dad called twice for an RA and none was sent to him. It is not our policy to send a customer an RA, either via mail or email; RAs are provided to the customer over the phone at the time of the phone call
Because the trial period on Mr*** purchase has expired, I am not able to accept the return of the computer for a refund
However, at the time of his purchase, Mr*** took advantage of our VIP program; the cost of that program is $per month and he has been billed for this twiceon 9/14/and 10/12/15. I have taken the liberty of cancelling this program and refunding Mr*** credit card for the two charges. Additionally, Mr*** took advantage of our Worry-free replacement program for the WOW; the cost of this was $and ensures that if something should happen to the WOW outside the warranty period, it could be replaced for half the original purchase price. I have taken the liberty of cancelling this as well and refunding the $cost to his credit card
Should he wish to reinstate either of these, please let me know.
Best Regards,
** ***
Hello, and thank you for your inquiry on behalf of *** ***, File #***. I have spoken to a member of her family and her concern has been addressed to her satisfaction. If you have questions, please feel free to contact me directly. I believe that Ms*** will be
in contact with you to assure you of the satisfactory resolution. Best Regards,Jo H***, Director of Customer Services
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** *** ***. Please assure Ms*** that a refund in the amount of $was issued back to her checking account today; it can take her bank a few business days to credit the account. We apologize for the
delay; due to unforseen circumstances, our receipt of return confirmation was delayed from the manufacturer
Best,
** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello and thank you for your inquiry on behalf of *** *** I am happy to respond Ms*** ordered the *** *** *** on 11/14/ As is our policy, an agent from our Customer Service Team contacted her on 11/15/to review and confirm the details of her purchase
I have reviewed the telephone call and can confirm that we conveyed to Ms, *** and received her comment substantiating her understanding that the *** *** *** could be returned for exchange or refund within days only if it arrived damaged or defective We received several calls from Ms*** and her sister on December requesting to return the chair On the original call, Ms*** indicated that her father had passed away; on the subsequent call shortly thereafter, Ms*** (the sister of Ms***) indicated that her father was unwilling to use the chair The policy was reiterated and and then Ms*** indicated that the chair had a scuff on the back of the chair We will gladly send a service technician to the home to inspect the chair for damages or defects if that is the customer's wish We did request that they send pictures to us via email showing any scuffs or scratches We have not received them Your reference number for this inquiry is ***Best Regards,Jo H***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason that I am rejecting their response is because they would not even respond to my suggestion that the reason the chair is hurting my neck and back may be due to the chair not being stuffed in the right places As I stated to the company, I cannot sit, or recline without pain beginning within minutes of sitting on the chair That is not normal, as I had an old recliner that I could sit and even sleep for hours, but not this one For the money I spent, I would think they would honor any kind of complaint or guarantee if the product is not as advertised
Regards,
*** ***
Hello: Thank you for your inquiry on behalf of *** ***, *** Mr*** contacted us on 5/5/indicated his desire to return the Perfect Sleep Chair; our policy is that these chairs can be returned within should they arrive damaged or defective in any way Mr***
contacted us again later in the day indicating that his chair was defective A Return Authorization was set up and arrangements have been made to have the chair returned Upon the chair's arrival at the warehouse, it will be inspected and a refund will be issued to Mr***' original form of payment Should the chair be deemed damaged or defective, a full refund will be issued Should the chair be deemed to be free of damages or defects, a refund of the amount Mr*** paid will be issued, less original and return shipping.If I can be of further assistance, please feel free to contact me.Best,** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to the reply by first STREET, I am rejecting the message the company gave in reply as it is NOT the whole truthAs a result, this is my profound and final statement concerning my request for a full refund of all fees and costs in the purchase of the perfect sleeper chair from first STREETI first made this request upon experiencing the utter neglect and rudeness of one of their sales representative and I have continued to repeat the said requestThey sent me a floor sample in deplorable condition even after explaining to the representative my health conditions which includes chronic asthma.Then they lie to you saying the chair was very clean, mechanically sound and with minimal blemishes.I have proof that their statement is untrueThey stated that the chair was not used, but was shipped out, but for one reason or the other, did not reach their destinationWhen I called them on the 9th of May about the condition of the chair, they didn't refute it was a floor sample.First street employees has trampled on my rights and I have thus lost confidence in the people that represents the companyI refuse to continue to entertain such blatant disrespectI no longer wish to do business with this companyI want all my money back just as efficiently and effectively as the company received payment for the chair I thank you for your assistance in this matter. Sincerely................................................ *** ***
Hello: Thank you for your inquiry on behalf of *** Williams I spoke to Ms*** a short while ago and addressed her concerns A replacement chair is being manufactured and shipped to her as soon as possible The incorrect chair was shipped to Ms*** and we
will ensure that the correct chair meets with her satisfaction.Best Regards,** ***
Hello, and thank you for your inquiry on behalf of *** ***. It is my pleasure to respond. I spoke with the manufacturer of the Perfect Sleep chair and have been assured that Mr*** will receive a call to set an appointment for service within the next two days. Further,
I have spoken with Mr*** who indicates that the mechanics of the chair seem to be working well at this point. We will continue with the service call to ensure that the chair is properly set up.This is in response to your inquiry #***.Best Regards,Jo H***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Hello, and thank you for your inquiry on behalf of *** ***, complaint #***. I am happy to respond. *** *** placed this order for her father on ***. As is our policy, we contacted her on *** prior to billing and making arrangements to have the chair
built and shipped to her father to confirm details of the order and to ensure that she understood that the chair could be returned for exchange or refund within the first thirty days only if the chair arrived damaged or defective. Upon reviewing the confirmation call, it was clear that *** *** understood the policy. *** *** contacted our office on *** and requested the return of the chair. The policy was explained to her at that time. She asked to speak with a supervisor and a supervisor attempted calling her back the next day unsuccessfully. *** *** called again on *** and was transferred to me. I reiterated our policy and advised that she have *** *** contact me for further discussion. *** *** indicated that her daughter would not be calling me. *** *** again contacted me on *** and I again advised of our return policy and again suggested that she have *** ***, the purchaser contact me; she again indicated that her daughter would not be contacting us. We are very sorry that *** *** is not pleased with the chair that her daughter purchased for her husband. I would be pleased to speak with *** *** regarding her purchase should she wish to contact me.Best Regards,** *** *** ***
Hello and thank you for your inquiry on behalf of Mrs*** #***. I have reviewed Mrs***' calls to firstSTREET. When she ordered the two Perfect Choice units from firstSTREET on 2/21/17, the sales agent explained the 45-day trial and as well as the cost of the
units. On 3/6/17, Mrs*** contacted our Customer Service Department requesting to return the unit; the agent explained to Mrs*** that we the unit could not be returned for within days of purchase without incurring a **% non-usage fee; this information is contained in the welcome letter all customers receive with their Perfect Choice units. Mrs*** indicated her understanding and decided to try the unit for the days before returning. On 5/8/17, Mrs*** contacted us requesting to return the units. She advised us that her husband did not wish to keep them because they were too expensive. We advised that she was well outside the trial period. She indicated that she had taken a fall the Saturday before Easter (April 15). This date was after the 45-day trial period. Mrs*** indicated that she knew it was to have been returned earlier and that she understood and that it was fine. The call was completed. On July 17, 2017, we received a call from Mrs***' son Vincent, who indicated that his mother had not been told the pricing at the time of the purchase. I investigated the calls between the customer and firstSTREET at that time and advised Mrs***' son that we would not be able to accept the return. On 7/28/17, we received a call from Mrs***' granddaughter indicating that her grandmother was in the hospital and the units needed to be returned. She was advised that the trial period had expired.Thanks very much for your inquiry. Best Regards,Jo H***
Hello: Thank you for your inquiry on behalf of John *** It is my pleasure to respond Mr*** original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, *** contacted us
and indicated that his unit failed to function and we replaced the unit Mr*** contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $***.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr*** It will be necessary for him to call our office at 800-*** and speak to an agent Mr*** will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this point. Best Regards,Jo H***
Today Saturday July 8th, just checked my bank accountfirst Street for boomers and beyond HAS credited my account the ***I am through with this complaint.Again thank you for all your help.I still would like this complaint to be posted.*** ***
Hello, and thank you for your inquiry on behalf of *** *** I am pleased to respond Ms*** placed her order for the Perfect Sleep Chair via our website on 9/27/ We attempted to contact her to verify her order on the same day, leaving a voice mail for her to
return our call She did so at around 2:pm on the same afternoon The sales agent confirmed the order and advised the customer that the chair could be returned within days of her receipt if it arrived damaged or defectiveOur website also indicates that the chair can be returned within days if it is damaged or defective; you can view this if you visit *** and click on the Perfect Sleep Chair It is not my understanding that the chair arrived either damaged or defective and for this reason the chair cannot be accepted for return; if I am incorrect, please advise me to that effect I believe that Ms*** contacted our office on 10/20/and this information was provided to her at that time Ms*** is free to contact me directly if she wishes Best Regards, Jo H***